Mediocre
2.0
Pros:
Nothing
Cons:
No Ice No Clock Noisy No Bath This was supposed to be a Four Seasons? Are you kidding me? This was like a motel 6.
Good
7.0
Pros:
Very convenient to get to the airport
Cons:
Room next to us must have been newlyweds. Lots of noises all night - would have been great place but you could hear Everything
Excellent
10.0
Pros:
Staff
Cons:
Car broken on
Mediocre
2.0
Pros:
Comfortable bed
Cons:
Fights in hallway desk called, nothing done
Mediocre
2.0
Cons:
Said they had shuttle to airport but only ran at night
Mediocre
3.0
Cons:
The hallway was cold, pool was freezing and Hallways was dirty
Mediocre
3.0
Cons:
I didn’t get what I paid for and it took too long to Verify my payment
Excellent
8.0
Pros:
the rooms were great. beds are super comfy especially the pillows. staff is very helpful.. i had to change my room because their were kids above me and they were very loud, the woman at the front desk was very helpful when i asked if i could be moved to a different room
Cons:
trash over flowing in the hall ways. elevators are iffy.
Okay
5.0
Pros:
The bed was comfortable.
Cons:
Cigarette smoked could be smelled from outside, the coffee maker in the room didn't work, towel hooks and such were falling off the wall.
Okay
5.0
Pros:
The staff was pleasant and present. The hotel was centrally located and easy to find.
Cons:
The ice maker in the hall smelled very foul! I was glad the smell did not seep into our room. There were little things like, dirt on walls, crumbs in the corner of the room, stained bed skirt..that made me feel as though it wasn't very clean.
Excellent
10.0
Pros:
Great staff
Cons:
The elevators need to be fixed and the front lobby was cold and they should have breakfast options for those that dont drive
Poor
1.0
Pros:
The hotel room was dirty, was missing two pillows off of a bed, we called and asked for pillows and they said they would bring them to the room and never did. We went to go swimming and there were clothes and goggles all over the place, empty cups too.
Cons:
I would be staying at this hotel again. Very unsatisfied.
Okay
4.0
Pros:
The staff were very friendly and welcoming and I liked how the pools open for the kids.
Cons:
The outside garbage was overfilled when we got there and when we left, The room was not as clean as it should of been. One of the handles were broken for the shampoo dispenser in the bathroom. The pool water was a lot colder than expected.
Good
6.0
Cons:
The room smelled like cigarettes and there were other peoples clothes left in the drawers.
Excellent
10.0
Pros:
Friendly staff very helpful love it here
Poor
1.0
Pros:
nothing. worst stay ever!! worst customer service!!!!!
Cons:
terrible. i called to check if the pool was open, they lied and said yes. the tv did not have closed captions for me and when i went to the front desk to complain she did nothing to help me. I ended up leaving and still cant get my money back at all.
Excellent
10.0
Pros:
GRET STAFF and mostly quiet
Good
7.0
Pros:
Al most everything it should ofnhad a mrcowavie
Cons:
I love the bed it was so sofeal
Okay
4.0
Cons:
Tub cracking and unstable. Water damage in bathroom ceiling. Subpar toilet care.
Excellent
10.0
Pros:
Everything
Good
6.0
Pros:
The location.
Cons:
The cleanliness of my room. When I came to my room, there was squared pepperoni on the carpet which indicated to me that the housekeep didn’t even bother to vacuum. I love the hotel but I felt like the cleanliness could be better.
Excellent
10.0
Pros:
I would recommend staying here. I stayed here before COVID-19 when bar restaurant pool and airport service were available excellent stay.
Cons:
Don’t advertise restaurant, pool, bar, and airport transport when not available.
Good
6.0
Cons:
It was difficult to find the entrance to the hotel. The street was very small and hard to see and almost looked like you were turning into a carwash/gas station. Not really near the airport where other airport hotels are located.
Okay
5.0
Cons:
The 24/7 shuttle wasn't running at all even though the website advertised it. I had a 630AM intern'l flight & needed a shuttle to the airport. The receptionist said instead guests could take a complimentary taxi & he'd call one and have it at the hotel by 430am. The next morning there was no taxi on the schedule and the receptionist said there wasn't a complimentary taxi.
Okay
5.0
Pros:
Staff was friendly
Cons:
Sink in bathroom sprayed all over. They didn't shovel or salt walkways nor was the driveway plowed. The heater in room sounded terrible needs worked on. Room was as clean as expected for a 3 star
Excellent
10.0
Pros:
Staff was super friendly and welcoming. Best check in I’ve ever had! No lie.
Mediocre
3.0
Pros:
Airport Shuttle
Cons:
I felt like I was at a Motel 6
Mediocre
2.0
Pros:
The beds were comfortable.
Cons:
Towels smelled like cigarettes No trash bags Loud ppl in hallways all night Tub was dirty Our king room wasn’t ready so had to take double beds
Excellent
10.0
Pros:
The location was great and the price was good!
Cons:
No scenery
Excellent
10.0
Pros:
Cleannnn
Cons:
N/A
Mediocre
3.0
Pros:
Shuttle
Okay
5.0
Pros:
It was very clean
Cons:
Yes...there was a blackout...no back up generators...no accommodation for the lack of power for 3 hours
Good
7.0
Pros:
Easily accessible
Cons:
Unfortunately the grill, pool, and breakfast was closed due to covid
Excellent
10.0
Pros:
Clean and comfy room
Cons:
No
Poor
1.0
Cons:
I was treated poorly by staff yelled and scolded at! Things in room damaged prior to my check in. Was told I am not allowed to stay at hotel for future stays.
Mediocre
2.0
Pros:
Clean room
Cons:
Teens hanging out and being noisy after 11pm.
Good
7.0
Pros:
Free parking
Cons:
bathtub clogged, phone in the room didn't work.
Mediocre
3.0
Pros:
Location
Cons:
The pool wasn’t as described and they closed it durning my stay also my room AC unit was not working
Good
6.0
Pros:
The room was clean and comfortable. Price was great.
Cons:
Just not a great experience during Covid. All facilities were closed. Pretty depressing.
Mediocre
3.0
Pros:
It was a nice newly decorated room
Cons:
the bathroom door did not open all the way it hits the front of the toilet and you have to step in to the side to close the door. And it seems that the walls and windows are paper-thin the shades are not close enough together keep out the light
Okay
5.0
Pros:
The rooms were good but that's about it
Cons:
Drunk loud people in hallway waking me up @ 3am they were sooo loud. Couldn't get a good night rest because you can hear everything in the hallway and felt unsafe leaving car in parking lot as the parking lot looked like a hangout place.
Okay
4.0
Pros:
The size of the room
Cons:
My first room I was given smelled like cigarettes and there was hair on my pillowcase's I asked to be moved to a better room. And no one told me if you stay multiple days room service will not clean your room until after you check out
Poor
1.0
Pros:
Immaculate and comfortable. The rooms are amazing. The bed is sooo comfortable.
Cons:
They add on an extra 50 dollars on top of your room fee and they reverse it after checkout but it takes 3 to 5 days to get it. That can mess up your finances.
Good
7.0
Pros:
Beds were very comfy. Staff was good
Cons:
Noisy place and had to switch rooms as the first room smelled like someone had a campfire in it.
Poor
1.0
Pros:
Nothing
Cons:
It was very dirty
Good
6.0
Pros:
Sadly, the best thing about this hotel was the cable TV channel selection. The room, the hotel, the service, the restaurant, staff and it was the cable TV choices!
Cons:
Did NOT like the fact there was NO breakfast as advertised and promoted by staff upon arrival. The restaurant ran out of food for except for cheese sticks BUT alcohol was plentiful. Elevators opened and closed on random floors (if they opened at all).
Okay
4.0
Pros:
The pool was nice
Cons:
The room had dirty walls and the bathroom was real small
Okay
4.0
Cons:
The amount of weed being smoked in the hotel was ridiculous. Literally woke all 4 of us up it was so strong. Maybe control that and hotel would not be bad. And clean up the pool it was gross.
Okay
5.0
Pros:
The rate that I got it for.
Cons:
Overall, this hotel is in need of serious repairs.
Good
6.0
Cons:
The deadbolt lock did not work.
Good
7.0
Pros:
Access to airport
Cons:
Long walk from lobby to elevator
Poor
1.0
Cons:
Check in June 10 2019 staff choice room 508 sleep still 2:30am something bite me on bed wake up inspection find has bed bugs the hotel GM unprofessional to handle this case
Good
6.8
Pros:
Bed was comfortable
Cons:
Breakfast was over priced, went from breakfast included in my reservation to spending 30.00. The tub was either dirty or rusty!!
Poor
1.0
Pros:
nothing
Cons:
I had long wait in cold for Shuttle, took me to wrong Sheraton and had to wait for another shuttle who went to car rental for guy going to 4 points location. complimentary food in bar was poorly prepared, breakfast not good, no basted eggs, potatoes cold
Poor
1.0
Pros:
Absolutely nothing...The lady that took care of me was rude...The swimming pool was absolutely filthy...So filthy that it was shut down...The room was absolutely horrifyingly filthy...Food behind the tablefrom another day...The tub was so disgusting that
Cons:
The bathroom was so dirty that I brought my own pine sol to clean it so my kids and I cud shower...Would never go back here
Mediocre
3.7
Pros:
Close to airport
Cons:
Staff was not friendly, room was dirty when we checked in. Bathtub was disgusting!!
Poor
1.0
Pros:
Nothing. Worst night of sleep I've ever had in a hotel. Small bathrooms that aren't big enough to open the door all the way, and absolutely terrible pillows!
Cons:
Loud elevators, kids and adults constantly running up and down the hallway yelling, slamming doors, playing loud music all night and morning. There is absolutely no noise insulation at all, so everything sounds like it is right there in the room with you!
Poor
1.0
Pros:
Nada
Cons:
Not wasting anymore of my time
Good
6.0
Pros:
Wasn't that expensive so get what you pay for. Better than some similarly priced hotels, worse than others. Wouldn't want to spend too much time there for if looking to save a few bucks vs alternates in the area and you aren't a stickler (see negative comments) it isn't a bad option.
Cons:
Place has been updated but the when you look closely you can tell it is mainly cosmetic improvements. Shower had no soap holder. Various things weren't terribly clean (shower floor was stained, bed skirt had stains, walls were a little dirty. Bathroom was small (have to close door to be able to move around).
Mediocre
2.8
Pros:
Nothing.
Cons:
Staff was rude when we arrived. They couldn't find our booking and then continued to be rude to the poor lady from booking.com who was trying to help us out.
Okay
4.5
Pros:
Modern style hotel
Cons:
Hotel had no soap, iron. It was still under construction
Okay
4.2
Pros:
People who worked there were nice , the room was beautiful , bed comfy
Cons:
The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up
Mediocre
2.8
Pros:
The price
Cons:
The hotel is under reno. There are no signs outside. The updated room was done poorly and was dirty.
Excellent
9.0
Pros:
Very clean. Very well mannered staff
Cons:
Went to open the curtains in my room and there was a house literally within speaking distance. Unable to look outside due to location.
Excellent
9.0
Pros:
The conveinance of the shuttle