Hotels near Cleveland Hopkins Airport

Pros: I stay at this hotel every time I visit my son who is attending Baldwin Wallace close by... It is always an exceptional place to stay. Very clean and very comfortable while also affordable.

Pros: Clean place

Cons: Great location

Pros: The place is exceptional. Room was spotless, Staff was awesome!! Great shower and very hot water for showers and baths! Will stay again for sure!

Cons: Was charged $20 or so more than the total I was given.

Pros: We were looking forward to staying here because of the kitchenette and proximity to restaurants.

Cons: The cancellation policy is different than other hotels which caused us to be charged for one night stay even though the cancellation was made at 10am that day. No flexibility on the part of the manager who returned a voice message with email. Very disappointed and will not be choosing this hotel in the future.

Pros: The spaciousness of the room. The amenities in the room. The decor and layout. I like it had a sitting area with separator.

Cons: I'm used to the full breakfast. The pre-packaged breakfast was awful. It would have been better to just take orders and deliver it to the room. I realize the set-up was different due to Corona but the food was horrible my kids hated it as well.

Pros: Loved this hotel. Everyone was nice and very accommodating. The room was spacious and clean. I would definitely stay again.

Cons: Only issue I had was the bed was a bit too soft and the pillows need to be a lot more firm! Thank you hotel2home

Pros: We love coming here. This has been our third visit in less than a year!

Pros: The breakfast was included in the stay and was wonderful, Anna made everything to order. My daughters (6 and 3 y/o) loved the hot cocoa served in a tea pot. The room was cozy and the private patio is great. Anna was the perfect host.

Cons: Everything was perfect.

Pros: Anna was the sweetest host I have ever met. From the home made ready to order breakfast ever morning to the history and tour of the whole house it left us two best friends over the moon. Due to covid she only booked one reservation at a time so we had all of her attention!! Already recommended her to others.

Cons: Next

Pros: Breakfast was just ok. The orange juice, water and fruit wasn’t cold. It seemed like it had sat out for quite some time before I sat down to eat, room temperature orange juice and fruit is yuck!

Cons: View was awful, rooms weren’t set up conveniently. First room had no shower whatsoever, just a tub in the room with a shower head that I have to hold to shower. No shower curtain so I suppose I’m supposed to stand in the tub with no curtain and hold the shower head In one hand while I try to wash with the other. Also, when you do try to bathe in the tub in the room with no curtain, it warms up the entire room. Now you have a hot foggy room that takes hours to cool back down. I would expect there to be an actual shower in the bathroom but there was only a toilet and tiny sink. Almost zero room to do your makeup and there is absolutely nowhere private to freshen up as the tub has no curtain and is next to the bed. Nobody has weeded the gardens anywhere, you can’t walk on the little yard path due to tree branches in the way. The decor appeared very cheap, like all of it was purchased from goodwill possibly. There were random broken tea pots and plates around the flower beds (which again looked awful and very overgrown). The “tea room” decor was atrocious. Giant fake flowers, nothing really matched, music was awful and the CD skipped the entire time. Nothing here appeared to be “vintage”, rather it looked like someone just bought any old random tea pot whether it was new or old and placed it in the room. Every wall had these cheap plate holders with plates on them which didn’t match or looked like someone DIY’d. Only 1 of the tables outside had chairs which were nasty and needed wiped down. Our balcony had extremely cheap chairs that we were concerned would break so we had to use our own. No shade on the balcony, No table or umbrella or anything like that, and there were 3 random plant stands with nothing on them. It seemed our balcony was just storage for those 3 plant stands which were ugly to look at. Stains on the carpet here and there. The coffee machine was complicated and I had to make my own coffee, I would expect coffee to be made in the morning and ready.

Pros: We love staying here! It is always quiet, clean and in a convenient location for our weekend getaways!

Pros: The breakfast was wonderful. Made to order with loving care. The owner was delightful.

Cons: Needed better cable for t.v.

Pros: Anna, the owner, was a gem! She worked with us when we almost had to cancel due to virus. Our room was spacious and comfortable . Plenty of hot water which isn’t always so at B and B. Breakfast was good. For a tea lover as myself it was extra special! Many choices of tea served in beautiful teapots with real cups and saucers . I would recommend for a couple. The stairs are steep though so if you can’t do stairs don’t go.

Cons: Steep stairs if you have any leg issues

Pros: Very quaint and staff was very friendly. Would defiantly recommended.

Pros: very fresh and clean. the staff was amazing! i was amazed how clean it was.i will be staying there again.

Pros: Convenient location for early morning flight

Cons: I can think of nothing.

Pros: Location, cleanliness, staff, and the park and fly

Cons: Nothing

Pros: Very good internet connection and staff was very kiindly.

Pros: The staff immediately brought me a blanket when I requested it. They answered their phone promptly. Everyone was very nice

Cons: Arriving at night it was a bit of a challenge only because they aren’t right on the main road.

Cons: I had to pay a separate fee to use wifi

Pros: The front staff, van drivers were all extremely personable and made me comfortable.

Pros: I like the staff, location, cleanliness, and price!

Cons: The room kind of smelled, I was hungry when I arrived but there was nowhere to get food in or outside of the hotel.

Pros: convenience

Cons: breakfast a selection of unhealthy stodge.

Pros: The location, price, and amenities

Cons: The only thing was it is currently in remodel phase

Pros: Clean. Nice.

Cons: The person at the counter double charged me even though I it was already paid in full. When I checked my account the next day and told another staff member they reversed the charges and said sorry. No other compensation was given.

Pros: It is less than a mile from my family's house so it took less than five minutes to visit them.

Cons: Had to pay for a continental breakfast.

Pros: The staff were very friendly

Pros: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.

Cons: Rooms were pretty basic. But, for the price, it was very nice!

Pros: That I didn't have to be there for very long.

Cons: There was a loud generator next to my room preventing sleep. Staff was unhelpful resolving the issue, unsympathetic, and borderline rude about it.

Pros: Friendly staff, shuttle services, convenience to airport

Pros: Centrally located

Cons: The tub was clogged up and it was really dated for a Hilton

Pros: Wonderful staff, extremely clean, good was excellent. This hotel deserves 5 stars out of 5.

Pros: Location right next to airport, shuttle service was great, hotel has bar/restaurant, friendly staff, good rates, lobby area was very nice, room was clean

Cons: Outside of lobby hotel is dated, while acceptable room furniture was showing age, mattress and pillows where very uncomfortable, felt more like a mid range hotel than what I expect from a Hilton. That being said for a quick overnight stay for easy access to the airport In The morning at 100$ it was not a bad deal but if the rooms where newer it would have been a 5 star experience

Pros: Clean

Cons: Not enough toiletries for two adults. Room a bit small.

Pros: Proximity to the highway and places we were visiting while in town.

Cons: We were disappointed in the cleaning staff the morning of checkout. They were very loud coming in and out of rooms with their walkies turned up. Didn't help our only opportunity to sleep in for the week.

Pros: Check in/out was quick.

Cons: No food included with my stay. When I did go to order food at their restaurant, I was not treated respectfully. As I was ordering the staff interrupted me and began chatting with another patron. I simply walked away. Room was very average.

Pros: Very friendly staff, nice comfy bed, good breakfast bar

Pros: Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton

Pros: Location to the CLE airport

Cons: I wanted to leave my vehicle for the duration of the flight and get a shuttle to the airport and was told that the program was unavailable and full. They didn't even ask what time my flight was and the parking lot was only half full.

Cons: Food wasn't great for how much we spent, and breakfast is super expensive for a family of 4. Especially, when I thought it was included in my stay from trip advisor.

Pros: All staff were helpful friendly and responsive

Pros: I liked that they had a gym and business room.

Pros: The staff was very attentive and breakfast was really terrific.

Pros: Meticulously clean and quiet. Very friendly staff. Excellent airport shuttle service.

Pros: Very comfy beds with nice and polite staff.

Cons: The Wi-Fi didn't work for both nights we were there, even after talking with IT. It made calming down our grandson (who has autism) a little difficult because he was unable to wined down the same at home.

Pros: Great location. Great staff. Nice room.

Cons: Fire place does not work.

Pros: Convenient, private, comfortable

Cons: The sheets weren’t clean and neither was the tub

Pros: There’s not much not to like

Cons: Wish they put more toilet paper and towels in rooms before you arrive because of covid but that’s not even a compliant

Pros: I liked the fact it was two levels. The kitchenette was great.

Cons: I didn't like that some if the sheets had stains.

Pros: The loft Suite was very spacious.

Cons: Our toilet stopped working 4 times. Each time the plumber came he dragged in dirt from outside. The room was not very clean when we came in. There was trash on the carpet. It was also an inconvenience not having a small trash can upstairs.

Pros: Location is good, proximate to freeways, turnpike.

Cons: Don't stay here for an extended business trip. WIFI High speed internet was less than one megabit upload, download was 100mb+/-. Advertised at 10mb minimum. Discussed with manager(s) twice during the 3 business days of the stay. No resolution.

Pros: The staff was very polite.

Cons: No clean linen in 9 days, frying pan was put away dirty (grease and food particles). Children playing in the hallways until 4 a.m., had to take towels etc. to the desk for exchange. I will not stay at this hotel again.

Pros: The kitchen made it feel like home

Pros: The room was larger than I expected and extremely clean.

Pros: Nice quiet area, the air conditioner was not working in our room and they moved us right away.

Cons: The tiny balcony was odor ty and in desperate need of paint job Also very hard to watch tv from bed with location in living space.

Pros: Nothing

Cons: The room was not clean,sticky floor,crumbs and bits of food left,bathroom was dirty,left garbage outside the room for14 hours as well as over flowing garbage around the complex, empty bottles and broken glass outside the room. Party is the surround rooms

Pros: Speed at handling issues

Pros: This particular room was sorely lacking. Pillows were missing off couch, carpet was noticeably dirty with 3 spilt spots, broken hook on BA door; seam of lamp peeled up, no fireplace & missing typical articles in kitchen. Tub needs splash guards.

Cons: Please see above. Sonesta is usually a wonderful place to stay. I'm not sure why this particular room was so under par. I hope this isn't the new trend for one of my fav places to stay.

Pros: Great location while we where in town!

Cons: Wish the bathroom was as nice as the room! Nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6 😕

Pros: This hotel is clean, bright, spacious and has all expected amenities. Every staff member I encountered was friendly and helpful. Overall, this hotel is a great value. Will definitely stay again.

Pros: Location is great to have restaurants close by, highway, and to the airport. We stayed here in the past due to being close to our relatives.

Cons: No one ever came to tidy up our room over our 3 day stay. Unacceptable! We left the room each day between 10-11 am. We have not had this problem staying here in the past. Also, the advertised hot breakfast was not replenished and left few choices.

Pros: Hotel was what you would hope for. Clean, comfortable bed and quite. Love the apartment feel and ease of coming and going. Staff was friendly and airport shuttle was convenient. Location was nothing special but close to airport and seemed like a safe area

Cons: Breakfast was not good when very busy on the weekend. However weekday breakfast was much better. Seemed like other people in my “building” were not travelers but possibly living there. But they were quite and I had no issues.

Pros: The room was spacious and comfortable. Breakfast was okay.

Cons: They never cleaned our room even though we called multiple times every day to have it cleaned. They didn’t even replace our toilet paper to take our trash. We had to call every single day for that and they took a long time to do it.

Pros: It was very clean

Cons: Its kind of far

Pros: I liked the location with plenty of places to eat within walking distance. I also liked the sized of the room and the cleanliness.

Cons: Did not receive service one night.

Pros: The room was much bigger than expected.

Pros: Large suites, clean, friendly staff.

Cons: Breakfast could be better... Eggs had no flavor, and didn't even have the consistency of eggs. For the price, breakfast needs improved.

Pros: The modern furnishings

Cons: Breakfast was very minimal for a suite hotel.

Pros: Nice pool. In a good neighborhood.

Cons: Lack of housekeeping and maintenance.

Pros: The hotel is convenient, to return a car at the airport.

Cons: Room air-conditioner was turned off, the room was 80° when I arrived,. The door to the closet was broken off and hanging sideways. There seem to be some kind of party happening outside of the building for several hours.

Pros: Room size was great.

Cons: Hair ball on bathroom floor, given bath mats instead of towels, no housekeeping service on our 2nd day.

Pros: Location and airport shuttles pickup

Cons: Not really, I stayed only one night

Pros: Location

Cons: I booked a room at sonesta and when I arrived the hotel clerk did not see my reservation but checked me in anyway. When I checked with my bank app following morning I saw charges for two rooms so I went to front desk who advised me it was my problem.

Pros: DISCLAIMER: I worked for a large upscale hotel brand at multiple locations for 7 years, and hold all hotels to high standards. The room was comfortably sized, although with the sofa bed out the room shrunk considerably. There were 2 of everything—plates, cups, forks, knives, spoons—but space for 3. We did use the oven to bake muffins, everything is in good working order, as was the fireplace. The breakfast was generous and edible, and the area was kept clean by a diligent employee. In fact, everyone we saw was cheerful and helpful.

Cons: The shower gel dispenser was out of body wash, and the curtain bar was loose, like someone had been playing on it, hmm... we did not bring this to the staff’s attention, though. The toilet and tub area of the bathroom is incredibly small, but the sink and countertop area is wide open. Space could be better utilized here, but nothing you can do about it now.

Pros: Everything went well until we were charged $150 a week later for our 15 pound service animal who did 0 damage.

Cons: They charged $150 for a service animal.

Pros: We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room! We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay. The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall. And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night. We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!!

Cons: We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!

Pros: Nice bed

Cons: They charged more then advertised

Pros: Location,room features, clean,staff, fridge

Cons: There were ants in my room, at first just a few, but as the weekend went on, more and more ants, drove me nuts. Had to keep my things away from ant areas, luckily there were some places where they did not go. Staff did not react very much when I told them

Pros: staff was helpful and friendly. they did their very best to correct the issue.

Cons: the room wasnt cleaned after the previous person stayed there. the sheets weren't changed, there was a bag of garbage, and a mountain of used towels. i informed the front desk person and since they hotel was completely booked, he offered to comp

Pros: Location

Cons: The tub leaked all over the place when my daughter took a bath

Pros: It was a clean, comfortable room.

Cons: I called ahead to confirm that I needed a fully accessible handicapped equipped room and was assured that would be no problem. It was a problem as the doorway into the lobby is not wheelchair accessible. I also had a difficult time finding my room.

Pros: Roominess

Cons: Air filters need cleaned.

Pros: Location

Cons: Fire alarm going off at 1 o'clock in the morning, rude employees,a customer had been at the hotel for 4 years according to employees. He can into the breakfast room cursing and threatening employees.... basically running the facility. Bad bed,worn

Cons: Hotel Assistant Manager did not do her job.Gave me the wrong room.Handicap room with no standard shower. Had additional rooms 2nd day did not offer. No customer service

Pros: clean, warm, friendly staff, inviting

Pros: Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!

Pros: Very nice location

Cons: Kids running in hall after midnight / we had a 6 hour drive home so we wanted to sleep as much as possible

Pros: The rooms and furniture.

Cons: Needed some maintenance in the room.

Pros: Customer service was great and the young lady did a great job

Cons: We stayed in 2 seperate rooms on 2 different nights...the tvs were less to be desired for relaxation time ...common grounds could have been cleaner I would assume because of covid lack of employees as the hotel was full

Pros: Mostly comfortable, fairly clean (other than the rag under mattress), pleasant staff.

Cons: Because I am paranoid about bed bugs, I check under the sheets and mattresses. There was a disgusting hand towel under the mattress. Also, breakfast was part of my package but was all put away when I got downstairs, just minutes after being told it would be up for a bit longer due to the groups at the hotel.

Cons: Rooms were extremely dirty. I had to request a new room.

Pros: The rooms are clean, nice, and updated. Staff is accommodating. Staff are both very professional and do their jobs exceptionally. Great location.

Cons: Just that i got charged for smoking on balcony.

Pros: The lady who checked us in was very pleasant and professional. Made us feel welcome

Cons: No courtesy breakfast. When business traveling, a hotel that offers a breakfast bar is necessary. There is never time to find a restaurant and sit and eat.

Pros: There was effort made to accommodate us.

Cons: I booked a Marriott product because of their reputation. Disappointed with the cleanliness of the rooms. Moved from the 1st room and had the 2nd room re-cleaned.

Pros: We got there very late and guy at desk was not very friendly. Got our room key and pulled to park, but door on side would not open. SO, walked back to the front. Room was great, comfortable and spacious.

Cons: coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

Cons: The room was not used by the guest, they checked out right away. I was charged for this room and never used it. This it not fair at all.

Pros: Location

Cons: No free coffee in lobby. Had problems with remote for TV and running toilet. Room getting tired.

Pros: Location

Cons: None

Pros: I enjoyed the contemporary style of room as well as the bed.

Cons: They didn't offer complimentary coffee, tea, or breakfast.

Pros: Good location, clean hotel & rooms

Cons: Check in & Check out staff below average. No greeting, no thank you, nothing. After check out when I said thank you, I got a 'Yup' as a response. Breakfast not included. Pantry prices are obnoxious. $3.25 for a Aquafina bottle water.

Pros: Nice room / Restaurant and staff

Cons: Children running up and down the hallway on a Saturday morning.

Pros: Location was great very close to airport and shopping

Cons: Our hotel door was extremely hard to open. My daughter couldn't open it and even my wife couldn't open the door. The indoor was cold however, the jacuzzi was not hot or even warm it was more like a nice pool temperature. Not too satisfied with hotel

Pros: It was convenient, clean and inexpensive.

Cons: The bathroom tub floor had a somewhat narrow, sloping shape, making it difficult to feel safe as we took a shower. There was no milk/cream available for coffee when we left at 6:45 AM as the breakfast cafe had not opened.

Pros:  

Cons:  

Pros: Fast. Clean and quiet

Pros: The clean room.

Cons: That the hotel was a little outdated, I stay with Marriott frequently and I feel the professionalism of the staff was non existent. They did not even thank me for my stay upon checkout.

Pros: I loved the bed and the room was the perfect temperature. It was quite. Perfect for anyone that just needed a place to sleep and are much more active than we were.

Cons: Their is no room service that we found. The sink being outside the bathroom was weird. The restaurants nearby closed pretty early leaving fast food as the only other option.

Pros: The location

Cons: Parking lot was not shoveled so very hard to park, bedding felt like paper and we had to clean the shower which had hair everywhere. Probably will never book here again.

Pros: The parking lot was a mess and needed to be plowed

Pros: Room service, place was nice n clean

Cons: If you don't know the area its location is kinda out of the way not exactly on the main street

Pros: The pool and customers

Cons: None thing

Pros: I love the 24 hour coffee bar, the Bluetooth speaker in the room and how close it is to get food and gas.

Cons: There was no breakfast at the time

Pros: The location was the best.

Cons: The room was not clean when we got there no breakfast of any kind not even coffee into the last day.

Pros: Traveling with a pet can be hard, but La Quinta makes their part easy. Great for pets and great during pandemic circumstances.

Pros: Not much to like except they accept dogs.

Cons: Rude person at the check in desk. Very unpleasant. Dirty room. Gross hairs on sheets and towels. Garbage under the sink. Noisy hallways and slamming doors. Smokers at every entrance and lots of crazy looking people in parking lots. Shirts off yelling etc.

Pros: I always have a pleasant stay rooms are clean comfortable and staff is very friendly

Cons: No

Pros: When I walk into a La Quinta room, I like the crisp and clean bedding! The bathroom was clean and so was the counter top.

Cons: There was no "sneezeguard" between us and the staff, and while all guests wore masks, the staff checking us in did not. But there is no law for them to do so.

Pros: The room size was very nice

Cons: A little expensive

Pros: the staff was wonderful and the room was very inviting

Cons: no

Cons: Room was not cleaned very well. Found a sock and French fry under the couch (room 133) and crumbs/hair in the bathroom. Batteries for remote were removed so I couldn’t use it.

Pros: considerate and kind staff

Cons: Animal hair and dirty bathrooms

Cons: I booked the wrong one this one didn't have a pool to airport locations wasn't very clear plus not realizing no breakfast was being served because of code

Pros: Front desk clerk was very friendly and professional!

Cons: My room was on the first floor!

Pros: Clean. No odd smells.

Cons: Lack of Food in the area. I tried the food delivery and it took over an hour to deliver Chinese for half a mile away.

Cons: Bed was stained, shower was dirty

Pros: N/a

Cons: Room 309. Toilet was not clean. Dried bowel movement was in bowl.

Pros: location and the amazing free breakfast

Pros: Breakfast was great.

Cons: The room had a weird odor to it

Cons: When you get to the Cleveland Hopkins airport make sure to call the hotel to send a van to pick you up. I wish I knew that. Now you know.

Cons: The room was a little dirty.

Pros: The price and location

Cons: Was not very clean, someone else's hair on bathroom floor

Pros: Staff were available all the time. Location was good.

Cons: Room was not clean. Had to change the room during the night we reached.

Pros: The vanity was outside the bathroom instead of trying to cram it into the bathroom

Cons: The blankets didn't look as clean as they should have been

Pros: The location to the airport.

Cons: The hot water did not work. Also the cable was out.

Pros: Perfect location, I'll stay there again

Cons: Na

Pros: Location on the terminal site.

Cons: Tub/Shower water pressure too high; needs a volume control or the valve repaired.

Cons: I think paying for a cup of coffee in the morning is the last step in taking all the amenities away. I will make sure coffee is at least provided in the future.

Pros: Location

Cons: Small room

Pros: Location - closest to airport; pool and hot tub were amazing

Cons: NYE and the restaurant would not let us order room service at 930 - they were supposed to be open til 10 that night. Snacks in little store were ridiculously expensive - $4 a piece for small pack of donuts and apple juices

Pros: location

Pros: Location -

Cons: Dirty Hotel- Will not return -

Pros: We especially liked the food at the restaurant And the fervor all around.

Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!

Pros: I liked everything. Staff was kind and interactive with proper covid protocols. Always available for any questions. And very knowledgeable of the area.

Cons: Literally the only thing I would suggest is that the pool heat be turned up. It was quite cold.

Pros: friendly staff

Cons: he beds were terrible. hard as a rock.

Pros: Nothing

Cons: They did not provide any breakfast the hallway smells bad and it was very noisy

Pros: The room was very nice

Cons: Breakfast could have been better, and was told they were about out of servings.

Pros: HBO

Cons: Front desk clerk was ride at check inThe ceiling tile was soaking and leaking. The floor was wet and slippery in the bathroom. They asked us to move after we were settled at 930pm. But we needed to get up at 4am. No refund or anything. Pretty disappointin

Pros: Didn’t eat.

Cons: Room over booked. We got an upgrade but didn’t have the amenities we requested

Cons: Our tv in the bedroom did not work.

Pros: Room was nice, clean and comfortable

Cons: Was hard to hang clothes with a hangar in closet because the bar is mounted too close to shelf above

Pros: Hotel was in a good location. The breakfast bar was excellent (good food selection and easy to navigate). I had some trouble connecting to WiFi so I called the desk and they quickly fixed the problem. The workout room was very clean.

Cons: The one item that concerned me was the a door from the lobby to the outside was open 24 hours a day. I thought this could pose a potential security problem.

Pros: It was a delight.

Pros: Staff at front office. Plus cleaning ladies did a bang up job

Cons: No...all was good

Pros: The breakfast was awesome

Pros: The helpful staff; Hotel employee was helpful and kind on Thanksgiving Day!

Cons: The shower/tub caulk had moldy gunk spots. We moved the bedroom trash can into the bath shower/toilet area since there was not one there. Women can use a trash can both by the bathroom sink /makeup area AND in the shower/toilet separate room!!!

Pros: Quietness of rooms and good breakfasts.

Cons: Mattress was a bit too firm and bed was quite high to get into for a short person.

Pros: My family usually prefers to stay at Hampton Inns. This met expectations, although smaller than others we've stayed at.

Cons: No sanitation wipes or solution to wipe down equipment in the exercise facility.

Pros: Allowed early and late check-in. Friendly staff.

Cons: No

Pros: Clean Comfortable Great location Free breakfast Hot coffee always available with lots of flavored creamers

Cons: "Do Not Disturb" signs are not obeyed. Staff came in my room 2 days in a row with the sign clearly on the door. I put the desk chair in front of the door when I was in the room because I felt weird even with the safety latch.

Pros: great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.

Pros: Great, friendly staff. Great breakfast options. Hot and cold items. Very clean facilities with plenty of space. Large rooms.

Pros: Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property.

Cons: What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.

Pros: This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!

Pros: Location to events we need to attend. Space for family to spread out.

Cons: Breakfast not available.

Pros: The property was nice clean you got a maid service every day

Cons: I didn’t like that the toilet was running all night and they didn’t have anyone that can come look at it and it kind of kept me up so I made myself stay uncomfortable and I couldn’t switch to another room because I wasn’t using any other buildings that had that type of room in it

Pros: The power kept going on and off the toilet was running all night the lightbulbs in the bathroom blew the housekeeper knocked on the door and I said I was in the room come back later and she enter into the room while I was coming out the shower

Pros: The area

Cons: The staff was a little bit too stricken with the kids

Pros: The 2 bedroom suite was spacious.

Cons: Dirty outside (trash left out and lots of raccoons), walls in the room were filthy, the tub was disgusting, bathtub drain rusty and broken. When AC on it smelled just like mold. Couch and chair disgusting! Will never stay here again. Extremely overpriced for the terrible conditions.

Pros: Manager was very helpful

Cons: The first room we were given smelled very smoky

Pros: The room itself room heat wasn't room switched my room immeadialtly the cable

Pros: The kitchen had a full stove with an oven and stove top range.

Cons: The room is very small to be considered a suite. The desk that is in the room takes up more space and is not efficient for a suite. The room needs a table and chairs to sit at for eating, which can double as work space.

Pros: I love the 2 bedroom suite set up

Pros: They gave me a very large room with 2 beds in 2 separate rooms

Cons: They need to clean the common areas such as hallway rugs, etc. The property doesn't look very old but is aging quickly due to what seems to be lack of maintenance. Also, the bed linens were either not changed from the previous occupant, or were not washed

Pros: 2 separate bedroom suite

Cons: the suite only had 1 bathroom

Pros: The suite was beautiful and dog friendly we will be back for the summer break. The kids can't wait.

Cons: No

Pros: Cleaning staff was very helpful and accommodating. Front desk was also very helpful

Cons: Was very basic but adequate

Pros: location was easy to get to

Pros: Great staff, adequately clean. Quiet and large rooms.

Cons: A few spots were missed in the room. Not cleaned. Most notable was some hair in the mirror in the bathroom behind the door. The breakfast is terrible. Fake eggs, no bacon, yogurt that is more candy than yogurt, and oatmeal.

Pros: The room was spacious and the kids had their own room. Big closets and a kitchen. There was breakfast in the morning.

Cons: Nothing

Cons: Staff ride room was dirty machines didnt work no clean towels

Pros: There was no breakfast served.

Cons: The room kinda smell cigarettes smoke

Pros: The staff was friendly to me and my children. The room was clean

Cons: The bed was a little uncomfortable.

Pros: The best thing I liked about the hotel is I got everything I needed for a great price

Cons: The doors banging closed on other rooms through the hall was very loud and annoying, but you get what you pay for

Pros: Cheap.

Cons: Shower head was broken.

Pros: The staff was very friendly and helpful. It was a very pleasant stay.

Cons: Everything went well.

Pros: This is a 2 star hotel. So i there's no frills. For the price I paid it's not bad tho I always have to pay a little more if I want a refrigerator. Best thing, is the furniture is typically in tact which is a bonus for a 2 Star hotel .

Cons: #1 for me is, I almost always have to ask them to sweep the bathroom floor. I really dislike hair on a bathroom floor In many rooms one of the wall lights isn't working. Most times it's a blown bulb. They need better desk lamps. All are broken.

Cons: No

Pros: It's in a nice area

Cons: Still trash from previous guest under the bed. People in the neighboring room kept slamming doors and banging on walls. Could hear them arguing. Housekeeping staff rude

Pros: The staff is super friendly, and the room was clean, but very spartan. No frills price leads to no frills room, though...

Cons: Nothing at all...

Cons: I got charged twice.

Pros: Leaving on Sunday

Cons: Room smelled like someone had been smoking skunk weed in it. Very noisy when rooms around ran water. How this place is rated 8.3 is crazy. I have stayed at my last Redroof inn.

Pros: Location. It wasn't right in the city. It was a little out in the country

Cons: There was no small fridge in the room. U had to go outside the main lobby to smoke as they had interior corridors.

Pros: convenient location

Pros: The availability of a king size bed was a HUGE plus.

Cons: There was a foul odor that was immediately noticeable upon entering the room. It smelled like mildewed clothing or fabric. It was very unpleasant.

Pros: HBO

Cons: Dirty, smelled like smoke, room had not been cleaned. Just felt all around sketch.

Cons: The lobby was not inviting and the carpet needed swept.

Pros: It was a room with beds. Staff was nice.

Cons: This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.

Pros: Spacious room bed frig microwave

Cons: Na

Pros: Great service by front desk person Alyssa. She was the best part of the stay.

Cons: First floor rooms hve very thin walls. Was able to hear every word of a conversation people were having outside. Air unit in room was VERY loud. Made sleeping difficult

Pros: I enjoyed everything about my stay!

Cons: The bathroom being too small was the only thing I wish I could change!

Pros: Instant access to car, convenient location.

Cons: It was expensive and breakfast is not included!

Pros: I thought it was a very good hotel. I didn't have any issues and bed was comfortable and all was clean, I will stay here again if I need to.

Pros: Nothing

Cons: The room smelled so awful like smoke that I had a migraine the whole time. You truly will get what you pay for here and we will never be back. Everything is old and shotty, and the walls are paper thin, you hear it all!

Pros: Lots of restaurants and shopping in the area. The hotel itself is fine. Big rooms but not much in them.

Cons: Didn't get my Redipoints because I booked through this site. Silly policy.

Pros: it was more comfortable than I thought it would be. All in all, I would have stayed again and will in the future, not bad but definitely not a higher end place...but good over all...don't expect the world here.

Cons: most of the items were outdated, low qaulity and barely useable...all looked rather in need of repair but it is the Red Roof so expect less and be happy!

Pros: Nice location. Close to freeway. Big room. No breakfast though except for coffee.

Pros: The room was very clean the beds are comfortable.

Pros: THIS WAS A GREAT HOTEL, WILL ALWAYS STAY HERE IN CLEVELAND...

Cons: NOTHING..EVERYTHING WAS AWESOME!!

Cons: Booked a hotel at a casino, this hotel does not have a casino

Pros: No complaints but

Cons: The hotel food restaurant not so good

Cons: Outside grounds looks like it hasn’t been cut in months. Terrible

Cons: I don’t like anyhingvmmmmmm

Pros: Everything me and the kids enjoy it ❤️

Pros: There was no breakfast !!!!

Cons: the entire swimming pool bathroom smelled of stail pee and entire downstairs smelled awful like backed up sewage !!!! That was awful and very disappointed no breakfast because that was one of the reasons we choose this hotel

Pros: I like the bed and the room was quiet

Cons: There was a credit card left on the table from a previous guest it made me question the cleaning and my coffee packet was already used no sugars one cream and no stir sticks it again made me question the cleaning

Pros: Good service. Check in easy. Pool was fun. Quiet.

Cons: Cable went in and out. Food not so great.

Pros: Not much

Cons: Handicap accessible does not mean handicap friendly. Staff was not familiar w/ handicap rooms or the pools accessibility. Bed/mattress has a noticeable sag. The room was very cramped and made using a walker difficult. The shower hand held hose did not

Pros: Staff

Pros: people that work ther

Cons: beds are old

Pros: Comfortable bed, clean room, staff very nice and helpful

Cons: Breakfast buffet was not very good. Few choices

Pros: This hotel has some of the most amazing staff. Everytime I stay here makes me want to return. I don't even look at any other options because the staff alone is amazing.

Cons: I wish they had an early morning breakfast lunch bag to help those who have those 6:00am flights. Considering airlines serve nuts and airport food is way too pricey.

Pros: Poor staff. Lack of professionalism

Cons: The front desk staff is not pleasant. The standards of the staff is lower than the one I am used to in Crown Plazza

Pros: Friendly staff and lots of amenities.

Cons: In the common areas there were corners and nooks that were dirty.

Pros: This place was perfect and far exceeded expectations. Great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed.

Cons: No

Pros: Location to airport was good

Cons: Hotel was dirty. Dirty carpets, dirty room and very dingy looking. Wallpaper was peeling off the wall and the ceiling was actually stained and crumbling. Sheets on 1 bed were dirty with makeup and hair. The hotel was just nasty. Not a 3.5 star hotel.

Pros: Everyone attached to this hotel, and I mean everyone, gave me first class treatment. In my opinion, they're given an almost unfair burden because they're working in a facility that screams 1978.

Cons: Bottom line, this hotel needs some serious updating but I suspect the ROI just isn't there.

Pros: The big pool

Cons: I didn't like that I couldn't take a shower in peace because the tub was clogged so the water wouldn't go down

Pros: the location was amazing! close to everything. Friendly staff

Pros: Most comfortable bed ever!!

Cons: Drain in shower did not drain properly

Pros: The staff was extremely friendly. The best part was the manager in the restaurant. He was friendly, approachable, and made my time there the best.

Cons: Nope! Everything was to my liking!

Pros: Not above a 2 star rating.

Cons: A terrible experience. A refund is in order.

Pros: The environment in the lobby was nice and the desk attendant was very nice. The pool was nice and refreshing.

Cons: The sauna did not work.

Pros: It was a lovely hotel and the beds were so comfortable!

Cons: Nope

Cons: Needed a king. Didn't get it. Tv didnt work properly first night Outdated room. Gnats.

Pros: The room was nice and clean

Cons: The room was to small and it didn't have a microwave

Pros: The best thing was the staff! They were more than courteous and friendly, even though it was particularly busy.

Cons: 1) The guest bed was broken (my girlfriend sat on the corner and was almost flipped over!) 2) There were/was barely any toilet paper,wash cloths or towels in the room 3) Sheets were dingy and the bed was extremely uncomfortable

Pros: Location to airport

Cons: Rooms were very dated and DIRTY. Pillows smelled so bad we removed them from the bed. Linens were very worn. Definitely would not recommend this hotel to anyone.

Pros: Location was close to our planned activities.

Cons: Bathroom drain was extremely slow. No included breakfast. Maid service was lacking. Trash in room not emptied one of the nights we were there.

Pros: Not a 3.5 stAr. Dirty poorly msintsined

Cons: Rooms not maintained well. Dirty

Cons: The hotel seemed to be in the midst of mold remediation. The indoor pool was empty. We were told there was breakfast between 7 and 11. We discovered in the morning that although it was slightly better than a typical included breakfast, it was 10:50 each.

Pros: Bath room door was broke.pool was under maintenance.it was freezing cold.and no hot water..and hotel charged me 2 nites i only stayed 1

Pros: Location to Cleveland

Cons: Older rooms in need of updating. It did not seem very clean.

Pros: Location

Cons: This s an old/tired hotel, needs to be updated.

Cons: A handicapped toilet chair requires the seat, not just a bucket on a frame. I was forced to use what was provided out of need.

Cons: Disgusting, a sense of Filth, bad smell on linens

Pros: Nothing fancy, what we needed for a layover in Cleveland. It was comfortable

Cons: Rooms were a bit outdated.

Cons: They had bed bugs and my rooms had to be switched 3 times it was the worst EVER!!!!

Pros: No room should have a messy bed. It felt cheap and as of it were lined with plastic. Very uncomfortable.

Cons: Several things. Bad bedding. It’s the soul purpose of staying in a hotel and the restaurant is lousy. I ordered a wedge salad and they clearly forgot my order I called back an hour later and they offered me 35%off an order they messed up. Nah.

Pros: Beds were firm upon request.

Pros: It was fine.

Cons: Food at the hotel bar was bad.

Cons: We found bed bugs in our room

Pros: Proximity to the turnpike; price; the fact that it was a crown plaza, had a swimming pool

Cons: Night manager took nearly 20 mins to check us in, w/ mistakes that have yet to be corrected. Pool was filthy & had a broken light out from its wall socket and hanging from the pool wall by its cord into the pool. No free breakfast = thumbs down.

Pros: Convenient location to the airport

Cons: Entire floor we were on smelled unclean. When we called for shuttle to pick us up, we waited over half an hour. Tubs would not drain. Housekeeping did't make the bed. Nighttime front desk staff was rude. Mismatched furniture.

Cons: Hotel was under construction Food trays were left outside in hall all day Housekeeping entered my room even though the DO NOT DISTURB Sings was displayed Housekeeping left dirty cleaning rag on the desk Was given a handicap room even though I am

Pros: Workout center

Cons: 1st room I was given hadn’t been cleaned. Second room had crumbs on the floor, broken shelf in bathroom and light out in bathroom. Room was very dated and not at all what you would expect when staying at the Crown Plaza. Should be rated 2 star hote

Pros: location to airport; restaurant on premise; staff

Cons: overall environment... room, hallway... felt worn, dull, uninviting. Property needs sprucing up... new carpet, paint, wall decor.

Pros: The Crowne Plaza was well situated for the event we were attending and the rooms were adequate. It was nice to have a restaurant on property as we got back late and didn't want to go back out in the cold.

Cons: Well, the fact that there was a fire in the laundry room and we had to evacuate was not a positive. The staff handled it fairly well and we ended up getting our room upgraded, which was nice since our first room was freezing cold.

Pros: location was good

Cons: Service was not good.

Pros: They were very busy, but handled check-in well. Room was well appointed, clean and nice.

Pros: Close to the airport Breakfast Buffet Pillows were excellent Downstairs meeting rooms were nice (though I wasn't there for a meeting)

Cons: Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues. My card was charged twice for the stay The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room. My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old, The room was not cleaned during my two night stay For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler

Pros: Front desk staff was wonderful! Made us feel welcome and important!

Cons: Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!

Cons: The room could have been cleaner. Only 1 set of towels. No breakfast was offered. Not even coffee. TV stand all wood furniture dusty. Stay there often. Won't be back

Pros: The location i chose was perfect for my commute between Cleveland and Aurora. The staff was polite. Especially Mr.Marcus. He was very informative about things we could do, and places that were good to eat in the area.

Cons: There was not any internet access except for a computer that was set up on the second floor.. I came to Cleveland for work. I could not connect my laptop, and their house computer would not let me connect to my corperate VPN. I lost money and was reprimanded by my employer for not being able to work. So I had to check out early and drive back to Columbus to insure I could log in for work. The website advertised internet access, and I was not advised of no internet upon checking in. My tub was not clean. The mirror by the sink still had toothpaste splashed on it from the previous guest. There also was dust caked on the lamps and headboard.

Pros: This motel/hotel was very clean. This hotel/motel's Wi-Fi wasn't working. The Breakfast as ok if you like cold meal.

Cons: It was more a Continental Breakfast. Everything was individually wrapped and cold. The one reason picked this hotel was because of free Breakfast which was fair..

Pros: Everything was wonderful

Pros: Location.

Cons: Poor wifi, no breakfast (showed on website), no shuttle (showed on website), broken ice machines throughout the whole facility. Not accomadat

Pros: the price

Cons: the room had a bad odor

Pros: was able to get 4 hrs of sleep until we headed to the airport and parked.

Pros: No internet, no a/c in lobby and run was dirty. Would not stay again.

Cons: Poor choice

Pros: The location. It was pretty close to the airport and a few good restaurants.

Cons: Whoever manages or owns this hotel should be ashamed of themselves. The landscape was hideous and atrocious. The grass and weeds that surrounded the hotel looked as if at hadn’t been maintained in months. I actually thought the place was closed. Ju

Cons: Due to COVID-19 there was no breakfast, shuttle, gym or pool, housekeeping

Pros: Nothing

Pros: Quiet,free breakfast,beds comfy

Cons: The staff and the room was a little dirty

Pros: Excellent service

Cons: New years eve, party right below our room.

Pros: The staff are always friendly and helpful. The rooms are clean and have microwave and refrigerator which is great for more than 1 night stays.

Cons: Some of the breakfast choices. I would like some turkey sausage instead of pork. I think some of the brand of foods that they purchase taste weird like the yogurt.

Pros: Plenty of breakfast options!

Cons: The bathroom was dirty. Long black hair in the shower.

Pros: cheap price thank goodness

Cons: Needs lots of attention shows all the signs of a company going broke. Travel a great deal and not at all what I expected of a Comfort Inn.

Pros: The cost of the room.

Cons: The room had been remodeled but the wood from the door was peeling (about1 foot from the bottom), the lobby, hallway and stairs were very dirty!

Pros: Yes

Cons: None

Pros: Cleanliness

Cons: No

Pros: gave us a place to sleep for a few hours not far from where we were at

Cons: the rooms smelled like disinfectant, a lot of wear marks on the walls, bathroom had damage, full size beds - had to sleep one per bed, generally an old property that has not been updated. No AC in the lobby, pool has the winter cover - not opened,

Pros: This was an absolute dump

Cons: It was very run down, didn't smell Good, pool has been closed for over 2 years according to staff horrible

Pros: Leaving

Cons: Got ready for bed about 1 am to find stains on sheets of one bed Looked like urine. Complained and was told that we should Have moved rms at 1:30 am. Went to manager in the morning only To have him slam door in my face. Entire stay was terrible

Pros: price and location

Cons: No pool inside or out.

Pros: Comfortable beds & pillows. Easy parking.

Cons: Air conditioner smelled musty when it was running. Breakfast area closed earlier than I expected on weekdays.

Pros: They let me in early. I was very tired & was able to sleep a lot. Very kind & considerate.

Cons: I waited in the wrong place for hotel shuttle to come. So 1 hour to pick up. At airport.

Pros: comfortable bed, good breakfast

Cons: front entrance needs to be updated-hard to open doors with a suitcase in hand.

Pros: Location and price.

Cons: The cleaning staff did a horrible job.I had a seven day stay at this hotel and the staff did not clean the room everyday.The bathroom is in poor repair.Ceiling is damaged from flood damage.Bath stand to lean on is not secure and falls off.Unsatisfied .

Pros: The assistant manager tried to charge me to park my car even though it was supposed to be free. She then waived the charge so I appreciated that. I appreciated they had a shuttle to the airport.

Cons: Parking was supposed to be free but they wanted to charge me for a weeks parking.

Pros: The gentleman in the breakfast area was extremely nice and very friendly with the customers

Cons: The manager had an altercation with a man who was an instructor about his attendees coming into the hotel for their meeting and eating his breakfast without staying there. The manager kept belittling the instructor about his attendees. it was not handled

Pros: Ease of access to Interstate.

Pros: Girl at front desk at check in was very nice and welcoming.

Cons: No

Pros: Prompt shuttle service 8/10 free breakfastTu.

Cons: Tub needed to be replaced.

Pros: It was updated!!!

Cons: It listed it has a pool... one reason why we booked it. When we got there is was covered and closed and they said it has been closed for along time.!!!!

Pros: Restaurants near

Cons: Yes pool was not working and it's July

Pros: The location was quite convenient for access to the Cleveland area. The breakfasts were quite good.

Cons: The rooms had a very musty smell. They could have used another chair in there. The beds were worn out.

Pros: It was a average hotel, you get what you pay for.

Cons: Ditto

Cons: Non functional lock. Maid walked into my room half hour after check in. Parking pass for parking lot.

Pros: The staff wss really nice

Cons: At night when i fell asleep i woke to having to scratch my leg badly well i scrath it and i feel bumps and i look at them there bed bug bites (ive had them before and no i didnt bring them) its discusting and now im afraid im gonna bring them home.

Pros: Close to a lot of outdoor places

Cons: Short of staff during breakfest time.. Shortage of food

Pros: The staff was very helpful.

Cons: Ongoing construction was a little inconvenient. Also, I specifically picked a hotel with breakfast included but it wasn't served until 7 am and I had to be at the airport before that time.

Pros: The breakfast staff was pleasant and efficient

Cons: I called to inform hotel my sister and her Sd would be staying with me I asked that it be noted on our reservation also that I have difficulties waking after knee replacement I asked for 1st floor room upon check in I found nothing was notated

Pros: It has a full kitchen and stores around the location.

Cons: Some of the workers were very unprofessional and rude. The housekeeper had a terrible attitude and the front desk person had a unprofessional attitude and was rude.

Pros: Room was clean nice

Cons: Remodeling in lobby

Pros: Location

Cons: The staff and the fact that they sold me a dirty room

Pros: Location

Cons: Was put in a handicap room and is not handicap. Mirrors were dirty.

Pros: Utilitarian. Just needed a place to crash when i was stranded in Cleveland overnight. This place fit the bill.

Cons: Wasn't QUITE as close to the airport as I thought. Said 5 minutes but felt more like 10-15. Also, while the airport pickup was prompt, the shuttle TO the airport ran only every 30 mins.

Pros: 3rd shift staff. She is amazing & very helpful

Cons: They say FREE INTERNET LOMAO!!! You can NOT get ANY internet service at ALL!!!Even when we paid for the extra 2.5 speed faster.It was a joke to.Spent 2 hours on the phone with the technician & still no out come no refund neither.

Pros: I liked that there was plenty of space in the room and the staff were all so nice.

Cons: I didn't like the smell of the hallways- they smelled like smoke and it was a smoke free building.

Pros: I like that it has a whole kitchen that we can use.

Cons: The halls smelled like smoke. Our tv remote didn't work at all.

Pros: Was clean this time

Cons: the wifi didn't work and the lobby desk persons couldn't help.

Pros: We were able to check in early

Cons: quality but you get what you pay for

Pros: Everything

Cons: There was nothing that I didn't like

Pros: I will not go back

Cons: Price

Pros: the hotel staff was attentive

Cons: I booked a single bed non smoking, but when I entered the room it smells like smoke though I booked a non smoking. It smells like full of smoke and when I turned on the air conditioner it was much worst. I felt like as if I was in a non smoking room.

Pros: Location is good, nice to have the kitchen.

Cons: carpet needed some intense cleaning, one burner on the stove didn't work. Overall, fine for the cost.

Pros: Room and customer service

Cons: No

Pros: Nothing

Cons: Everything

Pros: The set up of the room was very nice.

Cons: The tv wasnt the best quality. Free wifi wasn't very good.

Pros: The location is the best part. It's clean and the beds are comfy. This is my second stay and it's very good.

Cons: No breakfast because of Covid. Not the hotel's fault.

Cons: My room wasn’t the room I booked. The tub didn’t work. Stove didn’t work. And tv was messed up

Pros: Location

Cons: The smell of marijuana through out the floor I was on

Pros: The location, in suite kitchen

Cons: The phone didn’t have a dial tone and was stuck on speaker. The local channels weren’t available so we weren’t able to watch the sports games. The kitchen only had one spoon, one fork, two little saucer plates and no cups.

Pros: The staff was very friendly and the room was so clean.

Cons: The nightly party outside my room. I'm not sure who the people were but the truck filled with beer cans was there all three days and so was the party. Not the hotel's fault.

Pros: The staff was very friendly.

Cons: Hallways were filthy! Rm temp too cold. Tried to turn on the heat, produced a strong odor. Had to ask for towels, none were in the bathroom. There wasn't a fitted sheet on the bed, comforter was filthy! No blankets. Side door left open, poor security!

Pros: Staff. Kitchen.

Pros: Was a very pleasant experience. I Will use extended stay again when the price is right.

Pros: The staff

Cons: 0

Pros: The staff was great!

Cons: n/a

Pros: Convenient and clean

Cons: No

Pros: Large, well equipped rooms

Cons: Hallways and some rooms smelled light me smoke

Cons: There is a MAJOR opportunity as far as cleaning, across the entire property. I will probably not be staying there again.

Cons: The bolt on the door was missing I complained and nothing was done. I felt very very unsafe and barely slept The elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that I would have used did not work The tv was dark

Pros: Location was good. Front desk person was nice.

Cons: Very dirty, hallways and room smelled horrible. Pillowcases were filthy. Someone banged repeatedly on our door at 2:30 am.

Pros: Because we stayed at this establishment we were entitled to 10 percent of our bill at a local restaurant called Max and Erma's. It was located across the street. The food was inexpensive and of good quality. It was close enough you could walk to it.

Cons: Dated.Stained carpet.Dirty toilet lid/flusher.Floor plan switched around from site.Narrow paths around bed caused.Wonder if this was to hide something. Was given plunger to unclog toilet myself instead of staff handling it.Too many issue to list all.

Pros: The location

Cons: The 1st room was terrible. The bed sheets were stained with some kind of bleach or worn badly. Coffee stains on carpet and on the bathroom door. The 2nd room was not better. Hallway was dirty and littered with personal items. By 9:30 breakfast was gone.

Pros: Location

Cons: Price

Pros: Size of room

Cons: Cabinets needed updated, slow bathtub drain

Pros: Location

Cons: Both rooms they offered were full of cigarette smell and butts. Manager was polite to give another room but after second room being same , we checked out, let money go and found another hotel for next 2 days of stay as smells were unbearable.

Pros: Location & full size fridge in kitchen

Cons: Did not like how dirty the whole place is. My bed had holes & stains, dog poop in lobby when I went to get coffee.

Cons: Two different stays at this location now in past month. TV was HORRIBLE in both rooms, channels were snow and unwatchable, if even there. I will never stay here again.

Pros: The guy at the front deak really nice.

Cons: The sheets were dirty and the other people at the front desk was really rude.

Cons: The TV was UNWATCHABLE!!!!!!!!!!! Some of the channels, the ones I wanted, were all snow! They were horrible. VERY disappointing!!

Pros: Very spacious room. 8 stayed in the Deluxe Studio Suite.

Cons: Out-dated appliances. Hotel needs updated badly.

Cons: Everything was suicide brown. The carpets, floors and walls. The place smelled like cigarettes although it was a non smoking building.

Pros: Location from airport

Cons: Saggy mattress; not a good 1st impression. There were people in the parking lot hanging out late-not sure if they were guests. Didn't feel safe. My car mirrors were messed with during the night. Breakfast was bad; not a lot of food to choose from.

Pros: Convenient location, spacious room.

Cons: The vent in my bathroom did not work at all, The breakfast was one of the worst options I've seen, personally.

Pros: Location was perfect, but the bedding was filthy. I photographed the bedding stains and will be contracting the property owner. This is not acceptable.

Cons: Bedding was stained - upon check in!! No coffee maker in the room, no ice maker at the property ( none what-so-ever ) and no coffee downstairs for guests in the morning of check-out. Very nice looking room, but awful customer service and blanket stains.

Pros: The location was convenient.

Cons: The cleanliness was lacking, room and beds were dirty, very disappointed with this. Other lodgers were rude and loud especially after midnight which makes it difficult for one to rest.

Pros: Room

Cons: Breakfast

Pros: Nice big room

Cons: Sheets were stained up.

Pros: Price

Cons: It felt like a location for drug users

Pros: Nothing

Cons: Everything... 1) Stinky hallways - smelled like someone pee in the hallway 2) Non-smoking room had smoke smell... 3) No glass or cups in the room 4) Breakfast was only coffee and granola bars

Pros: Unfortunately just the staff, they were great!

Cons: The room was very dirty.

Pros: Room cleanliness, no smell

Cons: The Ad said there is free breakfast supplied in the morning time, but only coffee and instant oats can be found. The staff's response is "waiting for the order'. Just suggest that don't put free breakfast in your Ad.

Pros: Clean, comfortable, and convenient.

Cons: No

Pros: Proximity to the airport. Nice and quiet.

Cons: Rooms are in need of repair.

Pros: The full kitchen

Pros: good staff

Cons: The 1st room my daughter and I were assigned to was FILTHY(the chairs at the bar were covered in something, and the desk chair was also covered in filth. the walls had not been wiped down.The second the heating unit didnt blow warm/hot air, just cold.

Pros: Staff

Cons: No maid service. Room and corridors smelled. No drinking water in vending machine. Advertised as 2 1/2 stars. Not even close

Pros: Friendly staff

Cons: As an extended stay, the whole place smelled like food... All different kinds of food. It was very strong. Dark and dingy halls. And the hotel doesn't offer the same amenities that a non-extended stay offers. Did not match with star level.

Pros: i had a place to sleep SHEET WERE CLEAN

Cons: Toilet seat had cig/ burns in seat, Counter dirty not clean end table food stuck on it not clean, Non smoking room smelled like smoke! bathroom counter looked like it was cleaned with dirty rag bed smelled DIRTY wall paper falling off wall in bathroom carpet stained and dirty this place needs an over haul security you can walk right in the front door and and have assess whole place no one at front counter

Pros: Nothing

Cons: No Ice No Clock Noisy No Bath This was supposed to be a Four Seasons? Are you kidding me? This was like a motel 6.

Pros: Very convenient to get to the airport

Cons: Room next to us must have been newlyweds. Lots of noises all night - would have been great place but you could hear Everything

Pros: Staff

Cons: Car broken on

Pros: Comfortable bed

Cons: Fights in hallway desk called, nothing done

Cons: Said they had shuttle to airport but only ran at night

Cons: The hallway was cold, pool was freezing and Hallways was dirty

Cons: I didn’t get what I paid for and it took too long to Verify my payment

Pros: the rooms were great. beds are super comfy especially the pillows. staff is very helpful.. i had to change my room because their were kids above me and they were very loud, the woman at the front desk was very helpful when i asked if i could be moved to a different room

Cons: trash over flowing in the hall ways. elevators are iffy.

Pros: The bed was comfortable.

Cons: Cigarette smoked could be smelled from outside, the coffee maker in the room didn't work, towel hooks and such were falling off the wall.

Pros: The staff was pleasant and present. The hotel was centrally located and easy to find.

Cons: The ice maker in the hall smelled very foul! I was glad the smell did not seep into our room. There were little things like, dirt on walls, crumbs in the corner of the room, stained bed skirt..that made me feel as though it wasn't very clean.

Pros: Great staff

Cons: The elevators need to be fixed and the front lobby was cold and they should have breakfast options for those that dont drive

Pros: The hotel room was dirty, was missing two pillows off of a bed, we called and asked for pillows and they said they would bring them to the room and never did. We went to go swimming and there were clothes and goggles all over the place, empty cups too.

Cons: I would be staying at this hotel again. Very unsatisfied.

Pros: The staff were very friendly and welcoming and I liked how the pools open for the kids.

Cons: The outside garbage was overfilled when we got there and when we left, The room was not as clean as it should of been. One of the handles were broken for the shampoo dispenser in the bathroom. The pool water was a lot colder than expected.

Cons: The room smelled like cigarettes and there were other peoples clothes left in the drawers.

Pros: Friendly staff very helpful love it here

Pros: nothing. worst stay ever!! worst customer service!!!!!

Cons: terrible. i called to check if the pool was open, they lied and said yes. the tv did not have closed captions for me and when i went to the front desk to complain she did nothing to help me. I ended up leaving and still cant get my money back at all.

Pros: GRET STAFF and mostly quiet

Pros: Al most everything it should ofnhad a mrcowavie

Cons: I love the bed it was so sofeal

Cons: Tub cracking and unstable. Water damage in bathroom ceiling. Subpar toilet care.

Pros: Everything

Pros: The location.

Cons: The cleanliness of my room. When I came to my room, there was squared pepperoni on the carpet which indicated to me that the housekeep didn’t even bother to vacuum. I love the hotel but I felt like the cleanliness could be better.

Pros: I would recommend staying here. I stayed here before COVID-19 when bar restaurant pool and airport service were available excellent stay.

Cons: Don’t advertise restaurant, pool, bar, and airport transport when not available.

Cons: It was difficult to find the entrance to the hotel. The street was very small and hard to see and almost looked like you were turning into a carwash/gas station. Not really near the airport where other airport hotels are located.

Cons: The 24/7 shuttle wasn't running at all even though the website advertised it. I had a 630AM intern'l flight & needed a shuttle to the airport. The receptionist said instead guests could take a complimentary taxi & he'd call one and have it at the hotel by 430am. The next morning there was no taxi on the schedule and the receptionist said there wasn't a complimentary taxi.

Pros: Staff was friendly

Cons: Sink in bathroom sprayed all over. They didn't shovel or salt walkways nor was the driveway plowed. The heater in room sounded terrible needs worked on. Room was as clean as expected for a 3 star

Pros: Staff was super friendly and welcoming. Best check in I’ve ever had! No lie.

Pros: Airport Shuttle

Cons: I felt like I was at a Motel 6

Pros: The beds were comfortable.

Cons: Towels smelled like cigarettes No trash bags Loud ppl in hallways all night Tub was dirty Our king room wasn’t ready so had to take double beds

Pros: The location was great and the price was good!

Cons: No scenery

Pros: Cleannnn

Cons: N/A

Pros: Shuttle

Pros: It was very clean

Cons: Yes...there was a blackout...no back up generators...no accommodation for the lack of power for 3 hours

Pros: Easily accessible

Cons: Unfortunately the grill, pool, and breakfast was closed due to covid

Pros: Clean and comfy room

Cons: No

Cons: I was treated poorly by staff yelled and scolded at! Things in room damaged prior to my check in. Was told I am not allowed to stay at hotel for future stays.

Pros: Clean room

Cons: Teens hanging out and being noisy after 11pm.

Pros: Free parking

Cons: bathtub clogged, phone in the room didn't work.

Pros: Location

Cons: The pool wasn’t as described and they closed it durning my stay also my room AC unit was not working

Pros: The room was clean and comfortable. Price was great.

Cons: Just not a great experience during Covid. All facilities were closed. Pretty depressing.

Pros: It was a nice newly decorated room

Cons: the bathroom door did not open all the way it hits the front of the toilet and you have to step in to the side to close the door. And it seems that the walls and windows are paper-thin the shades are not close enough together keep out the light

Pros: The rooms were good but that's about it

Cons: Drunk loud people in hallway waking me up @ 3am they were sooo loud. Couldn't get a good night rest because you can hear everything in the hallway and felt unsafe leaving car in parking lot as the parking lot looked like a hangout place.

Pros: The size of the room

Cons: My first room I was given smelled like cigarettes and there was hair on my pillowcase's I asked to be moved to a better room. And no one told me if you stay multiple days room service will not clean your room until after you check out

Pros: Immaculate and comfortable. The rooms are amazing. The bed is sooo comfortable.

Cons: They add on an extra 50 dollars on top of your room fee and they reverse it after checkout but it takes 3 to 5 days to get it. That can mess up your finances.

Pros: Beds were very comfy. Staff was good

Cons: Noisy place and had to switch rooms as the first room smelled like someone had a campfire in it.

Pros: Nothing

Cons: It was very dirty

Pros: Sadly, the best thing about this hotel was the cable TV channel selection. The room, the hotel, the service, the restaurant, staff and it was the cable TV choices!

Cons: Did NOT like the fact there was NO breakfast as advertised and promoted by staff upon arrival. The restaurant ran out of food for except for cheese sticks BUT alcohol was plentiful. Elevators opened and closed on random floors (if they opened at all).

Pros: The pool was nice

Cons: The room had dirty walls and the bathroom was real small

Cons: The amount of weed being smoked in the hotel was ridiculous. Literally woke all 4 of us up it was so strong. Maybe control that and hotel would not be bad. And clean up the pool it was gross.

Pros: The rate that I got it for.

Cons: Overall, this hotel is in need of serious repairs.

Cons: The deadbolt lock did not work.

Pros: Access to airport

Cons: Long walk from lobby to elevator

Cons: Check in June 10 2019 staff choice room 508 sleep still 2:30am something bite me on bed wake up inspection find has bed bugs the hotel GM unprofessional to handle this case

Pros: Bed was comfortable

Cons: Breakfast was over priced, went from breakfast included in my reservation to spending 30.00. The tub was either dirty or rusty!!

Pros: nothing

Cons: I had long wait in cold for Shuttle, took me to wrong Sheraton and had to wait for another shuttle who went to car rental for guy going to 4 points location. complimentary food in bar was poorly prepared, breakfast not good, no basted eggs, potatoes cold

Pros: Absolutely nothing...The lady that took care of me was rude...The swimming pool was absolutely filthy...So filthy that it was shut down...The room was absolutely horrifyingly filthy...Food behind the tablefrom another day...The tub was so disgusting that

Cons: The bathroom was so dirty that I brought my own pine sol to clean it so my kids and I cud shower...Would never go back here

Pros: Close to airport

Cons: Staff was not friendly, room was dirty when we checked in. Bathtub was disgusting!!

Pros: Nothing. Worst night of sleep I've ever had in a hotel. Small bathrooms that aren't big enough to open the door all the way, and absolutely terrible pillows!

Cons: Loud elevators, kids and adults constantly running up and down the hallway yelling, slamming doors, playing loud music all night and morning. There is absolutely no noise insulation at all, so everything sounds like it is right there in the room with you!

Pros: Nada

Cons: Not wasting anymore of my time

Pros: Wasn't that expensive so get what you pay for. Better than some similarly priced hotels, worse than others. Wouldn't want to spend too much time there for if looking to save a few bucks vs alternates in the area and you aren't a stickler (see negative comments) it isn't a bad option.

Cons: Place has been updated but the when you look closely you can tell it is mainly cosmetic improvements. Shower had no soap holder. Various things weren't terribly clean (shower floor was stained, bed skirt had stains, walls were a little dirty. Bathroom was small (have to close door to be able to move around).

Pros: Nothing.

Cons: Staff was rude when we arrived. They couldn't find our booking and then continued to be rude to the poor lady from booking.com who was trying to help us out.

Pros: Modern style hotel

Cons: Hotel had no soap, iron. It was still under construction

Pros: People who worked there were nice , the room was beautiful , bed comfy

Cons: The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up

Pros: The price

Cons: The hotel is under reno. There are no signs outside. The updated room was done poorly and was dirty.

Pros: Very clean. Very well mannered staff

Cons: Went to open the curtains in my room and there was a house literally within speaking distance. Unable to look outside due to location.

Pros: The conveinance of the shuttle