Mercure Catania Excelsior

At the breakfast time you can get free glass of cava. Kept our luggages free of charge because of the late flight Staff while complaining putted some efforts to fix it Felt safe even the homeless people were sleeping almost by the door of the entrance of it

I have booked the room with the mountain Etna view and a balcony. I have payed more money just to have exactly that room for the very special occasion. They have upgraded me for the suit, but it was just a room with the ugly street view, just a bigger than regular. If I would have a chance and I would just cancel it. Beds were absolutely uncomfortable and the wallpapers were falling apart. Room carpets seems were cleaned properly long time ago and I started having dust allergy (I have small asthma). I am not even talking about dusty curtains. Reception - absoltely useless. When we have asked for the nice beach close by we were guided to some black sand beach with big waves, which is 15 min away. We have walked around 2 hours searching, but the ones around were just rocks or just kinda sandish with a fresh fish seller and come cats around. After making a pit stop at the coffee place and checking google we figured out that the nice one is 25 min drive from where we were. If you ever decide to stay in here just know that reception doesn't know much or doesn't really care. Breakfast for the value of money was absolutely dissapointing as for example coffee of one of our days was finished (more than 1 hour before the breakfast has been finished) as some other things. The staff was just relaxing and having their breakfast just by the side of the guests. Not a good selection of vegetables, just 4 kinds - two types of low quality letuce, worse ever seen tomatoes in Catania and something more what I don't remember. Even boiled eggs were not fresh!!! A bit of fruit, some juice, wafles and so on. No avena flakes, just kellogs style stuff. Looks good from far away. Would highly recomend places for food around the hotel. You will be surprised how good it is comparing to what you are getting in a hotel. Shower in a room was barelly alive as no water preasure and it takes some time to regulate it, sink was clogged.

Room condition not very good - mainly wall coverings peeling off, worn and just a bit 'tired". Breakfast very good, dinner was very poor. Bar service excellent.

Nothing

Too far away from a 4 star hotel standards. Rooms are dirty. A lot of noise coming from doors opening, service elevators to the room. Not worth what you pay