Hotels near Baltimore/Washington Airport

Pros: I loved everything. I loved the modern decor. It was very clean and I felt safe. The beds were super comfortable.

Cons: I disliked not having somewhere to throw trash away.

Pros: Clean; quiet; excellent bed & shower; CrackerBarrel across the street

Cons: A bit far from I95

Pros: The hotel was extremely clean, the room was clean and bed very comfortable. The front desk clerk Roxanne was extremely friendly. I came to this hotel for my Birthday and I'll definitely be returning

Pros: How pleasantly surprised was I about my overnight getaway. The bed was super comfortable, the room was clean! Great TV channels, bagged breakfast and absolutely wonderful staff!!! I will book here again without hesitation!!!

Cons: The room smelled of cigarettes even though the room was nonsmoking. When I brought it up with staff, they said they couldn’t do anything about it. I’m asthmatic, and the room made me sick. I’ve always had better service with holiday inn, but I will never use the one in Baltimore again.

Pros: The room itself

Cons: nothing

Pros: Location and friendly easy staff

Cons: Breakfast in part because of COVID 19

Pros: The quietness.

Cons: The cleaning services.

Pros: Clean, comfortable and well worth it!!

Cons: Nothing. It exceeded my expectations!!

Pros: The convenient location and cleanliness of the room.

Cons: No

Pros: Breakfast selection

Cons: No

Pros: My visit was excellent.

Cons: No.

Pros: Front staff and breakfast

Cons: Toilet was stopped up had to request to be moved to another room. They offered me a plunger....

Cons: The room smelled musty. The shower did not drain and covered the bathroom floor with water so using the sink you were standing on a soaking wet towel

Pros: Very quiet and the bed was comfortable . It was clean the breakfast was great. I will definitely stay again

Cons: No

Pros: The staff was willing to go above and beyond to make our stay perfect!

Pros: Location

Pros: Will be staying there again.... Great service

Pros: Great riom, really nice staff, good breakfast!

Cons: We were told to call the hotel upon our return to BWI and we would be picked up by the shuttle at a particular location in the airport. We waited for nearly 45 minutes and had to call a second time in order to get a shuttle back to the hotel.

Pros: Best hotel I've stayed at.

Pros: Everything

Cons: Na

Pros: Everything else. The staff was exceptionally nice and friendly.

Cons: No delivery to room.

Pros: The king size was huge. The linen was all white. The place was very clean. Just beautiful!

Cons: Unfortunately I kept calling downstairs to get the WiFi. The password the staff kept providing didn’t work. I must have been missing something small. It would have been nice if the staff would went the extra mile to help me .

Pros: The location was wonderful. Close to stores and restaurants. The property was clean. The staff were friendly.

Pros: Outstanding staff. Friendly, extremely helpful.

Pros: The breakfast was excellent. The bed was ridiculously comfy. The shower water pressure could remove skin (i love that). The staff was super helpful. The walls are a little thin so we did hear the "love noises" from the room next to us but, we just turned up the tv.

Pros: The staff was fantastic, the rooms were very clean very nice And just a great location to the airport.

Cons: No

Pros: Excellent friendly customer service that exceeded expectations. Shuttle was convenient and quick!

Cons: Doing great! Recommend including 2 regular coffee kcups and not just 1 and a decaf

Pros: Staff..location..room was clean and spacious

Cons: No

Pros: Sitting area, bed, bathtub (not just a shwr.)

Cons: The difference in price at time of reservation vs. the price at check-in. The price quoted at reservation was $15 cheaper than when I arrived at chk.-in. Affected my stay! Plus, coffee packs needed to be replaced (especially if the price is $15 more!).

Pros: Area, clean and queit

Cons: No

Pros: It was just a 5 minute shuttle ride to the airport; also it had a very good restaurant inside the hotel. I had a very short stay, about 21 hours so I did not experience many amenities. The staff was great!

Cons: The a/c unit is right next to the bed and blew cold air over the bed. It was a fall day and cool when I was there and I did not want it too cold but did not want it too hot. Wished the air blew up in the air instead of across the bed.

Cons: Checking in took 2 hours terrible should be refunded the hotel had computer issues but we had been allset they required a card and they swiped it about 10 times they did not know what was going on unexceptable

Pros: Bathroom sink drain was slow. Room was very clean. Coffee in the room was Keurig. Nice touch. Breakfast was good. I ordered from the menu. The buffet looked very good.

Cons: Parking is somewhat limited.

Pros: Hotel room had fridge & microwave. I really appreciate that.

Cons: Room had standard shower head. More & more often I am seeing showers with hand-held shower attachments. I really think they should just be standard. I am in chemo & that attachment comes in handy.

Pros: Condition and cleanliness of room.

Cons: Everything was fine. However, when checking out, I had to wait for close to 10 minutes for the front desk employee to return to assist my checkout process. No idea where she was.

Pros: Came because we had a death in the family & needed to find a hotel close to where the funeral was being held. The place was nice & clean and the staff friendly. Couldnt ask for more.

Cons: Nothing!

Pros: Friendly helpful staff location for business

Pros: I love their King bed suite. Linens always fresh and clean. Housekeeping isn’t annoying in the am. Staff is super nice.

Pros: The staff was very accommodating. I was only there for 8 hrs so I didn’t use the facilities other than to crash over night.

Cons: The room had not been vacuumed at all. There was a cocktail toothpick on the floor and several large pieces of debris/food. I was traveling with a one year old so that made me pretty upset and I couldn’t let her roam around without me as she puts everything in her mouth still. Even without a toddler, that’s gross.

Pros: All workers were very friendly and welcome.

Cons: Nothing, it was a very nice stay and I will be back and stay again when i am in the area.

Pros: The King size suite was large and comfortable. Staff was friendly and the room was clean.

Cons: I just wish they had a King Suite with Jacuzzi Tub and/or an indoor pool with Hot tub

Pros: The bed was comfortable and the room smelled and looked clean! I was impressed.

Pros: Very clean and comfortable.

Pros: I loved the cleanliness of the room and that it was large enough for two people to sleep comfortably.

Cons: The furniture and room environment seems kind of dated.

Pros: I loved it. I woul be staying there again real soon, breakfast was great, I had a comfortable sleep everything was amazing

Pros: Room was clean and close to the airport.

Pros: The restaurant within the hotel was great. Really good food and service. The lobby was also very welcoming, and the rooms, as well as the hotel overall, were very clean.

Pros: Didn't use any of the amenities.

Cons: This hotel is usually nice. However, on this particular stay I didn't like the fact that a BIG OLE Roach came from underneath the tv stand/ clothes drawer area and wind up crawling up the wall. I was disgusted after that and really didn't want to stay any longer so I left that same night.

Pros: I didn't get the opportunity to try the breakfast. But I liked and made use of the mini mart. Plus got the chance to try to wine from the mart. It was very convenient, didn't have to leave place for anything you may have needed.

Pros: Room's were clean Staff professional

Cons: Shower door didn't close properly Transferred to another room No remote for secondary TV Main TV would freeze often

Pros: Breakfast was covid friendly but did not taste well.

Cons: The food did not taste good. It was like school cafeteria just not the best.

Pros: Rooms were clean Front desk staff was professional

Cons: Upon arrival room 415 took a shower Shower wouldn't stay closed water got all over the floor Went and reported to front desk staff. Ask to be transferred to a new room .ask for same studio room was told I would be charged more money which didn't makes since to me . Was transferred to room 412, upon entry secondary TV had no remote main TV was going in and out went back to front when the maintenance supervisor was there in which he went too room 415 and repaired shower door. So I was transferred back too room 415 . Soy stay started out as an inconvenience

Pros: Great location awesome price elite customer service. Can¿t beat this place.

Pros: The Lobby

Cons: The room we stayed in was small & the vibe was weird.

Pros: Professional staff and service.

Cons: NA.

Pros: Cleanliness, friendly pleasant staff.

Cons: Everything was fine.

Pros: Complimentary breakfast and the food options were good, indoor pool for family is always good, room was nice and cozy!

Cons:  

Pros: Room was clean. Bathroom was nice.

Cons: No.

Pros: The Hotel was in distance of the Mall and only 20 minutes out from downtown Baltimore and the harbor. Hotel was vey clean friendly staff and the bathroom was awesome especially the shower.

Cons: a little issue with the heating unit the heat wouldn't go down it was a inferno in the room bit it was addressed and we went out to dinner by time we came back it was fixed. And buy your own snacks etc.. 2 bags of little chips cost me $5.00 (smile)...

Pros: Friendly staff

Cons: No

Pros: Everything was fine except the air conditioning in my room.

Cons: The ac in my room wasn't working properly and i wash hot. They sent a technician to my room but was no help . He told me to let it run another hour or two to see if it cools down. I explained to him it was running for 4 hours already.

Pros: The front desk staff was very friendly and able to be flexible with my check-in time when asked. The hotel was clean, all staff I encountered were very professional and had excellent customer service skills, and the room was very nice-plenty of space.

Pros: Room was clean and the staff were GEEEEEEEEEEEEEEEEEEAT!!!!

Cons: The room still had confetti on the floor from a previous person and despite all of the “enhanced cleaning” it was kind of discouraging that they can’t even vacuum well.

Pros: We always enjoy our stay at this hotel until the next morning there wasn't any water in the hote

Cons: We couldn't take a shower ,cook, clean, wash dishes, or use the restroom . I was disappointed in that. Over all we like the hotel

Pros: Staff was friendly

Cons: Plumbing sink water took long time to drain and toilet didn’t work

Pros: We stayed for 15 days as we were in-between homes. Check in was effortless...the rooms were spacious and very clean...the beds were super comfortable. We had a full kitchen in our room, including a dishwasher and oven so it was truly a home away from home experience. They also had great breakfast options, which were served in a covid-19 social distancing compliant way. The buffet area was closed to the public but they had a staff member present to serve guests with hot breakfast in to-go containers. I only had breakfast once but my husband routinely did during our stay and enjoyed it. The coffee area was self-serve. There is an option to do laundry, with supplies provided by the hotel. The gym was open but limited to 2 people at a time, which was not an issue for us. Housekeeping was on Mondays, Wednesdays, and Fridays but one could request for extra supplies anytime during their stay. The staff was friendly and willing to assist. We enjoyed our stay here and will return in the future.

Cons: There was a main water break on the morning of our checkout so the hotel was without water for a few hours as they tried to fix the issue. The hotel had previously accommodated us the night before by giving us an additional hour to check out before the water issue occurred. We requested for more time and could have used 1 more hour when the water issue occurred but they refused. The water did eventually come on right before we checked out but we had no ability to shower, etc. Thankfully, we were traveling local so this was not an issue but I could imagine the problem this could pose for someone who had to catch a flight or travel far having to do so without being able to brush their teeth or take a shower prior to their trip and the hotel refusing to extend their stay so they could do that.

Pros: This hotel went above what was asked. Paul and Brandon went above what was needed. The location was great right near the airport the shuttle was nice to have since we couldn’t get out.

Cons: Only thing I didn’t like was there was no way to go out and get food when we were stranded. But that is not in the hotel control. I would have been great if we had some way to get us to a store.

Pros: The front desk staff and women providing breakfast and shuttle staff were very helpful and kind.

Cons: The bed was uncomfortable, the room smelt funny, and the walls were so thin we could hear the people next door

Pros: Clean, great customer service. Fully stocked kitchens in each room

Cons: Only thing lacking was ice. You had to ask the front desk staff to get ice every time you needed it

Pros: You’re in the middle of a lot of major cities. That are relevant for recreational and cultural activities.

Cons: I didn’t like that they have permanent residency’s there and the people don’t share the pool. Everyday that I was there the same people were in the pool and me and my family weren’t able to enjoy it.

Pros: This motel we have in Winchester is nothing like this motel. The size of the room was unbelievable big and very roomy also very clean. The Staff was great and not judgmental or think that they are better then the guest like they do in Winchester motel.

Cons: There was nothing that I did not like or want to change.

Pros: 1. The room was comfortable and clean. 2. The desk staff was extremely welcoming and engaged. 3. On Monday, Tuesday, and Wednesday nights, the hotel serves a simple dinner - salad, main course, side, and beverages. The quality was very good.

Cons: The design was wonderful for noise control....in the hallway one could hear children and loud talking but once in my room it was perfectly quiet.

Pros: Tv size/modern room

Cons: Dog friendly

Pros: Pet friendly but does not smell like pets AT ALL! We have a dog that we bathe once a week and is house trained and it is never acceptable to smell that stinky dog smell in other hotels. Well done!!

Pros: Price

Cons: Nothing

Pros: It was very clean.

Pros: Every feature truly was as expected or better. I thought the light dinner with wine/beer -- apparently available Mon,thru Weds -- was a pleasant bonus. Close to BWI, I enjoyed the service and personality of the female shuttle driver too.

Cons: Truly nothing. Perhaps the room was slightly musty possibly from non-recent use but this was quickly remefied by opening a window.

Cons: There is really no good restaurant near by the hotel. If you don't have a car, this is a difficult location to be in. Even though it is close to the airport -- the hotel is ok.........it is not an easy location without a car...............

Pros: I was disappointed

Cons: We ordered 2 rooms with 2 beds. We received 2 rooms with one bed and there was nothing that we could do about it except be inconvenienced

Pros: Well designed and furnished room, as you would expect.

Cons: Worse room (139) in the whole building, next to the kitchen and lobby. NO sleep due to noise from kitchen, lobby area and people outside at the picnic tables. Also, no point in having NON smoking rooms if u have to enter through a cloud of smoke.

Cons: The walls are so thin you could hear everything, my husband didn't sleep at all. There are obviously people staying there long term... kids running around unsupervised, people doing laundry, walking around with no shoes. It was like staying in a noisy apartment building.

Cons: Strong fried food smell throughout hotel. Third stay there and same smell each time.

Pros: Lots of amendities in room

Cons: Free drinks not on daily basis. Cramped front desk area, not very pleasing to the eye

Pros: Location

Cons: Better beds

Pros: The room

Cons: You didn't have a late check out

Pros: It was clean.

Cons: My water was cold. The heat blew out cold air.

Pros: Nice rooms

Cons: Rude staff inconsiderate unprofessional

Pros: Staff was friendly, breakfast was nice. Great location. Bed was comfortable. Nice to have mini kitchen in room.

Pros: The room size and kitchen

Cons: The staff was not friendly or accommodating

Pros: The hotel was very clean. The staff was very nice and polite. I would definitely stay again.

Cons: The only thing I didn't like was the fire alarm going off at 3 am but that was due to kids playing on the 5th floor..but the staff was very apologetic and was talking about some kind of compensation for the inconvenience

Pros: The hotel is always quiet and staff is great!

Cons: Usually the king beds are so comfortable but the room we were in, the bed felt like cardboard. Needs to be replaced. I think even with Covid, there could be a way of serving a hot breakfast. Bagels and fruit were gone with people packing many in bags.

Pros: The beds were comfortable The room itself was clean The bathroom itself was clean it's just the ceiling needed a repair I don't expect to walk into a hotel in a room where repairs look like they need to be made

Cons: The ceiling in the bathroom didn't look very clean.

Pros: Convenient location near the airport. Able to walk to a few restaurants and had a nice breakfast. Very good location to stay when traveling for work. The room was comfortable with a nice quality bed. Shower was clean and good water pressure. Would stay again if in the area.

Cons: The doors can slam hard. Makes a loud noise.

Cons: Very little food left at breakfast. Breakfast was one of the reasons we chose your hotel. No spoons left. When we informed young female worker at counter, her solution was to remove all the cereal. This further limited scant breakfast options. Disappointing.

Pros: The friendly and helpful staff were excellent!

Pros: Quiet, clean awesome staff.

Cons: I understand Covid took away the buffet breakfast. Could have done something different to serve breakfast. Bread, bagels and yogurt does not get me thru my morning. Use to hotels serving breakfast in the mornings.

Pros: Breakfast was horrible. Hardly any food and the toaster didn’t work!

Cons: Need to replace the one nightstand in our room “ 123

Pros: Very nice facility and very helpful staff.

Pros: Location there was a lot of places to eat

Pros: Courteous staff

Pros: Clean and comfortable

Cons: No,all was good

Pros: Friendly staff. Nice accommodations for a weekend wedding party including shuttle to the wedding venue.

Cons: Room (with king bed) was small. Closet was tiny!

Pros: Room & amenities were fine.

Cons: Staff was very single tasked, not able to juggle very well. Also does not seem to be enough parking?

Pros: Rooms were excellent, beds comfortable, breakfast good.

Cons: NO

Pros: Breakfast

Cons: No

Pros: The staff was very courteous and professional.

Cons: The mattress wasn't very comfortable. Too lumpy and not even

Pros: the manager And really the whole staff is wonderful the rooms are squeaky clean every time I go there check in is very smooth and easy and again the staff is amazing

Cons: No

Pros: Location near BWI airport

Cons: They changed my room three times. The first room they checked me in for on the first floor was dirty and never cleaned. Staff was eating at the front desk and on their headphones while checking me in talking on the phone.

Pros: The room size was great

Cons: The pull out sofa was filthy and housekeeping takes too long to respond about issues

Pros: Room

Cons: Power was out for some hours

Pros: The pool

Cons: The hotel has bed bugs

Pros: Great location for my needs

Cons: No maid service for two days

Pros: Very nice hotel. Breakfast space was nice and there was a lot of variety at breakfast. Good choice

Cons: Breakfast ends at 9 am during the week. We were there on labor day breafast ended at 9 am. By the time we came down they were cleaning up already it was 9:10 . Should last until 10 am

Pros: The lobby was clean and convenient. And as a guest you felt welcomed. For the price can't go wrong.

Cons: No real complaints. The location and lack of restaurants or stores was the only issue. Their shuttle seemed very willing to drop off but not pick up near by. .

Pros: Shower, bed

Pros: Breakfast was perfect for grabbing something before hitting the road. Free wifi was essential for completing work after meetings. Room was clean and bed was comfortable.

Cons: Called for the hotel shuttle getting off the airplane. Told "15-20" minutes. Called after 30, told 15 minutes. Called after 15, told 10. Called after 10. Was told 10 more. Asked to speak to Manager on Duty. Told there would not be a manager available until morning. Van showed up during phone call. It is a 5 minute drive to the hotel, maybe 7 if you hit all the stop lights wrong. Van driver said he was only notified shortly before he arrived. Someone was lying. Tell me the truth. If I had known it would take an hour for the van, I'm sure I wouldn't have been happy but we could have taken a cab and at least been there in time to take a short walk for dinner.

Pros: Clean and modern.

Cons: Breakfast had many choices but eggs and bacon could have been much better.

Pros: I enjoyed the cleanliness of the room and friendliness of the front desk staff.

Cons: I didn't appreciate staff knocking on my door 2 hours before checkout to "see if I was still in the room" .

Pros: Glad it had a pool.

Cons: Elevator didn't work. Breakfast did not start until late so we didn't get to eat anything before our flight.

Pros: great room with all the amenities

Cons: nothing

Pros: The rooms were noisy. I was able to hear doors slamming, toilets flushing and people talking during the night. I could heat the person in the room next to me talking between 4 and 5 AM.

Cons: The facilities were good.

Pros: We've stayed here at least three times. The service is excellent and we love to the quick airport transport.

Pros: It was nice. It was sanitary. It had great service.

Pros: Excellent experience. Restaurant food was awesome!!

Cons: Room had no heat!!😩😩

Pros: Television needed to be serviced. The USB port did not work. The staff was very good despite these hiccups.

Cons: The television needed service. USB charging port didn’t work.

Pros: We really enjoyed our stay they were very professional Nd helpful.. they cleaned our room without us asking ..

Cons: Nothing

Pros: The front desk attendant was exceptional

Cons: Cleanliness, climate control,

Pros: It was clean, quite, and accommodating from the moment I stepped in the doors.

Cons: I noticed that the coffee maker in the room provided only had a supply of decaffeinated coffee. It would have really helped kick start my morning had there been normal coffee available in the coffee box.

Pros: Location and shuttle to BWI

Pros: Lobby is nicely redone

Cons: Sports bar has issues

Pros: Location close to airport; free parking was surprising considering how close to the airport it is; staff was bend-over-backward friendly.

Cons: I have not received my $50 hold yet

Pros: Clean and Modern. Reasonable Price

Cons: No

Pros: Location to the airport though I was driving to a funeral nearby.

Cons: I left my phone charger there though that is my fault for not thoroughly checking the room.

Pros: The hotel was clean with comfortable rooms. Free coffee provided. Starbucks located in lobby.

Cons: Location is close to airport and is consisted primarily of business travelers. At least a 20 minute drive to Inner Harbor.

Pros: The location was great.

Cons: There was no water in the lobby.

Pros: Bed and pillows were so so comfortable....I really could have spent my whole vacation in bed. Even my husband slept like a baby until 10 or 11 and he never does that.

Cons: There was a lot of bad patchwork in the bathroom and had to call maintenance to fix the sink. Also,the downstairs workout and pool area smelled very bad and needed airing out and/or carpet change

Pros: The room was clean and everything is working condition.

Cons: The hotel lobby was so crowded. Too much noises coming from people in the hallway. Front desk Staff did not meet my expectation.

Pros: Desk personnel were very helpful

Pros: Beautiful hotel right next to the airport. Clean, extra large rooms, very nice

Cons: Nothing - it was great

Pros: Great

Pros: Good quiet location

Pros: The front desk clerk was very polite the manager was very non caring and poor customer service

Cons: I got sick at the hotel and had to leave early due to being from out of state and not able to use my insurance and they still charged me for the night I wasn’t there

Pros: The staff were very helpful and friendly. 5 minutes from the rental car location. And a 24 hour Denny’s right next door.

Pros: Nothing

Cons: I didn’t like the fact that tha hotel was not tha hotel one I picked and that I ask for a hotel with smoking I didn’t get that n I got charged an extra fee when I went to tha hotel

Pros: Nice desk clerk. Friendly and helpful.

Pros: The Staff

Cons: The Pool was not opened.

Pros: Close to Bwi

Pros: Location

Cons: Parking wasn't as expected. We chose the hotel because of the "free" parking, but then were charged after the first night 27 per car for the remainder. Had I known, we would have chose a different hotel that accommodated our need.

Pros: Friendly staffs

Cons: The wifi

Pros: Great place to stay. Very professional and courteous staff. Nice clean rooms and great location. Good price!

Pros: Everything

Cons: No

Pros: Hotel employee on the breakfast staff was awesome. She greeted us and welcomed us with a smile. She was extremely helpful and offered up new fresh food and 2nd helpings if we needed. She was willing to get us anything we needed or forgot. She made our mor

Pros: Clean

Pros: The staffer  at breakfast. She is amazing and truly a blessing to anyone she encounters. I have never met a server so pleasant. She loves people, life, and her job and it shows. I can’t say enough wonderful things about her.

Cons: Bathroom lock was broken. Il

Pros: Free breakfast and amenities such as fridge and microwave. Good distance from outlet mall and casino.

Pros: The breakfast was best part . Room was clean

Cons: My fridge didn't work right. The WiFi didn't work on my phone kept reconnecting so couldn't use it...desk light didn't work until I plugged into different outlet.

Pros: Lots of parking.

Cons: Late checkout not possible eve. Though most rooms are not booked and arrived at 1am

Pros: The location was perfect for access to arundel mills mall and Live casino. The breakfast was exceptional for a complimentary buffet. Staff was very friendly and helpful.

Cons: The hotel advertises a free shuttle for guest but fails to mention that airport clients get priority. They left me and my 77 year old mom waiting at casino for an hour. After we got an uber to hotel lady at front desk was very inconsiderate

Pros: price was fair

Cons: Area not great. Guests seemed to be a lot of young kids, kind of loud, probably there as a cheap option for the nearby casino. My wife and I did not feel very comfortable. Beds were uncomfortable and room did not feel very clean.

Pros: Front desk reception and service. Excellent service when checking in and getting settled.

Cons: nothing

Pros: The staff was friendly

Cons: Cleaning not done until 5pm/Loud construction noise could be heard on 4th floor/charged my card without authorization/manager not helpful and somewhat rude/no follow up

Pros: Staff was very nice. Breakfast was good. Very clean.

Pros: The cleaning staff was rude and unprofessional after they were told to change the bedding. I checked in to find unclean sheets on the bed . The room AC unit was dirty and it appeared the filter hadn’t been changed all year. The AC system was broken as a result I now how a cold

Cons: Room bedding wasn’t clean. I was snowed in Baltimore has I’m a resident of the state of Texas. The hotel manager was aware as several guest was impacted. Do discounts offered in fact several of us was charged more. During this weather crisis Hilton Hotels wasn’t there to comfort the guests

Pros: I love everything about my stay here. It was very peaceful, clean and comfortable.

Cons: I like everything!

Pros: Customer service

Cons: None

Pros: Clean convenient and comfortable

Cons: The cleaning crew banged on my door at 10:30 am to clean the room I told them I had a 1:00 pm check out, then they came back again at 11:00am trying to get in my room to clean it if I didn’t have the lock on my door they would have gotten into my room very dissatisfied

Pros: Regarding the breakfast itself: it was easy to order room service per instructions in the room for ordering by website; a phone call to me room helped clarify my specific breakfast requirements; and large portions were served.

Cons: Breakfast was not a part of the benefits when booking. I had to pay out of my pocket.

Cons: Staff seemed like they really did not want to be there and that every little thing was a bother to them, (not all the staff was like this, I am actually just speaking about one particular gentlemen that worked behind the desk, which is very interesting as his name tag read that he was a manager)

Pros: Rooms were fresh and clean.

Cons: Bed was a little soft.

Pros: Clean, quiet and the staff was very friendly

Cons: No

Pros: Different room

Pros: Everything was above and beyond. Exceptionally clean.

Pros: cleanliness of the room and location

Pros: The room was very nice and the bed was amazing.

Cons: Had to call multiple times for room service and the price for Room service was ridiculous.

Pros: Location and cleanliness

Cons: No microwave oven in room and very small refrigerator. Also limited number of close restaurants.

Pros: Location and friendly staff.

Cons: no outdoor pool or hot tub for the peice

Pros: Lovely lady at front desk happily greeted me as I approached the desk. Check in was easy and thorough. My room was neat, clean and cool because it was hot out. I observed staff picking up food orders for rooms quickly and effortlessly.

Pros: Excellent and committed staff. Hotel and rooms were super clean and sanitized!!!

Pros: The entire staff even the shuttle drivers were helpful friendly and sweet, amazing service all around I will definitely be a returning customer

Cons: My room was right next to the conference room and there was a party with music playing loud until 12 AM. I only got this room so I could easily make an early flight in the morning but did not get much sleep. Terrible experience.

Pros: Staff was very friendly and helpful. Location was perfect for my needs.

Cons: No hot water for morning shower!

Cons: The daily $50 hold on my credit card

Pros: Great layout and great staff

Cons: No microwave in the room, but there were two community ones to use. Overall, a great experience

Pros: The staff were friendly, helpful and welcoming. The lobby was well decorated and lit and breakfast was ample and tasty.

Cons: I did not feel that this hotel lived up to the usual standards of a Hilton. My room was not cleaned one day at all. I told her when I was leaving and she acknowledged, so housekeeping was aware. I also found the room to be noisy and I required earplugs.

Cons: The breakfast was not as good as I expected. A waffle maker, or porkless options, would have been great.

Pros: The whole staff was great, the bar was fantastic and the food was fantastic.

Cons: Not enough regular coffee in room

Cons: Free parking is noted when reserving here along with an airport shuttle. I am unclear why an airport shuttle is available when you cannot leave your car on the premises. I was told by 1 staff member that i could leave my car there, then differently by

Pros: The bar was open late with food.

Cons: No

Pros: Location

Cons: Not clean

Pros: The rooms were fairly comfortable and they were nice and clean.

Cons: The problem with this hotel is that with having a conference center/ballroom attached is that when there is an event there is no parking for guests staying at the hotel.It took us almost 40 minutes to find a parking space available. This sucked

Pros: Location

Cons: I had to call for extra towels way too many times

Pros: Wanted to be near the airport, so location was good. Beds were comfortable. Nice having a fridge.

Cons: We booked 4 rooms. 2 had ripped lampshades by bed. Had appetizers at the hotel restaurant. Quality wasn't very good, so didn't stay for dinner.

Pros: It is clean an quiet

Cons: The airport van pick up service can be be unreliable for a timely pick up.

Pros: Comfortable bed. Was allowed a late check out. Check in was easy.

Cons: Reserved a King, was given 2 queens. Room only average for the price. Shower leaked all over the floor. Late night staff was rude. Housekeeping ignored do not disturb sign on the door.

Pros: Great location

Cons: Hotels fire alarm went off several times for no apparent reason. Beds are nice - not worth the (full price normal room rate!) The Aloft and Element are defjnatley scoring higher points than this Hilton property. Would NOT stay again

Pros: Location and cleanliness

Pros: Bed

Cons: No parking, didnt get the room i wanted at first, rude staff!!

Pros: The food.

Cons: Room was not not up to par. Water was brown when taking a shower.

Pros: Room was perfect

Cons: So terribly disappointed by the staff customer service. Other customers experienced the same. From check-in up to shuttle service.

Pros: Close to airport Free parking and wifi Room was nice

Cons: We had lots of trouble sleeping with the airplanes taking off frequently until midnight. There were others during the night. We've stayed near BWI before, but we never had so much noise in other hotels.

Cons: Shower door leaked water all over the floor and got my clothes all wet. And never received my wake up call and almost missed my flight.

Pros: Close to airport

Pros: Great location, nice staff, and very clean.

Cons: There are no charging stations in the room. They do not have USB plug-in stations so don't forget your charging base.

Pros: Everything

Cons: Perfect

Pros: Very nice hotel and the front desk agent was very nice. The shuttle driver on the 7:30am shuttle was great very friendly.

Cons: They need to cut the trees around the sign on the street. It was a little hard to see.

Pros: Location

Cons: Bed and tub had hair could not turn fan off for temperature froze all night ask for wake up did not receive

Pros: Modern look of the room. Water in the room.

Cons: The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.

Pros: the guy who changed my room from a king to a queen. which he informed me that he wasn't supposed to do that.

Cons: The overall service was horrible. I had to call down twice for pillows and blankets. and again had to call twice for extra towels.

Pros: On site restaurant and bar. Decor was very elegant.

Pros: It was a reasonable charge for the room

Cons: The tub in the room was not good. It looked like the tub needed refinished. It was stained so bad that we did not want to take a shower in it. We also made reservations for the bus to make sure we got to the airport in time. It appears that it did not make a difference to make a reservation as other people was there and they took the other passengers. I was told that it is first come first serve. If that is the case, why make a reservation? That should have been explained to us when we made the reservations. We had to wait for the bus to come back in order to take us to the airport.

Pros: Service was great, rooms were nice, location was convenient.

Cons: Walls are thin, but it is what it is.

Pros: That's it.

Cons: Too warm. I tried to turn down the heat, but that didn't work. I had to turn on the A/C.

Pros: Hotel was fine, only issue was they are advertising a hot breakfast but it was a bag with a small muffin and breakfast bar and tiny OJ. I get there we in covid times but they should not be stating hot breakfast when they are not

Pros: Everything, especially how clean it was.

Cons: To have been able to have the breakfast bar open

Pros: Clean, pleasant and the staff is always very courteous

Cons: N/a

Pros: Close proximity to the airport

Cons: No

Pros: The outside of the hotel was better than the inside

Cons: Yes the paint in the restroom was peeling and the walls had water damage

Pros: Location near airport. Morning staff was very accommodating.

Cons: The evening staff was very unfriendly and unhelpful. Because of Covid there were no housekeeping services, so we cleaned our own rooms. You had to ask for towels and they seemed put out when you requested them. Ice machine on our floor was not working.

Pros: Central location, clean

Cons: TV didn't work, towels were the size for a 3 year old & thin enough to see thru

Pros: I use this chain for convenience and cleanliness

Cons: Due to covidbthe breakfast and housecleaning

Pros: The location and price

Cons: N/A

Pros: Everything

Cons: No

Pros: Good value at reasonable price. Clean no frills in quiet area with a Chili's right next door and Cracker Barrel down the road.

Cons: No

Pros: Location was great close to airport

Cons: Cheaply built hotel walls are paper thin u hear everything. Pillows were horrible.

Pros: Staff helpful.

Pros: The staff was very friendly. It's in a great location. The shuttle got us to the airport in plenty of time.

Pros: Most of the staff was very helpful.

Cons: I know COVID is making everything more restrained. I did not have a printed channel guide for TV in the room. Also, no notification of cleaning practices in room.

Pros: The bed was comfortable and late check out was nice too.

Cons: No

Cons: Breakfast could have been better. It included a granola bar and orange juice

Pros: The staff was excellent. The shuttle driver was friendly and so accommodating. Check in was easy and front desk staff (female on duty) was kind and helpful.

Cons: Faint odor of cigarette smell everywhere.

Pros: I alwsys try to stay at Country in and Suites always clean no plumbing issues and good commfy beds

Cons: No

Pros: The proximity to the airport

Cons: The room seemed dated... the shower head kept turning to face the shower curtain, so you had to hold it in place over your head. On the 1st day we checked in the floor we were staying in( 3rd floor smelt like cannabis smoke)

Pros: Location

Cons: Some staff assistance

Pros: Location

Cons: Peeling bathtub ( took pictures)

Pros: The cleanliness,the over all space of the room and the fact that they have in house guest laundry room .

Cons: that the breakfast isn't being served right now .

Pros: Staff was extremely helpful and friendly,

Cons: Accessible rooms are not really accessible. Beds are impossibly high for someone with diminished mobility and in a wheelchair. Doors are heavy and although there are rails in the shower, there were none by the toilet.

Pros: Nothing

Cons: Ants Dirty Sheets Hallways Dirty Smell Like Smoke An Pee

Pros: The front desk staff was nice. They gave us a huge suite with two bathrooms.

Cons: The bathroom had not been cleaned very well. It was a real turnoff and colored my perspective on this hotel.

Pros: This hotel is very close to the airport & even had the shuttle pick my family and I @ 1200am. The customer service was impeccable & the room was what was advertised. Overall excellent

Pros: location is great, very close to airport. Breakfast is good. Room is clean and view is good, also walking distance to restaurant Chili, very nice.

Cons: 1. sound proof is marginal- hear very clearly next door's activities. 2. seems to have air leak from outside through AC unit.

Cons: THe hotel room smelled like chemicals and was very run down based on other hotels of similar stars. Was very disappointed.

Pros: It was fine for one night, nothing amazing.

Pros: Location

Cons: Room carpet and sofa were stained and filthy.

Pros: N/A

Cons: Bedding not clean/night staff not very helpful.

Pros: Staff was no friendly, breakfast was sickening, room was a mess, location was unsafe

Pros: This hotel was easy to get to and not far from the nearby highways. The room was clean enough and comfortable enough.

Cons: Though this hotel claims to have free parking, in order to leave your car parked there for any period of time (even just two extra days) you have to book a parking package in advance... which I didn't even know about until I arrived at the

Pros: The staff was excellent--the most effective and pleasant that I've experienced in a long time. From the shuttle drivers to the front desk, they were anexcellent team.

Pros: The shuttle service was excellent. The lady that picked us up arrived about 5 minutes after we called at 1:30am and was very friendly and helpful.

Pros: The tv in the room was nice and I had no problems connecting to Wifi.

Cons: The bathroom was not clean at all. There were some sort of stains on the tub and the floor. The toilet seat had a burn mark on the top. Also the room smelled musty when I first walked in. This is an older hotel and needs some major upgrades. I could barely get the door open when I got to the room. It was practically stuck. Had to force it open.

Pros: Always stay here when flying out of BWI. Very relaxing. I leave my car here til I come back and there has never been an issue.

Cons: Never have any issues.

Pros: No breakfast in that lovation

Cons: Breakfast

Pros: The peace and quiet

Cons: Receipt indicated there were 3 people during my stay. It was just my boyfriend and I.

Pros: Shuttle driver and it was clean.

Cons: Front desk people, the other people staying at the hotel, the grab and go breakfast wasn't edible.

Pros: I loved the room setting...cute furniture..... Bus driver went above and beyond to get us to the airport...I don't remember his name...he picked us up when we had 15 to get to the airport... Also liked the fact that they gave face mask....

Cons: N/A

Pros: Close to airport

Cons: They asked for me to pay cash because booking.com has been allowing some customers book with fraudulent credit cards. I didn't have cash on hand and tried to cancel my reservation and received an email that I would be charged a fee. Needless to say, I'm extremely unhappy with booking.com and will now go on a mission to bad mouth booking.com to anyone possible for an extended period of time, internet, word of mouth, you name it. I don't like being taken advantage of and that is exactly what your company is doing. To say I'm unhappy with your company is an understatement but trust me, I'm a not the customer that you want to be unhappy.

Pros: When I travel, I always read reviews. This hotel had great reviews. I have nothing bad to say about this hotel.. super duper clean!! Cleanliness is top priority!!

Cons: No

Pros: Simple and comfortable style of the room with very comfortable beds.

Cons: なにもない

Pros: Clean, to the point. All employees I interacted with were professional and friendly.

Pros: Security could have been better, but I enjoyed myself. Also, airport's fault...sent me to wrong Marriott. But, I got there 3 hrs after my plane landed. BWI Marriott was on my confirmation (nothing said Courtyard). Bed was comfortable! Check out time is nice:)

Pros: The staff was wonderful I needed a hot shot for my car and they went out there way to make sure I was good!

Cons: One of the front desk staff was rude.

Pros: The separate space of the bedroom

Cons: The bed was uncomfortable, was tossing and turning for two hours. Checked out at 7am because of not getting any rest.

Pros: The feeling like your in a Apartment.

Cons: Not enough towels and wash cloths.

Pros: Location

Cons: Cleaning up room. Making of beds

Pros: the location, kitchen

Cons: the bathroom was nasty and there was very little water flowing in the sink.

Pros: Staff very polite

Cons: No

Pros: Manager and her driver went beyond the call of duty to get me to and from the airport. Great staff!

Pros: Room layout of 2 bedroom suite.

Cons: Hotel feont desk staff were not friendly at chwck in nor check out.

Cons: There was nothing I didn’t like

Pros: Pool and the rooms

Cons: I didn't like the looks I received from the lady at the desk. She did not have good customers service. The gentleman was good.

Pros: Breakfast was pretty good

Cons: Condition of room. Deadbolt did not work. Very expensive.

Pros: Very clean and comfortable room. Every staff member we met was friendly and helpful.

Cons: Hot tub didn't work.

Pros: Staff were helpful and respectful Drivers of shuttle to and from airport were great.

Cons: Np it met my expectations.

Pros: Wonderful service, convenience to restaurants, staff very polite and friendly

Pros: The kitchen

Cons: I'm 5'3 and the sink was too low for me. There needs to be a ceiling fan out in the front room/kitchen.

Pros: The staff was friendly the shuttle driver was very helpful and not just driving the shuttle.

Cons: The manager had a bad attitude upon check in. Covid guidelines are misrepresented on website. Some people were offered vouchers , while others received nothing. The website stated free breakfast daily. No substitutions were offered but listed.

Pros: I was in town on business and chose them due to price and proximity to highway since i had to go into downtown Baltimore. It¿s an easy 15 mini Ute drive. The staff is great! It was pretty quiet. Good internet speed and my room was clean.

Cons: I loved my stay until the last day. Unfortunately there was a roach coming under my door. Being I didn¿t see anything the entire time I was there it could have came off a guest or from there things. I don¿t know if I would say the hotel has them.

Pros: Was clean and quite.... A lot like the one i worked for here in Cleveland ohio.... Staff was friendly and polite....

Cons: French Vanilla creamer....lol

Cons: Not enough towels

Pros: My room keys kept deactivating....staff was not very nice.... won't stay there again.. .bad experience

Cons: Staff was very unfriendly I was a bother

Pros: Very friendly staff. Clean updated rooms.

Pros: I loved the cleanliness

Pros: The location was perfect and the price was reasonable

Cons: The first room we were given was not properly cleaned so we had to move things after a three hour drive there.

Pros: The customer service was excellent this was my first time staying here and will be going back

Cons: None

Pros: The white lady works nights made my stay terrific

Cons: The computer turns off too quick

Pros: Provided shuttle service to nearby restaurants.

Cons: advertised breakfast for everyone but only privided bag breakfast to corporate clients and not regular individuals.

Pros: It's close location to the airport

Cons: The AC was very loud.

Pros: Very friendly staff

Cons: Bed was a bit uncomfortable.

Pros: The TV dinners in the lobby. The bed was nice and comfortable.

Cons: I asked for a disabled room. The only thing disabled was a bar on the wall of the shower. The toilet was too low. The shower was not roll in. There was no free breakfast. The pool was closed The room was not sound proof

Pros: Location, location, location

Cons: I found nothing wrong

Pros: They returned my son's toy

Cons: the staff The cleaning Fan,light doesnt work False advertising of amenities

Cons: You could hear your neighbors in the next room, bed very uncomfortable

Pros: Over the top complete renovation in 2019.

Cons: Everything was great!

Cons: The first light I came to, didn’t work. The entertainment center had to be pulled out, so the tv could be plugged in. And, the shower was broken.

Pros: The location and the room

Cons: My last night I couldn’t shower the shower handle fell off

Pros: The front desk attendants are always so welcoming and kind I enjoy seeing their faces when I arrive

Cons: Everything was tip top that why I continue to stay weekly

Pros: Great location. Easy access to interstate

Pros: Cleaning staff was friendly and willing to make our stay as pleasant as possible.

Cons: Front desk staff needs training or be replaced. They need to make guests feel welcome by greeting them when guests walk in or out of the hotel. Staff did a poor job providing info. on the amenities offered by the hotel (wifi access, breakfast, gym, etc).

Pros: Shuttle service

Pros: Convenience and a friendly staff

Cons: i had a problem with ants,someone left a dirt washcloth behind the entertainment center.

Pros: Parking

Cons: No amenities

Pros: Location

Cons: microwave had a plastic plate in it with food remains. The level of clean subpar.

Pros: Room

Cons: One of the staff members the night time auditor. He displayed very poor customer service skills. He was very non chalant and a little arrogant.

Pros: Area was nice

Cons: Room was clean. But smelled horrible like pee.Air was either too cold or hot.

Pros: Clean and comfortable. Very nice breakfast.

Cons: Undergoing remodel. It was awkward entering from parking due to closure of the normal entrance.

Pros: How friendly everyone was that I encountered on the staff

Cons: Nothing

Pros: The hotel itself was nice, there were renovations going on and I got a renovated room.

Cons: I was going to give this an excellent review but I made a mistake and booked for 3 days rather than 3 nights which I take full responsibility for. Instead of calling me, the staff took all of my clothes and things and stuffed them into my bags, mixing my clean and dirty clothes, shoes, laptop, anything you would normally have. Then taking the bags which were left open and putting them in a housekeeping closet, keep in mind, my laptop and kindle were in there. Then they called me at 330 pm making me aware that they noticed I vacated the room but didn't vacate my things. I called them back within 10 minutes and explained to them what happened. At first she thought she had mixed up the days and then she said that no, actually I had made the mistake. I asked them because they had my credit card on file if they charge another night. The person shut me down immediately and said I had to go back through the 3rd party to book another night. (kayak, priceline) I got off the phone and booked another room there immediately; which I wish I hadn't done but I was panicked because I was there for work. I got back to the hotel and got my bags which my stuff had been shoved in them without being closed. I asked if I could speak to a manager. I was really upset they went through my things and I did not understand why they didn't call me first to see what might have happened. The manager was not there so I called the corporate office. The could not have been any nicer, they said the would have the hotel manager call me within 24 hours. The manager called me back. I said that I took full responsibility for making the error but I was really upset with them that they did not contact me first before going through all my things, they had my credit card on file, I would have charged another night with no problem. He said that this was 50% my fault and so I should take part of the responsibility. Mind you, I said that this was partly my fault but I thought what he said was a totally inappropriate thing to say. He then said he did not have my contact information and they could not call me. I reminded him, they had all of my information from priceline which included my phone number. I also told him that his employee called me after they had done it so they must have had it on file. He acted surprised and said he would look into it. He then said that they were completely booked and this was the reason. I let him know that as soon as I got off the phone that I booked a room there immediately so it was not a no vacancy issue. Basically, I was really upset with the way I was treated and really upset that someone had gone through all of my things including electronics. The manager then called me back and said he talked to the employee and that upon further investigation he would comp my room. I'm not someone who complains a lot but I really want this place to understand that it is not okay to go through people's things and it should have been approached much differently.

Cons: The smell from some sort of air freshener was very overwhelming. Had to turn on the air and open the window. Asked the person at the front desk if every room had this strong fragrance and was told he had no way to know. Not very helpful. Would not stay at this location again.

Pros: Breakfast was good. Staff was very friendly.

Cons: Room smelled stale and a bit musky

Pros: Fast check in, free breakfast

Cons: Booked for 4 adults, but given 1 king bed. I called ahead to inform them that we are checking in late due to very heavy traffic in the hi-way. When we got there it was already 3am but they already have our key ready which about the only positive.A big surprise when we got to the room as there was only 1 king size bed. Another problem was the parking, they didn't have enough for all guests. We will not stay at this hotel again.

Pros: Near bwi. Nice towels and linens. Bed was comfy.

Cons: No eggs, bacon, sausage, potatoes, gravy, biscuits in the breakfast you come to expect at la quintals. The hotel is in need of an update. Material condition is poor.

Pros: It served its purpose as a place to sleep before an early flight and was perfectly fine for that.

Cons: The bed was a tad hard.

Pros: The free USA Today newspaper A very tasteful and complete breakfast. The Internet Wi-Fi connectivity. The friendly and courteous ladies at the front desk. The hard working ladies that cleaned my room.

Cons: The noisy people in the room next door.

Pros: Price and location

Cons: The in room coffee had 3 packets but only one creamer/sugar packet.

Cons: The staff didn't bring fresh linen and towels upon request. We had to contact them several times. There were roaches in our room.

Pros: Went out to have breakfast

Cons: Housekeeper entered room unexpected by mistake

Pros: Can’t think of any

Cons: Can’t think of any

Pros: Nothing

Cons: We checked in earlier . And I was charged an early fee when I was told it wouldn't be one. Then got to the room and the was not cleaned by housekeeping. The bed has crumbs the bedspread and possible bedbugs. Then the tv remote was gone and the cord to t hff e phone was missing. Furthermore, there was no washcloths, towels, nor trash bags for the container. And the staff could have cared less.

Pros: Nothing. Roaches under the fridge!

Cons: Roaches under the fridge!

Pros: Very clean and close to airport.

Cons: Some really shady people walking around at night. Smelled lots of smoking pot., near our room, which was non smoking.

Pros: Location

Cons: Room smelled like smoke.

Pros: Staff was nice.

Cons: Very bad air quality. Mattress uncomfortable. Loud noises outside.

Pros: The bed need to be replaced in room #114! The hotel was very quiet and relaxing. It was good for the the price we paid! A quick get away!

Pros: The staff was professional and kind.

Cons: A little noisy but not too bad.

Pros: Took 15 mins to checkin due to the clerk standing outside smoking. Room was half clean

Cons: A mess

Pros: Price

Cons: quality Baltimore attitude employees, room was meh, masks required even with FULL plexiglass dividers and oitside normal lobby! Stupid.

Pros: Nothing!

Cons: There were roaches crawling in the restroom. Random people walking around all hours of the night. Room smelled very bad!

Pros: The beds

Cons: I have no complaints

Pros: Microwave and fridge. Not impressed never clean!

Cons: Cleanliness was very low holey blankets says we have holy blanket because we have a smoking room. Needs to crack down!!

Pros: The bed and roll in shower was wonderful

Cons: The paint was peeling on the light fixtures

Pros: it was clean comfortable didnt smell stale

Cons: no

Pros: Tv

Cons: No microwave no fridge in room and ac so loud i could not sleep. Very disappointed. No ice bucket was in room for ice . I would like a free night stay at another hotel or a refund.

Pros: Location great staff.

Pros: location, rate

Cons: beds smelled like urine

Pros: Awesome Staff and Hospitality..

Cons: Nope

Pros: The level of cleanliness It was above most standards

Pros: Not a thing

Cons: It's set up for animals or inmates. Not even a bathtub in the bathroom

Pros: It was good quite for the most of the night like it because it was by the airport

Cons: Didn't have microwave or fridge towel had stain on it

Pros: I like the location and cost !

Cons: I dont like walking into the room ..and seeing peeling of the trim from the bedroom to the bath /shower peeling off., a ugly and unclean site!..Holes forming on the shower ceiling!!

Pros: Room was VERY spacious, furniture and lighting arrangement was great for movement and productivity, and the bed was very comfortable. Wireless was stable and connected well, decent speed for free access!

Cons: Only knocked one point off because the AC unit needed to be reset a few times, but it wasn't bad enough that it hampered my comfort- just a minor annoyance.

Pros: Staff

Cons: No

Pros: I didn't like nothing about this hotel

Cons: Everything

Pros: GSR was very friendly.

Cons: I have been a GSR agent for ten yrs, and this experience wasn’t the best one. I ended up staying for only a few hours, and having to pay for another room elsewhere. The unsavory traffic, and decor needs a drastic change.

Pros: That I could come right out to my car with no steps or elevators.

Cons: The room could have been cleaner.

Pros: Clean. Convenient to BWI

Cons: Some noise from adjoining room.

Pros: Good value. Nuce room size

Cons: Poor internet.

Pros: Location

Pros: Cleanliness and location were very good

Cons: There were loud ignorant people hanging out on balcony or corridor area using vulgar language and cursing at one another.Would have preferred extended stay my experience with them has been much more nicer quite and pleasant.

Pros: It was just okay

Cons: No it was just okay

Pros: Room was comfortable. Neither of us wanted to get out of bed.

Cons: Limited coffee in room and no microwave.

Pros: the hotel a commercial salesman construction worker overnite , at best very spartan however it was very clean. lots of after hour activity on balcony outside room.

Pros: Location

Cons: Not having to call for the shuttle

Pros: Nothing. It was the dirtiest place I have to pay to walk in. Stink, dusty and dirty. This place needs to be closed and remodeled and hire a new cleaning staff.

Cons: Everything about this place was wrong. I didn't even sleep there. I wasted my money. I didn't even wanna take my shoes off. Dirtiest place I've ever seen in my life. Bad bad bad. I was praying I didn't break out just by walking in. Shut this place

Pros: The shuttle convenience to Camden Yards and BWI

Cons: No small refrigerator.

Pros: nothing

Cons: the water in the shower was cold my ENTIRE stay, there were stains in the sheets, there were goldfish snack crackers on the floor from whomever previously stayed there, toilet had problems flushing, there were strands of hair on wash cloths and towels.

Pros: The bed to rest.

Cons: There was no hot water to take a shower on Saturday morning.

Pros: Price and location

Cons: Electric heat was hard to control. Very warm in the room. Loud people in room next door at 3AM

Pros: Close to the airport

Cons: Seemed like there were a lot of people there that were using it as a party place

Pros: Free shuttle to the airport. Friendly staff.

Cons: Bathroom was below average in cleanliness.

Pros: The bed was good

Cons: It just was up to my standereds

Pros: The location.

Cons: The wait for checking in. The banter from manager and a tenant. The fact that it seems like people just clean around the bed and around the toilet.

Pros: nothing

Cons: the shower head was leaking, toilet would not flush, heat was stuck on one temperature, water would not drain from sink, housekeeping never came

Cons: GreAt price

Pros: I will never stay at this hotel ever again, and I will tel everyone in my network the same. So I stayed 5 nights with these guys, and booked my room every morning and paid. However, the last day I tried to book, there was a problem with the website

Cons: Wouldnt let me book, so they walked me to my room and harassed me by saying they would call the police. And this was Christmas Eve! I was showing the front desk lady the problem, but she still screamed at me like I was a piece of garbage. This is horri

Pros: At least it's close to the airport.

Cons: Filthy. Run down and not clean.

Pros: My wife and I had the worst experience. We never experienced bed bugs before, and we never want to have that kind of experience again.

Pros: A staff member did finally appear after waiting about 10 minutes at the front desk. The staff member was helpful answering my questions. Internet worked well.

Cons: Waiting 10 minutes at the front desk. Mold around the bar mounted in the shower and rust and chipped paint on the floor. The long piece of hair that was stuck on the back door of the shower. The ugly appearance of the ceiling above the air conditioner.

Pros: Location

Cons: Horrible bed, room smelled, toilet wouldn’t flush. People were walking around all hours of the night

Pros: The location with free airport shuttle was the only redeeming quality of this hotel. I understand it's only a 2 star hotel, but basic cleanliness of the rooms shouldn't be something you have to pay extra for, regardless of stars.

Cons: There were stains on the bedding. There holes in the comforter that looked like a cigarette burn, even though I requested a non smoking room. I needed to turn on the in wall A/C unit, and there was a moldy, stale smell coming from the unit.

Pros: It was convenient and price was good.

Cons: Night staff was grumpy. Room was a little smelly

Pros: All essential, very clean. The employed charmers.

Cons: Everything was okay so far

Pros: Clean room Quick staff

Pros: I liked that my check in went very smoothly and the room was pretty decent.

Cons: We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.

Cons: The elevator was out of service and my room was on the third floor which was really inconvenient. Also, the room was extremely dirty: the sheets has numerous noticeable stains and there were ants throughout the room.

Pros: The room was clean and nice overall. Loved how they accepted our pets.

Cons: Sheets had a few stains and needed to be changed. TV service was out for the first few hours we were there. No breakfast

Cons: I was disappointed that there was no microwave or fridge in my room. I ended up moving and paying another ~$12 to get them. Otherwise fine.

Pros: New room with desk for work.

Cons: No frills.

Pros: Scott at front desk was very professional and helpful. I was looking for a place near the airport for one night and with shuttle service to and from airport and not too expensive. The shuttle service also drove me to dinner and picked me up after.

Cons: Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.

Pros: The front desk clerk was exceptional. The first room I had had a small odor and what appeared to be mold. I went to the front desk and they moved me to a new room and he gave me a snack to boot

Pros: Good staff

Cons: No breakfast

Cons: very disappointed with the transportation to and from the airport, as we chose to stay here because of an early morning flight from BWI

Pros: Location

Cons: What I really didn't like was Kayak listing a two-bedroom room as a "triple." As a result, the three of us had to book a second room, unexpectedly. When I complained to Kayak after the fact, I was told that "triple" means "two beds." That makes sense only if "double" means "one bed" and "single" means "sleep on the floor." Also, there were cockroaches--real ones, not the ones who work at Kayak. But whatever.

Pros: I liked the layout of the room very much. I had room to put my stuff and to work at a desk. I liked the big screen and proximity of it to the bed. The shuttle driver to the airport was friendly and professional.

Cons: The clock in the room was unplugged and didn't find the place to plug it in.

Pros: There was nothing to really like

Cons: It’s not worth the money I spent for this stay. The room was not as pictured. It just wasn’t it. It’s cool for a quick stay but not for more than one night.

Pros: Dope room design!!

Pros: The front desk staff was great made check in very easy

Pros: What I like best about the hotel was the hotel manager was very nice and the room was really clean and very comfortable

Cons: Everything was perfect

Pros: Secluded area

Cons: No issues

Pros: I liked the shower and soap dispensers

Cons: housecleaning never came. I visited the fitness center and only 2 of the exercise machines worked.

Pros: The area or location is the best

Cons: I like it but my expectation was too high anyway it’s okey

Pros: Quiet location

Cons: No issues

Pros: Nice employees

Cons: No problems

Pros: The location was great. The bed was soft.

Cons: When we got to our room the bed wasn’t made room wasn’t stocked tv was messed up a lot of stuff was broken. Hotel staff are never at the desk you constantly have to wait for them. No microwave in the room. Had to switch room but still had br

Pros: Clean and modern

Cons: No issues

Pros: The location is great Near a lot of food options and close to the highway

Cons: No Microwaves The sheets and towels were dingy and the room looked old and worn Fixtures were dusty and the walls were kind of dingy

Pros: I like when I come here it is very quiet once you are in your room the staff does not bother you and everything you need is well stocked in room.

Cons: Not real crazy about bathroom sliding door

Pros: Hotel is bargain for proximity to airport, workout room, breakfast kiosk, and having all required room amenities: iron/ironing board, data port chargers, desk/work station, WiFi, workout room; GREAT shower!

Pros: Comfortable bed. Very good WIFI service. Great hotel!!

Pros: The modern decor

Cons: My room was not that clean. Dust every where and the towels were dirty as well. There was a plumbing issue that was not resolved when the request was put in initially.

Pros: Convenient to the airport.

Cons: Yes. My entire room smelled like weed

Pros: The shower

Cons: On the website it stated that it had a pool and hot tub which was the makin reason i booked the hotel. The attendant that checked me in waited until he charged my bank card to tell me that they had no pool but it’s not in service. Not proper busine

Pros: The convenience of the location. The comfort of the room.

Cons: The staff neglected to clean our room in preparation for our second night stay. The night staff was not accommodating.

Cons: Rude staff!

Pros: Nice! Decorated well. Modern.

Cons: The beds are absolutely HORRIBLE!

Pros: Location1

Cons: Old and mattress was awful. Place needs a remod

Cons: Stupid "retro" alarm clock.

Pros: location

Cons: staff consistently cell phones, bad TV remotes, AV systems not functioning

Pros: Very cheap hard mattress. Only 2 towels, small television

Cons: See above

Cons: The room wasn't clean. The heater in the room didnt work. Wouldn't stay there again.

Pros: Pool seemed nice location and price was nice

Cons: The room was not cleaned upon our return! Staff was not very pleasant!!

Pros: I actually liked the lay-out of the room. It was different. Others had tried to persuade me to not stay there....said in their experience the room was about the size of a closet, but it was roomy enough for me.

Cons: Hotel name too low. The refrig wasn't cold (was replaced).The phone appeared to be somewhat broken. I could use it to talk via speaker,but couldn't hang up via the handset.The shower door remains slightly ajar,soaked floor, glass hitting glass is scary

Pros: The look of it the price was okay

Cons: Cleanliness. Elevator had stuff on the floor and the room had a few long hairs in the bathroom

Pros: The location of the hotel was perfect.

Cons: When asking for extra towels and toilet paper, the front desk acted like they were being bothered. Also the beds were really hard. Prices of the room was similar to Hilton, but hotel feels like a dorm.

Pros: Nothing really ..

Cons: This hotel was clearly a poorly renovated hotel..it looked like unqualified people tried to "update" but did a terrible job..

Pros: I think this was the best hotel I've ever had based on my budget. It was a beautiful large space with lots of natural light, a partitioned bathroom on the backside of bedroom. The best part was the extraordinary view. If you look directly out the window from the bed all you see are trees. I'm at a Westin now. Surprisingly there aren't any outlets in the bathroom, and I couldn't get online for a day; I wish I could be back at the Aloft.

Cons: The shower didn't close, but at least it didn't leak water all over the floor.

Pros: Excellent location.

Cons: This is usually a very good hotel chain. This hotel is not being maintained well. The grout in the bathroom was moldy and disgusting. The overall condition of the room was poor for this chain and this level of hotel.

Pros: Great staff. Wish there were tubs. Bartender had to say too many times, "we're out of that." He tried to joke about it and asked everyone, "Can I get anyone something we have?"

Cons: no bathtub

Pros: It was not great.

Cons: Staff had surly demeanor on room phone and also in person. All-night party kept us awake the whole night long - 4 visits from police! May deserve reputation as party place. Beds way too hard and low. Never got room temp comfortable.

Cons: The rude reservation staff member that hung up the phone on me and the hair in the refrigerator and the cleanliness of the hotel and the loud people that were in the hall throughout the night.

Pros: The staff was friendly and accommodating

Cons: Our room wasn't ready when we arrived to check in at 8:30 p.m. We had to wait close to an hour for the room to be cleaned. Totally disorganized; poor management.

Pros: Beds were comfortable

Cons: Staff was not friendly In the path of airplanes landing and taking off so it was loud Parking lot dirty

Pros: The Aloft BWI is filthy. My room had a 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.

Cons: 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.

Pros: The staff was very friendly

Cons: The fact that you had to go to the front desk for ice. No free breakfast.

Pros: The pool

Cons: Need Microwave in rooms

Pros: Quiet location.

Cons: Public areas were a disaster. Not clean. Not enough parking.

Pros: Staff was great - from shuttle drivers to maintenance folks. Bed was comfortable. Very convenient to BWI.

Cons: Room was not what I was expecting. Needed to be repainted - big grey blotches on wall. Common areas a bit tired seeming - not as clean as could be.

Pros: Location

Cons: Bathroom and toilet was filthy Beds were hard

Pros: The location

Cons: NO REMOTE IN THE ROOM. NO CABLE! How can I have a hotel room with no cable. Their cable & WIFI wasn't working!

Pros: nothing it is not worth it

Cons: at door there was dog and food. nasty also hotel was nasty room same. staff very rude. terrible experience

Cons: The room was very dirty. The walls were painted different colors to cover up patch work... The hallways smelled like marijuana . I told the lady at the front desk and she said she would come spray the hallway... we will never return.

Pros: Nothing. This hotel is a disaster, mainly because of the people who work there.

Cons: Everything. It was a wide awake nightmare. It was so bad I left to go to another hotel..........rude staff with no sense of hospitality or how to act in an emergency situation. The staff acts like 'serving' or 'service' is beneath them..

Pros: Location is very convenient. Easy access to Rt 295 and the airport.

Cons: They might just fixed paints in the room and there were stains of paints everywhere: on the carpet, desk, shelf, etc. The elevator door does not open/close properly and I almost got locked in once. The AC was set to cool when I entered the room and it was almost Christmas!

Pros: They accommodated a painting class

Cons: The staff was very unconcerned when my phone became missing... No one tried to help and was told couldn't look at cameras that are installed... Nit one pers said let's try to look for it but rather oh well it's stolen. I believe it was some one on staff

Pros: Room were clean

Cons: Staff was very rude and unwelcoming / thermostat in room did not work - had to switch the unit off and on by hand

Cons: The pool was dirty and had urine had been sitting for a long time. There were rock pebbles covering the middle of the pool.

Pros: Location.

Cons: The hotel was not very clean. The room did not have heat on (nor could you turn it on with the thermostat or the heater itself). The shower door didn't close. The staff was not helpful or friendly. Worst experience I've ever had at a hotel.

Pros: not really hard to find

Cons: terrible customer services. I got hotel no receptionist somebody showed up but nothing says she is receptionist. she was very rude

Pros: Proximity to BWI airport

Cons: Neglected brand hotel poorly managed. Unclean and worn out room... TERRIBLE Wifi

Pros: Clean Great location near BWI Lots of friendly "try" by staff Good amenities (pool, bar, breakfast and snack available)

Cons: New hotel where processes at the hotel are not aligned completely with options on web site (like "breakfast included"). Over-reserved for parking spaces allotted.

Pros: The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality

Cons: My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.

Cons: Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.

Pros: Check in was easy, no hassle. The room was nice, what you would expect for the price.

Cons: The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor

Pros: Friendly staff, clean rooms, comfortable beds, convenient to airport

Cons: No continental breakfast

Pros: The bar

Cons: Room was dirty staff unprofessional

Pros: I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order

Cons: But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.

Cons: There were no towels in my room. I called 4 times to ask for towels and got no answer.

Pros: close to the airport very comfortable bed free coffee non smoking-supposedly

Cons: some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords

Pros: Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff.

Cons: Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.

Pros: Nothing

Cons: This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.