Excellent
9.0
Pros:
I liked the layout of the room very much. I had room to put my stuff and to work at a desk. I liked the big screen and proximity of it to the bed. The shuttle driver to the airport was friendly and professional.
Cons:
The clock in the room was unplugged and didn't find the place to plug it in.
Okay
5.0
Pros:
There was nothing to really like
Cons:
It’s not worth the money I spent for this stay. The room was not as pictured. It just wasn’t it. It’s cool for a quick stay but not for more than one night.
Excellent
10.0
Pros:
Dope room design!!
Excellent
10.0
Pros:
The front desk staff was great made check in very easy
Excellent
10.0
Pros:
What I like best about the hotel was the hotel manager was very nice and the room was really clean and very comfortable
Cons:
Everything was perfect
Excellent
10.0
Pros:
Secluded area
Cons:
No issues
Good
7.0
Pros:
I liked the shower and soap dispensers
Cons:
housecleaning never came. I visited the fitness center and only 2 of the exercise machines worked.
Good
6.0
Pros:
The area or location is the best
Cons:
I like it but my expectation was too high anyway it’s okey
Excellent
10.0
Pros:
Quiet location
Cons:
No issues
Excellent
10.0
Pros:
Nice employees
Cons:
No problems
Mediocre
3.0
Pros:
The location was great. The bed was soft.
Cons:
When we got to our room the bed wasn’t made room wasn’t stocked tv was messed up a lot of stuff was broken. Hotel staff are never at the desk you constantly have to wait for them. No microwave in the room. Had to switch room but still had br
Excellent
10.0
Pros:
Clean and modern
Cons:
No issues
Excellent
8.0
Pros:
The location is great Near a lot of food options and close to the highway
Cons:
No Microwaves The sheets and towels were dingy and the room looked old and worn Fixtures were dusty and the walls were kind of dingy
Excellent
10.0
Pros:
I like when I come here it is very quiet once you are in your room the staff does not bother you and everything you need is well stocked in room.
Cons:
Not real crazy about bathroom sliding door
Excellent
8.0
Pros:
Hotel is bargain for proximity to airport, workout room, breakfast kiosk, and having all required room amenities: iron/ironing board, data port chargers, desk/work station, WiFi, workout room; GREAT shower!
Excellent
9.0
Pros:
Comfortable bed. Very good WIFI service. Great hotel!!
Okay
4.0
Pros:
The modern decor
Cons:
My room was not that clean. Dust every where and the towels were dirty as well. There was a plumbing issue that was not resolved when the request was put in initially.
Poor
1.0
Pros:
Convenient to the airport.
Cons:
Yes. My entire room smelled like weed
Good
7.0
Pros:
The shower
Cons:
On the website it stated that it had a pool and hot tub which was the makin reason i booked the hotel. The attendant that checked me in waited until he charged my bank card to tell me that they had no pool but it’s not in service. Not proper busine
Mediocre
3.0
Pros:
The convenience of the location. The comfort of the room.
Cons:
The staff neglected to clean our room in preparation for our second night stay. The night staff was not accommodating.
Okay
5.0
Cons:
Rude staff!
Okay
5.0
Pros:
Nice! Decorated well. Modern.
Cons:
The beds are absolutely HORRIBLE!
Okay
5.0
Pros:
Location1
Cons:
Old and mattress was awful. Place needs a remod
Okay
5.0
Cons:
Stupid "retro" alarm clock.
Good
7.0
Pros:
location
Cons:
staff consistently cell phones, bad TV remotes, AV systems not functioning
Okay
5.0
Pros:
Very cheap hard mattress. Only 2 towels, small television
Cons:
See above
Mediocre
2.0
Cons:
The room wasn't clean. The heater in the room didnt work. Wouldn't stay there again.
Mediocre
2.0
Pros:
Pool seemed nice location and price was nice
Cons:
The room was not cleaned upon our return! Staff was not very pleasant!!
Good
7.0
Pros:
I actually liked the lay-out of the room. It was different. Others had tried to persuade me to not stay there....said in their experience the room was about the size of a closet, but it was roomy enough for me.
Cons:
Hotel name too low. The refrig wasn't cold (was replaced).The phone appeared to be somewhat broken. I could use it to talk via speaker,but couldn't hang up via the handset.The shower door remains slightly ajar,soaked floor, glass hitting glass is scary
Good
6.0
Pros:
The look of it the price was okay
Cons:
Cleanliness. Elevator had stuff on the floor and the room had a few long hairs in the bathroom
Okay
5.0
Pros:
The location of the hotel was perfect.
Cons:
When asking for extra towels and toilet paper, the front desk acted like they were being bothered. Also the beds were really hard. Prices of the room was similar to Hilton, but hotel feels like a dorm.
Good
6.0
Pros:
Nothing really ..
Cons:
This hotel was clearly a poorly renovated hotel..it looked like unqualified people tried to "update" but did a terrible job..
Excellent
10.0
Pros:
I think this was the best hotel I've ever had based on my budget. It was a beautiful large space with lots of natural light, a partitioned bathroom on the backside of bedroom. The best part was the extraordinary view. If you look directly out the window from the bed all you see are trees. I'm at a Westin now. Surprisingly there aren't any outlets in the bathroom, and I couldn't get online for a day; I wish I could be back at the Aloft.
Cons:
The shower didn't close, but at least it didn't leak water all over the floor.
Good
7.0
Pros:
Excellent location.
Cons:
This is usually a very good hotel chain. This hotel is not being maintained well. The grout in the bathroom was moldy and disgusting. The overall condition of the room was poor for this chain and this level of hotel.
Okay
5.0
Pros:
Great staff. Wish there were tubs. Bartender had to say too many times, "we're out of that." He tried to joke about it and asked everyone, "Can I get anyone something we have?"
Cons:
no bathtub
Mediocre
3.0
Pros:
It was not great.
Cons:
Staff had surly demeanor on room phone and also in person. All-night party kept us awake the whole night long - 4 visits from police! May deserve reputation as party place. Beds way too hard and low. Never got room temp comfortable.
Poor
1.0
Cons:
The rude reservation staff member that hung up the phone on me and the hair in the refrigerator and the cleanliness of the hotel and the loud people that were in the hall throughout the night.
Mediocre
2.0
Pros:
The staff was friendly and accommodating
Cons:
Our room wasn't ready when we arrived to check in at 8:30 p.m. We had to wait close to an hour for the room to be cleaned. Totally disorganized; poor management.
Good
7.0
Pros:
Beds were comfortable
Cons:
Staff was not friendly In the path of airplanes landing and taking off so it was loud Parking lot dirty
Mediocre
2.8
Pros:
The Aloft BWI is filthy. My room had a 6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.
Cons:
6 inch glob of hair on the bathroom floor, significant mold on bathroom floor, large hole patches on the walls, pea size particles on shower glass door 6 x 6 area of carpet near AC unit soaking wet, substance residue on night stand and terrible smell.
Okay
4.0
Pros:
The staff was very friendly
Cons:
The fact that you had to go to the front desk for ice. No free breakfast.
Good
7.0
Pros:
The pool
Cons:
Need Microwave in rooms
Mediocre
2.0
Pros:
Quiet location.
Cons:
Public areas were a disaster. Not clean. Not enough parking.
Okay
4.0
Pros:
Staff was great - from shuttle drivers to maintenance folks. Bed was comfortable. Very convenient to BWI.
Cons:
Room was not what I was expecting. Needed to be repainted - big grey blotches on wall. Common areas a bit tired seeming - not as clean as could be.
Mediocre
3.0
Pros:
Location
Cons:
Bathroom and toilet was filthy Beds were hard
Poor
1.0
Pros:
The location
Cons:
NO REMOTE IN THE ROOM. NO CABLE! How can I have a hotel room with no cable. Their cable & WIFI wasn't working!
Poor
1.0
Pros:
nothing it is not worth it
Cons:
at door there was dog and food. nasty also hotel was nasty room same. staff very rude. terrible experience
Poor
1.0
Cons:
The room was very dirty. The walls were painted different colors to cover up patch work... The hallways smelled like marijuana . I told the lady at the front desk and she said she would come spray the hallway... we will never return.
Poor
1.0
Pros:
Nothing. This hotel is a disaster, mainly because of the people who work there.
Cons:
Everything. It was a wide awake nightmare. It was so bad I left to go to another hotel..........rude staff with no sense of hospitality or how to act in an emergency situation. The staff acts like 'serving' or 'service' is beneath them..
Good
6.8
Pros:
Location is very convenient. Easy access to Rt 295 and the airport.
Cons:
They might just fixed paints in the room and there were stains of paints everywhere: on the carpet, desk, shelf, etc. The elevator door does not open/close properly and I almost got locked in once. The AC was set to cool when I entered the room and it was almost Christmas!
Poor
1.0
Pros:
They accommodated a painting class
Cons:
The staff was very unconcerned when my phone became missing... No one tried to help and was told couldn't look at cameras that are installed... Nit one pers said let's try to look for it but rather oh well it's stolen. I believe it was some one on staff
Mediocre
2.0
Pros:
Room were clean
Cons:
Staff was very rude and unwelcoming / thermostat in room did not work - had to switch the unit off and on by hand
Poor
1.0
Cons:
The pool was dirty and had urine had been sitting for a long time. There were rock pebbles covering the middle of the pool.
Poor
1.0
Pros:
Location.
Cons:
The hotel was not very clean. The room did not have heat on (nor could you turn it on with the thermostat or the heater itself). The shower door didn't close. The staff was not helpful or friendly. Worst experience I've ever had at a hotel.
Poor
1.0
Pros:
not really hard to find
Cons:
terrible customer services. I got hotel no receptionist somebody showed up but nothing says she is receptionist. she was very rude
Mediocre
3.0
Pros:
Proximity to BWI airport
Cons:
Neglected brand hotel poorly managed. Unclean and worn out room... TERRIBLE Wifi
Good
6.2
Pros:
Clean Great location near BWI Lots of friendly "try" by staff Good amenities (pool, bar, breakfast and snack available)
Cons:
New hotel where processes at the hotel are not aligned completely with options on web site (like "breakfast included"). Over-reserved for parking spaces allotted.
Excellent
10.0
Excellent
10.0
Pros:
The staff was amazing, Tamera, Jamal, Gladys, Cliff and last but certainly not least Niya! They were so amazing I'd take a trip from Phoenix to Baltimore JUST to see them. They truly are the definition of hospitality
Cons:
My only concern was it took almost 2wks to receive my incidentals deposit back. But that's attributed to processing times through financial institutions.
Okay
5.4
Cons:
Facility is quite old $ tired. Various things were missing or didn't work. Location is isolated, not close to many restaurants or shops. Staff did all they could to make up for facility shortcomings.
Good
6.8
Pros:
Check in was easy, no hassle. The room was nice, what you would expect for the price.
Cons:
The bartender was rude. No knowledgeable in the basics of bartending. No continental breakfast. Had to pay $3 for a basic razor
Excellent
10.0
Pros:
Friendly staff, clean rooms, comfortable beds, convenient to airport
Cons:
No continental breakfast
Mediocre
2.0
Pros:
The bar
Cons:
Room was dirty staff unprofessional
Excellent
10.0
Pros:
I always feel comfortable at Aloft locations. All service staff including housekeeping were very friendly and responsive to a "Hello". In general the hotel and room seemed very clean and smelled fine. The bed was very comfortable and the linens bath etc were all in good order
Cons:
But due to some abuse by guests the room was looking a little worn. ie:Scratches in wall finish & headboard.
Okay
5.7
Cons:
There were no towels in my room. I called 4 times to ask for towels and got no answer.
Good
7.3
Pros:
close to the airport very comfortable bed free coffee non smoking-supposedly
Cons:
some guests were smoking and none of the staff called them on it the entertainment system in the room required a special cord to connect your personal device, which signage said was available at the desk- the 2 girls looked at me as if I had 2 heads and could not find the cords
Excellent
8.3
Pros:
Decor & layout was unique along with a great snack area, billiards table & social areas in lobby area,. Friendly staff.
Cons:
Though clean lots of scuff marks on walls, stains around shower door hinges , and similar"long term" maintenance things is starting to give a run down appearance to an otherwise unique and fun place to stay.
Mediocre
3.3
Pros:
Nothing
Cons:
This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.