Poor
1.0
Pros:
nothing to like, staff was ok but no help at all. I complained no wi fi for 3 days they said call 800 number. I talked to a man in india after 40 min on hold. He said try later if not call me back and I said hell no I waited 40 min for nothing it sucks
Cons:
no WIFI I had to use up my cellular data as a mobile hot spot. I needed my laptop for work and their WiFi was too cheap and slow to connect it. My complaints fell on deaf ears. there were homeless people fighting in the parking lot. Avoid this place.
Okay
5.0
Pros:
Staff was very friendly
Cons:
It was clean however is in dire need of updating Stained chair at desk Crooked sink pedestal with very low water pressure shower head does not stay upright and falls to wall Windows don¿t open or have screens and lock broken
Okay
5.0
Pros:
Hotel could use some repairs to damage made by customers.
Excellent
9.0
Pros:
Bed was comfortable and good location.
Cons:
Pillows were lumpy.
Okay
5.0
Pros:
Location
Cons:
Room was very crapy not. Clean halls were dirty no breakfast .
Good
7.0
Pros:
Room was ready, comfortable, clean
Poor
1.0
Pros:
The location was decent. Lots of food options around.
Cons:
It was dirty, the mattresses were broken, we had dirty stained sheets and there was a cockroach in the bathroom.
Okay
4.0
Pros:
The location is ideal; close to exit 131 and near many eating/coffee choices. Shower water was hot quickly.
Cons:
Extremely difficult to get onto wifi, after multiple calls and a front desk visit, only one device ended up connecting successfully. Room was run down appearing, had large patch repairs done on bathroom wall that was not painted over, carpet dingy.
Okay
5.0
Pros:
I liked the piping a/c.
Cons:
I did not like the decor nor the cleanliness.
Okay
4.0
Pros:
The location was actually the best thing
Cons:
Needs renovated The plumbing required, the phone , & fV remote were dead , Maintenance came but was only able to give us a new remote. It took 20 minutes to get a plunger with a shrug that phones didn¿t work in 6 rooms in the hotel.
Excellent
8.0
Pros:
Missed having a hot breakfast, all of the staff were extremely helpful, and they made our stay very pleasant! Thank you for going above and beyond!
Cons:
The room was oldish, but comfortable!
Mediocre
3.0
Pros:
Nothing it was filthy.
Okay
4.0
Pros:
The bed was very comfortable and the TVs we're very clear. The tub and shower were nice and the bathroom was clean.
Cons:
Facility needs care it wasn't kept up. It has potential, management must not be up to par. Ok
Poor
1.0
Pros:
The lobby was small but cute. That was THE ONLY GOOD THINF ABOUT THIS HOTEL! I do NOT recommend this Hotel!
Cons:
Broke door lock Siren on/off 45 minutes Green mold on window Window with no screen would not close Mirrors filthy TV remote broke No support in couch Loud furnace runs frequent 1 wash rag in room Too much to list!!!
Poor
1.0
Pros:
Fitness room
Cons:
Couldn’t sleep at night due to the high levels of noise from neighboring people. Music was playing past 10pm one night. Many hotel items were broken. There was what seemed to be blood stains on one of my pillow cases. Didn’t get room service
Mediocre
2.0
Pros:
Nothing
Cons:
First night we did not get the right room.Rooms are dirty.Maids never replenish the shampoo,conditioner,towels or coffee.Had to go to the front desk every night to get something.I called down telling them I needed something they told me to come to desk.
Excellent
10.0
Cons:
Room smelled like urine
Excellent
9.0
Pros:
Price
Cons:
No coffee after 9am. Needed ride to airport no one on duty
Excellent
8.0
Pros:
Black girl at front desk.
Cons:
Black mold on ceiling in first floor room before I switched.
Poor
1.0
Pros:
Price was cheap
Cons:
There was nothing positive about this hotel. Staff was unfriendly and unprofessional. 1st room had mold and was dank and damp. TV didn't work. Some lights didn't work. Asked for another room. Some lights didn't work and it smelled like urine.
Excellent
8.0
Pros:
King suite was wide enough.
Cons:
The condition of the sofa bed was seriously bad. I really suffered from a broken mattress
Poor
1.0
Pros:
there where cock roaches in our room my husband killed it took it up to the desk and the lady yelled at my husband first stagg nasty room horrible atmosphere never stay thier
Cons:
cock roaches crawling on our wall why relaxing in bed ruined my stay so sickened
Mediocre
3.0
Pros:
Location
Cons:
It wasn't the cleanest, need up dated
Poor
1.0
Pros:
Not much
Cons:
Poor service
Excellent
10.0
Pros:
Wonderful staff and a well kept facility. Easy access to local attractions and necessities. Will definitely stay here again!
Cons:
Finding parking was a bit difficult as the evening went on. Could definitely use a lot expansion for this issue.
Good
7.0
Pros:
Large, king room.
Cons:
The WiFi service was very unstable. I had to call customer service often to get the WiFi restarted and occasionally they couldn’t help.
Poor
1.0
Pros:
Location
Cons:
It had bed bugs and we left. They issued a refund but it's not on my card still.
Excellent
9.0
Pros:
Quality for the price
Mediocre
2.0
Pros:
we're able to get away from it.
Cons:
It took over 25 minutes to check in there was only enough towels for one person there was no coffee machine in the room there was no operable fire detection equipment the beds look like they were made up by crackheads and that's just the beginning.
Excellent
8.0
Pros:
Bang for the buck it’s the way to go. Right off the highway, and plenty of stores in the immediate area for anything you may need during your stay.
Excellent
10.0
Pros:
Excellent customer service!
Cons:
No
Good
6.0
Cons:
Unfriendly, unhelpful manager
Mediocre
3.0
Pros:
Location
Cons:
The walls were so thin we could hear everything that was happening around us. They only had bar soap to wash your hands with, which was intended for face and body. Due to COVID our continental breakfast was a total joke. It was the same thing every day.
Mediocre
2.0
Pros:
LOCATION OFF HIGHWAY FOR A SEMI. FRONT DESK PERSONNEL EVENING AND MORNING VERY RESPECTIFUL AND TRIED TO HELP ME. BUT THEIR HANDS WERE TIDED.
Cons:
NO HOT WATER, ASKED CLERK TO HAVE MANAGER CALL ME BUT NO CALL. THEY RESET HOT WATER WHEN I WAS LEAVING AT 5:45AM. ASKED ME IF I WANTED TO TAKE ANOTHER SHOWER BUT I WAS READY TO LEAVE. I AM A TRUCK DRIVER AND HAD TO LEAVE, WOOD LOVE A REFUND OR 1 FREE STAY
Mediocre
3.0
Cons:
smoke alarm kept going off making it hard to sleep.
Good
7.0
Pros:
The location
Cons:
No everything okay
Poor
1.0
Pros:
The lady that worked the desk during the night was nice. The manager when she showed up was very nice.
Cons:
This hotel is disgusting. The carpet and furniture was dirty and had cigarette burns although it was suppose to be a non-smoking room; the shower curtain had some kind of mucus/blood on it; the toilet seat was not attached on one side; and mold was eviden
Okay
5.0
Pros:
Good location
Cons:
it is run down. Bathroom was in obvious need of repair. Shower curtain rod was broken and would not allow the curtain to close. Water everywhere. Sink counter seemed like it was ready to fall off the wall. The AC didn't work very well.
Okay
5.0
Pros:
Staff and location
Cons:
Carpet and ac too noisy
Excellent
10.0
Pros:
Clean, comfortable, convenient, and a super price!
Excellent
10.0
Pros:
the room was great the front desk employees were very nice and helpful and the maids were on point..
Cons:
there breakfest isnt breakfest its a lunch bad with fruit punch and a a water and granola bar and a tiny donut
Poor
1.0
Pros:
The woman at the front desk was very kind- friendly and accommodating.
Cons:
The room was in need of a very thorough deep cleaning.
Good
6.0
Pros:
Location
Cons:
No ever thing was ok
Okay
5.0
Pros:
The staff was nice
Cons:
Bathroom was horrible, they need to remodel asap
Okay
5.0
Pros:
Its location
Cons:
Its lack of service workers
Okay
4.0
Pros:
Girl at front desk was very nice.
Cons:
Hotel was nasty, dirty and hot tub broken. Pool had bad environment. I would never stay here again!!
Mediocre
2.0
Pros:
The location is great as it is located next to main highway but way too pricey for the experience.
Cons:
The hotel is in need of major well done renovations and cleaning. Carpets are stained, smells musty, and bathrooms are outdated. The to go bagged breakfast was ridiculous. A fake watery juice, water, a mini stale pastry and a tiny granola bar. Terrible.
Okay
5.0
Pros:
The day shift staff are wonderful
Cons:
Staff member needs to go back and do training when it comes to customer service this lady was rude ignorant and just not welcoming she does not make you want to stay there ever again if retraining would be the best idea
Excellent
10.0
Pros:
The breakfast was fantastic
Cons:
The staff was fantastic
Excellent
10.0
Good
6.0
Pros:
Staff was helpful
Cons:
Came across one roach (so you know there are others) and two tiny u known bugs on desk at separate times. Wasn't thrilled about this.
Good
6.0
Pros:
The suite was roomy and clean.The staff was above board of my expectations. Breakfast was as expected,...fresh and tasty.
Cons:
Renovations could have had a better off work hours'appearance. Key card worked after a couple attempts each time.HVAC was a bit loud in the room. Pool was a bit chilly. Minor, but worth mentioning
Okay
5.6
Excellent
10.0
Good
7.0
Cons:
I opted for the pay at hotel option but was surprised to see 2 attempts to my card at 7am the morning of. I called the hotel and was advised very rudely that if they didnt receive payment for my room at 3, my reservation would be cancelled.
Good
6.0
Pros:
Locso
Cons:
The hot tub wasn''t working
Good
6.0
Pros:
Nice and kindly staff
Cons:
Room wasn't cleaned properly
Good
7.0
Pros:
Huge room with a living area and two televisions. Coffee in the room and comfy bed. Nice and quiet too.
Cons:
There was mold under the soap tray and in the corners of the bathtub.
Mediocre
3.0
Cons:
There appeared to be people with mental health disabilities living at the propertu
Good
7.4
Pros:
The room was nice and clean
Cons:
The shuttle only runs from 6am to 11pm. Needed to use Uber for my ride to the airport for my 5:45 am flight. I selected this hotel for its free airport shuttle and was disappointed in the extra expense of Uber
Excellent
8.5
Pros:
Staff was very helpful and pleasant. Rich in particular was very helpful to us and others I saw him interacting with.
Cons:
Shuttle did not start until 6 am. We had a 7 am flight which required a rental car.
Okay
4.0
Cons:
Room is bad and looks like Motel 6. Mattress is the kind of mattress you throw away-outlived its usefulness. You're better off staying somewhere else
Excellent
9.1
Pros:
Can'n say enough about two employees at the Baymont Inn & Suites. On multiple days Ed gave us helpful information on how to avoid traffic and see a must see of the Edison and Ford Museum which we would of skipped and was not on our trip plan. Breakfast was super every morning and hot and Ed also recommended an Italian restaurant that was very reasonable and very good. "Pizza & Pub" A lot better than it sounds! Rick on the desk in the late afternoons was also exceptional, very, very helpful and with charm in all our questions. Rick went way out of this way in calling his dad to help with a short cut to the everglades and even gave us his cell phone number if we got lost of needed further help. These two guys are A+ and made the difference and not just the hotel property. Also loved the rocking chairs
Cons:
WiFi did not work The one room maid that was cleaning our room did not speak English and did not understand our gestures, but she was friendly.
Excellent
10.0
Pros:
Convenient to the airport, golf and baseball. Quiet rooms, comfortable beds and generous continental breakfast. Staff was courteous, helpful & friendly.
Excellent
10.0
Pros:
Nice desk people. Clean and neat hotel!! I'm
Good
6.0
Pros:
The employees were awesome. I went to rest and I do it.
Cons:
The room wasn't perfect, but the bed were clean and good!
Excellent
8.8
Pros:
Front desk manager on arrival. Goid value and location.
Cons:
All carpetting was being replaced on the night and next morning of our stay. Thus a four, not five star rating.
Good
6.0
Pros:
Great location, nice staff, discounts, rooms are ok. Evening front desk work Rich was wonderful (cares about consumer).
Cons:
Loud (gas station next door). "Hot breakfast" was hard boiled eggs and cold French toast everyday lol. Thumbs down on breakfast
Okay
5.4
Pros:
The staff was extremely engaged and friendly! Very attentive!
Cons:
Lots of disgusting things noticed in our room. Bathtub was disgusting so we showered in flip flops, questionable stains on carpet, couch, and comforter made us uncomfortable. Bought Clorox disinfectant wipes to do our own desanitizing while there for the short stay. If the room would have been SANITARY it would have been a completely different experience.
Excellent
8.5
Pros:
Rich was pleasant, enthusiastic & thorough at time of check-in.
Cons:
Went to breakfast at 7:30. Eggs & sausage were cold.
Good
6.5
Pros:
Separate bedroom and living room allowed one to read without waking the other.
Excellent
8.2
Pros:
The price for the room was great for the quality of the room. I didnt know about the continental breakfast though. I would like to have had information about it.
Excellent
9.6
Pros:
The staff was courteous and friendly. The room was spacious and clean, and the pillows were super comfortable. Highlight of the continental breakfast: waffle maker.
Cons:
Wish there were bananas or oranges at breakfast.