Excellent
8.0
Pros:
Clean, spacious, easy booking
Cons:
Nothing, we enjoyed our time
Excellent
10.0
Pros:
I loved it here and will definitely stay again. Wish breakfast was better, but hope it will be able to be served again sometime. The front desk staff was very nice and helpful
Good
6.0
Pros:
Convenient
Cons:
Street light directly in window. No blackout shades
Okay
5.0
Pros:
I like that there were three beds!
Cons:
, but didin't like the bunk we were older so we had to sleep together two of us. the whole pupose was to have our own beds, twins or now...NOT BUNK BEDS
Excellent
9.0
Pros:
The lobby is very inviting & the breakfast area was clean & larger than most. I did expect a walk in shower in our room with the rate we booked at.
Cons:
A walkin shower.
Excellent
8.0
Pros:
CLEANLINESS!! Very important to me!
Cons:
Soooo disappointed that the TV's don't have a "Guide". Trying to find a station is very difficult with the channel system it obtains. This may seem like a very minor thing or may seem frivolous, but it is important to me....for me, TV is my entertainment, company & destresser after a hard day of work. For me it could be a future game changer ..... do not want to stay at another hotel....really like it there at the Sleep Inn.
Excellent
10.0
Pros:
location was very convenient to food, highway and gas
Cons:
the breakfast area could have been kept up betterr
Okay
5.0
Pros:
Location, staff, and price
Cons:
The bed was very uncomfortable. I stayed here 4 nights before and the queen bed was great. But, ended up having to stay another night and got a king bed. Big mistake. Going to put that I would recommend this motel. But, not with a king bed.
Excellent
8.0
Pros:
Staff was very friendly and helpful and room was nice.
Okay
5.0
Cons:
The customer service representative who checked me in announced my room number out loud. My custom is to go and check out my room before moving all of my belongings in, so I went upstairs to check it. After checking the room I went to exit and a woman who had been standing in the lobby when my room number was announced was standing outside of my door. Very disturbing. I went to the lobby and asked for a different room and told the csr why. She told me the lady was harmless, which means the csr has had other "events" occur related to this woman.
Excellent
8.0
Pros:
Easy to find location; Lobby computer worked well. Room was comfortable. Most staff very nice and hospitable.
Cons:
Breakfast offerings were Poor and Covid-19 used as an "excuse" in my opinion (could have offered protein options like high protein yogurt, individual containers of milk, individual boxes of cereal) The only thing nice were individual 8 oz bottles of wat
Excellent
10.0
Pros:
Nice rooms and very clean
Cons:
No
Excellent
10.0
Pros:
Very comfortable beds. Wish I had a bed like that..and very clean
Cons:
This time breakfast was lacking food and no hot food .. I think that was because of covid
Excellent
9.0
Pros:
Close to food and airport.
Cons:
Heard some road noise
Excellent
10.0
Pros:
Clean,friendly staff,
Cons:
No
Okay
5.0
Pros:
The ladies at the front desk.
Cons:
The room we stayed in was not properly cleaned prior to our stay. When I got out of the shower there was a derogatory statement written on the mirror.
Poor
1.0
Pros:
Hot breakfast
Cons:
Worst customer service.
Good
6.0
Pros:
Staff was great!
Cons:
We. Were there for 5 nights, never had room cleaned or sheets or towels or coffee, soaps etc, was then told on day four after we asked about it was told we need to fill out a paper. The spa was ice cold , staff was only real mice thing about it
Good
7.0
Pros:
The room was very clean.
Cons:
I know that during Covid things need to be different, but breakfast was a real let down. For the price point, it could have been MUCH better. McDonalds next door was doing a brisk business.
Okay
5.0
Pros:
The staff was helpful.
Cons:
Our room had a weird odor that would not go away. I called down to the front and they brought me some disinfectant spray which helped. The worker said they had just reopened due to COVID19 and said they were sorry for the smell.
Good
6.0
Pros:
location - Nice and helpful staff.
Cons:
Always had to wait on coffee to be made.
Okay
5.0
Cons:
Drove into town late, got to hotel, carried everything in, to be told that I now needed to go to the sister hotel as staff did not show up for work and hotel was closed. I called earlier and wasn't informed of this. Staff not showing up should be fired.
Excellent
10.0
Pros:
Almost perfect
Cons:
Could use more location signage, but otherwise perfect!
Excellent
8.0
Pros:
Quiet and comfortable.
Excellent
10.0
Pros:
Clean, well maintained, friendly staff, good breakfast.
Cons:
Location was a little far from some of the sites we were visiting.
Excellent
10.0
Pros:
Location, staff, good comfy roo.
Cons:
A little stuffy but not bad;didn't leave window open because of road noise. Nothing the hotel can be blamed for.
Excellent
10.0
Pros:
Very clean and comfort
Okay
5.0
Pros:
Location
Cons:
Room was average poor lighting, aircon was not working properly. Breakfast area is so tiny and busy not enough seats for guests.
Poor
1.0
Pros:
Nothing
Cons:
Customer Service is terrible! The owner is about money over customer service. I was snowed in, the I90 west was shut down. No way to get to Rapid City and People in Rapid City not able to head east. The hotel owner said" Not Her Problem"!
Poor
1.0
Pros:
Friendly staff Allow pets
Cons:
Beds are terrible.
Excellent
10.0
Pros:
Friendly staff and clean room. I would definitely stay here again.
Mediocre
3.0
Pros:
VIEW
Cons:
EVERYTHING BUT THE VIEW...
Good
7.0
Pros:
Free breakfast and location was good
Cons:
Staff was really confused. They even told me that my confirmation number wouldn't tell them anything. So what exactly is the point of a confirmation number then?
Okay
5.0
Pros:
Really well stocked breakfast.
Cons:
Room used often for discount guests.
Good
7.0
Pros:
The hotel has a nice but small pool. Temp was good. Linens and pillows were good. Location next to McD and Arby's was good.
Cons:
Breakfast was just ok. I don't like scrambled eggs from a bag. Carpet in room was sticky...
Excellent
10.0
Pros:
It was off season. The room was cheap for the quality. Staff was friendly continental breakfast best for any free breakfast.
Cons:
One door key didn't work, had to go back to the desk to get it fixed.
Excellent
10.0
Pros:
I booked online which was cheaper. We typically stay across the street at the baymont but thought we give this one a shot. Excellent service from the moment we checked in. I have four girls ages 5, 3, 3, and 1. They brought me a pack n play for my youngest. Beds and pillows were comfortable compared to previous stays at other hotels. There is a pool that we didn't get to try
Good
7.0
Pros:
Very nice place and a good value
Cons:
They did a poor job keeping the breakfast area maintained. No regular syrup for the waffles and the butter was impossible to spread on. The toilet was not set right and didnt flush correctly. However the hotel would rate good to very good for me.
Poor
1.0
Pros:
Room was clean.
Cons:
Unable to use internet and front desk staff not helpful---did not care. Breakfast was horrible---hardly any selections. We ended up going to McDonald's next door.
Good
6.0
Pros:
Location
Cons:
Loud rooms, beds need to be updated
Good
7.0
Pros:
Location was good. Front desk clerk was very friendly but was there late in the evening and again early in the morning. Poor thing!
Cons:
We like the AC fan running for the white noise and air movement. It would not stay on. The clerk told us to turn on the heat on to reset it but it didn't work. They gave us a box fan to help. Could use a little cleaning overall in hotel.
Okay
4.0
Pros:
Rooms are nice enough, very friendly staff
Cons:
The breakfast area is REALLY cramped. We ended up feeding our 5yr old and 3yr old on the floor of our room because there was nowhere to sit. Price seemed quite high for what we got
Good
7.0
Pros:
The location was convenient and the beds were very comfortable.
Cons:
I was expecting something a little nicer and bigger for the price. The room in general could have been cleaned better, especially the bathroom.