Okay
5.0
Pros:
Best part the bath
Cons:
Seemed very hard to get to your rooms such a big place
Mediocre
2.0
Pros:
The location and the views.
Cons:
Dirty rooms. Poor communication from staff, zero attention to detail, no sense of urgency. Terrible welcome, our room super dirty, no baby coat was in the room as we had requested it months ago when we made the booking. The place is overrated and cleanliness is massive negative for this property. No, I would not recommend to stay there. We were moved from our original room because we complained that it was dirty. There was human hair all over the room, found some of the hair in our baby’s mouth. No apology from the duty managers. Restaurant staff were too loud, always chatting and non work related banter, most of them are on their phones and too playful around guests. Terribly attention to detail, we stayed for 5 nights and yet we got asked each time if we paid for breakfast when we pre-paid all breakfast and room months ago. Got moved to a different room since the first one was horribly dirty, we had a few bags, no one offered to help. Disappointed, had my wife very upset and actually ruined our honeymoon for a small family.
Excellent
10.0
Pros:
Staff were all wonderful,especially the man who helped with the luggage checking in also the security man who went the extra mile by helping us collect our luggage from our room .thank you so much for a wonderful stay
Cons:
Parking
Excellent
8.0
Pros:
Very clean and good staff
Cons:
Carpark was full on the Saturday after paying $18 for no car park
Excellent
9.0
Pros:
everything was as expected - view was great - loved the room
Excellent
8.0
Pros:
Great room and loved the gym
Cons:
So few free parking spaces then you’re expected to pay to park
Excellent
10.0
Pros:
Quiet
Cons:
N/a
Excellent
9.0
Pros:
Everything was fabulous
Cons:
nothing
Excellent
9.2
Excellent
10.0
Excellent
8.0
Cons:
Transfers add up and airport two mile drive is $28 NZ
Excellent
10.0
Pros:
Room and quite location.
Cons:
Parking.
Okay
4.2
Cons:
So many things in the room were broken or dirty when I checked in, I had the front desk come look. They said maintenance would fix some of it, and that they would see if another room was available the next day. Neither happened.
Excellent
10.0
Excellent
8.0
Pros:
The rooms are typically Hilton, nice and quiet with beautiful interiors. The staff were helpful and polite. The housecleaning did a great job every day as well.
Cons:
The resort is a long way from town,So a hire car is Recommended.In saying that,it is closer to the ski fields and more relaxed.Theres a water taxi which helps if you wish to get to town.Taxis are over $50 one way to town. $5 coffee at breakfast is annoying.(the provided coffee is ordinary) Make sure you get a complimentary breakfast when booking.It is very expensive otherwise,especially for people who don't eat too much for breakfast.
Excellent
10.0
Pros:
Location waterfront straight on the queenstown trails. Great rooms, beds and pillows comfy. Bathroom massive. Amazing service and yummy breakfast. Great facilities.
Cons:
Smallest downside is most of rooms don't face the remarkables but Queenstown is scenic. Otherwise there is nothing I don't like about this place.
Okay
4.2
Pros:
overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much.
Cons:
location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Good
7.4
Pros:
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff.
Cons:
Decor too dark Wi fi not free in rooms A bit far out of town
Good
7.4
Pros:
Location but ypu need a free shuttle or a $10 water taxi per person to get to town
Cons:
The credit card fee.