Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Gran Porto Real Playa del Carmen Hotel

Constituyentes No. 1, 77500 Playa del Carmen, QR, Mexico
+52 984 873 4000

€156+

Overall guest ratings

8.5/10 Excellent
based on 1,598 reviews

Review highlights

  • 9.4
  • 9.2
  • 9.0
  • 6.1

Good to know

  • Friendly atmosphere
  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

    show all

    About

    The Mayan Riviera has never been so enjoyable – or so perfect for all kinds of travelers. Picturesque and colorful, Gran Porto Resort is located on a beautiful, protected stretch of swim-friendly beach right in the heart of popular Playa del Carmen, just steps from the Fifth Avenue shops, clubs and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya.

    Special features at the Gran Porto Resort include Family Suites with bunk beds and extra space for up to 5 total guests, the expansive SPAreal – a full-service spa and hydrotherapy zone, the complimentary Oki® Kids Club, and the T-Zone for Teens.

    Less show all
    Gran Porto Real Playa del Carmen Hotel

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Pool table
    • Designated smoking area
    • Steam room
    • Storage available
    • Wedding services
    • Beachfront
    • Terrace/Patio
    • Internet
    • Tennis
    • Cable or satellite TV
    • Washer/dryer available in-room
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.5 Excellent
    based on 1,598 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      9.7 "97% appreciated the closeness to the beach."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.2 "Internet works perfectly."
      9.0 "90% said the wifi quality was great."
    • 9.0 "World class service."
      9.2 "92% found the staff to be very friendly."
      9.3 "93% said the recreation staff was great."
      8.8 "88% found the restaurant service to be one of the best."
      8.7 "Housekeeping was great, according to 87%."
      9.5 "Lovely bar service, according to 95%."
      8.3 "83% said the concierge service was amazing."
      8.3 "Hotel security was great, thought 83%."
      9.3 "Lovely pool/beach service, according to 93%."
    • 8.0 "Breakfast is good."
    • 7.7 "Tasty food."
      9.5 "95% enjoyed the snacks that were offered."
      10.0 "100% loved the sushi selection."
      8.3 "83% were happy with the price."
      7.1 "Yummy desserts, said 71%."
    • 6.1 "Rooms are ok."
      6.8 "68% thought the minibar was ok."
    • 5.1 "Average comfort."
    • 5.0 "Beach is so-so."
      3.8 "62% thought the cleanliness of the beach was not up to par."
      4.2 "Beach sports facilities are not good, thought 58%."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 799 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "City centre within easy reach, said 99%."
    • 9.1 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
    • 7.9 "Good breakfast."
    • 7.9 "Tasty food."
      7.1 "71% loved the menu selection."
    • 5.9 "Rooms are ok."
    • 4.9 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
    • 4.3 "Ugly beach."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 767 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      9.4 "94% said the recreation staff was great."
    • 7.6 "Tasty food."
      7.0 "Yummy desserts, said 70%."
      9.2 "92% enjoyed the snacks that were offered."
    • 5.5 "Rooms are ok."
    • 5.0 "Average comfort."
      4.4 "56% didn't like the uncomfortable beds."
      4.9 "Air conditioning was criticized by 51%."
      2.8 "72% thought it was too noisy."
    • 4.7 "Ugly beach."
      4.0 "Beach sports facilities are not good, thought 60%."

    Overall rating

    8.9 Excellent
    based on 31 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
    • 4.9 "Ugly beach."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    master suite
    master suite
    beach right hotel
    food was very good
    italian and the mexican
    mexican food restaurant
    la carte
    so-so food
    food not good choice
    food and drinks
    wonderful staff members
    beds were to firm
    Photos

    Photos

    Map

    Map