Overview

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Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

Call

+94 522 229 600

Overall guest ratings

8.4/10 Excellent
based on 726 reviews

Review highlights

  • 8.9
  • 8.7
  • 4.7
  • 4.3

Nearby

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    About

    With a stay at Heritance Tea Factory in Nuwara Eliya (Kandapola), you'll be close to Pedro Tea Factory. This 5-star hotel is within the vicinity of Pidurutalagala and Sri Baktha Hanuman Kovil.

    Rooms

    Make yourself at home in one of the 57 guestrooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a television in a common area.

    Dining

    Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 726 reviews
    • 8.9 "Breakfast is good."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 8.0 "Amenities are good."
      7.5 "75% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
      9.4 "94% thought the architecture was beautiful."
    • 7.6 "Good location."
    • 7.3 "Good cleanliness."
    • 4.7 "Wellness & sports facilities were not very nice."
    • 4.3 "Pool is below average."
    • 2.9 "Quite uncomfortable."
      3.1 "69% said rooms were small."
      3.0 "70% thought it was too noisy."
      2.6 "74% didn't like the uncomfortable beds."
      0.9 "Air conditioning was criticized by 91%."
      1.1 "89% criticized the small bathroom."
    • 2.8 "Terrible value."
    • 2.0 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    8.5 Excellent
    based on 486 reviews
    • 8.8 "Breakfast is good."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 7.3 "Good location."
    • 6.5 "Vibe was decent."
    • 6.1 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.7 "Only 57% thought the furniture was functional."
    • 4.4 "Wellness & sports facilities were not very nice."
    • 2.8 "Quite uncomfortable."
      3.1 "69% said rooms were small."
      3.1 "69% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
      2.6 "74% didn't like the uncomfortable beds."
    • 2.7 "Terrible value."
    • 1.9 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 174 reviews
    • 9.0 "Excellent breakfast."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.0 "Food is delicious."
      8.2 "82% loved the menu selection."
    • 7.7 "Good location."
    • 7.2 "Good vibe."
      8.9 "89% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
    • 6.0 "Rooms are ok."
    • 2.5 "Terrible value."
    • 2.5 "Quite uncomfortable."
      2.6 "74% said rooms were small."
    View all review categories

    Overall rating

    8.3 Excellent
    based on 65 reviews
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 7.8 "Good location."
    • 5.9 "Vibe was decent."
    • 5.8 "Rooms are ok."
    • 2.6 "Quite uncomfortable."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    data provided by TrustYou

    Recent reviews


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