Hotels near Nashville Airport

Pros: Room had was plenty space nice hot breakfast, not self serve due to COVID atmosphere was family friendly will stay again

Cons: All went well. Will visit again

Pros: The beds were extremely comfortable! I'm usually picky about bedding and this place was perfect. It was very safe. I traveled alone and had valuables left in my car the entire time with zero incident.

Cons: Probably house keeping. I don't stay at hotels too often so it might be normal but feel that they'd try to just come in anyway regardless of the little door thing saying room is occupied/sleeping. They'd shout "house keeping!" While trying to get in until you respond. Despite the "sleeping" sign and deadbolt one was shouting "housekeeping" for three minutes and trying to bust her way in till I shouted back "I'm sleeping!".

Pros: Property was clean, sanitized consistently, staff was friendly, beds were comfortable.

Cons: Breakfast wasn’t that great. Handicap queen suite only had a tub and not a roll-in shower for guests in wheelchairs.

Pros: Comfortable room and decent food options. Daytime staff friendly and accomodating.

Cons: Evening staff a bit snippy. Maybe they're understaffed?

Pros: We were impressed with the dinner and breakfast meals. The front desk staff was personable and friendly. Our room was clean, nicely decorated, spacious.

Pros: Always clean

Cons: Needed more than one elevator.

Pros: The kickback in the evening was really nice. The first day we arrived we didn’t feel like getting back out for supper. Having the food at the hotel was nice.

Cons: Just a minor disappointment, the hot tub was more like warm bath water than a hot tub.

Pros: It’s super clean, and smells great. Staff is very friendly!

Cons: No

Pros: It was clean and close to I40E

Cons: No

Pros: The hotel was clean, staff was friendly, good snacks and breakfast

Pros: Lovely evening reception. Quiet room with great air conditioning.

Cons: Guests were pretty nonchalant about masks. Check in line was long but moved quickly!

Pros: While we did not eat there it looked very good. Breakfast and dinner.

Pros: Breakfast and dinner along with the staff.

Cons: The bed was super uncomfortable

Pros: Staff excellent

Cons: Road noise

Pros: Location

Cons: The elevator next to my room was broke. Had to carry my luggage and newborn with a c section incision down 4 flights of stairs. Room didn’t have a coffee machine. I had to ask for everything as there was nothing in my room, no comforter, no hand so

Pros: Happy hour, breakfast, clean!

Pros: Very clean. Comfortable that it was so clean with the covid 19 virus.

Cons: We were in a room by pets. THERE WAS A BARKING DOG IN THE ROOM NEXT TO US. Guests with pets should be put on separate floors due to allergies, etc.

Pros: Easy access to anywhere

Cons: Found hairs in the shower n bathroom, room had a musty smell

Pros: I like Drury and stay there often.

Cons: an employee hounded us about wearing our masks and we had just stayed at a different Drury and had an excellent stay but this guy was just all over us about we have to have our mask on and it felt weird having him stare at us to make sure we comply

Pros: Staff were very helpful We had lots of issues and they tried to make it better.

Cons: We changed rooms 3 times. The first room had a horrible smell. The second room had some tiny bugs and the toilet broke. The 3rd room had a broken toilet, hair in the tub and two dirty face towels in the tub from previous guests.

Pros: Location

Cons: By far the worst Drury we have ever stayed in. Customer service was basically non-existent, the 5:30 kickback was not happening, when I called them earlier they said that it would be. Air conditioner did not work in our room pool area was filthy

Pros: Conveniently located close to the airport

Cons: Very dated. Staff was not so nice.

Pros: Proximity to airport

Cons: A housekeeping oversight - hand towels and wash cloth were missing. We had to call and ask for them. Also, it would have been nice to have an alternative coffee option since we were unable to use the in room coffee maker.

Pros: The bed was very comfortable.

Cons: There was some kind of convention for girls and the hotel was packed with them. They were running through the halls at all hours, the families overwhelmed the dinner, drinks, and breakfast and they closed before we could even get in. The pool was trashed

Pros: complimentary breakfast - shuttle service to and from airport

Cons: stayed in queen suite in 2017 - chose queen suite this trip - room not as spacious

Pros: Nothing

Pros: Clean, good food, nice staff.

Cons: You need some flavored creamers for the coffee.

Pros: Easy to find, friendly staff, check in was fast and easy.

Cons: No.

Pros: I was impressed with its cleanliness. The bathroom especially was nice and clean and the linen in the bedroom.

Pros: We were in town for a short trip we are first time visitors at Drury Inn and were amazed at this hotel! Super amazing friendly staff great food and relaxing room will definitely use this hotel chain again

Cons: Having to go home ;)

Pros: On the phone they told me we could park and ride the shuttle to the airport but when we checked in they said that we could not , due to construction. This cost us at least $40 in parking fees. We also had ladybugs all over our room and we were unable to

Cons: Turn some lights off in our room- which affected our sleep. The front desk last was very nice and tried to turn off lights too, but was unable- we ended up placing towels over the light fixtures

Pros: The pool, hot tub, happy hour and my children loved the popcorn.

Cons: My automobile was broken into along with 2 others. There were no camera's overlooking the parking lot, so the officer said there was not much that could be done.

Pros: Location, Customer Service, room quality and buffets were excellent. Staff was especially helpful and had great attitudes.

Cons: Nothing.

Pros: Location

Cons: I booked 2 rooms and one room was ready at check in but was told the other room wasn't but that it would be ready in 20/30 minutes. Well 2 hours later we finally got in the room. Very bad communication betweeen cleaning staff and front desk.

Pros: Dated property but very clean.

Cons: Dated property no soap or amenities in room other than dispenser in shower.

Pros: Great Location to downtown Nashville. Have always had a good experience staying at a Drury Inn.

Cons: Around 5 am on Saturday morning there was a loud mechanical sound that would go off about every 20 seconds. At first it sounded like the elevator, but I do not know what it was. It did that for about an hour.

Pros: Staff was great, very friendly, Jon was the best. Food was good and the drinks are always nice.

Cons: Beds were very uncomfortable for me, way to soft and sunk in. Bathroom door doesn't lock refrigerator was tiny compared to other hotels of this kind I have stayed in. At over $200 a night I expected better.

Pros: All in Complimentry Benefits.

Cons: We booked for two nights and enjoyed our nights and had planned to be in the area for 7 days. We inquired to stay an additional 5 nights and the rates available were up about 25% higher. We ended up booking somwhere else for 5 nights right next door. Still highly recommend staying at hotel if you are haapy with price.

Pros: Location

Cons: Hotel had small elevator, rooms were not clean at all!! No microwave, holes in the wall

Pros: The bed was comfortable nicely updated. Location was great. We used the shuttle to & from the airport for our trip. We were able to leave the car there for 4 nights while we were gone. ($10 a nite). Would stay here again!

Pros: Great

Cons: The pool cleaner and a bit warmer

Pros: Hotel and room was clean. Staff was friendly. Locations was good. Room 205

Cons: Furniture was dated. Dresser drawers randomly opened on their own during the entire visit. I had to wedge paper towels between them in order to stop it. The drawer were open when I checked into the room Carpet had rips visible in the middle of the floor.

Pros: Front desk amazing. Even during huge ice storm the hotel shuttle continued running. Would recommend this hotel"".

Cons: Like most "free breakfast" these days, the breakfast could use improvement but this is no different from any other hotel during COVID.

Cons: Arrived at hotel. Parking lot had about 8 inches of snow and ice on it. Snowed there 2 days before. You need metal spikes on shoes to walk across parking lot. Very very slick and dangerous. Wife almost fell every time we walked on parking lot. No one seems to care about it. That would be a lawsuit that I would not want if I owned hotel.

Pros: Heated pools. They offer shuttle buses to the airport also downtown for extra fee.

Pros: Location and staff.

Cons: Lunch and diner no service at hotel. You have to order from outside

Pros: The hospitality of employees. Due to the weather and very upset tourists having to stay sue to flight cancelations, the employess had the utmost courtesy. And free coffee and shuttle to airport is a huge plus!

Pros: Cleanliness

Cons: No breakfast

Pros: Stranded by a winter storm and the front desk staff were so nice as well as accommodating. Extended my stay easily.

Pros: Located

Cons: The bed was hard

Pros: The hot water!!!

Cons: Lack of breakfast

Pros: the coffee

Cons: no breakfast

Pros: Closeness to airport

Cons: Bed was rock hard the person who checked us in acted like it was her first day very disorganized and not friendly at all also there were unexpected fees that added up to what a much nicer place would have cost us

Pros: Location

Cons: No

Pros: Great location. Convenient to downtown, attractions, and the airport. Very quiet even though close to the airport and I 40.

Pros: The easy on and off at the exit was great.

Cons: When we were parking for the night a woman came out to our truck and warned us not to park there because because several vehicles had had their windows broken. Also very little offered for breakfast. Could have done better.

Pros: The privacy

Cons: Parking

Pros: Location and Ameneties

Cons: Too thin walls and got noises from the adjacent rooms late in the night.

Pros: The only thing I liked about this hotel was the breakfast attendant,

Cons: This was the worst hotel experience I'have ever had. The bed was comparable to sleeping on plywood and we had back aches. The hotel smelt moldy and the elevators were terribly slow:noisy. I wouldnt recommend this hotel to anyone and will never stay at

Pros: Location to the airport

Cons: The beds are set up too high

Pros: location is close to airport

Cons: Bedding is not clean. It seems that the comforter is not dry or didn't get changed or washed. It has moisture feeling when body is covered by the comforter.

Pros: The staff was great and room was clean.

Cons: There was a car in the parking lot that's alarm was going off all night and they could not do nothing about it. So none of my family slept the whole night.

Pros: Since breakfast is included with the room, we expected a modest menu, but there was everything anyone could want, and it was freshly cooked and attractively displayed. Jayne, the Breakfast Lady, was especially friendly and accommodating. Other staff members were also friendly and helpful. The airport shuttle was free and prompt.

Cons: This is a small thing, but the power outlets at the lamp next to the bed did not work, and the cord I tried to plug in kept falling out. I always carry an extension cord, so I was able to plug into an outlet low on the wall and use it.

Pros: The hotel amenities were exactly what we wanted for our several day stay. All was clean and in order. The staff was friendly and helpful.

Cons: About our third night at the hotel a youth sports team showed up and was extremely noisy and disruptive. The coach must have had a room near us because we kept hearing banging on the doors even as late as 11 p.m.

Pros: Smelled Clean

Cons: Bathroom, hard to turn on shower

Pros: Clean & modern rooms

Cons: The eggs at breakfast were an odd shade of yellow

Pros: The shared areas were well-kept and accommodating... The hotel and rooms were also fairly clean.

Cons: The beds were atrocious. I've never had a more painful sleep. The beds were rock-hard and entirely uncomfortable. Even the furniture (chairs and couch) were completely uncomfortable. The pull-out was the most uncomfortable pull-out bed I've ever seen.

Pros: The front where you check in was very nice

Cons: the room smelled like mold and the refrigerator didn't work, when we had paid extra for a room to have one

Pros: The breakfast was really good

Cons: The room smelled really bad like mold

Pros: It was convenient to what i was there for.

Cons: What I don't like is the meat choice at breakfast, offer heathier alternatives, some turkey or chicken products or even vegetarian, many are moving to healthier life styles and the nasty swine is not part of it.

Pros: I didn't like anything about it. The staff was stupid and uncooperative. They promised me a van to meet at the airport, swore it was there when I was waiting for it at the right place and there was van and it was downhill from there.

Cons: Everything. I had to take a cab to the hotel and the were was a blank sign that I could see from the road, but no way to identify it as the Best Western.

Pros: Very very clean. Seems fairly new.

Cons: Staff was excellent but for the desk person who sent our wake up call to the wrong room. Bad for us and bad for the people who got a 3:30am call. Gym needs a bit more. Breakfast just a half step above what is served at motels. Felt like I paid a bit more than what I got.

Cons: That it don’t give us that wow factor like online and the front desk lady was rude and not helpful she hid in the back room instead of greeting guest being helpful

Pros: Robbie goes above and beyond to make your stay exceptional!! Bed and linens high quality and comfort is top notch at this price point!! This is our only place we stay when in Nashville. 100% satisfied

Pros: Nice room layout

Pros: Excellent location, clean and modern, well lit parking lot,large room,comfortable beds,clean sheets, fast shuttle to airport, allowed me to park my car instead of using airport parking

Cons: I could not get the pod coffee machine to work, but other than that it was perfect.

Pros: Service is top notch.

Cons: The sheets that were on the bed we old and rough. The hotel should look into getting all new linens.

Pros: Comfy bed.

Cons: Room was very cccooolllddd! Even after turning the heat up.

Pros: Close to airport but not a lot airplane noisr

Cons: One of the remote controls for the television did not work properly. It was then I realized that if my biggest complaint about a hotel room was that one of the 2 TV remotes didn’t work as expected it must be a good place.

Pros: Hotel employee and the crew were very accommodating. He made sure he stayed in contact with us to see if we needed anything, he really made our stay in Nashville feel like home. Would love to stay here when we visit Nashville again.

Pros: Staff members on reception were very helpfull. Good location- public transport's stop to citycenter near the hotel, 10 minutes to Shopping Mall on Uber taxi.

Pros: The staff was very friendly.

Cons: The entire hotel smelled horrible and my bathroom was dirty.

Pros: Hotel employee was at the front desk and she was one of the most pleasant attendants that i have encountered upon a hotel visit.

Cons: I did not find anything i did not like. Maybe the fact that i couldn't stay another day to enjoy the wonderful experience.

Pros:  the check in agent was beyond awesome. She was so nice and personable. Breakfast was great. Comfy bed. Spacious room. Will stay again. Love Nashville!!!

Cons: Bathroom/shower needs updating

Cons: The hotel room smelled so badly I could not sleep. It was musty and the curtains were dirty and tattered. There is only room air conditioners and I think they were the source of the mustiness. The furniture looks worn and and drab. Do not stay here.

Pros: Staff friendliness is amazing. The room was so clean I didnt want to sleep in it (lol) everything was perfect. We will return!

Cons: NA

Pros: The room was very clean and roomy. Very nice for a Quality Inn.

Pros: Close to the interstate The mattress was very comfortable.

Pros: I have stayed in a number of Quality Inns- I have to say that this particular location was my favorite. Friendly, helpful staff. Good hot breakfast, plus complimentary snacks and drinks. Classy design. Easy airport access. Great job!

Cons: Parking lot was full because of the inside restaurant. I was allowed to park by the sidewalk until the restaurant closed and then moved to a parking space. Minor inconvenience, but worth mentioning if it's a big deal to you. Don't get angry at the staff.

Pros: Fresh baked cookies and popcorn at front desk. Awesome breakfast options.

Cons: The bathtub walls have cracks and peeling.

Pros: Very modern, clean and stylish lobby and common areas. Nice breakfast. Very clean, spacious and well maintained room.

Cons: Any hotel by the airport will have airplane noise and this one was no exception. Central courtyard area was noise producer in the morning since breakfast area was there. Sound echoed and woke me in the morning. Otherwise this place was stellar.

Pros: The pool was really good for the kids and it appeared the hotel had had a face lift somewhat recently

Cons: Bathroom TINY... also, while I could tell a renovation had been done, there were parts that had been missed that still looked like an old/grimy hotel. The light switches and outlets should all be changed out as they are dirty/grimy looking. There are places in the bathrooms that need painting - specifically where walls meet ceilings.

Pros: Some of the management and front desk staff were fantastic. other forget to put in wake up call. a simple thing but imperative for a business meeting.

Cons: No workout room, pool in maintenance r/t refurbishing. Wireless internet worked infrequently and when it did was unacceptable.

Pros: The beds were extremely comfortable, the place was clean and towels were soft. Breakfast was very good and had so many options. Staff was so friendly and the room doors all faced into the lobby which was cool and helped everyone not to be noisy during the night.

Cons: The carpet was kind of weird feeling and dewy. I also wish breakfast was an hour longer.

Pros: Staff was super nice and helpful. Very comfortable beds. Quiet. New facilities. Great value for money.

Cons: Comforter was dirty with blood stains. Was changed immediately after informing the staff. Breakfast was horrible and coffee came from a machine not freshly brewed. Small bathrooms.

Pros: Every single employee we had the pleasure of interacting with was exceptional at Home 2 Suites. From the front desk customer service to the cleaning crew, and janitorial too. We stayed during the storm, and even though the employees were clearly very busy, everyone was so friendly and accommodating. Kudos to all of them!! Keep up the great work.

Cons: Umm, nothing really. Would have loved a hot tub though :).

Pros: Connor connor connor He was awesome, best employee working

Cons: I didnt think they put enough into the kitchens as far as cups, plates, silverware, etc I didnt.like the single eye burners without a few real.stove

Pros: Cleanliness, convenience

Cons: Nothing

Pros: Excellent location 5 min. quick drive from airport but quiet both from interstate and flights. Large room. Had to depart before breakfast. Excellent attention to covid precautions.

Cons: bed was regular double size.

Pros: Really bad

Cons: The people not friendly and the food not good

Pros: Location was beautiful and easily accessible. The room exceeded my expectations and the staff were friendly

Cons: Nothing, keep up the good work

Pros: Price

Cons: Room wasn’t really dirty, but had a nasty stained 1980s sofa. The ceiling on top of the bathroom shower was nasty. Mild behind the shampoo dispenser.

Pros: The cleanliness of the room, and the size based on the price was quite impressive.

Cons: There was a slight issue with the trash pick up and getting the bags replaced, but I contacted the front desk so that they were aware.

Pros: friendliness of the staff

Cons: air conditioner shut off when I came back and room was 74 or 75 degrees.. took a bit to cool it down. Would have liked a King bed instead of queen

Pros: The location was excellent for our trip

Pros: Location was near the event we were attending. The staff were friendly and helpful, they gave us a checkout time an hour and a half later than normal. It was easier to put together a healthy breakfast than some places we've stayed.

Cons: We couldn't seem to turn the fan/ac all the way off -- but that might have turned out to be a plus because it kept us from noticing planes once we went to sleep.

Pros: Clean.. Nice looking rooms.. Staff was friendly and helpful

Cons: N/A

Pros: Location and courteous staff.

Pros: The hotel was very clean and comfortable.The staff was very friendly and helpful.

Pros: Great location. Convenient to downtown Nashville.

Cons: Room was nice, but could have been cleaner for a "newer " hotel.

Pros: The appliances, the setup of the room, very updated

Cons: Nothing at all

Pros: The staff was great

Cons: No

Pros: Hotel was clean

Cons: Limited parking

Cons: The beds were some of the most uncomfortable beds i have ever slept in. I expected way more from a Hilton property

Cons: They toilet was messed up, kept running, had to turn the water off at the wall to get it to stop. Floor in bathroom not swept very good. hair and ponytail holder found.

Pros: It was a new facility so everything was shiny and new. The lobby/lounge area was very open, airy and inviting. This is a great place for families with a great pool, walking trails,outdoor grills and picnic area. It was nice but not impressive for the money.

Cons: The bed and sofa both were very uncomfortable. It was supposed to be a suite but it was the size of a regular room and they had some sort of curtain that was supposed to divide the sleeping area from the rest of the room.

Pros: The breakfast was very good, lots of choices, but not open long enough, especially on the weekend. The hotel was comfortable. One staff member did not have any change at the front desk so went to his car to get his own quarters to break dollar bills for me. That was nice of him. The rooms were spacious, well organized, and laid out well.

Cons: The housekeeping staff was not good. One day they never showed up even though I asked them to clean the room and let them know when I left so they could get into the room. Once I returned, no one was on staff to clean the room. The other days the staff just did not clean well. Left trash on the floor, did not take dirty linens. Never refilled my empty tissues or toilet paper until I asked for replacements. Also, one day there was an employee parked in a handicapped parking place all day with no signs of being handicapped nor did he have handicapped plates or placard. On the next day the hotel van was parked in a handicapped space all morning. There is only 4 handicapped spaces at this hotel. This should never happen. Not good water pressure in the shower. Sliding doors in bathroom were difficult to use.

Pros: Home2 was a great hotel super close to airport but couldn't hear planes. Staff was super friendly and nice , rooms were very clean and we'll stocked ,I got a suite and it was a lot bigger than I expected, overall a great stay

Cons: Only issue I had was there must have been a junior hockey tournament the weekend I stayed ,kids were everywhere and extremely loud and running up and down the hallways,but that's not the hotels fault it's the parents.

Pros: The hotel was newer with all the standard features.

Cons: Pocket doors in the bathroom are a bad idea. Pool is much colder than expected for a heated pool. They also over sold our suite we purchased, no compensation for the mistake.

Pros: Hotel was very modern and clean.

Cons: Breakfast hours were very short (6-9) and choices were limited. One of the cabinets was broken in the room. No maid service on the weekend without special request. Shower water pressure was almost non-existent. Overall, I was just not that impressed. I understand the hotel was green but it only seemed to be green as a mechanism for cost savings.

Pros: Easy access to and from the airport. Easy check in and the room was ready upon my arrival. Clean and comfortable room. Will stay again

Cons: The snow outside. I’m a California boy

Pros: We loved how close it was to the airport. Having a Bistro was a bonus. The lobby was an excellent retreat.

Cons: No

Pros: Crazy storm so the restaurant was out of food when we arrived but the breakfast was delicious! One employee had been there for three days straight- she was awesome helping out wherever she could to make things go smoother.

Cons: Pot smell blowing out of the vents in the hallway.

Pros: The bed was super comfy so I got some good rest!

Cons: A bit bummed because I was told that breakfast is included when I booked and it is in fact NOT included. Got a little sandwich from the bistro but you have to pay, which was a bummer.

Pros: Friendly staff, clean facilities, comfortable beds

Cons: Nothing I didn’t like

Pros: Best TV features I've seen at a hotel in a while.

Cons: shower was nice but a little cramped.

Pros: Clean, friendly staff

Cons: Old spice smell was very strong in the lobby, walls were not well insulated. We could hear snoring on one side and someone coughing in the other side.

Pros: The employees

Cons: Outside pool

Pros: Clean and quiet

Cons: No

Pros: Typical Courtyard Good hotel

Cons: Walls are paper thin, security came at my door for watching tv normal volume, instead the other room was yelling at 3 am as if they were deciding the outcome of the elections. Rude

Pros: The clean quiet atmosphere. Staff was very friendly and attentive.

Pros: Staff was amazing.

Cons: Everything was great and I’m a very picky person.

Pros: considering we visited during the Covid crisis they had made all necessary arrangements to keep with social distancing. Over all very comfortable rooms and very quite.

Cons: that the front desk clerks also had to make the drinks at the Starbucks so someone checking in or someone ordering a drink had to wait till they were able to wait on them.

Pros: The restaurant and bar

Cons: N/A

Pros: Very clean and good service.

Cons: No

Pros: Beautiful facility, friendly staff and delicious breakfast. Quick drive to Broadway st.

Cons: Everything was perfect

Pros: Rooms were clean and bright, great bed

Pros: Clean. Friendly staff. No free breakfast but the offerings at the cafe downstairs were very nice and fairly priced. Close to airport.

Pros: My grandchildren and I were very impressed with all of the staff that we had direct contact with, and our rooms showed us that the service staff also did and excellent job.

Cons: N?A

Pros: I was very impressed with the good attitude of the attendant when I arrived. She was extremely helpful when telling me about the things to do in Nashville.Excellent customer service is all I can say. I cannot remember her name unfortunately but she did an outstanding job.

Pros: Clean, comfortable beds, pool, balcony

Cons: Nothing

Pros: The beds were comfortable

Cons: The bathroom was not clean and seemed out dated

Cons: The bar/grill, overpriced for cooked frozen food !!

Pros: everything was great

Cons: no potatoes for breakfast and only one side of the elevators were working

Pros: We always love Embassy Suites for the quality and awesome breakfast. The staff at this location were very friendly and we got checked in quick and easy. Only con was one of our rooms had not been well cleaned in the living room area but other than that a great stay.

Pros: Breakfast was alright. Not like it was the first time I stayed. I think it was because of the pandemic but it was still ok.

Cons: I didn’t like all the people but that’s just me. I just don’t like people very much especially if I don’t know you.

Pros: The property was great! The rooms you can tell are a little older but the lobby is beautiful. The room was plenty spacious for my family of 5. The staff was great and the breakfast and cocktail hour was wonderful. You can swim in the pool but must make reservations to use it (gym too)

Cons: The rooms were a little old and the water was not very hot. Still a fantastic value. I asked for more towels and never got them was my only real complaint. Also you pay 14 for parking a night. Even with that, the value was well worth it and beat out any other hotel in the area.

Cons: Lights weren't working, but I didn't complain about it.

Pros: Free breakfast and cocktails

Cons: When I check in the hotel person that checked me in stamp my parking and said it would be free but when I check out the hotel person said it would be $14.

Pros: The separate sitting area with the sleeper sofa gives moms and dads their privacy. The breakfast is on par with anything you would have to go out and get a restaurant. Very convenient to Opry Mills and the airport. Staff is super friendly and helpful.

Cons: the parking fee that i did not know about . the manager reception was bad too.

Pros: It was nice and clean. Quick check and check out.

Cons: When I booked it said free parking. When I arrived at hotel I still had to pay for parking.

Pros: Amazing breakfast, beautiful hotel, indoor pool etc.

Cons: I didn’t like the $14 per day parking fee when online it said free parking.

Cons: The hotel opted us out of room service and the room placement near the elevators was not good; constant dinging.

Pros: We really liked the personal chef for breakfast. He was very fast and very efficient. Very clean room. Loved the glass elevator. Hotel personal were very helpful with whatever we wanted to know.

Cons: No. Everything met our expectations and more. The room was excellent and anything we requested like clean towels midweek was given to us. The 2 tvs one in living room and one in bedroom made it possible for all family members to enjoy. Very friendly.

Pros: Employee who checked us out on Sunday morning. Breakfast was delicious too.

Cons: Most TV channels did not come in clearly. Difficult to get to free Wi-Fi… Had to sign up for Hilton Honors and still had to get a promo code from the front desk. Had to pay $14 to park .

Pros: Our bartender in the lobby was amazing! She was so kind, even when we showed up when she was closing down. And she offered us 2 rounds of drinks. Amazing service!

Pros: Very close to the airport. Large rooms.

Cons: Hotel charges $14/day for parking, which few or no other hotels in the area do. It seems like a way to make their rates seem more competitive, but actually hit you with a fee you’re not expecting. Common areas need updating.

Pros: Clean and quiet

Cons: Tv was not working. We got in late and there was no food available besides snacks and pizza delivery.

Pros: the staff are great!

Cons: paying for parkig

Pros: Hotel employee did a great job checking us in, breakfast was good.

Cons: Shower was not clean. Manager special/happy hour food was lame

Pros: Room size

Cons: Very expensive cost to park; hotel is NOT near the airport

Pros: We really like the free breakfast and we like the free happy hour from 530 to 7:30 p.m. daily

Cons: When we booked hotel it was supposed to be free parking but they charge $14 day

Pros: All Suites. Breakfast.

Cons: They now charge for parking. Your site included "Free Parking" as an amenity. You can't even get onto the property without receiving a ticket for parking. The breakfast was cold. There were no warmers for the buffet serving trays. The room was noisy.

Pros: beautiful hotel and very convenient location

Cons: there were so many insects in the room. Really ruined my experience in the room but the hotel as a whole was very nice.

Pros: The lobby effect and the courteous staff.

Cons: Tv wasn't working and got water in shower took a while to warm up.

Pros: I was totally disappointed with this hotel. I cannot say anything positive at all.

Cons: I was disgusted with everything in Room 515 which was designated the "Governor's Suite". I can 100% tell you what was in this room did not come anywhere close to the title it was given. All of the furnishings had huge stains and scratches (filthy).

Cons: Better updates rooms. Better breakfast

Pros: The room rate was very good. The hotel seems a little older. Needs some maintenance touches, elevator broken for two days. Room Cleaning staff excellent, Dining staff excellent, Front desk staff needs some work. I give the hotel a positive review.

Pros: This hotel was one of the nicest we’ve stayed in ever. Every area we encountered was sparkling clean. The staff was very helpful and professional...I asked for a few special requests that they were happy to help with. I’m not a fan of indoor pools but this was an exception. Was incredibly clean, no gross towels laying around or puddles of water. Water was perfect temperature and it was quiet and peaceful. Location was convenient to both the airport and downtown.

Pros: The rooms were very clean. Great service by all the staff. Made to order I let in the worming was the best. I’ll be back!

Cons: Nothing

Pros: The best part was the free cocktails during the nightly reception!

Cons: My bathroom was flooded when i got there

Pros: Staff was friendly and helpful

Cons: Room had ladybugs(3) and there was construction on the road near the entrance

Pros: The Lobby area was beautiful and inviting.

Cons: Parking limited/inconvenience Breakfast area could've been cleaner. Advertised as newly renovated - dusty baseboards. trash found between sofa, cleanliness of bedding questionable; repair tools found beside toilet; hair and stains used my chlorox to clean

Pros: The true suite-style setup of the rooms makes it nice through my pregnant wife was sleeping I can go into the living room area and watch TV and hang out. We always use Embassy Suites and with the fur can use Embassy Suites whenever possible

Cons: The restaurant in the hotel lobby the worst experience we've ever had an Indian restaurant and all of our travels throughout the world. The staff was rude unwilling to cater to us as needed 45 minutes to get a drink order of a glasses of water.

Pros: Location, breakfast

Cons: The lobby was so loud on Saturday night we could not go to sleep until well after midnight. We asked for more blankets at 9:00pm and the staff said they would have them brought to our room shortly. I had to go to front desk around 11pm to finally get them

Pros: The Breakfast was Great

Cons: The bathtub was dirty and had a lot of mold areas unfortunately. It was gross. I will not stay at this particular hotel because of that.

Pros: Good breakfast

Cons: Room temperature could not be controlled and smelled musty. I reported it but no action.

Pros: The breakfast omlet was very good.

Cons: The hotel could use some freshening up. Carpet and furniture showed signs of aging.

Pros: Like the packaged we purchased, room layout (bathroom too small), breakfast and evening reception.

Cons: The smell in the room. From the time we checked in we told the front desk of the smell in the room (smelled like sewage). No one tried to figure out what was wrong just mask the smell. No one really seemed concerned. No contact from manager.

Pros: Breakfast and lobby area is good. Pool is better than average for kids but no hot tub.

Cons: The rooms were not better than a 2 star.

Pros: Nice that it is centrally located and right by the airport.

Cons: Our room smelt horribly of cigarettes smoke. We called to request a room change numerous times and they never fulfilled their promise of getting us a better room. They refused to compensate for it. The room was not clean. It was disgusting.

Pros: The breakfast was great and the room was very clean and big.

Cons: The Internet was impossibly slow! The iron in the room was broken and had a huge hole in it so it leaked water all over my shirt. Took 10 entire minutes to reach someone at the front desk and they were not apologetic about it at all.

Pros: Location and breakfast

Cons: The comforter and a pillow had brown stains that looked like fecal stains. The air conditioning did not work properly. I informed the staff of the issue and they said sorry and that was it. Also the restaurant on site could use better selections.

Pros: So the good - great facility - great breakfast - good beds. All of the basic things you expect from a hotel. I have stayed here numerous times and have always thought this hotel was "top notch". But this time a little bit less so.

Cons: The frustrating/irritating parts. 1.) Room keys that quit working around 8:30 AM on the day of checkout. I had to go down to the lobby twice before I finally got a key that worked. 2) housekeeping came knocking at 8:15. I had not even thought to put the do not disturb sign out yet. But they woke up my daughter who was still adjusting to this time zone. I had picked her up at the nearby airport the previous night late. 3.) Elevators not working - there are really no interior stairs in this facility; and since all of the elevators on our side of the building were out of service - I had to "walk around" to the other side to the very busy elevators to get to the lobby more times than I wanted to. Especially to get replacement keys. I think a minimum service level would be to have at least one elevator on each side working. 4.) Pool was murky and not very warm. And I was the only one in it. Summarizing: The staff were very kind and friendly - the food and service great - but facility seems to be in need of maintenance. I don't think house keeping should be knocking before 9:30 AM.

Pros: Front check in / service was excellent, Location is superb, for those that fly in. Free Shuttle service :To and from the Airport & any were within 3 miles* morning noon till night . Mr Mike will get you into town for your average needs and always with a smile., The in house Breakfast every morning was delicious ! THANK YOU { Chef Jeffery} . My favorite {Western no jalapenos } OMG there awesome !! { Indoor pool and gym } {Open Bar and snacks 5:30-7:30 p.m }. Excellent housekeeping, Taxi service to Nashville and back cheaper than renting a car . In house Dinning { The TEN dinning room } has very good meals and entertainment in the eve. We had a wonderful stay !

Cons: Be careful of pamphlets slipped under door for Pizza Orders. The Hotel is doing there best to stop these people . These Scammers are trying to get your C.C #. No Address on the Pamphlets is key.Play it safe>>>. See desk if you'd like to order Pizza for delivery.

Pros: Location

Cons: Parking

Pros: The beds were comfortable.

Cons: The overall feel of the property's rooms was not up to par compared to the other Embassy Suites where we have stayed.

Pros: The extra space was a real benefit - as was the proximity to the airport

Cons: breakfast did not start before we had to head to the airport

Pros: The made-to-order omelettes for breakfast and the manager's evening reception with free adult beverages. Although there were lines at both of these events they seemed reasonable and there were two omelette chefs working. The front desk was very friendly and helpful. A very comfortable stay. Close to airport with free shuttle.

Cons: The location is in the middle of an office park, but the downtown shuttle helps with this.

Cons: The breakfast area needed more help and more organization ..food was great !

Pros: Very comfortable and great breakfast

Cons: All good

Pros: Rooms were clean and comfortable, and every room is a suite. That is important if you have small children that go to sleep before you do.

Cons: The lines at the breakfast buffet got a little chaotic because everyone stood in the slow moving omlett line until they realized they didn't have to unless they wanted one. Plus it got backed up finding clean tables. Buf it was obviously busy due to the holiday weekend and the staff was not standing around doing nothing.

Pros: Clean and comfortable and near airport.

Pros: Monitor outside activity, add outside lighting for car protection. The hotel is nice but the outside activity & darkness can ruin the hotel.

Cons: The outside activity. Ppl hanging outside the hotel building & the darkness outside the hotel.

Pros: Beds were very comfortable. I liked the fact that they had a grab & go breakfast available during the Covid-19 .

Cons: No

Pros: the bed

Cons: none

Pros: It was a Hampton Inn

Cons: The night clerk who was very rude and had a chip on his shoulder Was not professional and very abrasive

Pros: Staff was very friendly and helpfull.

Cons: No

Pros: Friendly front desk and breakfast service.

Cons: Could not get WiFi in our room at all. Had to go to the hall and lobby. I asked first morning and it didn’t help. Breakfast yogurt and hard boiled eggs were only available our first day.

Pros: Convenient to work site. Great breakfast.

Cons: Refrigerator froze food. TV was small and sound quality poor. No towel rods

Pros: friendly staff, great location close to airport

Cons: no

Pros: Very clean modern room. Excellent breakfast

Pros: Helpful staff, excellent breakfast, great location for airport

Cons: No

Pros: very very comfortable bed the room was in like new condition and had amazing shower pressure not often i take 45 minute showers but i loved it the beds are super comfy and the pillows have structure they are not flat pancakes this location shows what the Hampton brand really is an affordable luxury hotel

Cons: other than the floor protection being left in the elevator after the construction workers left (inital apperance was oh goodness the elevator linoleum is peeling up really bad) nothing really bad to say about the location

Pros: Staff was friendly and helpful.

Cons: We got a room for only several hours because our plane was coming in at 4:00 a.m. and we couldn't get into our next hotel until 3:00 p.m. We were put on the first floor and could hear conversations at the front desk as well as all the guests coming in and out of the hotel and up and down the hallway. We have stayed at Hampton's before and have always been pleased but since we got no sleep, we would have been better off sleeping at the airport until our rental car agency was open. This would have also saved us a couple of hundred dollars.

Pros: Staff was incredibly warm and friendly. Airport shuttle was very convenient

Pros: Great service and perfect location

Cons: Elevators are in dire need of maintenance , had a couple of scares , decided towards the end of my stay to take stairs even thought I was in the 7th floor

Pros: Continental breakfast

Cons: Showers Pillows Humidity in room No bathroom ventilation fan

Pros: Definitely wasn’t what I booked!!! Had to change rooms!! Asked for covers and towels for days and never received them!!! Phones and remotes didn’t work!! Windows COULDNT OPENED THEY WERE SCREWED SHUT!!!! door to the cabinets was FALLING OFF!! Got locked outside Multiple times due to key card keep deactivating! Staff was rude to my fiance!! Very very rude! Never will come again!!!

Cons: Never will come back

Pros: Everything was good

Cons: Good

Pros: The staff was helpful and friendly.

Pros: Very nice location n good placement plus the staff was excellent and did there jobs n beyond

Pros: Check-in was great! Miss Helen was so friendly. The room was huge and so cozy! The cookies were delicious and a sweet surprise!

Cons: Having to leave!

Pros: The room set up and how the had germ x every where

Cons: Its was very clean an quit. Very nice place to stay. Will come back again

Pros: Nice room very clean and comfortable

Cons: Room was noisy! We were placed close to the bar and the people there were very noisy even after midnight. Which made it hard to sleep

Pros: Most of the staff was friendly and helpful. The location was convenient.

Cons: No one knew how to work the safe but the maintenance man. Never used it after that. The pool does not connect like in pics. Have to get out of inside to walk outside to get in outside section. Why bother have it connected then? No fan in bathroom.

Pros: Decent location. Nice room for the price. Clean, nice bed. HDTV flat screen. You get a cookie when you sign in.

Cons: Hot water was sporadic.

Pros: Clean facility and close to the airport for our travel needs. The staff was very accommodating and friendly. Highly recommend this hotel and will stay again. My car was safe while we were gone on our trip for a week. Love the 24 hour shuttle service

Cons: Nothing negative to report. Had a great one night stay and left my car safe for a week. Thank you for quality service and facility!!!

Pros: I liked the living area separated from the bedroom. The cookies too, I just like Doubletree!

Pros: Location is great as near downtown, orpyland hotel, opryland, and opry mills shopping. All within 3 miles.

Cons: Did not think the room was quit up to a Hilton-doubletree standard. We were assigned the accessible room (that was ok) but room was a little dingy, shower-tub area had rust stains running down tile where grab handles located.

Pros: Location

Cons: Water pressure in the shower was VERY low. I also prefer hotels that offer complimentary breakfast----the buffet was $11.95.

Pros: Location is pretty good. Downtown 10-15 minutes away traffic permitting. Opry Mills Mall 5-10 minutes away. Room is spacious, bed id comfortable. Free cookie.

Cons: Bathroom is spartan.

Cons: Wish the A/C worked better

Pros: This hotel was very nice and the staff was nice.

Cons: It would have been nice if a continental breakfast was offered with your stay. Only negative issue we had was that water ran out onto the floor in our shower. It was a ADA shower and there was nothing to keep the water in the shower.

Pros: Location in relation to the airport and to where my meeting was to occur. Also, the staff was quite friendly, especially at breakfast.

Cons: No.

Pros: Lobby was updated and inviting; room was clean and smelled fresh. While the check-in area was small (only 2 computer terminals), the staff were very polite and welcoming.

Cons: Fixtures halfway out of the wall. 22:30, reported inoperative TV. Reception said a few minutes. Nobody arrived! Checkout supposedly noon, but housekeeping woke me at 08:30. At checkout, nobody asked about my stay! Southern hospitality? Not.

Pros: Front desk was nice.

Cons: Staff was great. Room was not what I expect from a doubletree. It was clean but the tub backed up while showering. Paint peeling in bathroom. Cracks, caulking issues all over the tub and toilet area. Lamps didn't work. Etc. Major renovations very loud.

Pros: It was where we needed the lodging.

Cons: I did not like many things. I am a Hilton Rewards member and I they were aware of the operations of this hotel they would remove it from active consumer usage. Air Condition was sporadic at best, room smelled like old mop water, stale and musty.

Pros: the front desk staff was awesome. extremely friendly

Pros: Very clean, and staff was excellent. Great location to downtown, about a 5-10 minut drive depending on traffic. Nice part of town. Will definitely stay here again. Highly recommend this hotel.

Pros: I loved the room, the bed was extremely comfortable. I loved the balcony, and great service at the restaurant/bar.

Pros: Had a bar

Cons: They had pets in the building. My shower door wouldn’t stay closed had to take shower with door open. It had snowed 3 days before I got there they never had the parking lot cleaned. There are no microwaves in the room

Pros: My first stay since it originally opened, still great.

Cons: I like to run a fan even if AC/heat is off

Pros: Front desk, service, atmosphere

Pros: Very nice hotel and staff

Cons: The pay parking gates were not working right

Pros: Hotel is beautiful and clean. Staff was amazing and the bartender, was awesome. Bed was comfortable and room clean.

Cons: Bring your own hair dryer as they are no longer in the room. When we arrived, there were 2 towels and 1 washcloth in the room. I called for more and they arrived within minutes!

Pros: The hotel is nice but it’s a secluded location and everything is super expensive at the restaurant.

Cons: I don’t like that they charge for parking... yes the fee was waived but only cuz I told her I had to autos.

Pros: Beautiful hotel, clean rooms, excellent friendly staff. Staff went above & beyond to assist us with any of our needs. Rooms & beds were very comfortable. We were welcomed and assisted from time we arrived until leaving. Will definitely stay there again.

Cons: Nothing

Pros: The staff was very friendly.

Cons: No laundry.

Pros: The bed so comfy the option to swim and workout...the staff are great and location is perfect and balcony is a huge plus

Pros: The room was comfortable and spacious.

Cons: Having to pay for parking.

Pros: The hotel’s staff was not only friendly but very  accommodating as well. The room was clean and comfortable.  in top of that, they were pet friendly. By the way, I  highlyy recommend Hotel employee. They were amazing!

Cons: Gratefully, I do not have anything negative to report.

Pros: Clean, nice beds and pillows to get a good night sleep.

Cons: Only 2 towels in room (annoying to have to ask for something that should be stocked), awkward location when trying to find at night. Arrived on day of Nashville bombing so computers were down. Girl had to double charge us then cancel one because couldnâ�

Pros: Great staff, clean rooms, and had access to the pool and gym. The salmon dinner at the restaurant was tasty.

Cons: Don't bother with breakfast. I understand they're operating with a reduced menu, but the food is overpriced, meh quality, and you can get the same coffee in your room for free.

Pros: It was a nice hotel

Cons: Yes the vehicle payment to park over night with that nice of hotel should be free to park

Pros: Staff was extremely friendly and helpful. Price was the best in the area and it was close to the airport. The low price was reflected in the hotel. Definitely isn’t a five star hotel and it does show its age but for the price it was great. Great p

Cons: I didn’t like we had to pay for parking at the hotel. Also the fourth floor was rather confusing to navigate.

Pros: Good zone. Easy access

Cons: Dirty room. Broken shower. No towels. Lobby never answer phone. Very old and and not well mantained hotel. This is NOT a 4 star hotel in my opinion. It might have been in the 90’s but not now

Pros: The view

Cons: Parking bath towels where old TV didn’t work No microwave in room. Drinks where like water.

Pros: Bed super comfy and felt Covid safe

Cons: Wish I would’ve known there was a $50 fee for bringing dog also a parking fee.

Pros: nice shower

Cons: No microwave in room

Pros: Balconies overlooking the courtyard

Cons: The stains on the couch inside the room

Pros: The xtra furniture to sit down inside the room and the bed was comfortable.

Cons: The toilet was flushing properly and pieces of the bedding was not clean .

Pros: The lobby area is beautiful & it has a restaurant/bar area

Cons: The room wasn’t as clean as expected for an 4 star hotel . Patio windows were dirty also the view for the patio was a dirty rooftop. Also tried to shower the next morning water Wasn’t running properly kept stopping

Cons: You have to pay to park! I payed for my room and now have to pay to park on site. Will never be back and will tell everyone to avoid this place. Our room faced the interstate and barely slept bc of the noise.

Pros: Nothing

Cons: Yes alot, the bees in balcony, cobwebs , durty glass door & multiple power outages.

Pros: Nice and roomy

Cons: I had a band aid on the back of the bathroom door which makes me think it wasnt cleaned good enough

Pros: Outdoor pool, balcony off room, nice courtyard

Cons: Dated, slow drain in sink, stained pillow

Pros: The lobby area was very nice

Cons: 1. $10 a day to park plus taxes. Had to walk a long way from parking area. Had to have key to even leave parking area. Why? 2. Balcony was looking at five foot concrete wall and roof with solar panels or something. Other rooms were available.

Pros: Very close to the airport and easy to locate. Nice lobby and staff is friendly

Cons: Shower did not work. Not much water was flowing and tub was not draining.

Pros: Location

Cons: Shower was clogged. Customer service is awful and rude. You have to pay to park at the hotel.

Pros: It seems to be nicer than main line hotels, because it off the main roads a bit.

Cons: You have to pay to park. It's a private lot for kripes sake!!

Pros: Overall it was a nice room

Cons: Shower was all cracked Pool in need of some love

Pros: Location was OK.

Cons: Checked in and it was dirty towels in the room. After about an hour the Manager came and gave us a $50 voucher for a very limited menu. $17 hamburgers and a couple of Caesar salads and that money was gone. It caters to large groups and airline personnel.

Pros: Centrally located

Cons: Hotel was not clean and understaffed there where dead bugs and dog hair on the floor. Was asked to be more to another room there were dead bugs and an love spider in the bathtub. Hallway carpets dirty and hair on the light fixtures.

Pros: Downstairs Lobby and Bar. Friendly Staff on arrival.  Hotel employee was awesome.

Cons: Realize with Covid things are different but room was not fully clean upon arrival. Dirty soap left in shower, floor dirty, not vacuumed.

Pros: It was clean

Cons: Very large hotel-too far to walk from either elevator to room,had to pay $10 a day to use parking lot, and had to pay for take out breakfast.

Pros: The 2 guys at the front desk were nice.

Cons: Room was filthy. Someone's drink was on the balcony, there was an eaten apple core on the floor under the desk, air wouldn't go below 75. Had to pay for parking which I was not told about. Will not be staying here again as it is in no way a 4 star hotel!

Pros: Nothing

Cons: The room was absolutely filthy. Stuff all over the floor, what looked like dried blood on the bed, pulled the cover back and there was bugs in the bed, pee around the toilet. NO WAY this is a 4 star hotel! Absolutely disgusting! Left and stayed elsewhere!

Pros: room was in bad condition no service no house keeping no customer service room smelly and had bugs in it no water in the room nothing basically the worst experience ever

Pros: Clean

Cons: Hotel charged credit card 12 Dollars for parking without notice (for "incidentials"), even I didn't park any car there. Room has no microwave

Pros: We liked that the outdoor pool was open and there was beautiful seating outside.

Cons: The main pool was very cold. The sides of the pool had missing pieces of tile. There were rocks and pieces of concrete on the bottom of the pool. Had leaves and bugs floating in the pool. Didn’t seem to be cleaned and maintained.

Pros: The view from my room of the court yard.

Cons: The room was dirty. The nightstand had stick stuff on it. The glasses were dirty. The cover were beaded. It was dirty. The parking fee.

Pros: The foyer

Cons: Yes in bedroom carpet stained. Shower handle broke, don't think they santized the room for the Covid 19

Cons: Had to pay $10 a day for parking given the location of this hotel was totally unnecessary my room had a balcony which my next-door neighbors dog came over and visit me anytime he felt like it which was a little disturbing

Pros: Location

Cons: Distance from room to lobby. Room also seemed dated.

Pros: The staff was helpful and friendly.

Cons: There was hair on the bed. The rooms are large but need updating. You have to pay to park even though it has its own parking lot with nothing around it except a business park. The room service food was subpar considering this is a four star hotel.

Pros: clean and easy to get too

Pros: Very nice looking hotel

Cons: Our shower did not work. We had to leave very early in the morning so there was no time to have it fixed. That was very upsetting.

Pros: Location

Cons: The room was not very clean. It had a moldy smell, tile was dirty and windows were very dirty.

Cons: Staff very friendly and accommodating. Enjoyed our stay immensely and we will be back!

Pros: The layout was really nice!

Cons: I didn't like the long strands of hair that was left in the tub that caused me to not want to use it.

Pros: It was close to the airport.

Cons: We ordered room service. The food arrived very late. Even after checking on our order at the front desk, we were assured it was in route. Our food arrived an hour and a half later. It was like warm and out drinks were watered down. Terrible!

Pros: The bed was comfortable.

Cons: Bathroom was very small and cramped. No microwave in room. Breakfast was not included, expensive. Did not like access to indoor pool was through workout room.

Pros: Closeness to the airport

Cons: I suffered from bed bug bites (about 20 spots). The hotel just confimred that they have treated the problem, which is a week after my stay.

Pros: the location the manager was great she was able to upgrade the room after our horrible 1st night very kind and easy to work with really won us back to the hotel. the second room was great and quite

Cons: we got to the hotel and the room we got was horrible there was a party going until 3am in the morning no one at the desk to help. The room was horrible the tub would not drain it was dirty and the faucet was falling off. low grade

Cons: dirty carpet and a stinky sock left behind. Restaurant took a good 15 minutes for someone to greet me. Order a simple 2 scoop sundae to go. She had me pay first and tipped her then. After waiting 20 min.I had to ask for it. 10 min. Later got.Not buzy

Pros: Comfortable, nice tv, great staff

Cons: Toilet didn't work. No heat Low water pressure

Pros: Not much

Cons: Let’s see, Rude staff Terrible bar Uncomfortable bed And the worst of it all, dirty bedding. Told the manager and she did not care. Go to Opryland for a few dollars more and get treated like royalty.

Pros: Great facilities, they gave my wife and I a free drink and appetizer from the bar!

Cons: The only bad thing was the remodel. The staff was upfront about the work though.

Pros: Checked in later than 3, of course with no issues. Was upgraded when checking in, was never told why. But the room Was fantastic and soft beds are always lovely. I enjoyed my stay and would definitely stay again.

Pros: Liked how it is always quiet and the location to airport is the big reason we like it.

Cons: Only major complaint was the bed was shot. Felt like the middle had fallen out but if that was the worst then I'll survive :)

Pros: quiet, upscale

Cons: nothing

Pros: The lobby

Cons: The dirty carpet. The garbage left in the nightstand from a previous guest. The location. The staff.

Pros: I have never stayed at a filthier place in my life. It turns out that they gave me a room that had not been turned over from the last guest. Yes, I slept in a bed with sheets from the last guest! When they found out about this it took them 4 hours to clean the room. STAY A WAY FROM THIS PLACE AT ALL COSTS!

Cons: Absolutely nothing. The conference I had to attend. But the hotel had nothing to do with that!

Pros: The rooms where clean, staff was very friendly will most definitely be staying again.

Cons: The pillows was great and fluffy but once you head hit them it went flat.

Pros: Looks lovely on the outside, beds comfortable. Brought us a refrigerator upon request.

Cons: Carpet in hallways worn out.

Pros: Check in and check out was nice and easy.

Cons: Most of cleaning staff did not speak English. Had a hornets nest outside the balcony, very unpleasant. Bathroom could of been cleaner. No continental breakfast.

Pros: We only stayed one night but we enjoyed our stay immensely. The bed was huge and comfortable. The room was clean and bug free. The indoor pool and hot tub were both clean and not super busy while we were there. The facility is beautiful. Highly recommend!

Cons: No continental breakfast but there is breakfast available for purchase (no review on the food, as we are elsewhere).

Pros: Clean, wide open rooms with comfy beds and the balcony is cool too

Cons: No complaints

Pros: The suite was really nice and clean. My husband and I enjoyed our stay.

Pros: Amazing all the way around. Staff was very friendly and attentive.

Cons: Don’t have a single complaint

Pros: The people at the desk the housekeepers were all so nice and efficient and friendly

Cons: There was nothing I didnt like...everything was great

Cons: The desk clerk walked into my room unannounced! The toilet broke and there was a toe nail on the couch.

Pros: Most very thing ,

Cons: Needs bigger tv, the frig did not work, no microwave in the room. Better breakfast, even with Covid

Pros: The property was close to the airport! The shuttle came and picked us up and got us right to the hotel. We stayed in a big room with a sitting area and it was clean and comfortable. There were toiletries and good heat! The little coffee maker worked perfect too. The front desk staff was nice and gave us extra creamers!

Cons: The free breakfast was really bad. Nothing healthy! No fruit or yogurt. Just cereal pre portioned in bowls with plastic wrap or hard boiled eggs. One of the reasons I chose this place is they said it included breakfast. Major disappointment. I understand COVID but they didn’t make a note or tell me when I reserved the room that breakfast was on hold.

Pros: Staff was super friendly, accommodating. Even remembered my name next day. Impressive.

Pros: It was a pleasant check-in. The night staff on 2/13 was nice and accommodating to my room preference. The Hotel is very close to the Airport and Shuttle Service runs every 1/2 hr.

Cons: N/A

Pros: Room and facilities were clean and everything worked. Checkin person was friendly. Location was good.

Cons: Checkin person had repeated problems with creating room keys...took 10 minutes of fussing. Shower was ridiculous..shower head at a bad angle that couldn’t be changed and water pressure that would remove your scalp. Control handle on the shower placed so close to the shower door it was almost unusable. Room layout was so empty it reminded me of a “handicapped-accessible” room even tho it was not. Stupid half-closet and sink outside the bathroom...is this a Motel 6 or a Hyatt? Large sofa in this “suite” did nothing to make the room better. I’ve stayed in Comfort Inns that were much more comfortable and well-appointed.

Pros: Location and cleanliness.

Pros: Staff was amazing!! Room was nice size.

Cons: Room smelled a bit doggy... as they allow pets. Wasnt horrible but someone who doesn't have dogs staying there would prob not like it. Told staff they said they would let housekeepers know know to correct.

Pros: The staff was absolutely amazing. The hotel and room were very clean.

Pros: Friendly and helpful staff, clean rooms and hallways, offering breakfast and pool was open even during pandemic, Fast Check-in and check out

Cons: When first got to the hotel, there was no soap and shampoo, when they came for house keeping they provided some.

Pros: The hotel staff was extremely professional and helpful for our six night stay. I would stay at this Hyatt again.

Pros: Area

Cons: No

Pros: The space in the room and the location!

Pros: The room layout was perfect!

Cons: We had a problem checking into the hotel. We went to use our sofa bed, and there were wine corks and hair all over the sheet. This bed was clearly missed when the room was cleaned. I called the front desk. They brought us new sheets.

Pros: Pretty nice. And close to airport. The lady at the front desk was very awesome.

Cons: Rooms were clean. But the carpet felt gross.

Pros: I loved that it was clean and everyone was so nice.

Pros: The Lady behind the desk was AMAZING, courteous and super efficient. We were in a bind as we had to leave a hotel we had a reservation in due to the hotel being dirty and unsafe. We did this reservation last minute and she made it seamless and was extreme

Cons: The room was perfect, the staff was perfect. When we are in Nashville again we will stay with this Hotel.

Pros: The staff is amazing. Nice to be greeted with a friendly smile (even behind a mask, thank you COVID) Always attentive, helpful. The location is fantastic and the pricing was excellent. We did have a slight problem. See next answer.

Cons: The first night, sink in the bathroom started to fill up with nasty black water because the hotel hadn't seen much occupancy. Early A.M. is started pouring all over the floor! They quickly moved us to another room. Worked just fine.

Pros: Close to the airport and friendly staff.

Cons: I found a short straw with white powder in it when we got to our room so it was obvious that our room hadnt been cleaned well.

Pros: The location was ok but it's really close to the airport and you can hear the planes!

Cons: The room was laid out very odd. It was a very big room but it had a lot of wasted space!

Pros: Size of room

Cons: Parking lot doesn't have space to park. Housekeeping did not clean our room. Replaced towels but did not make our room.

Pros: Bed was comfortable

Cons: Paid for a king bed, received a double instead. Staff did not care, and was not helpful. Elevator was the slowest I've ever been on. Maintenance crew was working, loudly, very early in the morning. Very disrespectful. Will not stay there again.

Pros: A nice clean hotel with quick to the point service. Very comfortable with a convenient location.

Pros: For my short stay it was really comfortable and I would definitely recommend it to someone else.

Pros: I loved the amenities and the free wifi and breakfast was great. Every staff member was so courteous and said good morning and hello to me. Even the contractors that were there doing additions (that day) said hello and greeted me. I was really surpised about that and so refreshing to see.

Cons: There was NOTHING about this hotel that I disliked. Highest marks all the way around.

Pros: I had a procedure & couldn't eat but sure smelt great

Cons: Directions for the TV & tissues in rooms

Cons: No kleenex tissues in the room. No extra toilet paper in the room.

Pros: Loud, noisy, dirty and the staff were rude.

Cons: You could hear every noise from next door room and hallway. Carpets old, bathroom old, bedding stained....quite a bad experience.

Pros: The king suite was very nice and roomy amazing room for the price

Cons: First shift was kinda rude

Pros: So if u are like me and a front line nurse working 12 hr overnight shifts , this is not your hotel! On the last day of my 4 night stay I asked , while still at work (5am), if I could get a late check out of 12 pm bcuz I was informed I had no relief nurse u til 8am. They flat out said NO! Even after explaining the situation. They said NO . They don’t do them anymore. I even told them of the 6 hr drive home I had that day once I checked out. For this reason I will never NEVER book with this property again!

Pros: The beds were comfortable and the staff was friendly

Cons: We had to change rooms because there was no shower curtain in our first room. The bathroom light wouldn’t work in the second room but luckily it was just the breaker which we fixed. Very dusty, not well vacuumed in the room or the hall

Pros: Pretty much all the staff.

Cons: Internet totally sucked. I couldn't get on and when someone finally helped me get online it was slower than dial up. The second time I asked for someone to help me, no one ever did and I was not able to do any work.

Pros: It was close to everything.

Cons: We found a dirty rag under the table. We smelled people smoking weed all night. People was slaming doors yelling fighting all night. The staff was rude andNever asked how our stay was.

Pros: Clean, well appointed rooms in very good condition.

Cons: I would have preferred 2 queen pillows on a queen size bed instead of 3 small pillows.

Pros: The Bed side reading lights are amazing

Cons: We came in on our reservation for 2 rooms and Room 167 was one of the 2 and the heat would not work So I called front desk and we were advised to move to another room and so we did, Because we have small children but my teenagers stayed in that room.

Pros: Loved the location, was close to everything. Beds were super comfortable and rooms were very clean.

Pros: Their breakfast was incredible!

Cons: Overall a great stay

Pros: Suite

Cons: Main areas of carpets needed to be vacuumed, breakfast was okay.

Pros: The breakfast was the best part of the whole experience. mkjm.

Cons: No

Pros: I was not impressed at all.

Cons: Shower was moldy. There was old food in containers in our refrigerator. There was food all over the floor. Our bed has small curly hair all over it. Entrance closes at 8pm - the smell of weed was strong - and sketchy people everywhere coming and going.

Pros: Very clean

Cons: No

Pros: Very Clean and Friendly

Cons: No

Pros: Clean, and hot breakfast

Pros: Breakfast was ok

Cons: Waited 20 mins outside to get inside locked hotel to get checked in, there was a lady there “hooking” as the staff put it and arguing with front desk staff

Pros: The room was very nice and I liked the view of the pool.

Cons: I booked a room with a balcony and upon arrival that option was not available. The staff seemed apathetic with my questions about the room and didn't offer a price reduction for the difference or any apology at all. The room was also not the cleanest.

Pros: Bath and body works toiletry items? Who ever heard of this.. Wonderful.. They had a bath of thank you.. They did not stop there free breakfast because of covied but served a full hot breakfast included in the price. I also loved the Built-in reading light

Cons: Loved everything about it

Pros: We’ve stayed here before. They always have a friendly staff and it’s just a really cool atmosphere.

Cons: The room could have been cleaner. The sliding doors were dirty and there was trash left from the person who stayed before us on the floor by the bed. Maybe the cleaning people should do a better job.

Pros: The balcony attached to the room and the breakfast.

Cons: The area seems kind of sketchy

Pros: Leaving the hotel.

Cons: The photos on the website are very misleading. The room was nice but the ceilings were low. The sheets on the beds were damp and had cigarette burns. The breakfast was terrible. The worst part is the no pet policy. Expensive for the quality. Not 3 stars.

Pros: The breakfast was excellent!

Cons: A black lady in the front was rude very rude!

Pros: Convenient

Pros: The staff was pleasant. The room was spacious. It was a great room for the price.

Cons: The carpet meds to be cleaned. The walls seems to be in the middle of a remodel. The bathroom vent didn't work. The finishes in the room needs updated.

Pros: Stayed for two weeks two different times and both times I have been very happy. Located in a great place. Very clean and friendly people who work there. Breakfast is very good. Very Quite place.

Cons: Nothing wrong with this place.

Pros: They were still serving a hot breakfast which was decent. Pool was open, staff was friendly and prompt.

Cons: A/C wasn’t working in room, they gave us one next door so we had to repack and move rooms. Had to go back to office to get new keys. I asked for king size bed rm and was told none available, I asked for room with balcony and was told none available

Pros: The front desk lady was nice. That’s all

Cons: The bathroom had mold. The toilet was dirty and floors were far to be cleaned. The stairs were so dirty and smell bad.

Pros: Location

Cons: Room looked more like a 1 star hotel than 3 star. The staff we checked in with was not at all friendly.

Pros: The saltwater pool was awesome

Pros: Pool area and bed

Cons: Pool area closed

Pros: The Price was great and the room furnishings were in really good condition. House keeping did a really good job cleaning and maintaining the rooms, hotel smelled good and common areas were well maintained.

Cons: Hotel seemed to have a lot of criminal type people and activities in and on the hotel property, kind of made me un easy in the evenings. A person was working out in the gym with no shirt and shoes on.

Pros: So easy to get to & very clean room.

Pros: Decent room

Cons: The shuttle service to/from airport and the private shuttle to town were both jokes and useless

Cons: Staff not willing to step out of box to help!

Cons: I asked front desk people how to get to 24 north, neither knew then referred me to gps that was not available to me.

Cons: Man who checked us in was rude, others ok

Pros: The staff was very friendly

Cons: The room was dirty, and we found shards of glass in our bed

Pros: nice breakfast included, also cocktail/beer for adults in evening.. Free parking. Shuttle to downtown clubs $10pp. Free wifi. pool, jacuzzi. Near airport.

Cons: beds were small for 2, and mattress too soft for me. Busy place, lots of guests.

Pros: My room seems to have been updated, but the hotel, in general, had not.

Pros: Hotel is clean and overall in good shape. Customer service could be vastly improved. Some people are nicer than the others at the front desk. You could tell lack of training and empowerment. Otherwise hotel was pretty decent.

Cons: stopped breakfast at 9. I like to sleep in

Pros: Front desk was very helpful.

Cons: The rooms (we tried multiple rooms) not clean: sticky floors and funky smells. The pullout sofa mattress was scary and falling apart.

Pros: Very clean rooms, immaculate bathrooms. Good breakfast (free!) And decent little night time snack provided during the week. Good place to stay in business or while "passing thru".

Cons: Proximity ot highway means lots of highway noise. Business has added blackout curtains, after seeing complaints on here about that. Perhaps white noise machines could be next?

Pros: The room was rather clean and updated. Location was decent.

Cons: Beds weren't comfortable. The sheets had a few hairs on them from a previous guest / staff, however they had new sheets to me in 2 minutes. The breakfast buffet was sub-par, even for a hotel.

Pros: Breakfast

Cons: Spa was broken, tv didn't work in our original room. Old and outdated bathroom.

Pros: Breakfast was fine. Staff was lazy! Rather attending to the food and clean up, lead against the wall and during each mornings breakfast spent the time texting rather than working !!!

Cons: Front desk staff eating breakfast at the desk when then should have been focused on serving clients!

Pros: Good continental breakfast.

Cons: Parking wasn't the best. Circled around three times before we found a spot. Got to our l room and it smelled like dirty sock. Floor hadn't been vacuumed for a while: there was a bandaid wrapper on the ground. I cleaned the bathroom and dirt off the walls.

Pros: Location & that was the only thing we were happy with! We booked two nights, but was so disappointed w/the hotel-we ended up leaving a night early! Please don't waste your time booking here!!

Cons: LOTS! My family & I were highly disappointed! First off, we booked the hotel for a fun, relaxing family weekend. However, the pool & hot tub were "closed." Main reason we booked the room! Showerhead was barely spraying out, & breakfast...terrible! :(

Pros: The rooms were up-scale, lovely bedding, and a very comfy bed. The Staff were friendly and helpful. Full breakfast was complimentary along with an evening "happy hour" including food and cocktails! Also, free shuttle to Airport and into town.

Cons: As of 3/17/17 the Spa was under repair/reconstruction, so that was not in use.

Pros: Close to airport.

Cons: Hotel located in cell phone dead zone. Wifi was weak on the back side of hotel. No help from staff. No restaurants nearby for food.

Pros: Breakfast bar in morning was great, rooms were nice.

Cons: There was very loud noise coming from above our rooms (even could hear in hallway) that couldn't sleep through, but when told front desk was very dismissive saying was highway traffic. No, it was the plumbing from above us we figured out because every time someone above would flush the pipes went crazy. So no sleep for us =( Also our fridge didn't work.

Pros: The staff was awesome, they were as nice and helpful as possible.

Cons: It could be cleaner, (disguised with dark colors and decorations).

Pros: I like that snacks were served in the evening as well as breakfast, the food was good I liked having a small living room in the king bed suite, worked out well to have friends who were staying up the hall hang out in our room clean rooms, liked the lay outs of the king bed suites

Cons: black out curtains could have been better (able to close all the way) freeway traffic was sort of noisey

Pros: Comfortable bed excellent full breakfast

Cons: minor technical and maintenance problems noted no DVD player

Pros: Room was nice, balcony relaxing. Front desk staff very nice. Manager very rude and lacks customer service skills.

Cons: The manager was very very defensive.Power went out shortly after arriving. Politely asked when checking out if any comp possible, but before I could say 'I understand it wasn't your fault,just asking', his eyes rolled and immediately went on defensive.

Pros: The location was nice close to where I needed to be. There was at least one nice staff member I seen while I was there always had a smile on her face very friendly. I believe she worked the night shift.

Cons: The floor was filthy turned the bottoms of my feet black the shower area had a stuffy mildew smell. The pool hours could of been longer. The room was dark and the a/c didn't cool the room down much.

Pros: Breakfast buffet was awesome

Cons: Rooms need improvement

Pros: good moring free breakfast

Cons: kept spraying room deodorizer in room..asked desk to tell house keeping not to use spray in room...poor results..still used spray..on third nite night clerk moved us up stairs to a room that was not sprayed.. I believe that room deodorizer was to cover up the smell of bug killer..did see roach on T.V. cabinet

Pros: Friendly staff and loved the weekday happy hour!

Cons: Was not as "fancy" as I thought it would be for the price & compared to the photos.

Pros: The hotel staff was very friendly and the location was very convenient to the highway. The breakfast was very good each morning and the price point was excellent! A great deal!!

Cons: Although it looked like some updating and surface remodeling has been done there were some rusty spots near the ac and in the bathroom it from humidity or condensation.

Pros: great customer service, very clean and in a very good location for our needs

Pros: Right off the highway, free on site parking, good warm breakfast, very customer oriented staff. Room was clean and updated, bed was comfortable.

Cons: Not much in way of restaurants nearby. But that has nothing to do with the hotel itself.

Pros: Nothing

Cons: The fact that I booked the room one night for the very next night, but the airline didn't get us to Nashville. They still charged us after several phone calls to make sure it was canceled and we were told we wouldn't be charged. Very rude people from the front desk to the general manager. Will never stay again and wouldn't recommend it to anyone.

Cons: We had a king suite with a pull out couch for two couples. The pull out couch was disguisting and bent where you could not sleep on it. Our toilet did not work and we had to wait two hours for them to fix it. After that we just asked for a room with two beds and a working toilet. They never offerred or even tried to make it right. It ended up taking about four hours to deal with and not even a, "sorry for your troubles" by the staff. Due to this we did not get downtown till late. Shuttle service was horrible. Too much to go into. But I will say it was unorganized and we paid $40 for the group when we finally used a cab it was $12. I have stayed in a lot of hotels an this was my worse experience.

Pros: The southern breakfast was nice. It's just a few miles to Opry Mills Mall.

Cons: The bed was uncomfortable and the hotel needs updated. There was lots of noise and thin walls very late at night. If it was raining, the keys would not work to get in the outside door.

Cons: We had come to Nashville for a family funeral which was at 2 pm. We asked if we might get in a little early to get cleaned up/get dressed. Well, apparently none of the rooms are ever ready until 2 PM! They managed to squeeze us in at 1:20. We would've been happy to pay extra, but hospitality is a concept they're not familiar with. This was not the South that my family grew up in.

Cons: Parking was NOT good....We had to park in a different lot one night and one in in the street!!!! This is NOT right!!!

Pros: Great location, breakfast was good, friendly Staff, loved the option to have a kitchen & second room.

Cons: Stayed on the second floor and the people above us were extremely loud, banding and slamming things. Also, the maid walked in on me, half naked, and didn’t knock.

Pros: I love everything pretty much. This is the place we always stay at when traveling to Nashville. It’s comfortable and the location places us in the middle of everything really.

Cons: The late night/early morning wake up to the fire alarm. But it was only one incident that this occurred. Other than that I have no complaints.

Pros: value

Cons: bed a little uncomfortable

Pros: staff was very friendly. property had great features such as breakfast and social hour 2 nights a week

Cons: n/a

Pros: It sufficed as a place to stay.

Cons: The room was very dirty and broken-down. The sink in the kitchen leaked underneath, so the water could not be run. The garbage disposal was also broken and simply would not turn on. The shower curtain had large holes ripped all through the top of it.

Pros: I felt very safe at all times.

Cons: The bed was not the most comfortable, but did alright.

Pros: Man at the front desk was very pleasant and helpful.

Cons: Our room was not only in need of renovating, but it was not clean. This was very discouraging, especially given the current pandemic.

Pros: Location

Cons: food

Pros: Location was perfect. Amenities perfect

Cons: There needs to be some repairs.

Pros: The staff and room

Cons: No

Pros: Location for easy access

Cons: Slow wifi

Pros: Everything was great, the suite was very big and comfy, very clean, Staff was great and good breakfasts.

Cons: they could have had breakfast a little later on the weekdays

Pros: Clean and hospitable. The rooms were nice and clean and didn't appear dirty like a lot of hotels seem.

Cons: Nothing. We loved our stay.

Pros: Very comfortable rooms, lodge area; a great breakfast; excellent bed and linens.

Cons: It appears the 3rd floor was being renovated. Noise started pretty early. Understandable. Reno is a good thing and you have to do it sometime.

Pros: I really liked the rooms and the breakfast was good ( for free)

Pros: The suite was very spacious and faculties excellent

Cons: Perhaps a shuttle bus to downtown Nashville, even if not complimentary but at a reasonable cost, would have made this a perfect location.

Pros: Clean room! Friendly staff!!

Pros: The room itself was very nice, I enjoy having a suite with a separate bedroom. Breakfast was OK, nothing fancy. Shuttle service to downtown Nashville was great, drivers very helpful.

Cons: Guests on floor above us that made a horrible racket, slamming, stomping, running. 1st night we called front desk 3 times & manager got them quieted down and refunded our fee. Second night on duty front desk person hung up on us. Couldn't change rms.

Pros: Two star rating says it all the staff was great

Pros: Breakfast and decent workout room if small

Cons: Starting to show wear and tear carpets didn't look dry clean in rooms

Pros: Great

Cons: Last time I stayed someone kept slamming a door at 2-3am , kept waking me up

Pros: Pleasant staff. Quiet room. Clean.

Cons: Surprisingly a good night's sleep. Really expected it to be noisy but pretty quiet.

Pros: Comfy Room. Nice Staff. Good hot breakfast.

Cons: Homeless everywhere. Off property.

Pros: Close to our destination.

Cons: Breakfast not very good

Pros: Staff, Clean, Everything worked

Cons: Nope

Pros: Check-in person was friendly and helpful. Breakfast was surprisingly good, and Flippo was a joy! Loved his choice of music!

Cons: The first room we were given did not have sheets on the bed!? And the blanket had two big holes in it (the size of grapefruits). Thankfully, we were able to move to another room ... but after driving twelve hours, we were READY for bed.

Pros: Not clean hotel room carpet dirty and bed smelling

Cons: Room smelled like someone just took a dump in it when we first entered. Got air freshener from hotel staff..room was dirty as can be, had to ask staff for cleaner to clean it myself. Gross..sad..location was not a good neighborhood

Cons: Room smelled like someone just took a dump in it when we first entered. Got air freshener from hotel staff..room was dirty as can be, had to ask staff for cleaner to clean it myself. Gross..sad..location was not a good neighborhood

Cons: Room smelled like someone just took a dump in it when we first entered. Got air freshener from hotel staff..room was dirty as can be, had to ask staff for cleaner to clean it myself. Gross..sad..location was not a good neighborhood

Pros: We left after a few minutes. Horrible experience

Cons: Clerk was not wearing mask & would not give us a room with a cleanliness sticker! She said those rooms were for corporate to inspect to see how clean they were keeping the rooms.The bedside table of the room she gave us was dirty & there was a bug on bed.

Pros: Pool and staff

Cons: The location is not the safest but the hotel is secure

Pros: The pool and the large parking lot to park both of our vehicles.

Cons: Some of the night staff were untrained and not customer friendly, but the rest of the great staff made up for the few that were rough around the edges.

Pros: The friendly staff.

Cons: The luggage carts didn't roll. Hotel very humid. The website didn't inform me about the pool being out of service. The free breakfast wasn't available. Staff said due to covid19. Spider under sheets laid on pillow. I had to take pictures.

Pros: Comfy bed and pillows, hot shower

Cons: No

Pros: Staff on all three shifts was very friendly helpful courteous

Cons: Everything looked clean however i was placed on the 2nd floor and there was a scent of mildew in the hallway

Pros: The staff was friendly, breakfast being available until 10 was perfect for us, it was only 10 minutes from downtown and the room was clean and kept clean and stocked.

Cons: Nope, we had a great experience.

Pros: Nice location and clean

Pros: The breakfast was excellent. The room and bed were very nice. The woman at the front desk was very helpful. (I regret not getting her name)

Cons: The double charged me for my room. I don't think this is a 3 star hotel

Pros: The staff was great. The location is very close to the interstate, but it was very quiet. The breakfast has a nice offering. The room was very clean, too.

Cons: It was a good experience. I would stay there again.

Pros: FAR EXCEEDED our expectations! Great affordable location to visit UT Knoxville! The staff WOWED us with their attentiveness and friendliness. Definitely recommend!

Cons: The bathroom had a weird smell like dirty it seem to come from the pipes.. and I wish they have a litle more variety on their breakfast menu..

Pros: Helpfulness of the staff and the breakfast

Cons: I can’t think of a single thing that I didn’t like

Cons: No shuttle to airport

Pros: Ease to get on expressway

Cons: Cleanliness of hallways; posted prices of items for sale because every time I went to buy something the prices changed

Pros: The price

Cons: I was driving through Nashville. After a long drive I just wanted to sleep. My sheets had blood stains on them from the previous guests. All I could think about that night and the next morning was about how uncomfortable that experience was.

Pros: I was tired and it was a bed.

Cons: Just wasnt up to the normal place I get for 3.5 stars

Pros: Pool,bed size and good price.

Cons: Tv stop working next morning , tub stop up whine showering.

Pros: The building looks nice from the outside

Cons: The room smelled bad. There was a bath mat in the tub that was rusty.

Pros: First room key..room not ready Second Room key..man with towel around his waist answered door. I asked for a discount and they charged my card full amount I will dispute with American Express

Cons: See above

Pros: Easy free parking, adequate wifi and ok breakfast

Cons: bathroom had musty smell and door would not stay open to air it out - had to prop it open - no fan in bathroom did not help

Pros: The staff was really friendly.

Cons: At first glance the room was clean, but after being in the room a while I noticed how dusty/dirty some areas were, the baseboards, the heater/ac unit (the unit itself and all around it), & behind the toilet. I expected better from a 3 star.

Pros: the rooms were clean and the cleaning staff were great

Cons: the breakfast was not good either selection available or quantity. it took 10-15 minutes for coffee

Pros: There was a pizzeria right next to it and it was quiet.

Cons: The room and bathroom smelled like sewage. I informed the people at the front desk and they said they were aware and have been trying to get someone to fix it. Definitely not worth the money we paid for the room.

Pros: The price for the location.

Cons: The room was a little dirty.

Pros: Location

Cons: Room smelled of cigarette smoke. Second reservation was over booked, and couldn't get a room, sat in lobby for 2 hours to find that out. Night desk clerk was zero help.

Pros: That despite its location you didn’t have to enter from outside and there is a full microwave and fridge and Keriug in every room.

Cons: Definitely should not be classified as 3 stars this is 2 stars at best.

Pros: The hotel was very easy to access downtown without payion the downtown price.

Cons: This hotel was located in not the greatest neighborhood. It was hard to turn in or out of the parking. Our room was decent but the toliet was wobbly and every once in awhile I would smell of sewer. You get what you pay for.

Pros: New hotel. Staff were friendly.

Cons: They had no coffee cups, so I could not leave with a hot cup of coffee. Staff person left to get them.

Pros: Our room was very clean and the beds comfortable. There were many varied selections for breakfast.

Pros: Comfortable bed. Good breakfast.

Cons: Bathroom was a little dirty.

Pros: The hotel was easy to get to (right off the highway) and just simply and easy! The room was clean and the staff was friendly. Great option for a quick 1-2 night stay!

Cons: The only thing I was kind of surprised about is that the shower had some stains on the wall. There were some yucky stains on the walls of the shower (where you could easily just spray some bleach cleaner & get rid of). Other than that, it was great!

Pros: The complete package. I couldn't find any fault.

Pros: Helped with Uber rides. Clean and friendly.

Cons: Too far to downtown. Noisy neighbors. In the hallway woke us up at 5:00 am.

Pros: Rooms are clean. Beds are comfortable. Cleaning staff and breakfast hosts were very kind.

Cons: We were given our room keys in which there was already someone staying. Walked right in on a very obviously taken room with clothes and bags everywhere. This could've easily been a bad situation if the person thought we were breaking into the room. Now instead of a king bed room that we paid good money for, we were given a 2 queen bed room which we did not ask for, reserve or have any choice over. We were promised that a refund would be processed for the mistake and that they were very sorry for the inconvenience. Nothing has happened, not a single word has been spoken or mentioned at all since that same night about any kind of reimbursement. If someone walked into my hotel room unannounced I know it would not end well. This could've been a very dangerous situation especially considering the part of town that the hotel is located in. We didn't pay $350+ to Best Western for this kind of error with no effort to fix it at all except give us a sub par room that we didn't reserve. The only upside of the hotel is new renovations so it's clean, comfortable, and majority of the staff we ran into were kind.

Pros: Because of covid😒 breakfast is not hot right now but was definitely good with muffins and cereal. Not bad. And right down the road from the airport!

Pros: The property had free danishes and cereal for breakfast, which was nice.

Cons: It smells like cigarettes throughout the whole building. The parking is terrible. The inside of the building needs to be redone. The elevator barely moved. The towels are thin. It’s cheap. That’s why people stay there.

Pros: The location is good. The price is great. The room was very clean, attractive, and newly-decorated. Great televisions, VERY comfortable bed. Desk staff are friendly and efficient. Although the parking lot is small, there is a garage available.

Cons: The hotel absolutely REEKS of weed, inside and out. The hallways, the elevators ... the garage. The entire time we were there — morning, noon, and night, every time we left our room or came into the hotel from outside — we noticed the very strong smell of fresh fatties burning. Someone (clearly more than one someone) was smoking blunts ... constantly ... inside this non-smoking property. The lobby and our room were exceptions. Also, no one let us know that the maids don’t care for occupied rooms. We “managed”, of course ... but would have been happy to have been forewarned.

Pros: Great overnight stay to be close to airport. Nice room, easy check-in and nice facilities. Excellent value too.

Pros: Cleanliness of the room and check in area

Cons: No

Cons: Good service. The shuttle came earlier than normal to take us to the airport.

Pros: Close to airport

Pros: Staff

Pros: Staff. The staff was simply Amazing

Cons: No

Pros: The hotel staff was very understanding and well mannered.

Pros: Parking and staff were nice. Room was big

Cons: Our heater didn¿t work in our room so it was 60 degrees ¿¿

Pros: Location and price.

Cons: I stayed here during the Covid pandemic. Upon my arrival and check-in, the front desk clerk was NOT wearing a mask and neither were several of the other guests that I encountered while going up to my room.

Pros: Quiet

Cons: No

Pros: Location near the airport.

Cons: 2 rooms, they were both the same. No hair dryers provided in rooms. Bathroom doors are barn style doors. The doors have no handles, no locks, not level. If you have more than 1 person per room, it is not ideal! Small parking area. Staff did not wear mask.

Pros: The welcome, safe and clean.

Pros: We stayed over a week. Everyone is the staff is so courteousand helpful. From the manager, to all the cleaning staff and even the gentleman that was using th heater to dry the floors in the lobby after a rain.

Pros: very close to the airport, very clean and confortable

Cons: not at all

Pros: Location

Cons: Yes the dried urine or yellow spots on the ceiling of the bathroom.

Pros: The location to the airport was prefect

Cons: No.

Pros: The room was big clean and had a modern feel to it.

Cons: Went to shave and bathroom sink stopped up. Called front desk they sent up a guy with a butterflies to stick in drain because maintenance was gone home..didn't get to finish shaving shaving. The butter knife was a joke

Pros: closeness to airport

Cons: Hotel old in need of updates. Walls had paint flaking off. Room was not clean when we got there but guy did put us in another room. Deposit was not explained on your website.

Pros: It is close to the airport.

Cons: They keys initially didn't work, and there was only one working elevator.

Pros: Location

Cons: Dusty corners (but not a roach motel) and minimal bath products

Pros: Very nice and clean room.

Cons: Staff and guests weren’t wearing masks while inside the building during a pandemic that has killed over 200,000 people. How difficult is it to wear a mask? Will look to book at hotels that require and enforce mask wearing.

Pros: For what I paid, it has very nice features.

Cons: I didn’t like the $75 fee added at checkin. I have to wait 10-14 days to receive my money back. I checked out the next day and I’m sure my room has been checked out to another guest. I should receive my money back as soon as housekeeping cle

Pros: Checking out!!!

Cons: We didn't like anything other than it had a parking garage.

Pros: Location

Cons: Poor breakfast choices, terrible gym, should not advertise there was a gym. Also, even though our room was ready at 12, they would not let us check in early without paying an extra $30.

Pros: Mgr  not wearing mask, allowed housekeeping to enter rooms hotel employee with no mask had no gloves all while guest was still check in and had Do not.distrub sign on door.

Cons: Not following cbc guidelines to Covid19. House keeper entered my room before i checked out caught her red handed in my room with no mask on no gloves, all while I had Dnd sign posted. Stayes there for 4 days and I question front desk night before.

Pros: Had baby ants in hotel it is infested and had spiders worse vacation ever

Pros: the price

Cons: I have never experienced a hotel stay like this one. They seem to have some time of knat infestation or something because they were everywhere and housekeeping doesn’t do a great job of cleaning. I had to change my room 3 times during my two day st

Pros: Location

Cons: Not really a customer service Hotel . No one sayed breakfast was cancel,alot of people went down to dinner area , and even the person in the counter did not sayed nothing about breakfast He act like he don't know why people was waiting On dinner area

Cons: Break fast was not par with hotel standards

Cons: the First room was dirty so they moved us to a room that had been renovated. When I woke up during the night there was an ant on my phone. Then when I showered I had to turn the water off while I lathered because the water was about to overflow.& more ant

Pros: Being remodeled, my room was clearly in need of remodeling, Carpet had been patched, air conditioning was moldy smelling. Breakfast was ok lobby is nice.

Cons: Smell in room, could not block out the light from the parking lot.

Pros: The room was clean

Cons: There was no hot water in the shower. Also, there was a blinking light outside that kept me awake most of the night even with the room darkening curtains. The air conditioner did not work properly and made a bothersome noice all night. Did no get sleep.

Pros: The location in Nashville was close to all the surounding places we wanted to go.

Cons: We left a few personal items there that we know they had to have found but they said they never saw them.

Pros: Location

Cons: Room needs a remodel..furniture worn, bathroom door wont open all the way - hits toilet, Water was out - they said that it would be 10 minutes, it was 2 hours, tissue paper stuffed in the hole where the door peephole should be, eelevator very slow etc.

Pros: Nothing really. I suppose it was close to the airport if anything

Cons: 1. Told to wait for shuttle, then told that I needed to call the hotel to get the shuttle. I called the hotel 7 times, all of which the no one every answered. This is at 9:30 pm. 2. FILTHY. Hotel was literally disgusting Slept on top of sheets.

Pros: Location

Pros: Its near Nashville. Cookies in the lobby were tasty and fresh.

Cons: This hotel is in desperate need of a refresh. The rooms are a bit tired.

Pros: Location. Fresh cookies each evening. Common areas beautiful.

Cons: Rooms old w/FILTHY stretched out carpet. Room missing nightstand (co-traveller's rooms had them). Live ladybugs in room 3 days in a row. Hotel back door security access requiring keycard to access was broken. Homeless encampment behind parking lot.

Pros: Staff was very nice. AC worked well.

Cons: Shower had no hot water. Carpets needed to be cleaned.

Cons: Bed linen had stains and holes in it

Cons: Dirty

Pros: Closeness to airport

Cons: Very humid, staff was not helpful or friendly

Pros: It's location

Cons: No travel parking for people traveling

Pros: Place was clean n staff was nice

Cons: Price went up from Monday to Tuesday, Valentine's day .

Pros: The staff was friendly and the room was clean. They are still doing remodeling so it feels like you are in a construction zone. I imagine it will be nice but they should have a discount for thhis period.

Pros: Not anything rooms was dirty this is no way a 2 and one half star hotel!!!!!awful

Cons: Awful

Pros: Nothing

Cons: We did not have any hot water in our morning shower We complained to the for front desk at check out They did not apologize but put the blame on us for not turning the faucet handle the other way which we did The front desk staff was very rude

Cons: 3 out of 4 showers I took didn't have hot water! Hurt overall positive experience

Pros: Nothing

Cons: One of the dirtiest hotels I have ever stayed in .. They need to investigate their housekeeping staff .. They are not doing their jobs. I will make sure to never stay at this hotel or anywhere in Donelson ever again.

Pros: Really close to the airport. Also, the freeway entrance and exit was very close and convenient. Next to a gas station.

Cons: Overpriced and over starred. Stated in a super nice hotel in Kentucky that had the same rating as the Country Inn but was so much better. Probably would not choose this hotel again. Room was too small, bathroom had no counter space. Had refer and micro.

Pros: the lobby and breakfast

Cons: The room was disgusting. Stains all over the carpets, the desk chair was dirty, the reading chair was stained the bathroom was so gross and smelled awful! I need more characters to describe that mess! Country Inn is off the list, no where never again!

Pros: Close to the airport

Cons: We were led to believe that we could leave our car there for the week and use hotel shuttle to the airport. When we arrived we found out that was not the case and had to find a place that could accommodate us as well as pay the daily rate. Felt mislead.

Pros: The front desk staff was wonderful!

Cons: I couldn't get hot water in the shower.

Cons: The room wasn't clean and would like to get my money back. I checked in and right back out once we seen the room. It was not what it seemed on the website.

Pros: The location is great, rooms are always clean and the beds are super comfortable

Cons: The shower is leaking from the roof, im a light sleeper so the dripping water was a bit annoying because I couldn't stop it

Pros: The room was appealing, spacious and comfortable. A few of the front desk folks were friendly to us.

Cons: Shower had blonde hair long strands in it. Only three items offered for breakfast. Inconvenience to have to go downstairs for ice. No microwave.

Pros: Loved the bar area!

Cons: Nothing

Pros: The staff here was very friendly upon arrival. The property had an upscale feel to it while still providing a cozy and warm atmosphere. We will definitely be staying here again.

Pros: Location, decor, staff was friendly...

Cons: Limited food selections on the menu for breakfast....

Pros: Love this hotel! Staff is great! Feels like a luxury hotel with a very reasonable price

Cons: No complaints!

Pros: Everyone i encounter was welcoming, the rooms was nice and clean and refreshing how its set up. Easy check-in and check out. And they texted me days in advance to help me prepare for my trip !

Cons: n/a

Pros: The staff was super friendly and welcoming. The rooms were so nice and clean. I also liked the security of the hotel.

Pros: They upgraded our room for our Anniversary which was a nice touch!

Pros: Nothing

Cons: Not worth $--- a night, which is what I paid after all the hidden fees. Room was not dirty, but not clean either. Couldn’t find anyone at the front desk all 3 times I went down there. Coffee in room terrible, mentions breakfast in listing, it�

Cons: I only stayed 1 night. The cleaning lady came to my room 3 times before check out.

Pros: Room was clean and bed was soft.

Pros: Very clean hotel and a great location.

Cons: No microwave in the room.