Poor
1.0
Cons:
The room wasn't clean and would like to get my money back. I checked in and right back out once we seen the room. It was not what it seemed on the website.
Excellent
8.0
Pros:
The location is great, rooms are always clean and the beds are super comfortable
Cons:
The shower is leaking from the roof, im a light sleeper so the dripping water was a bit annoying because I couldn't stop it
Excellent
9.0
Pros:
The room was appealing, spacious and comfortable. A few of the front desk folks were friendly to us.
Cons:
Shower had blonde hair long strands in it. Only three items offered for breakfast. Inconvenience to have to go downstairs for ice. No microwave.
Excellent
10.0
Pros:
Loved the bar area!
Cons:
Nothing
Excellent
10.0
Pros:
The staff here was very friendly upon arrival. The property had an upscale feel to it while still providing a cozy and warm atmosphere. We will definitely be staying here again.
Excellent
8.0
Pros:
Location, decor, staff was friendly...
Cons:
Limited food selections on the menu for breakfast....
Excellent
10.0
Pros:
Love this hotel! Staff is great! Feels like a luxury hotel with a very reasonable price
Cons:
No complaints!
Excellent
10.0
Pros:
Everyone i encounter was welcoming, the rooms was nice and clean and refreshing how its set up. Easy check-in and check out. And they texted me days in advance to help me prepare for my trip !
Cons:
n/a
Excellent
10.0
Pros:
The staff was super friendly and welcoming. The rooms were so nice and clean. I also liked the security of the hotel.
Excellent
9.0
Pros:
They upgraded our room for our Anniversary which was a nice touch!
Poor
1.0
Pros:
Nothing
Cons:
Not worth $--- a night, which is what I paid after all the hidden fees. Room was not dirty, but not clean either. Couldn’t find anyone at the front desk all 3 times I went down there. Coffee in room terrible, mentions breakfast in listing, it�
Excellent
9.0
Cons:
I only stayed 1 night. The cleaning lady came to my room 3 times before check out.
Excellent
9.0
Pros:
Room was clean and bed was soft.
Excellent
9.0
Pros:
Very clean hotel and a great location.
Cons:
No microwave in the room.
Excellent
10.0
Excellent
10.0
Pros:
Great location, pretty central to everything. Nice hotel in general.
Cons:
N/A
Excellent
8.0
Pros:
The room was very clean and no smell which I liked! Didn’t really have much contact with any employees
Excellent
10.0
Pros:
Food and Beverage manager was excellent and we enjoyed our evening drinks and food...
Cons:
The room 217 had trash on the floor under the sink and the bathroom door had holes in it on the back side bottom...
Excellent
10.0
Pros:
Nice place and nice workers
Cons:
No
Good
6.0
Cons:
Tv and tub is outdated
Okay
4.0
Pros:
Staff was friendly.
Cons:
Shards of glass in our floor, shade was broken, vent in the bathroom didn't work and towel rack falling off the wall.
Good
6.0
Pros:
Location
Cons:
Needs to be updated
Good
6.0
Cons:
No microwave, very scary neighborhood
Good
6.0
Pros:
The bar was nice.
Cons:
Room was ok. I had a do not disturb sign on my door and housekeeping still came in.
Poor
1.0
Cons:
Room had crack in wall , TV did not work would not turn on but battery was fine , rust in tub. Very disappointing
Good
6.0
Pros:
Location, spaciousness, privacy, restaurant/bar-very good
Cons:
couldn't accommodate our room location request. getting this information required 2 when the front desk was busy. 1st call-female-on hold for 10 minutes-gave up. Upon recalling, the gentleman answering-no hold, got me the info immediately.
Good
7.0
Pros:
The location is awesome! I enjoy staying there because it’s not too close to all of the madness but close enough to things I enjoy.
Cons:
My room had a terrible smell. They sent a guy yo with Febreze and it only helped for 10 mins.
Good
7.0
Pros:
Staff was wonderful
Cons:
The room was not up to my expectations on cleanliness
Mediocre
3.0
Pros:
Front desk staff pleasant, food was good
Cons:
Very loud public party Friday night until after 1am. Outdated. Musty smell in many areas
Good
7.0
Pros:
Convenient, stylish
Cons:
The air conditioning unit in the room was incredibly loud.
Poor
1.0
Pros:
Have accident on the shower im.call.to.the.rescue please.call.me.----patricia.or.gustavo
Cons:
Have axcident.on.the shower in.call.to.rescue
Okay
5.0
Pros:
Hotel Preston had a neat artsy vibe. I enjoyed the art displays/gallery downstairs. The check in guys were dressed in jean jackets and very pleasant.
Cons:
I really don’t think this hotel should be listed as a 3.5 star. Although it has been renovated, sort of, the rooms and elevator are still old. Service at the bar/restaurant was horrible and it took 20-30 minutes for an overpriced half-slice of cake
Okay
4.0
Pros:
Staff was very friendly and helpful.
Cons:
Room that was issued was very run down. Other rooms I have stayed in at this hotel were very nice and the view was awesome from them.
Good
6.0
Pros:
There was a charge for parking and WiFi It said those were free. There is no shuttle downtown. It was an average hotel.
Okay
5.0
Pros:
The address listed is not correct... they got us lost for over an hour.
Okay
5.0
Pros:
We really liked the mid century feel of the hotel. We arrived on a Sunday and there was a pool party with A League of Their Own showing. It was a hot night so the pool felt great and a good movie to watch. We also played some corn hole and ping pong.
Cons:
I would have given all excellent marks, but there was a whining dog staying next door to our room. We had a 6:00 am shuttle scheduled and the owner left the dog unattended. We moved to a different room. Perhaps all dogs should be on the lowest floor.
Poor
1.0
Pros:
Location; easy access from interstate hwy
Cons:
Room was bare...looked like it was being renovated. Bathroom needed renovation. Bed was uncomfortable. No decor in the room.
Okay
4.0
Pros:
That it was inexpensive
Cons:
I didnt like how we had to wait at the check in desk for quite a few when we arrived. I also didnt enjoy how the bathroom appeared to be over looked in the cleaning process. Toilet and tub look gridy gross and the floor was sticky.
Okay
4.0
Pros:
The staff was nice,.
Cons:
The $50.00 hold on my credit card for the room was not disclosed until they had my credit card in hand. The hotel was Shabby- run down, my room looked as if it had had flood damage that was poorly repaired. T
Good
7.0
Pros:
Decent location. Bed was nice, pillows soft. Staff nice.
Cons:
Bathroom was spartan. Tub did not drain well. Small TV.
Okay
5.0
Pros:
Nice bed and bedding.
Cons:
Staff at check-in we are not friendly and seemed irritated. The room smelled of either mildew or smoke.
Okay
5.0
Pros:
I stayed there 3 years ago, so there was some degree of comfort for me with location and layout.
Cons:
The room was very humid. AC wasn't working 100%. Room seemed old and in need of renovation. They were doing renovations in the lobby area which was loud on weekdays.
Poor
1.0
Pros:
Price was fair, but maybe that was because it was not a popular place to stay.
Cons:
Very NOISY, screaming in hall, multiple door slamming at 1 AM. Four star hotel, you would think they would have a comfortable chair,no, it was sit on bed or floor. No chair in room, but a straight back hard desk chair. Staff rude. Bed too soft.
Poor
1.0
Cons:
This hotel experience was EXTREMELY bad and I would like a follow up call to discuss. I would be happy to call or email customer service if contact information is provided.
Excellent
8.2
Cons:
Was really surprised on how high hotel prices in Nashville were to begin with. Hotel Preston is not in the middle of events and still on higher end of pricing. Staff were great, they are doing some renovation in the bar/ restaurant, rooms super spacious, did not have noisy neighbors, fitness facility clean and pretty, the art deco was fun.
Poor
1.0
Pros:
Nothing
Cons:
Room was just ok. Not 3.5 star worthy. Restaurant was horrible. Very over priced. They advertise live bands, but don't believe it. No fish for your room either. It's just an old run down hotel that claims to be cooler than it is. Don't trust the web
Mediocre
3.0
Pros:
It could have been very nice but they were having an extremely bad employe problem in several areas.
Cons:
When we arrived at 5:50 PM there was a long line at the check in desk we got the keys to our room at 7:05 so I was in line for well over an hour. Once we got to the room it first seemed very nice then we discovered the used soap from the last guest.
Poor
1.0
Pros:
Room was clean
Cons:
No towels left by cleaning staff, except 3 hand towels. We were lied to on several occasions about coffee availability in the room, which when after asking some of the staff, they had been out for days, we waited 2 hours after normal checkin to get room
Okay
4.0
Pros:
We stayed at this same hotel 4 years ago and were very impressed and pleased with our experience.
Cons:
This year there were several things that surprised us. Part of the outside sign was broken. The tub reseal was peeling. Rust was along the bathroom door. There were used plates on the buffet at breakfast.
Poor
1.0
Pros:
Location and cleanliness
Cons:
It took 2 hours to check in. We got to the hotel about 11:45pm. Rooms were not cleaned and ready for customers. Line of people waiting for 2 hours.
Mediocre
2.0
Pros:
Good location and seemed to be a very fair price for what was being advertised.
Cons:
Lack of cleanliness and completely uncaring staff. We noticed after checking in that the bath tub in our room had not been cleaned. Despite multiple attempts (it took 6 calls and visits to the front desk)no one came to clean it until the next day.
Excellent
8.5
Poor
1.0
Pros:
Nothing
Cons:
Rude front desk. Wrong checkin time. No hot water. Wifi terrible.
Mediocre
3.0
Pros:
location
Cons:
hotel is old and everything looked very dated. dirty over priced for the quality.breakfast should've been included instead it was 30 bucks for 2 people.
Mediocre
2.0
Pros:
shuttle Service to and from airport. Staff was nice and provided early check in since we arrived early. Restaurant staff friendly.
Cons:
location is not great. No nearby convenient store or restaurant, nothing within walking distance. Bathrooms did not have a fan. Hotel seemed old. It was more a 2 star hotel, not 3-1/2!! Vending machines were out of order on 2 floors.
Mediocre
3.0
Cons:
Maintenance work being done in the room, we found a box of light bulbs and a piece of paper with notes. Moment later a man barged into our room. We were ALL shocked. I said to him this could have been bad!! NO ONE from the hotel apologized.
Mediocre
2.0
Pros:
The big windows in the room. And was clean.
Cons:
No microwave in the room, was over priced on overall everything for not the best quality or service. the TV service and wifi kept disconnecting. The guest service we got were rude. Made us not want to come back again.
Mediocre
3.0
Pros:
Bed was comfortable
Cons:
Couple fighting in room next to us. Bathroom was very small.
Mediocre
2.0
Pros:
The room was beautiful and the hotel
Cons:
The bartender was awful!!!The room was located on the side of the interstate and the sound of the planes was so loud!! The cable didn't work. The walls are paper thin. The cleaning staff blasted music whole cleaning the rooms and talked so loud we left
Mediocre
2.0
Pros:
The lobby makes the hotel seem better than it really was.
Cons:
DIRECTLY OVER THE FLIGHT PATH OF AIRPORT. MOLDY BATHROOM. ALL DOORS SCRAPED AND NEEDED TO BE JAMMED TO CLOSE. House keeping woke me up twice 7am and 815am. NO WAY A 3 STAR HOTEL. Go youselves before you rate it on your website. Makes you look bad.
Excellent
10.0
Pros:
I liked the rooms and updated decor.
Cons:
No fridge in the room and views are unappealing.
Okay
4.0
Cons:
We had a concern for bed bugs in our room and asked for management to come check out the situation. No one ever came up. They did suggest we change rooms, but never heard another word. When I asked if the situation was resolved, there was no note on our stay and they said the room was rented out the following night. Very poor service with regards to this potential health issue.
Excellent
8.5
Pros:
Staff was friendly! Cool artwork. Used to be a radisson.
Cons:
Hallways are kinda dim but that's about it.
Mediocre
3.7
Pros:
Location
Cons:
Dirty everywhere, smell bad I founded cockroach in my room when I told them ,they did not even apologize once. I took a picture too.
Excellent
8.0
Pros:
Cleanliness, soft comfy beds, good food, police courteous staff
Cons:
No frige, not microwave, no hot tub, cable harder to operate
Good
7.1
Pros:
Stayed at hotel for layover to catch early flight out of Nashville. Rooms in serious need of updating. Bed very uncomfortable. Staff was nice. Iconic layout ok if that is what one is looking for. Doors between rooms not insulated and could hear noise from adjacent room. Poor value but stayed only because Nashville booked up for CMT festival.
Good
6.5
Pros:
Good location, easy access to highway. Clean room, good staff, quick check in, and bar in the lobby. All good features!
Cons:
What?
Excellent
9.7
Pros:
- The front desk staff were always pleasant. Asked if everything was to my liking, smiled constantly, and were very knowledgeable. - The décor of the hotel is GORGEOUS. The lobby alone makes you feel like a rock star, but the rooms make you feel cozy. - I recommend using room service or going down into the in-house restaurant/bar. You won't be disappointed with any choice. I ordered brunch to be brought to my room and it was delicious. - They're pet-friendly! For only a small fee, I was able to bring my cat into the room with me. The staff didn't mind that I brought her litter box into the room either. The lovely lady that brought me the in-room brunch even got down and gave my cat some attention while I paid the tip.
Cons:
My minor complaints/suggestions: - I wish they'd provide a microwave and/or mini fridge in the room. That way, if you don't finish your food or drinks, you can store/reheat them. - I recommend to ask if the room they're booking you for is by the elevators. My room (which I booked online) was directly across from them and I could hear them. This didn't disturb me too much, but it might to a light sleeper. Extra tip: They are doing some light construction in the bldg. They let you know the hours that it'll be happening. This didn't bother me at all though. I was more than understanding. - I wish their parking lot accommodated for traveling movers. It was difficult to find proper parking for a Uhaul towing a vehicle. The lot was nicely lit (thank you!) but they may want to consider making a specific area for larger loads. There's plenty of parking for smaller/single vehicles.
Good
7.1
Pros:
The staff was very good and accommodating. We had 3 rooms and they were able to get 2 rooms next to each other and the other down the hall on the same floor. Everything was clean and safe.
Cons:
It is older. They have obviously made some remodeling efforts in the years. There was construction on the same floor as ours (but it did not impact our stay). The water pressure and water temperature was very inconsistent.
Good
6.0
Cons:
Stayed two nights, housekeeping didn't clean room.
Excellent
10.0
Pros:
I literally don't have one negative thing to say. Super friendly front desk. Super cool decor. Super comfy bedding. Super nice toiletries. Super clean EVERYTHING....bathroom floor, tub, sink, linens, carpet, windows, remote control, ironing board cover....EVERYTHING was ridiculously clean (the cleaning staff must be crazy good). I actually miss it...that's weird, right?! Will ABSOLUTELY stay again anytime I'm in Nashville. Love love.
Excellent
10.0
Pros:
They have found their niche for having unique offerings like a spiritual and pillow menu. The staff was also very friendly and responsive.
Cons:
I enjoyed all aspects of my stay. No complaints.
Excellent
9.7
Pros:
The rooms, décor, the art... Basically the environment as a whole had a European vibe which I liked about it. I love that it wasn't a huge chain like Marriott or Hilton. Those places have no character. This one does. Also, it seems to be the place that traveling musicians like to stay (no matter the genre). I'd recommend it to my friends with no hesitation.
Cons:
The restaurant has a very limited menu, is slightly rude when you call to ask them about it and is more expensive than it should be. Not a big deal since Nashville is loaded with awesome restaurants. Their loss.
Okay
4.0
Pros:
Room seemed clean. Location was right off the main highway.
Cons:
Seemed out of date and understaffed. Didn't have enough luggage carts. And it seemed a lot of riff raft stayed at the Hotel. Website made it seem like a 4 or 5 star hotel. Definitely not worth the money I paid. Would not revisit. I normally stay in 4 or 5 star hotels.
Mediocre
2.0
Pros:
The beds were comfortable
Cons:
Our ax unit didn't work. It smelled in our room. Nothing was stocked. I came down thinking they would even have a blow dryer or fridge for what I payed. Terrible stay.
Excellent
8.0
Pros:
I've stayed here numerous times for a night out with my wife away from our children. Great place, love the décor. Would recommend and will be returning in the near future.
Okay
5.4
Pros:
The location is convenient and the staff was friendly.
Cons:
The hotel smelled very badly of cigarette smoke, which was nauseating. The elevators and hallways were especially bad. The mattresses were old and creaking & uncomfortable. My carpet had a gross crusty spot on it that should have been cleaned & during the night, they lost water & had no back up. It was very inconvenient. They also did not have ice on each floor, so if you wanted ice in your ice bucket, you had to go to a different floor.
Excellent
10.0
Pros:
I loved everything about it, as always. Great place to stay.
Okay
5.6
Cons:
The restaurant pricing was a little to high for the establishment. And the food quality at the pink slip was sub par.. We ordered the pizza and it was almost the worst pizza I've ever had. A grocery store frozen pizza would have been better
Good
7.0
Pros:
location
Cons:
Beds were hard. I reserved a king room and was given double beds. Only staying one night, just let it go.
Good
6.0
Pros:
Staff was nice, clean rooms,
Cons:
No refrigerator Cleaning staff came very early ( had to put sign on door) Beds too hard.
Mediocre
2.0