Good
7.0
Pros:
The staff was great. The place was really nice, to bad we are going through a pandemic
Cons:
Bathroom could of used a bit more attention. Fredge was loud
Poor
1.0
Cons:
The night manager was rude and combative. Tried called for 10 minutes with an issue and she would not answer the phone. Went down stairs and she was as the front desk ignoring incoming calls. Horrible attitude and a person who does not like her job.
Okay
5.0
Pros:
Friendly, helpful staff.
Cons:
Missing lightbulbs, no bath towels or hand towels, dirt and hair at the base of the shower.
Mediocre
2.0
Pros:
I liked the desk area and the shower
Cons:
my biggest red flag was first checked into my room my, it didn’t look like it had been finished being clean and it was already almost 3 hours after check in time. There was open beer in the fridge and empty cans and boxes behind the chair. It felt
Good
6.0
Pros:
Very comfortable bed. Inviting, modern lobby.
Cons:
All amenities were closed or non-functioning due to covid-19. That should have been indicated prior to booking, as I would have gone with a cheaper hotel had I known this. The discount did not make up for the lack of features.
Excellent
10.0
Pros:
Spacious and laundry
Cons:
Due to COVID 19 I know changes were made but I had to ask multiple times for housekeeping needs when I booked for multiple days
Excellent
10.0
Cons:
Everything satisfied me
Okay
5.0
Pros:
Close to airport
Cons:
The hotel did not provided a complimentary breakfast.
Excellent
10.0
Pros:
It’s is a nice and relaxing hotel. The rooms are always clean and the staff is always friendly.
Cons:
N/A
Excellent
10.0
Pros:
Nice clean rooms at a reasonable rate.
Excellent
10.0
Pros:
Bar
Cons:
No
Excellent
10.0
Pros:
Comfy and clean.
Excellent
9.0
Pros:
Location is away from everything and quiet.
Cons:
Cleaneness of the bathroom could be better.
Good
7.0
Pros:
The floor plan. The room was beautiful and clean.
Cons:
The desk clerk at check in was very rude and aloof.
Excellent
8.0
Pros:
Showers
Cons:
Smell in elevator
Excellent
10.0
Pros:
The friendly staff especially the night auditor. She was amazing. Such a great asset to your company.
Cons:
I didnt like not having a courtesy washer and dryer. The Marriott has themfor thier guest. I would have liked to have seen that there aswell.
Excellent
10.0
Pros:
How nice everyone was, the room was clean, bed was comfortable and the price was great!
Good
7.0
Pros:
Comfortable beds, friendly staff, beautiful lobby and amenities.
Cons:
Room smelled so strongly of vinegar, which is fine if you love pickles, I guess. Tejano music was bumping loudly in the bar until a little after 1:00am. Our room was directly above it. I'm sure they would have moved us if we asked, but we didn't.
Poor
1.0
Pros:
NothingDirty dump
Cons:
Dirty Dump
Okay
5.0
Pros:
Staff was friendly, rooms were nice and clean
Cons:
Walls to thin could not sleep.
Okay
5.0
Pros:
Comfortable bed. Clean room.
Cons:
The desk clerk was sloppy. Elevator broken. Things looked rough in the halls and lobby. I paid extra for the package that included breakfast. I bought 3 king rooms. When we came down for breakfast at 7:30, all that was available was muffins and cookies
Mediocre
3.0
Pros:
Location
Cons:
Bathroom was not cleaned
Mediocre
3.0
Pros:
Nothing.
Cons:
From entering the hotel I used the public restroom and all three toilets were dirty and plugged with feces. I slept maybe 4 hours max due to someones dog barking half the night. Managers offered 9.00 off another night. I highly recommend going else were.
Okay
4.0
Pros:
The hotel was nice & very clean
Cons:
I did not like that there was a non refundable pet fee. It was a ridiculous price. $100.00 to be exact. I wish it would have mentioned that before I booked. I thought I got a good deal but I didn't.
Good
6.0
Pros:
The bar/restaurant employees were extremely friendly & nice. Shoutout to hotel employees for great service!
Cons:
Checked into room & went to my car to grab my stuff. I got back to my room &there were 2 employees inside. I thought I had the wrong room! They said they were doing a check. Very sketch & unprofessional. Said they had the wrong room after.
Good
7.0
Pros:
The beds
Cons:
Overall feeling when you walk in.
Okay
4.0
Pros:
The restroom were very nice
Cons:
All double bed rooms were full size beds not Queen size The staff we are very rude. No manager on site.
Okay
5.0
Pros:
New and clean.
Cons:
Room is small with the closet meant for one person not even a couple. The pillows were much too soft, maybe offer a choice in each room, I like firm. No hot breakfast available yet, though the waitress tried to be accommodating with choice of cold cereals
Okay
5.0
Pros:
Nothing to brag about
Cons:
Wasnt what I wanted for 3 1/2 stars
Good
6.0
Pros:
The staff and the bar
Cons:
Just where it was located was a lil out of the way and there was no free breakfast
Okay
5.0
Pros:
Location
Cons:
The internet did not work (2 days), and they did not care.
Poor
1.0
Pros:
I was charged 420.00 additional on my credit card for no reason!! Now it will take 5 days to put it back on my account, this has happened more than once
Okay
5.0
Pros:
I liked that it was close to the airport and had a restaurant inside. For this city, it was prob the better hotel option than most I drove by.
Cons:
Yes, employees at restaurant were not assertive and needed more training. The shower ceiling in room 206 was cracked and peeling off. I didn’t shower because of it. Glad I only had to stay one night.