Excellent
8.0
Pros:
Great location and nicely decorated lobby. Larger than expected room and good value for money, comfortable stay near the main station.
Cons:
More than 1 tiny pillow per person would have been nice. Some days the room which was non-smoking smelled strongly of cigarette smoke, I assume that it came in from other smoking rooms.
Excellent
10.0
Pros:
Hotel Buena Vista far exceeded my expectations. From the very beginning I was greeted right away and checked in with ease. My room was not huge but for just me (or a couple), it was perfect. Breakfast was perfect and I loved that they had both western style breakfast as well as Japanese. Location is right at the heart of Matsumoto and maybe a 8-10 minute walk from Matsumoto station. I did not know how to get the shuttle upon arrival but when I checked out, the shuttle drove me and my bag right to the station. On my second day, I asked about the best way to get to Snow Monkey park and was given detailed step by step instructions which all worked out perfectly. Huge thank you to the staff for the amazing stay and working with me through my limited Japanese language skills. I will most certainly be back!
Cons:
Everything was wonderful!
Excellent
10.0
Pros:
Super comfortable bed and room in general. Had everything you could want. Great location and the staff went above and beyond. The buffet breakfast was delicious too.
Excellent
9.0
Pros:
Good quality hotel on the cusp of business hotel/luxury hotel. Public areas are spacious, staff professional, very clean, good buffet breakfast. Shiny Harley Davidson motorbike in the lobby was a great funky touch!
Cons:
Our room (double) was smaller than the twin rooms, so felt a little cramped; surely a double room needs more space than twin? Wifi needs a separate connection on each floor. The GoTo Travel electronic coupon system didn't work (that's on bookingdotcom, tho', not the hotel's fault. COVID19 precautions were good although the buffet breakfast still had shared utensils/tongs, etc, and no spit guards. OK with an all-domestic clientele but I'd have been nervous with inbound guests.
Excellent
10.0
Pros:
Location was convenient. It’s a quiet area but still within walking distance to the train/bus stations and most sights. Small but lovely bar on the top floor has a nice view. Friendly and helpful staff.
Cons:
Standard rooms are quite small as is typical for Japan.
Excellent
10.0
Pros:
Staff was too good, very helpful and kind. Also cared to arrange special sweet at breakfast for my wife’s birthday 😊
Excellent
8.4