Overview

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Hotel Neptuno Gran Canaria
Top Luxury Hotel

Avenida Alféreces Provisionales, 29, 35100 Maspalomas, Canary Islands, Spain
+34 928 777 492

€85+

Overall guest ratings

8.5/10 Excellent
based on 1,273 reviews

Review highlights

  • 9.0
  • 9.0
  • 8.8
  • 6.5

Good to know

  • Great menu
  • Clean rooms
  • Friendly service
  • Professional service

Nearby

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    About

    Enjoy your visit to San Bartolome de Tirajana with a stay at Hotel Neptuno Gran Canaria. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, aromatherapy, or Ayurvedic treatments. There's an outdoor pool and a bar/lounge, and rooms at this upscale hotel offer balconies and flat-screen TVs.

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    Hotels.com

    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Adults only
    • Laundry facilities
    • Spa
    • Pets not allowed
    • Steam room
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.5 Excellent
    based on 1,273 reviews
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      8.9 "89% found the restaurant service to be one of the best."
      9.4 "94% were happy with the shuttle service."
    • 9.0 "Terrific location."
      7.4 "74% appreciated the closeness to the beach."
      9.2 "92% liked the proximity to shopping."
      8.5 "Great parking, according to 85%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.6 "Breakfast is good."
    • 7.6 "Good beach."
    • 6.5 "Average comfort."
      5.1 "For only 51%, the noise level was all right."
      6.5 "Beds were acceptable for 65%."
      6.3 "Only 63% thought the air conditioning was adequate."
    • 3.7 "Wellness & sports facilities were not very nice."
      2.9 "71% didn't like the fitness area."
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    Overall rating

    8.6 Excellent
    based on 1,018 reviews
    • 9.3 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.5 "95% thought it was clean."
      10.0 "Clean pool, said 100%."
      8.0 "80% said the bathroom was clean."
      9.3 "93% thought the dining area was clean."
    • 9.1 "Terrific location."
      7.3 "73% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to shopping."
      8.9 "Great parking, according to 89%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      8.9 "89% found the restaurant service to be one of the best."
      9.6 "96% were happy with the shuttle service."
    • 9.0 "Internet works perfectly."
      8.6 "86% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.8 "Breakfast is good."
    • 6.4 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
      5.3 "For only 53%, the noise level was all right."
      6.7 "Only 67% thought the air conditioning was adequate."
    • 3.9 "Wellness & sports facilities were not very nice."
      3.2 "68% didn't like the fitness area."
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    Overall rating

    8.7 Excellent
    based on 25 reviews
    • 9.1 "Terrific location."
    • 9.0 "World class service."
    • 8.1 "Food is delicious."
    • 7.1 "Nice rooms."
    • 6.2 "Average comfort."

    Overall rating

    8.6 Excellent
    based on 229 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.8 "88% found the restaurant service to be one of the best."
    • 9.2 "Terrific location."
      7.6 "76% appreciated the closeness to the beach."
      9.1 "91% liked the proximity to shopping."
    • 8.8 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
    • 8.6 "Breakfast is good."
    • 7.3 "Nice rooms."
      7.5 "75% thought rooms were spacious."
      9.0 "90% said rooms were clean."
      8.7 "87% enjoyed the balcony."
      7.3 "73% enjoyed the shower."
    • 6.8 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 6.6 "Average comfort."
      6.6 "Beds were acceptable for 66%."
      5.1 "For only 51%, the noise level was all right."
    • 3.4 "Wellness & sports facilities were not very nice."
      2.9 "71% didn't like the fitness area."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Great menu"
    "Clean rooms"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

    Recent reviews

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