Overview

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Pacific Express Hotel

Jalan Hang Kasturi, Kuala Lumpur 50050, Malaysia
+60 320 226 888

€24+

Overall guest ratings

7.7/10 Good
based on 4,552 reviews

Review highlights

  • 9.2
  • 6.7
  • 5.6
  • 5.4

Good to know

  • Comfortable beds
  • Wonderful sightseeing

Nearby

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    About

    When you stay at Pacific Express Hotel, you'll be in a fantastic location, just a 5-minute walk from Merdeka Square and Jamek Mosque. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. There's a fitness center, and rooms offer LED TVs and minibars.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Non-smoking rooms available
    • Parking
    • Coffee shop
    • Facilities for disabled guests
    • Business centre
    • Express check out
    • Pets not allowed
    • Storage available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.7 Good
    based on 4,552 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.5 "95% thought it was easy to get to the train station."
      7.8 "Easily accessible by car, said 78%."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.7 "Pool is mediocre."
    • 6.6 "Internet is average."
      6.4 "64% thought the wifi quality was ok."
    • 6.5 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
      5.9 "59% found the room service acceptable."
      6.5 "Only 65% were satisfied with the booking process."
      5.0 "50% said the concierge service was sufficient."
    • 6.1 "Average comfort."
      5.9 "Only 59% said rooms were big enough."
    • 5.6 "Rooms are ok."
      5.9 "Only 59% said rooms were big enough."
    • 5.4 "Sufficient wellness & sports facilities."
      5.5 "For only 55%, the fitness area was satisfactory."
    • 4.7 "Not very clean."
      4.9 "51% said rooms were dirty."
      2.9 "71% said the bathroom was dirty."
      4.1 "59% thought it was rather dirty."
      2.5 "Dirty pool, said 75%."
      1.7 "83% said that wellness & sports facilities were unclean."
    • 3.3 "Breakfast is below average."
      3.0 "70% said the breakfast was too expensive."
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    Overall rating

    7.8 Good
    based on 2,776 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.6 "96% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.6 "Pool is mediocre."
    • 6.3 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Service is ok."
      6.0 "Only 60% thought the service was professional."
      5.3 "53% thought the management was tolerable."
      5.6 "56% found the room service acceptable."
    • 6.2 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.0 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.6 "For only 56%, the bathroom was ok."
      6.3 "Only 63% said rooms were big enough."
    • 5.3 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 3.5 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    based on 637 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.6 "96% thought it was easy to get to the train station."
    • 7.7 "High value."
    • 6.8 "Pool is mediocre."
    • 6.4 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.3 "Service is ok."
      5.8 "Only 58% thought the service was professional."
    • 5.1 "Average comfort."
    • 5.0 "Rooms are ok."
      5.0 "Only 50% said rooms were big enough."
      4.7 "53% complained about the bathroom."
      2.5 "75% found problems with the furniture."
      1.0 "90% thought they were poorly maintained."
      3.1 "69% said the bathroom was dirty."
      4.0 "Air conditioning was criticized by 60%."
    • 3.0 "Awful breakfast."
      2.6 "74% said the breakfast was too expensive."
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    Overall rating

    7.6 Good
    based on 45 reviews
    • 9.1 "Terrific location."
    • 7.0 "Good service."
    • 5.7 "Rooms are ok."
    • 5.2 "Average cleanliness."

    Overall rating

    7.6 Good
    based on 1,092 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.6 "96% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.0 "Good pool."
    • 6.9 "Service is ok."
      5.3 "53% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
    • 6.9 "Internet is average."
      6.6 "66% thought the wifi quality was ok."
    • 5.9 "Average comfort."
      5.6 "Only 56% said rooms were big enough."
    • 5.8 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      5.6 "Only 56% said rooms were big enough."
    • 4.9 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
      2.9 "71% said the bathroom was dirty."
      4.2 "58% thought it was rather dirty."
      2.7 "Dirty pool, said 73%."
    • 3.3 "Breakfast is below average."
      3.1 "69% said the breakfast was too expensive."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Comfortable beds"
    "Wonderful sightseeing"
    data provided by TrustYou

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