Mediocre
3.0
Pros:
I liked the comfort and staff.
Cons:
The room wasn't very clean and we didn't get much sleep to nosey.
Excellent
10.0
Pros:
Amazing staff.. very polite.
Excellent
10.0
Pros:
Your mid shift clerk and your graveyard clerk, Savannah and I don't know the gentleman's name, went above and beyond to help me with any little small thing I needed. They were both so friendly and professional. And never once made me feel like I was a bother.
Cons:
Nothing bad specifically stands out
Okay
4.0
Pros:
The room is big
Cons:
They over charged me and are still saying I booked for 2 nights when I have proof I only booked for 1.
Excellent
8.0
Pros:
The view of the City was amazing
Cons:
The seal around the door was coming off and let in a lot of light from hallway Fingernails on the floor near the bathroom Toilet plunger had remnants of toilet paper stick to it Breakfast was so so
Good
6.0
Pros:
Convenient and great location
Excellent
10.0
Pros:
It was a nice hotel.
Cons:
The bath tub was really slick, I fell and really hurt my arm and hip
Okay
4.0
Excellent
10.0
Pros:
How close it was to the rive!!
Cons:
No
Okay
4.0
Pros:
The newer lady with tatoes was the nicest one there.
Cons:
I paid for good nights rest and got none because the plumbing was broke, the least they could have done was let people. Instead of wasting money there.
Poor
1.0
Cons:
It was loud and dirty, we had to change rooms at 1 in the morning because it was so loud then they put us in a room that was dirty and had blood or something on the couch. Ceilings were open and it was just a very poor place to stay. Never again
Excellent
10.0
Pros:
Staff and location
Cons:
Toilet and bathroom Was outdated
Mediocre
3.0
Pros:
The location
Cons:
The hotel is old and falling apart. The bathroom floor was not mopped from the last customer (looked like someone peed on it), the shower rod was falling off the wall. Used to have a great hot breakfast, now it was old and disgusting
Excellent
10.0
Cons:
Breakfast was lousy! No milk, didn’t offer to get any, all carbs.
Good
7.0
Pros:
It is a great location.
Cons:
It just needs a little updating. I had the heat cranked up to 80 and it didn't seem to warm up all that much.
Mediocre
2.0
Pros:
Location. Room was pretty big. The view from our room was also nice. Hot tub and sauna were working, but no clean towels were provided.
Cons:
Hotel is rundown and falling apart. Sink drain was not draining in first room. Mold was growing where wallpaper border had been removed and no updating has taken place for years. Large cake crumbs in heating/cooling unit. Terrible breakfast! Cold carbs.
Good
7.0
Pros:
Location, staff upgraded our room when the first key would not work
Cons:
old elevators, exterior and interior maintenance, not an especially good breakfast
Excellent
10.0
Pros:
The staff was friendly and very helpful.
Cons:
Using the elevators made me a bit nervous due to the sounds they make.
Poor
1.0
Pros:
My plane arrrived late at night 9:40pm. They clerk put me in a room without curtains. I was getting ready for bed and they had to move me to another had a important business meeting the next day.
Cons:
The location by the river is nice
Mediocre
3.0
Pros:
Nothing
Cons:
There is no way this hotel deserves anything more than one star. It's old, dilapidated, dirty, loud, and in need of being replaced. I will not recommend this hotel ever.
Excellent
9.0
Pros:
Location was convenient and close to the highway. Customer service was wonderful and very nice and helpful. Beautiful view of the falls. Breakfast was good.
Cons:
Parking lot was small and in need of repair. Bedspread was stained.
Mediocre
2.0
Pros:
The staff that checked me in was friendly.
Cons:
I would not stay there again. The carpet was stained throughout, there were stains on the comforter and bedspread. Room was not clean and had cobwebs. Furniture was outdated. If I had not checked in late and pre-payed, I would not have stayed at the hotel
Poor
1.0
Pros:
The location with a room with a view was awesome
Cons:
Staff refused to do anything about the mold I the room, breakfast was ok with cereal and waffles. The property is old and needs some serious repairs.
Mediocre
3.0
Pros:
Staff was friendly and pleasant.
Cons:
Breakfast was very limited, food hadn't been stocked. Room was very noisy, as the balcony door/windows leaked air, and "whistled" all night long. No one slept!!
Excellent
10.0
Pros:
Great location and very nice staff and room. Beat my expectations for a one night stay!
Excellent
8.0
Pros:
The cleanliness and the spaciousness and the location across from a park
Excellent
10.0
Pros:
Comfortable!!!!
Cons:
No
Okay
5.0
Pros:
Location
Cons:
Rooms were dirty and run down. Hair in bathtub drain, spider webs in corners, and large gross stains on couch.
Poor
1.0
Pros:
Nothing
Cons:
None
Mediocre
2.0
Pros:
The hotel was quite dirty. The room had been cleaned. But there was garbage in the dirty garbage cans shortage of tissue and accoutrements . In the morning they had run out of breakfast and the food area was filthy. Was not a very good experien
Cons:
See above. Staff was very apologetic however didn't seem surprised.
Okay
4.0
Pros:
Ideal location.
Cons:
The hotel was very dated. It also was not very clean. Especially the bathroom floor, It had not been swept and mopped in quite some time.
Mediocre
3.0
Pros:
The friendly hotel staff and view.
Cons:
How unclean the room was. Jetted tub spewed black particles, bathroom was unclean as well as the sheets. Also, the door was broken allowing for possible intrusion & an unsafe visit.
Excellent
10.0
Pros:
It was close to the river and falls and that was great.
Cons:
The room had a lot of stains on the furniture and the carpet. We were in a pet room but it was still pretty gross.
Mediocre
3.0
Pros:
location
Cons:
floor and couch had lots of stains.
Okay
4.0
Pros:
Liked the location. The river across the street was beautiful!
Cons:
The shower was dirty and did not work. No hot water for the first night. When they said they fixed it, they didn''t. The room was never cleaned the whole time we were there. By far the worst experience ever. 2 1/2 stars was the best you had for thi
Good
6.0
Pros:
good location, good price, good view, and good breakfast
Cons:
room is too old and not good maintenance
Okay
5.0
Pros:
The hotel location was amazing and the stuff were all very sweet and very accommodating. The room itself was beautiful, clean and perfect.
Cons:
But the maintenance of the hotel leaves something to be desired. There are four ice machines and 3/4 were broken! The breakfast was great but the temperature of the breakfast room had to be in the mid 80s! I felt so bad for the staff!
Good
7.0
Pros:
Hotel staff were nice and polite. Area and view of the falls excellent.
Cons:
So sad to see the hotel in such a run down condition . Seems as if no effort and or expense is being put into maintaining the property could be an amazing place if they tried.
Poor
1.0
Pros:
Rooms were nice and had space
Cons:
There was no hot water to take a shower. And waited 45 minutes for a front desk person to show up.
Poor
1.0
Cons:
i was first given a room that was not secured, the rooms smell like old urine, tubs were dirty, dirty sheets, fresh blood stains on them. microwave was dirty. house keeping was horrible, spent more time smoking than cleaning.
Mediocre
3.0
Pros:
The room and location was good.
Cons:
The elevators did not work. The next room occupants were very loud and obnoxious. There was no instructions in the room on how to contact front desk. We let them know when we came down for breakfast.
Okay
5.0
Pros:
The breakfast buffet was excellent.
Cons:
The furniture had stains. The elevator was unavailable. A fight broke out in the room next door. The experience was pretty ghetto.
Poor
1.0
Pros:
Nothing. Room is been very dirty too dirty we left we can't sleep in that filthy room. Very disappointed.
Cons:
I didn't like anything.
Okay
4.0
Pros:
The view
Cons:
Broke elevator. Had to climb stairs six floors
Good
6.0
Pros:
Location was good and near most restaurants and some shopping. Breakfast bar was good and girl running it was friendly and accommodating. Beds were ok.
Cons:
Elevators had not been working for sometime and difficult going up 3 flights of stairs or higher. Closet door was broken and cut down access to bathroom sink. Older hotel from 60s and no significant upgrades in decor of lobby or rooms.
Mediocre
3.0
Pros:
N/A
Cons:
The elevators are broken. The ice machines was broken. The tub had hair in it. I had to asks for tolit paper. The bed was just thrown up and not made when we came back at night.
Poor
1.0
Pros:
It's location, right next to the river and the beautiful Temple
Cons:
Old looking rooms and terrible tenants in the next room to us. They were swearing and wrestling and this was at midnight and later, had it been earlier it wouldn't have been so bad.
Okay
5.0
Pros:
Location
Cons:
It was not a 3 star hotel which is what we paid for
Poor
1.0
Pros:
Locaton
Cons:
This was a 2 star hotel at best. Room a/c didn't cool the room. Noisy, staff was not responsive. A poor experience
Excellent
10.0
Pros:
I was very happy with the staff as well as the room.
Cons:
I will have to say that I was unsure of this hotel. I booked it online and so when I pulled up and looked at the outside, I began to doubt my choice. As we entered the hotel i was happy to see that the inside was completely renovated. It just proves, "you can't judge a book by it's cover"!!
Mediocre
3.7
Pros:
Location
Cons:
Bathroom wasn't cleaned.
Okay
4.5
Pros:
Loved the location and the view.
Cons:
We checked in and went up to our room to find that it hadn't been cleaned yet. We wait just over an hour before it was ready for us. It didn't look like the room had been dusted and the bathroom smelled like it needed a good cleaning. Pool looked like it needed some attention also.
Excellent
10.0
Pros:
i liked everything. I didn't stay but the night but the room was huge and beautiful. it had a balcony so I could go outside to smoke. if there is another trip up to Canada , this will be where I will stay. I used to stay at Best Western, but not anymore.
Cons:
cant say there was anything!!
Excellent
8.8
Pros:
We loved the location right by the snake river and the falls. It was a beautiful place to stay. It was easy to find, right off the freeway. The hotel had good access to everything in town. The staff was very friendly and helpfu. I would recommend this hotel.
Excellent
10.0
Pros:
I liked the size of the room and the location.
Cons:
nothing that i disliked.
Okay
4.0
Pros:
Staff was nice..that's all!!
Cons:
This hotel is overpriced if above $50.00 a night. It is OLD.....rooms are large but OLD. The TV was from the early 80's if not older. It needs to be upgraded in the worst way. Will NEVER stay here again.
Excellent
9.0
Pros:
The night early morning hotel clerk was awesome. He went the extra mile to ensure we received the correct room. Good job.
Cons:
Called ahead to advise hotel that we would be checking in late at night. The hotel clerk was rude and seemed somewhat annoyed that I was calling regarding a late arrival.
Excellent
9.0
Pros:
The room was huge the beds nice slep great
Cons:
There grand buffet was not so grand
Okay
5.6
Pros:
Sheets were clean and it was Cheap. They have super creepy pictures on the wall in the lobby/elevator area, which was hilarious.
Cons:
Stopped here for our first night on a long trip. The walls were like paper you could hear everything in the hallway. It was so loud. There was a small child was opening and slamming doors repeatedly, it's mom thought it was funny and started chasing the kid up and down the hall yelling "boo". Staff didn't do anything about it. Didn't stop until 11:30pm and started again the next morning at 7am. Horrible night's sleep made my husband grumpy for the rest of our trip. Would spend the extra money to stay anywhere else next time.