Excellent
8.0
Pros:
Staff was helpful and efficient
Good
7.0
Pros:
Location
Cons:
All good
Good
7.0
Pros:
Location
Cons:
All good
Good
7.0
Pros:
Location
Cons:
All good
Excellent
10.0
Pros:
Very clean
Okay
5.0
Pros:
dinning
Cons:
I had to change rooms because there was a dried up banana behind the side chair. I don't think these rooms are being cleaned and wiped down properly
Excellent
10.0
Pros:
Front desk folks were very nice and quick. The hotel was clean and the room was clean. Nice bed and pillows.
Cons:
Breakfast is not included; it should be.
Excellent
10.0
Pros:
It was so quiet. I was able to sleep great
Excellent
8.0
Pros:
The location is great.
Cons:
It is understaffed. There were times when the front desk was vacant. The carpets look worn.
Excellent
9.0
Pros:
Location, Price, Decor or Hotel and Rooms
Cons:
No Vending Machines were working one any floor.
Excellent
10.0
Pros:
Very nice and clean !!! Felt nice being there !!!
Cons:
The beds could have been a little softer but not that big a deal.
Good
7.0
Pros:
Location is close to UF campus
Cons:
Pillows and beds not comfortable
Excellent
10.0
Pros:
The fact that it was literally across the street from UF was fabulous as we were touring the campus.
Cons:
Bathroom could use a little TLC. Re-grouting and such.
Excellent
10.0
Pros:
Nice rooms,clean. Friendly stuff. Location.
Cons:
N/a
Excellent
10.0
Pros:
Extremely friendly staff; very helpful.
Cons:
Maid service was not what I expect from a Hilton property. The room was not cleaned well.
Okay
5.0
Pros:
For the purpose of our trip location was a plus, and this hotel was right across the medical facility we had our appointment, which made us really happy. For somebody out of town with the same needs I would recommend this location. Nice old trees around the hotel...
Cons:
Everything looks outdated in the room. We had to call for assistance with the TV channels as we were unable to change them; it took almost an hour for somebody to show up in our room. Basic, basic, basic breakfast, compared with other hotels we have been.
Excellent
9.0
Pros:
Hotel lobby bar / restaurant were great!
Cons:
room was NOT a 4-star level too small, to dirty, in need of repair and updating!
Excellent
8.0
Pros:
I keep coming back for the beds. Comfortable rooms.
Cons:
This is the second time I've stayed here and the bathroom was messy. But this time the sink leaks and doesn't drain properly
Good
6.0
Pros:
Location
Cons:
The smoke detector in our room was ripped off the wall. We didn’t noticed until the morning when we woke up. Terribly unsafe and violating regulations. Otherwise, hotel was what we expected as we’ve stayed there before.
Good
6.0
Pros:
Location was great.
Cons:
The tub had rust stains
Excellent
10.0
Pros:
Everything else is perfect
Cons:
The bathroom was not cleaned properly
Mediocre
2.0
Cons:
For a Hilton, huge disappointment. No pad or pen in room. 10.00 extra charge for ??? Other hotels much better for the price.
Mediocre
3.0
Pros:
Location
Cons:
Room not clean. No housekeeping. Staff at check in rude. I’ve stayed here for years and the quality and service has progressively declined over time. Time for us to find a new Gainesville hotel.
Okay
4.0
Pros:
Room was clean.
Cons:
Fan in bathroom. Body wash, firmer pillows, friendly check in.
Poor
1.0
Cons:
Not informing ne that they were going to charge a $56 dog fee.... communication is key and they lack it.
Okay
5.0
Pros:
Extra clean rooms
Cons:
Hotel walls are very thin. Can hear conversations or TV ‘s in near by rooms or from hallways.
Good
7.0
Pros:
Clean, comfortable, lots of parking.
Cons:
Bar, restaurant everything closed except front desk.
Good
6.0
Pros:
nice room
Cons:
Way too close to interstate LOUD Truckers all night
Okay
5.0
Pros:
Customer service and location
Cons:
Out dated and cleaning not as good and I felt rushed someone tried to enter my room at 9am.
Poor
1.0
Pros:
The location was great and the free parking was nice
Cons:
- no internet in the room. - NO DRINKING water for guests? They can't even provide you with the bare minimum anymore - The sheets and bathtub got stains on them Overall did not meet my expectation for a 4 star hotel.
Mediocre
3.0
Pros:
The lobby was decorated nicely and the beds were clean and comfortable.
Cons:
The room was not clean. Not for regular standards and definitely not in the midst of a pandemic. The handles were not cleaned, the bathtub was dirty, the sink was dirty, there was trash behind the nightstand. The furniture was worn and dingy.
Okay
5.0
Pros:
N/A
Cons:
The first room I had, my mom found 2 old towels hanging from the shower and hair stuck to the walls of the shower.
Okay
5.0
Pros:
No issues checking in and easy online checkout
Cons:
There was a long black hair in the tub and a hand print and obvious wipes across the mirror. It was obvious the room was not properly cleaned. Even in non-COVID times, this is unacceptable, especially for a 4 star hotel? I was very disappointed and disgus
Excellent
8.2
Pros:
Staff was very pleasant. I stay here frequently. Angel is always pleasant when I check in.
Cons:
Lack of any services, including room cleaning during the stay. The "breakfast" was limited.
Mediocre
3.0
Pros:
Bed was comfortable, that was about it.
Cons:
All around, it was a very disappointing experience for a "4 star hotel". When we first walked in, there was a huge mold spot in the ceiling that was dripping water on people. There was only one person at the desk, so it was over 20 mins to get checked in.
Mediocre
3.0
Pros:
Decent bed
Cons:
The hotel was entirely shut down except for sleeping The pool area was dirty, pool bathrooms were filthy, gym was dirty
Mediocre
2.0
Pros:
I liked that it had a 9+ positive rating and had the Hilton name but was disappointed in both.
Cons:
The name Hilton used to mean something but the last few hotels I stayed in did not live up to what used to be their standard. The hotel was nice in the lobby but the rooms were lacking and not kept up very well. I really honestly question their 9 rating.
Poor
1.0
Pros:
Leaving
Cons:
Everything
Good
7.0
Pros:
The staff was always pleasant and helpful. The location was what I wanted and the lobby was very clean and appealing.
Cons:
yes! I expected a microwave in the room. Looking back it wasn't advertised but in over 10 years I've never stayed anywhere that did not have one. The Hampton Inn (part of Hilton) have microwaves. It might be a good idea to put them in all rooms.
Poor
1.0
Pros:
Nothing
Cons:
Very dirty, could not believed it was a Hilton.
Good
6.0
Pros:
Location and staff were fantastic.
Cons:
Rooms were noticeably dirty - as if they were cleaned a month ago, and then the room was allowed to get stale and dirty. Cups, bathroom all covered in a thin film of grease and dust. Covid sticker "seal" on door was broken. Also missing remote control.
Okay
5.0
Pros:
Proximity to UF Shands Hospital
Cons:
Room not up to normal Hilton standards. There was a women’s bathing suit bottom under the edge of one of the beds. Pillows were all too soft. Just not as nice of a room as I expected for a Hilton property.
Okay
4.0
Pros:
Location was good
Cons:
It took 40 min to get checked in because of their computers. The hallways were disgusting. There was mold growing on the walls in the halls.
Okay
4.0
Pros:
Room location
Cons:
Grounds of hotel looked like it was closed, rust in bathroom, not the room I booked, ac worked horrible bought a fan, wont rebook for this property
Good
6.8
Pros:
Convenient location
Cons:
The stay was in May 2020, as we were coming out a COVID stay at home. There was no food service, the restaurants and bar were closed, and no room service. No facilities, e.g. gyn or pool, were available. There also were no room cleaning services during my 3 night stay...no clean towels (I had to ask the front desk), bed was not made. Disappointing for a Hilton. They did offer 1000 Hilton points. However, the price should have been discounted, noting the limited services.
Okay
5.0
Pros:
The room was quiet.
Cons:
The room had not been vacuumed. There was a lot of trash on the carpet. The tub and sink did not drain properly either.
Good
7.0
Pros:
Very quiet
Cons:
Very nice all good
Okay
4.0
Pros:
I liked that the room was a good size. Also, hotel is in a nice location.
Cons:
The shower and toilet were not clean. Also, the parking lot is very dark and parking was difficult specially when there is a conference going on at the hotel.
Okay
5.0
Pros:
The location
Cons:
Upon entering our room a strong odor was smelled. Since we checked in late we e we didn't think it was bad enough to complain and change rooms. It was not until the next morning that we found a dirty table and the Kleenex box was very dusty.
Mediocre
3.0
Pros:
Bed was comfortable.
Cons:
Hotel checking people in knowing there was no hot water. Hotel has deteriorated since my last visit. Carpet was old frayed and stained, bathroom was rough with a stained tub and fixtures in need of cleaning.
Good
6.8
Pros:
The location
Cons:
The information about menus and room service was not in the room. Also, when requesting hospitality package with toothbrush never arrived. Not dedicated areas to seat down and work or have coffee in between meals or meetings
Poor
1.0
Pros:
Location
Cons:
First the room was for handicap which make the bathroom not comfortable they said you selected this room for me and I don't know why u did
Mediocre
3.1
Cons:
I was give a handicap room but my reservation confirmation was a normal room
Excellent
8.8
Cons:
Would have liked complimentary breakfast.
Excellent
9.4
Pros:
Comfortable, convenient, friendly
Cons:
There are many plugs available but no USB availability. They say they are upgrading and some rooms may be updated but ours wasn't.
Mediocre
3.0
Pros:
Location
Cons:
No free wifi. What year is it? You need to sign up to be a rewards member to get it. Room was pretty beat up. Not up to the standards of a Hilton. I will not stay here again.
Okay
5.7
Pros:
Location is good.
Cons:
You need to be a member to get free wifi. Yeah in 2016 this hotel does not give free wifi. Staff rushed our check in experience to get back to texting. The level of service at this location does not meet the standards that Hilton has set. Not worth the money. Buyer beware.
Poor
1.0
Cons:
the front desk mishandled our reservation as a pre-paid booking. The room had 2 light bulbs out, a tv remote that was all taped up and did not work, the bathroom smelled like urine and the walls were all stained. we will never stay there again.
Excellent
9.1
Pros:
Convince
Cons:
Clean
Excellent
8.5
Pros:
Bed was very comfortable
Mediocre
3.0
Cons:
Did not get free wifi was indicated when booking. Television input source did not work to connect electronics to it.
Okay
4.5
Cons:
The facility is really old and not clean. Furniture shows wear and tear on them The house keeping service is not very good. They don't clean well and they leave some I cleaned items like used glasses without exchanging them. They also do late house keeping service and they don't have an on call housekeeper if you need some cleaning at night which all four stars hotels do
Mediocre
2.5
Pros:
Friendly staff
Cons:
The room was dirty. The hotel desperately needs a refresh. My room felt more like a cheap roadside motel. It certainly was not worth what I paid for it. I do not feel like I got the best for my money.