Cons: Because I was 1.5hr late due to traffic in Fort lauderdale they charge me an extra day, (11$) which I didn't mind, but they charged me Full sunpass charge (25$) for an extra day that I never use.
20 Dec 2015
Pros: Please ensure the vehicle is clean , interior and exterior. This vehicle needed an oil change. All other areas were satisfactory were good to go.
11 Feb 2016
12 Apr 2016
Cons: They messed up my reservation by giving away the car that I booked and then charged me extra for an upgrade.
30 Apr 2016
New Experience...my reserved car type was not avai
Pros: Quick check in...easy to get car and leave parking lot.
Cons: I reserved a mid-size car and was told only SUV/Minivans were available so I had no choice but to take one. Never experienced such a thing before?
21 Jun 2016
Pros: Nothing at all not the car style I selected!
Cons: I didn't like the fact the vehicle selected was a special which said any normal size car which had a full size car for the image. Also I didn't knw anything about a $250 deposit! I'm over the age of 25. (29) The gave me a sorry ford focus which not anything close to a normal size car. No room in the back seat looks like a small mini van. So they gave me a compact car.....
5 Jul 2016
Pros: Shantoya at the front desk did a great job.
(Tallahassee Airport location)
16 Jul 2016
Cons: Every aspect of the interaction. Terrible
13 Sep 2016
Pros: The representative was very helpful and the car was a great value.
Cons: Seats are too low and not very comfortable for a long ride. Ford Focus apparently has steering column safety issues, and I will not rent another one now that I'm aware of this problem.
19 Jul 2016
Pros: Car was clean and process to rent was less than 5 minutes.
22 Oct 2016
Pros: I needed extra help with an urgent phone call, and they mad eit for me..
3 Apr 2016
Pros: The staff at the store was kind and knowledgeable.
Cons: I rented two cars in the past week from this Budget store and both of them were not cleaned. One of them in particular was not clean at all. They barely gave me a $5 credit when I pointed out this to the manager.
28 Jun 2016
Terrible service, never again
Cons: Had to wait 45 min to get the vehicle; received an inferior car than what I reserved, car wasn't clean, last two days ac didn't work, a total disaster.
21 Aug 2016
Cons: According to the promised price, I was supposed to be charged $ 95.48. My bill at the time of return was $250 for 2 days.
28 Aug 2016
Great car vs bad service
Pros: The car was awesome and the price wàs fine... but
Cons: The address to the location was wrong, wanted to extend my rental and there was no one to answer the phone. They need more staff on the weekends
Cons: Confusion on fuel charge. It was, however, resolved in fairly short order. I guess it was a difference in how the localities (JAX and TLH) do the pre-paid fuel charge.
5 Apr 2016
Convenient and efficient
Pros: I really like the location of this pick-up/delivery site; the staff are efficient and unflappable.
Cons: Avis prices have gone up and are not as competitive as I recall from last year. I have to weigh the convenience of easy pick up and delivery against cost of renting from airport competitor. Not crazy about the Kia Sol. Light and boxy. Didn't handle wind and traffic gusts well. Very small gas tank. It otherwise drove nicely.
8 Apr 2016
Pros: Overall great experience.
3 May 2016
Was not even open
Cons: We arrived at the lot, to find it closed. We were unable to contact anyone regarding being able to get a car from Avis.
21 Sep 2016
Pros: Drop off and pick up were as expected.
Cons: One tire was low on air. Had to go back to rental to get it filled. Not a big problem but I would have thought they would check before renting
18 Oct 2016
Very Easy - All the Way!
Pros: We rented in Tallahassee - and we trying to figure out how to get over to the car rental place - when my husband called Avis and they were there promptly to pick us up at out hotel. Super nice guy, too. Check-in process was easy and they gave us choice of two cars - my husband asked about a third one he had seen in the parking lot. Boom! We were out of there in a Jetta and really enjoyed the driving experience. As far as bringing it back to Tampa - just drive right on in and collect your belongings. They had personnel standing ready to greet us. Overall, great customer service and great price.
Cons: it cost a lot of money and when I went to drop off the car no one was even in the office. I had to call customer service and ask what to do after waiting 20 minutes for the office person to return - I ended up leaving the keys and a note. Wierd!
2 Apr 2016
Pros: The staff especially Brandon and the young lady that drove me to the bank was very professional and friendly.
Cons: The only draw was that I was not informed beforehand that there would be a large deposit incurred at the time of pick-up.
6 Apr 2016
Well worth it
Pros: When picking up the car the service was great. Brandon was able to get me in and out quickly, even though he was swamped with customers. It was my first rental car and am already planning on renting again through them.
18 Oct 2016
Great drive home
Pros: place was very busy when i showed up 30 minutes early to pick up my rental, manager was working by himself and was calm and kept in control of situation. i was patient and waited while he solved this problem and that problem with his customers. my patience paid off and he gave me an upgrade to the next level car at no charge to me. i will definately use hertz again
Cons: There was an overwhelming scent of artificial smell despite me leaving all the windows open overnight. I looked everywhere for some scent producing item that could be removed but to no avail. It was like driving in a toilet.
If this is used routinely, it should be discontinued. If it is used to cover cigarette smell, then cars should be designated smoking or non-smoking so one can request a non-smoking car.
25 Dec 2015
Cons: They wouldnt rent to me because i was using a debit card and my credit wasnt good enough ruined my holiday
28 Dec 2015
THRIFTY CANCELLED MY RESERVATION
Cons: When I got to the rental car location. I was informed that they had cancelled my reservation and where not honoring any reservations made in the last 72 hours..... I found this to be most un-professional and not only was it that, but they did NOT even call to warn me, or send and email alerting me. This was a massive inconvenience to which screwed my travel plans.
2 Feb 2016
No cars available
Pros: Jarvis felt bad about the situation and did upgrade us to an suv. Excellent customer service. We left happy
Cons: There were no mid size economy or compact cars available even tho I had reservations. Was offered full size at a discounted fee (why should I have to pay for their mistake). Decided to wait for a car to be returned which took over 2 hours. Was told the websites will let you still reserve when they have no inventory.
Alamo was best price for one way rental from Talla
Pros: And we had a free upgrade to a small SUV. Glad we chose Alamo
16 Oct 2016
drop off disappointment
Pros: 1st car reeked of smoke, agent was happy to have changed to alternate car.
My eta upon return was planned 1 am - I'm told drop off box is available at counter for after hours returns. I confirm that again before getting car + reconfirm that while driving back, with my approx ETA again.
Upon arrival cant get to drop box as all entrances are locked, despite what I was assured earlier.
Cons: I arrive to find all entrances to get to counter are locked. No drop box available at parking lot either. Called Alamo cust service - each time takes 15 min of hold time.
Im first told to come back during open hours!
Then told to leave keys in car and lock but that I need to call and relay this to Alamo in AM ( when I'd be on a flight).
When I ask for agent name, he hangs up. Sounds a bit shady?
Called back again to get different agent (after obligatory 15 min wait time) who finally gives me correct procedure.
So, great service at counter, good car condition, but Took 1.5 hrs to drop off car + surprisingly the local staff were unaware of after-hours drop off procedure even when given an ETA. BEware of After-hours cust service-very difficult to get hold of, and with an erratic service reliability.
16 Oct 2016
Lots of problems and astronomical price!
Pros: The car was a Ford Fusion, fun to drive, economical on gas, got me where I needed to go.
Cons: Inside windshield was wiped with something greasy and I could hardly see. I had to pull over and clean it best I could. Lights shorted out day one in vehicles rear. An officer fixed it. They shorted again day two. Car cost $350 for two days