Columbus car hire

Columbus car hire

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Columbus, OH, United States
6 Dec — 13 Dec
Same drop-off
Columbus, OH, United States
Tue 6/12
Noon
Tue 13/12
Noon
Driver's age:

Columbus car hire information

Pick-up locationColumbus
Car types
Hire locations42
Airport locations11

Cheap car hire in Columbus

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
People carrier
Passenger van
SUV
Commercial
Pick-up truck
Mini car in Columbus
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Pick-up truck car in Columbus

Columbus car rental reviews and directory

Enterprise

8.6

Excellent

449 reviews
Best rated

Cleanliness

8.5

Comfort

8.7

Pick-up/Drop-off

8.5

Value for money

8.5

11 locations in Columbus

Show locations

Locations in Columbus

1026 Goodale Blvd

+1 614 297 7353

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
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1733 W 5th Ave

+1 614 488 7996

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
View deals

2160 W Case Rd

+1 614 798 9696

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday00:00 - 00:00
Sunday00:00 - 00:00
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3161 W Broad St

+1 614 279 2577

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
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3245 Morse Rd

+1 614 476 1111

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday09:00 - 14:00
Sunday00:00 - 00:00
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4106 International Gateway

+1 844 913 0741

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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4233 Eastland Square Dr

+1 614 836 2500

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
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475 East Livingston

+1 614 621 8899

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday09:00 - 14:00
Sunday00:00 - 00:00
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57 Lazelle Rd E

+1 614 880 1198

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
View deals

5801 Karl Rd

+1 614 781 5400

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
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6841 Flags Center Dr

+1 614 895 0000

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday10:00 - 13:00
Sunday00:00 - 00:00
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Reviews

2.0 Mediocre

May 2021

KAYAK

Pros:

I booked a car rental for the Columbus Airport. When I arrived at the Enterprise desk, they told me my rental was across town. I asked for help to get across town or get the car to me (no longer an enterprise offering), but the desk clerk basically said "nope, you're on your own". Kayak also provided no additional help. I rented from Avis desk, don't know why I would use Kayak again

Cons:

Having the car available where I landed

9.2 Excellent

Nov 2020

KAYAK

Pros:

The tahoe we reserved was not available. The assistant manager Chris offered us a minivan for much less than the tahoe. It worked great for our trip.

Cons:

The windshield was not clean. Had smears on it

2.0 Mediocre

Oct 2020

KAYAK

Pros:

No. I was sent back and forth and one manager openly derided one of his coworkers.

Cons:

They could work as a single unit. It seemed like I was dealing with two separate companies.

6.4 Good

Aug 2020

KAYAK

Pros:

People were nice, even if not Covid-19 safe.

Cons:

Had to check at three different rental car checkpoints before finding someone with the Enterprise group that could give us our rental car. Person who got our car wasn’t wearing a Covid-19 mask over her nose, and I had to touch the computer to finish. Lastly, the Ford we rented had a terrible navigation and audio interface, both of which were dangerous to use.

4.0 Okay

Jul 2020

KAYAK

Pros:

Car was filthy with a horrible cigarette smell. Could not even drive it.

10.0 Excellent

Jun 2020

KAYAK

Pros:

Yes

Cons:

Nothing

1 out of 64

Alamo

8.4

Excellent

213 reviews

Cleanliness

8.5

Comfort

8.5

Pick-up/Drop-off

8.5

Value for money

8.3

One location in Columbus

Show locations

Locations in Columbus

4106 International Gateway

+1 844 913 0739

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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Reviews

6.0 Good

Mar 2021

KAYAK

Pros:

Staff did a very nice job

Cons:

Car had been smoked in The odor became overwhelming during the rental

10.0 Excellent

Dec 2020

KAYAK

Pros:

Pick up and drop off were very easy.

6.0 Good

Oct 2020

KAYAK

Pros:

I was not given clear direction to where to go pick up. I was in the garage for over 20min looking. After locating a person he pointed me to a vehicle that didnt have any keys... frustrated at this point i walk back to the booth and demand they get the van and bring it. That took forever.

Cons:

Have an attendant on hand. It SHOULD NEVER BE THE CUSTOMERS RESPONSIBILITY TO FIND THE VEHICLE

2.0 Mediocre

Sep 2020

KAYAK

Cons:

The staff refused to rent me a car. My license expired last month because I turned 25. I am unable to renew it because of the corona virus. Prior to renting the car I called the Ohio BMV and double checked with them. The let me know that because of the pandemic everybody’s licenses and registrations that expired since March were automatically extended until December 31, 2020. They assured me I’d have no issue using my ID to do anything including renting a car and buying alcohol. I double checked the BMV website and on the front page it confirms that everything is automatically extended until the end of the year. The woman at the counter said she couldn’t rent me a car because they already did a one time extension for me for having an expired license. I don’t know what she was talking about because I’ve only ever rented a car one other time and that was in July. My license expired August 4 so when I rented the car in July no special extension would have been made for me. I explained this to her and then she said it’s their policy that they can only rent a car to a person with an expired license if it had expired during the pandemic. And according to her it is no longer a pandemic. Clearly we are still in a worldwide pandemic so that makes absolutely no sense. I tried to explain that the law in Ohio extended all ID/registration until the end of the year because we are in fact still in a pandemic. She then brings her manager out and her manager says it is illegal to rent me a car with an expired license. I tell her I understand but I do not have an expired license since the expiration date was extended. She suggests to me I try to renew online and says if I’m able to do that I could show her that and see if that was sufficient enough to prove I don’t have an expired license. Obviously you cannot receive a driver’s license online so I was unable to do that. I’m really disappointed in the entire experience and also the fact that Alamo thinks that the pandemic has magically disappeared when in fact it’s worse now than it was before. Still not sure what “one time extension” was mentioned to me either. Truly a waste of my morning.

6.4 Good

Sep 2020

KAYAK

Pros:

Pick up was easy from Columbus Airport.

Cons:

Drop off was cumbersome. No one in the garage to check you in. Filled the tank up before returning but the gas gauge didn’t move. Check engine light came on about 20 miles from Huntsville.

9.2 Excellent

Aug 2020

KAYAK

Pros:

Staff were very good and helpful. They gave me choices on vehicles and helped me hook up my phone to the blue tooth which really helped me make calls easier.

1 out of 36

Hertz

Cleanliness

7.8

Comfort

7.8

Pick-up/Drop-off

7.5

Value for money

7.3

9 locations in Columbus

Show locations

Locations in Columbus

1090 A South Hamilton Rd

+1 614 238 1623

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 14:00
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1355 W Mound St

+1 614 221 3000

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
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1535 Georgesville Road

+1 614 351 1570

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
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2361 Morse Road

+1 614 476 6847

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday09:00 - 14:00
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2455 Billingsley Rd

+1 614 793 3100

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
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2496 Scarborough Blvd

+1 614 759 7285

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
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4430 Westerville Rd

+1 614 476 6847

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 14:00
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4600 International Gateway

+1 614 239 1084

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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8832 Commerce Loop Drive

+1 614 840 1758

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 14:00
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Reviews

2.0 Mediocre

Dec 2021

KAYAK
I did not rent the car from this location. Upon arrival, attendant required proof of own car insurance. I do not have own car or insurance, which is why I was renting the car. The alternative provided was $40/day for complete insurance from the location itself. I rent cars very often - this has never been a requirement before as my credit card offers great insurance coverage.

4.0 Okay

Dec 2021

KAYAK
Hertz still charges an extra daily fee to add a spouse as an authorized driver. Luckily it looks like a lot of car rental companies are moving away from this, but it's ridiculous

8.0 Excellent

Nov 2021

KAYAK
There was an extra charge for a second (spouse) driver which I don’t think we have ever had from another company. When I looked back at the agreement it did mention additional charges for another driver but didn’t say what they were (13$/day). I would have looked at another rental company if I had been aware upfront (like, the info not buried in the middle of the rental agreement) as it did push the price much past the competition’s price. The car was nice, clean, etc.

10.0 Excellent

Nov 2021

KAYAK
A little high priced fir a one day rental, otherwise clean car. No ‘cleaning product’ odor which was nice!

8.0 Excellent

Mar 2021

KAYAK

Pros:

The staff didn't seem overly friendly but were helpful enough. They failed to mention their return method at this location which caused a little confusion when I returned the car.

Cons:

I felt that they should have clearly explained their return method (or at least mentioned it).

10.0 Excellent

Mar 2021

KAYAK

Pros:

Ended up getting a very nice upgrade for no additional charge due to limited availability

1 out of 42

Thrifty

Cleanliness

7.5

Comfort

7.4

Pick-up/Drop-off

7.1

Value for money

7.0

One location in Columbus

Show locations

Locations in Columbus

4600 International Gateway

+1 614 239 1084

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Reviews

10.0 Excellent

Mar 2021

KAYAK

Pros:

Whole process smooth

Cons:

Line at desk to check car out

10.0 Excellent

Oct 2020

KAYAK

Pros:

easiest/fastest rental and return I have ever had!

Cons:

nothing

2.0 Mediocre

Oct 2020

KAYAK

Cons:

There was no refund on the rental, even though the charge was fraudulent. It caused me to have to manage the situation with my bank.

5.2 Okay

Sep 2020

KAYAK

Pros:

Car was ok----Ford Eco Sport

Cons:

The Thrifty location was farthest from terminal. The staff was occupied with one customer. The wait was long. The attendant did not know how to open the back of SUV. Therebwas no one there when the car was returned---not a single person and they were aware fo when I was returning. Thrify is cheap for a reason!

2.0 Mediocre

Aug 2020

KAYAK

Cons:

If I would hv got my car. Putting my money back in my account. Trying to get them back on the phone.

2.0 Mediocre

Aug 2020

KAYAK

Cons:

I never got the rental. I got to the airport and they stated I needed a major credit card. I canceled the rental car and You still kept my money. I want that taken off my debit card asap

1 out of 25

Dollar

Cleanliness

7.4

Comfort

7.2

Pick-up/Drop-off

7.0

Value for money

6.8

One location in Columbus

Show locations

Locations in Columbus

4600 International Gateway

+1 614 239 1084

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Reviews

2.0 Mediocre

Apr 2021

KAYAK

Pros:

Staff was not there at the time of my pick up no help on the phone when I called dollar corporate services. Staff was late opening on the second day when I went back to get my car. Not wearing facemask. Very bad experience!

Cons:

Communications between dollar rental and carrentals.com, through who I made my reservation. More punctual and professional help both at the counter in person as well as online is needed.

2.0 Mediocre

Apr 2021

KAYAK

Pros:

Nothing. They closed before 6 pm, my flight was late. No car to pick up. Rip-off.

Cons:

They could make provisions for early evening pickup. Ie 6 pm

2.0 Mediocre

Mar 2021

KAYAK

Cons:

We made a “reservation” for a Suburban. When we got there all they had left was a little 4 door car. We have 7 people in our family so that wouldn’t work. The man working was nice enough, but he told us when you reserve with a lower cost rental company it’s hit or miss. Sometimes you get what you want, and sometimes you don’t. He showed us a long list of people he had to call to tell them they didn’t have any cars available. I would not recommend renting from Dollar because there NO GUARANTEE that you’ll get what you reserve, or any car for that matter!

2.0 Mediocre

Mar 2021

KAYAK

Cons:

They should have notified us that they close at 2pm and that, they would not be able to rent us a car. Their sign says go upstairs to the 2nd floor and someone will help you. Then upstairs it says we close at 2pm. So we had to pay double what our original reservation was and book with Hertz there on the spot.

2.0 Mediocre

Feb 2021

KAYAK

Pros:

Nothing

Cons:

I booked a car at 7 pm. I reached at 7:30pm. Noone was there .

2.0 Mediocre

Dec 2020

KAYAK

Pros:

didn't pick up car - mom got corona 2 days before christmas and was unable to cancel. thanks priceline, won't be going through you anymore.

Cons:

not going through priceline

1 out of 44

Budget

Cleanliness

6.9

Comfort

7.0

Pick-up/Drop-off

6.0

Value for money

6.4

7 locations in Columbus

Show locations

Locations in Columbus

1030 West 3rd Avenue

+1 614 737 5400

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:30
Sunday13:00 - 17:00
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104 East Long Street

+1 614 228 1058

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:30
Sunday11:00 - 14:00
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1400 Bethel Road

+1 614 451 7699

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday10:00 - 13:00
View deals

240 South Hamilton Road

+1 614 863 7500

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday12:00 - 16:00
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4106 International Gateway

+1 380 867 0247

Monday08:00 - 17:3000:00 - 00:00
Tuesday00:00 - 00:0008:00 - 17:30
Wednesday00:00 - 00:0008:00 - 17:30
Thursday08:00 - 17:3000:00 - 00:00
Friday00:00 - 00:0008:00 - 17:30
Saturday08:00 - 17:3000:00 - 00:00
Sunday00:00 - 00:0008:00 - 17:30
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4621 West Broad Street

+1 614 870 2200

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday09:00 - 14:00
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6060 Busch Boulevard

+1 614 431 2025

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday09:00 - 14:00
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Reviews

6.0 Good

Aug 2022

KAYAK
The drop off signage needs additional work as it was very difficult to figure out where to pull in our car and the person checking in early in the morning was very unprofessional to us as we didn't know where to put the car, seems you didn't want to walk the extra 50 ft to get the car

1.9 Horrible

Jun 2021

KAYAK
not staffed adequately. i booked through a third party and when asking for courtesy extension of a couple of hours due to highway traffice accident, they told me i had to book an extra day. on top of that, there was an additional fee to extend my reservation since it was more than 6 hours. i will never book with budget again.

6.0 Good

May 2021

KAYAK

Cons:

The car had a bad smell where you could tell previous driver had probably smoked in it. The dash was dirty. I had to clean it with disinfectant wipes and spray the entire car down with Lysol.

2.0 Mediocre

May 2021

KAYAK

Pros:

I could not change my reservation pick up time to the next day. So I had to cancel it and when I tried to reschedule it was not available anymore.

Cons:

Allow people to push back a pick up or drop off date.

8.0 Excellent

May 2021

KAYAK

Pros:

Friendly staff.

Cons:

The van smelled like smoke.

8.0 Excellent

May 2021

KAYAK

Pros:

staff was excellent. She replaced the class of vehicle I was supposed to receive due to the fact that Budget overbooked.

1 out of 53

Avis

7.1

Cleanliness

7.3

Comfort

8.2

Pick-up/Drop-off

7.0

Value for money

6.8

7 locations in Columbus

Show locations

Locations in Columbus

1030 West 3rd Avenue

+1 614 299 0964

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:30
Sunday13:00 - 17:00
View deals

104 East Long Street

+1 614 224 4259

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 17:30
Sunday11:00 - 14:00
View deals

1400 Bethel Road

+1 614 538 0488

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday10:00 - 13:00
View deals

240 South Hamilton Road

+1 614 577 0657

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday12:00 - 16:00
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4106 International Gateway

+1 380 867 0002

Monday08:00 - 17:3000:00 - 00:00
Tuesday08:00 - 17:3000:00 - 00:00
Wednesday08:00 - 17:3000:00 - 00:00
Thursday08:00 - 17:3000:00 - 00:00
Friday00:00 - 00:0008:00 - 17:30
Saturday00:00 - 00:0008:00 - 17:30
Sunday08:00 - 17:3000:00 - 00:00
View deals

4621 West Broad Street

+1 614 851 0508

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday09:00 - 14:00
View deals

6060 Busch Boulevard

+1 614 436 3218

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday09:00 - 14:00
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Reviews

4.4 Okay

Oct 2019

KAYAK

Pros:

Drop off was easy.

Cons:

It took a long time to pick up the car (40 minutes) even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone.

10.0 Excellent

Sep 2019

KAYAK

Pros:

I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!

Cons:

Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out

5.6 Okay

Nov 2018

KAYAK

Cons:

Billled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again

2.0 Mediocre

Sep 2018

KAYAK

Cons:

I didn’t like that they ended up not even having a car for me that I reserved 3 days in advance. Terrible service. I will never rent a car from Avis again!!! Their solution was for me to do a round trip rental when I needed a one way. Obviously that was not going to work for me.

10.0 Excellent

Jul 2018

KAYAK

Pros:

Professional and courteous.

Cons:

Nothing

2.0 Mediocre

Dec 2017

KAYAK

Cons:

Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.

1 out of 14

National

7.4

Cleanliness

7.2

Comfort

7.6

Pick-up/Drop-off

7.6

Value for money

7.0

One location in Columbus

Show locations

Locations in Columbus

4106 International Gateway

+1 844 913 0740

Monday07:00 - 23:59
Tuesday07:00 - 23:59
Wednesday07:00 - 23:59
Thursday07:00 - 23:59
Friday07:00 - 23:59
Saturday07:00 - 23:59
Sunday07:00 - 23:59
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Reviews

4.8 Okay

Sep 2020

KAYAK

Pros:

I waited two hours to pick up a van . They didn’t even appreciate my time saying thank you so much or didn’t even give me discount for it. I didn’t the reservation and still they didn’t have a car ready for me . Not happy with service at all . Please let me know if you want to talk to me . My email address is puspadhital92@gmail.com

Cons:

At least give a customer discount if they waited couple hours . Oh also , car condition was poor . Looks like they didn’t do an alignment in while and brakes were making a wired sound .

2.0 Mediocre

Aug 2020

KAYAK

Cons:

Poorest management and the stuff needs more training

3.2 Mediocre

Jun 2020

KAYAK

Cons:

I reserved a Tahoe or equivalent but they gave me a Tacome truck with less space. The wait to check in and get vehicle was over an hour wait. The truck was dirty: the previous user had a dog in it and there was hair everywhere. The window have finger smudges on all of them and there was fish scales in the tail bed. I was definitely a lack luster experience.

10.0 Excellent

Dec 2019

KAYAK

Pros:

Staff was very friendly and the drop off super easy

6.0 Good

Jul 2019

KAYAK

Pros:

Staff was definitely friendly and welcoming and made the entire process effortless

Cons:

The car absolutely reeked of cigarette smoke. When choosing the SUV, I had only a few options, and I entered two different ones, both reeking. I just had to choose one and go with it, clearly keeping the windows down during all three days (despite the heatwave). The smell did not go away!

5.6 Okay

Apr 2019

KAYAK

Pros:

Friendly staff, easy pickup/ drop off

Cons:

Smoky car! Gross.

1 out of 5

Payless

5.5

Cleanliness

6.7

Comfort

6.9

Pick-up/Drop-off

4.9

Value for money

6.1

One location in Columbus

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Locations in Columbus

4106 International Gateway

+1 380 867 0978

Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
Sunday08:00 - 17:30
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Reviews

1.9 Horrible

Jul 2021

KAYAK
Car was sent with a half tank of gas, when returned I was informed it was supposed to be full and charged at a premium for gas, they will likely now park the car at half and repeat the gimmick on the next sucker.

8.0 Excellent

May 2021

KAYAK

Pros:

The drop off went very smoothly and efficiently.

Cons:

It was extremely difficult to find the Payless pick up counter. There was no signage for Payless indicating where I should go. I had to ask a family member to do some research while I wandered around. She discovered that Avis bought Budget and Payless so I went to the Avis/Budget counter. There was a small Payless sign behind the Budget counter. Definitely frustrating.

6.8 Good

Sep 2020

KAYAK

Cons:

There was a 2.5 hour wait to pick up my car

6.0 Good

May 2020

KAYAK

Pros:

Staffer was friendly, area was clean

Cons:

I specifically requested a mini-van and reserved it nearly a week in advance (i.e. Grand Caravan, Odyssey) because we needed the space for a long trip with several people. When I went to pick up my vehicle I was told Payless had "oversold" their mini-vans and didn't have any left and my only other option was a Pathfinder which wouldn't work. So, I cancelled my reservation and gave my business to another rental car company.

2.0 Mediocre

Dec 2020

KAYAK

Cons:

Rental agency overbooked and didn’t have enough cars. Had to wait for a few hours to get a car.

6.0 Good

Aug 2022

KAYAK
The first car I was assigned was not in the spot. Waited in line again at the counter in the parking lot, and was told to go back downstairs. Had to wait in line yet again to get reassigned. Overall, the process took over an hour, with the initial line only having 4 people in front of me, then 2 at the parking lot kiosk, and then waiting for almost 35 minutes to go through the like downstairs again. Very poor communication from the workers, and none seemed to want to deal with people, and not a single apology for the mistake, just a glare and a piece of paper shoved back at me.

8.0 Excellent

Jul 2022

KAYAK
The convenience and easy pickup and drop was amazing. The size of the vehicle for the value was great. The only slight issue was the car was a little dirty. In the cup holders and some crevices were sticky. Luckily I travel with Disinfectant wipes, other than that I would use Payless again for my car rental needs.

6.0 Good

May 2022

KAYAK
Did not get car advertised car not clean

4.0 Okay

Feb 2022

KAYAK
Well while waiting in line to rent my car, I heard the agent charge three people in front of me charged a $100.00 deductible. All were white. When I got to the counter, he charged me a $250.00 deductible which was just $13.00 less than the total rental. I was in a hurry so I didn’t have time to argue with him. But I thought I’d let you know

4.0 Okay

Feb 2022

KAYAK
First off, it says that the car counter is in the terminal and it’s not. I was not expecting to have to shuttle to the car rental place. I felt like the advertisement was not truthful. Then I was given a car that did not have a full gas tank, but I did not notice until I had left the airport. But they did nothing about it. I was not pleased with the service of Payless.

2.0 Mediocre

Jan 2022

KAYAK
It was a SCAM I WILL TELL EVERYONE NOT TO EVER USE THIS COMPANY

1 out of 8

Easirent

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Columbus

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Locations in Columbus

John Glenn Columbus International Airport

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Free2Move

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Columbus

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Locations in Columbus

20, S Third street Suite 210

+1 844 543 7332

Opening times not available

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Sunnycars

No score is available

Cleanliness

-

Comfort

-

Pick-up/Drop-off

-

Value for money

-

One location in Columbus

Show locations

Locations in Columbus

4600 International Gateway

Opening times not available

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1648 travellers who hired a car in Columbus gave the car agency they used an average rating of 7.5

Car hire locations in or near Columbus

Good to know

Most popular car type

Mini

When to book a car hire in Columbus

Average daily price per month
Car hire prices as pick-up date approaches

Car hire insurance in Columbus

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Columbus car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Columbus.

Deductible

Keep in mind that car hire insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your hire. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Columbus car hire.

Top tips for hiring a car in Columbus

  • Make the most out of your trip to Columbus and rent a car to explore everything from Lincoln Village in the west of the city to Blacklick Woods Metro Park or Pickerington Ponds Metro Park in the east. Columbus has a lot on offer and, with a car, you can conveniently reach all your destinations within your own timeframe.
  • For travelers landing at John Glenn Columbus International Airport, rent a car directly from the on-site car hire center to be in the city in less than 15 minutes. The airport sports eight agencies, including Alamo, Avis, and Hertz, who can be found on the ground level of the parking garage where the cars are also parked. Posted signs help drivers out of the airport to the I-670, which directly leads into the heart of Columbus.
  • Columbus is definitely not as challenging to drive in as Boston, for example, but hire car drivers should double-check before venturing into an intersection, as right of way is not always followed. Also, Columbus drivers tend to drive slower on the left lane, which is nonetheless discouraged. When it rains, make sure to adapt the speed, as full downpours commonly happen in Columbus.
  • The winters in Ohio can be harsh and cold, so winter travelers should ensure the hire car is properly equipped for the cold season. If parked overnight, make sure the tank is always half-full or more; otherwise, the risk of a frozen petrol line increases. Also bear in mind that the posted speed limits are intended for dry roads, so, when snow and sleet are coating the streets, speed must be reduced and adapted to the road conditions.
  • Book your car hire in Columbus at least 1 day before your trip in order to get a below-average price
  • Mini car hires in Columbus are around -52% cheaper than other car types, on average

FAQs about hiring a car in Columbus