Excellent
10.0
Pros:
It was wonderful
Cons:
I liked everything
Excellent
10.0
Pros:
Convenient and quiet
Excellent
10.0
Pros:
It was very comfortable and there was no noise at all in the room.
Excellent
10.0
Pros:
The set up with the restaurant, lobby , indoor pool ...it was beautiful.
Cons:
The room only had a couple coffee packets and no creamers, no information about the restaurant and what the hotel offered in the rooms. Usually there are little info packets about room service, amenities, what local sites were around. Just a little info.
Good
6.0
Pros:
Liked the bed. It was comfortable, but the heater was very loud. The view wasn't that great.
Cons:
The bathroom. Under the vanity was not clean. There was a dirty towel. The drain in the tub wasn't working properly.
Excellent
10.0
Pros:
Location
Excellent
10.0
Pros:
We had a great time at the Doubletree. This was our first hotel experience since the pandemic began, and it couldn't have been less stressful. Rooms were clean, obviously sanitized, folks were masked up, and we had a delightful time.
Poor
1.0
Cons:
Our rooms were "comped" due to we had to move to another room in the middle of the night. The ceiling in rm #904 (our initial room) had roaches crawling all over the ceiling when the lights were dimmed! It was unbelievable. They did move us to another room however the cleanliness was still a concern in the bathrooms and on the floors. It was filthy! The front desk ran out of cookies on the first night and we were told there would be no more until after we checked out. The beds were not the comfortable beds that we were used to at the Double Tree properties. This hotel was a big disappointment for us on our anniversary trip. Thankful that the stay was comped but we would have desired to have a nice place to stay.
Excellent
10.0
Pros:
Such a pleasant staff and comfortable bed!
Cons:
Bathroom wasn’t as clean as it should be. Definitely not horrible, but just not great.
Good
6.0
Pros:
Bed Hot water
Cons:
Bathroom way to small step in tub shower all scuffed up Lighting way to dim Not enough towels, nor lotion ,not face wipes for make up. Plus commode very hard to flush had to hold handle down. enough towels, shampoo, or lotion, no wipes for make up , very poor quality No microwave Lobby coffee not one of them was ful and both cold. As girl at desk bout the pots said she didn’t know anything bout them.
Good
7.0
Cons:
Had to pay wifi
Excellent
10.0
Pros:
The cookies were delicious! The hotel was amazing and the view outstanding. Everyone was pleasant and helpful.
Cons:
Nothing. It was everything i’d hoped for.
Okay
4.0
Pros:
Have stayed here before and always have had a good experience. Great location. It is tucked away and nice and quiet.
Cons:
Check in was at 3pm. Arrived at the hotel at 620pm and was told room was not ready and would be another 40 minutes. No apology was given. Room not ready due to a late check out by an athletic team.Dishes outside rooms on the floor-stayed there to next AM
Excellent
8.0
Pros:
Very dog friendly and the staff was also very friendly.
Cons:
I was told by 3 different employees that our reservation included complimentary breakfast each morning and we could choose anything on the menu. However, the second morning when I attempted to order the same breakfast as I ordered the first morning, I was told no because it was not included. That was after I had been told the day before that it was included and received the same meal. Not happy we had to choose another breakfast due to the kitchen manager refusing our meal request.
Excellent
8.0
Pros:
Good location, nice lobby and pool area.
Cons:
Our first room had ants on the tv stand and in the bag where the “clean†remote was. I had to go back to the desk to get another room. Neither room seemed very clean. There were stains on the pillow cases in the 2nd room.
Mediocre
3.0
Pros:
Location and cleanliness
Cons:
They charged me $75 non-refundable fee for my 13 year old dog who sleeps and barely moves. We checked in at 9pm and left the next morning- had I known the fee would essentially be the same price as the room, I would’ve stayed elsewhere. Post your p
Excellent
8.0
Pros:
The hotel was just average nothing special.
Cons:
The room had clock that did not appear to work and the tv did not give much of a channel selection.
Excellent
10.0
Pros:
One of the best doubletree hotels I’ve seen.
Excellent
9.0
Pros:
Convenient 2free parking
Cons:
No
Good
6.0
Pros:
comfortable bed good parking
Cons:
tab water smelled strong like overuse of chemicals. bathroom needs an update didnt feel "extra" clean as it was advertised for covid concerned
Poor
1.0
Cons:
Toilet was broken,we told them to change the room instead they send some one to repair the toilet even after they repair it was making loud water noise all night ,also the air conditioning unit was very loud because of these things we couldn’t slee
Mediocre
3.0
Pros:
Staff was friendly and helpful
Cons:
Pool was very cloudy. No hot water at first. Room not clean. COVID has really affected with no cookie, no hot tub, no restaurant, no room cleaning... not blaming them for this but still it makes the experience less enjoyable.
Okay
5.0
Pros:
We were not notified the restaurant would not be open during our stay. The garbage in the Fitness Center was not taken thrown out in the 3 day I was in the Fitness Center. The shower handle was extremely difficult to operate. Maintenance was going
Cons:
to return to our room on the 2nd day to fix the handle. He never came back. The toilet constantly ran and kept us up at night. We were also not notified upon check-in to request towels during our stay. We had to call late on the 2nd night for towels
Poor
1.0
Pros:
Price. When we complained about the problems at checkout, we were offered a 25 percent discount on the already low price. We refused. We would have preferred an explanation of how the problems would be resolved.
Cons:
We needed linens for the hideaway bed. When we returned from dinner, one sheet had been sent up and thrown on the floor outside the room. Refrigerator woke us up at 3am with a very loud buzzing like an alarm. No hot water in the morning.
Mediocre
3.0
Pros:
Swimming pool
Cons:
Well it looked like they did
Poor
1.0
Pros:
It was gross not clean during a pandemic! Still have yet to do anything about it!
Cons:
Everything but the front desk help.
Mediocre
2.0
Pros:
They were convientley locates to the city and to places of interest
Cons:
The room was absolutely filthy . I changed rooms twice due to cleanliness issues. With the current state of the world due to covid you would think they would clean the room and take extra care. The staff at the desk was extremely rude
Good
7.0
Pros:
The location was very good and it was pet friendly which was very helpful for our travels.
Cons:
The room seemed to have been cleaned, however the trash can had trash in it and trash in the drawers. Some rooms had cleanliness seals on the doors which Hilton appears to be doing given the current health crisis...however our room did not have this.
Mediocre
2.0
Pros:
The beds
Cons:
The staff didn't wear masks and the ac did not work and the window didn't open.I asked the person at the desk why she didn't wear a mask and she said they recommended she wear one but didn't require it so she chose not to. I told her it was irresponsible.
Okay
5.0
Pros:
Nice outside
Cons:
Staff didn't care, phone in room didn't work.
Good
6.0
Pros:
Big TV. I didn’t use it but pool/hot tub was open. Efficient check in.
Cons:
Sticky stuff on back of remote. Bed not very comfortable. Restaurant/bar closed.
Good
7.0
Pros:
Staff was great, even helped me w getting into the pool area which had a stuck door.
Cons:
I live in N. Virginia and came down to relax and get some much needed rest. Unfortunately, that ended when the lawn mowers kicked in at 9 am right outside my window. Lasted until 11:30. I would suggest scheduling landscaping a little later in the day
Good
7.0
Pros:
The room was like a little apartment. I also loved the laundry room very convenient.
Cons:
The breakfast could have been better.
Okay
4.0
Cons:
My room had no hot water Friday or Saturday but finally had hot water Sunday the day we checked out. Also only had one elevator working and was told it's been out for over a week. Very hard to get up to and down from 9 th floor.
Okay
5.0
Pros:
Rooms were spacious and the cookies were a nice touch.
Cons:
The room was not serviced by 5 PM during our two night stay. The crib we requested was not available
Good
6.0
Pros:
Location was great. It was near the main roadway and within 15 minutes of most things in the area. Staff was helpful, especially with room issues
Cons:
one of the elevators was broken. the thermostat in our original room was broken. housekeeping was inconsistent. the never showed up after our first night and after our second night they were knocking on doors before 9 AM and never came back.
Good
6.0
Pros:
Nothing special
Cons:
This hotel is very dated and could use a total renovation for top level appeal.
Okay
5.0
Pros:
The pool was so warm and open 24 hours. This was amazing for us!!
Cons:
The first room smelled of smoke the second room had moths in it which was odd. The staff at the front desk hardly spoke and not friendly. They didn't tell us the room number or where the elevators were like most hotels do.
Okay
5.0
Pros:
Location, and daughter’s soccer team was staying there!
Cons:
Sink would not drain, and room was not cleaned until late the last night of our stay.
Okay
4.0
Pros:
location
Cons:
entry area has been renovated and is nice and fresh. the room was dated and dirty - especially the shower.
Okay
5.0
Pros:
Close to where I neede to be
Cons:
The smoke alarm went off while showering, as there was no exhaust fan in bathroom. Front desk had no remedy. Biggest problem was TUB DRAINAGE, actually lack OF The tub barely drained during my shower and for about 6 hours. I stood in about 21/2 of water
Mediocre
2.0
Pros:
The comfort of the bed
Cons:
I called at 4pm to confirm a crib for our baby which they confirmed would be in the room. We arrived to a room at 60 degrees which made our baby shiver for an hour at 11:30pm. Then found out they had thrown all cribs away and did not have any
Mediocre
3.0
Pros:
Good location and warm cookies.
Cons:
The room was in very bad shape & housekeeping was not good. Tile grout had mildew stains. Drain plug in sink did not work. Clock broken & unplugged. HVAC thermostat malfunctioning (set @ 60 barely cooled room) Beds made sloppily and bathroom surfaces not
Okay
5.0
Pros:
My dog was allowed.
Cons:
We checked in at 4pm and was told no dog-friendly rooms were ready, and that it would take an hour. The desk clerk did offer us free drinks and appetizers, Room was still not ready at 5. My dog started barking, and there was suddenly a room available.
Good
7.0
Pros:
Staff friendly and courteous. Great location
Cons:
I can't say 100%, but had several bites on arm, back and back of legs after sleeping in bed. Only stayed one night due to work. Probably should have taken pictures but did not. Bites still on arms and back five days later.
Poor
1.0
Pros:
Checking out
Cons:
Room was never clean. Trash from previous guest in room for 3 days
Mediocre
3.0
Pros:
The location worked well for me.
Cons:
Re: Rm 109. Reported a dripping fire sprinkler and non-working security deadbolt three times over 3 days & was assured all three times they would be taken care of. Neither of the issues were addressed. No towel bar in bathroom. Hallway smelled of mildew.
Mediocre
3.0
Pros:
The hotel has been newly renovated and the staff were amazing.
Cons:
overall quality of the hotel was low. The room had bugs as in roaches and the ac in the room struggled to reduce the room temperature lower than 75 degrees
Mediocre
2.0
Pros:
Free parking and wifi.
Cons:
Check-in was unacceptable. I arrived at the hotel at 620 pm. The room wasn't available until after 730 pm. When I got to the room, there was still soap in the shower, garbage left, and string on the floor. No offer of cookie or compensation.
Good
6.0
Cons:
Not the experience I’ve received at Eyer double trees. Nothing bad just nothing above and beyond.
Good
7.0
Pros:
Location
Cons:
Bathroom
Poor
1.0
Pros:
The lobby was nice.
Cons:
Our room was never cleaned-- the beds were made, but there was rotten food in the fridge, trash on the bathroom floor, dirt and cigarette butts, and a overall stench. The staff was rude.
Poor
1.0
Cons:
Bed bugs
Poor
1.0
Pros:
Absolutely nothing. Literally not a single redeeming factor.
Cons:
Standing water in sink when I arrived, dirty room, 1 towel and no liners in trash cans. Odor from the trash can from garbage juice could be smelled on the bed. Construction during stay left a nice bass sound in the room during the day. Absolutely terrible
Poor
1.0
Pros:
To much to write.
Excellent
10.0
Pros:
We didn't stay but a night but really loved the pool area and the bar/restaurant. Our server was very nice and everything tasted great. We picked the cheapest room option so we knew it wasn't going to be fancy, but still very nice and clean. The beds and pillows were much more comfortable than I imagined. Very pleased with our stay.
Excellent
10.0
Pros:
Loved the pool, spa and gym facilities. They have a nice open, relaxing terrace feel. TJ's is a nice restaurant and convenient. The executive floor is affordable and includes breakfast and evening cocktail hour--a good value.
Cons:
Rooms should include a minibar and on-demand tv.
Excellent
8.0
Pros:
Good location. Hotel staff very friendly. Rooms are well maintained and roomy. Always enjoy the cookie at check in.
Cons:
Wish they would have a mini fridge in room.
Okay
4.0
Cons:
We were very disappointed with this location. We don't get to travel very often so we were really looking forward to staying in what we thought was a "nice" hotel. This location shouldn't be able to have the Hilton name. We stayed in a room that was very damp and had mold growing in the bathroom. I'm sick now from staying in that room. When we told the guy at the front desk, he did say that we was very sorry, but didn't do anything else. We will not be staying at this hotel anymore.
Excellent
9.4
Pros:
The room was enormous! Beautiful views, very clean hotel. Great service.