Excellent
10.0
Pros:
Great staff,,, very clean!!!
Excellent
10.0
Pros:
Love the lady at the front desk don’t know her name she did the morning shift has beautiful decorated nails and she is so helpful and caring. I felt comfortable with her right away
Cons:
Just a few small details need taking care of. All in all I was very comfortable
Excellent
10.0
Pros:
The staff was top of the line.
Cons:
Liked it all.
Excellent
10.0
Pros:
The ladys that helped me check in and check out were very professional fast and friendly made everything so easy loved it 😀
Cons:
Nice property easy to get to places easy to find your room super nice
Okay
5.0
Pros:
The staff was pleasant
Cons:
It was older and it was not very clean
Excellent
10.0
Pros:
Clean rooms
Cons:
No continental breakfast
Good
6.4
Excellent
10.0
Pros:
The wonderful staff and comfortable beds!
Good
7.0
Pros:
Location
Good
7.0
Pros:
Location, it was less than a city block from I82 highway. The desk clerk was very friendly and accommodating.
Excellent
10.0
Pros:
Room and staff
Poor
1.0
Pros:
i like how they tryed to blame me for all the mistakes they made. they said i was to picky. all i asked was for the room to be recleaned.
Cons:
they had bed bugs and arron the lady in sales tried to blame me . let me tell you that the manager said things blike this happen and thatb they have had a few other customers say the same thing.
Excellent
8.0
Pros:
Beautiful staircase in the main lobby, rooms were very large and bed/pillows comfortable, staff was excellent.
Cons:
Not a knock against the hotel itself but the neighborhood left something to be desired. There was construction on the convention center right next door so equipment and supplies were stacked up in the back parking lot. I was nervous about parking in back.
Excellent
10.0
Pros:
I was able to actually relax! Staff was kind, patient, professional and came across as sincere in their readiness to assist me when I had questions. Hotel was exceptionally well maintained, clean
Poor
1.0
Pros:
The price was good, the bed was comfortable
Cons:
The rooms we had were musty smelling, microwave ovens were dirty, unable to use, spider webs and spiders in shower, not cleaned, toys left from previous guest in one of the rooms, we had 3 rooms.
Excellent
10.0
Pros:
The room was clean and had modern furniture. We liked the location.
Cons:
N/A
Excellent
9.0
Pros:
The location and staff.
Cons:
It would be nice to have a second chair in the room. An armchair of some kind so the second person in the room has a place to sit besides the bed.
Good
7.0
Pros:
The bed was extremely comfortable.
Cons:
The description said breakfast was included. I spent a little more on this particular hotel because of the money I would save by not having to buy it. Come to find out they had suspended it because of COVID. They didn’t even have any alternative op
Okay
4.0
Pros:
I liked the location and price.
Cons:
I did not like the uncleanliness of room and the domestic disturbance above my room.
Excellent
8.0
Pros:
Location was great! Staff excellent -
Cons:
I felt it should have been cleaner for COVID environment. I had a room in the main hotel and it was quite noisy - I could hear the neighbors talk and take their shower. The double locks on the door to get out to the patio were very difficult
Excellent
8.0
Pros:
Good location close to lots of shops and restaurants. Felt safe enough in area to have my daughter with me
Poor
1.0
Pros:
Nothing. I turned my key in as soon as I saw where my room was located
Cons:
Yes. The drug deals where I was supposed to park my vehicle
Okay
4.0
Cons:
Not very clean. Rips and stains on the sheets. Old cereal, dried milk and dust on the table underneath the air conditioner.
Poor
1.0
Pros:
Leaving!!!!!!
Cons:
Staff was rude, no business center so couldn't print out items needed, pools were dark green, only 1 ice machine on the whole property worked, no vending machines had product, when we checked out I have cleaned our room and took pics we got chgd for damag
Okay
4.0
Pros:
Reservation went well. The room was cool. Maid service was good.
Cons:
No
Good
7.0
Pros:
The front counter was quite understaffed. It took about 20 minutes standing in line before I even got to the counter but once I was there, it went pretty fast.
Mediocre
2.0
Pros:
First night in room in very back side of hotel was a drug addit room had to call front desk to report a glass pipe bottom of trash can inside room. Also a very old building.
Cons:
Same as info above
Okay
4.0
Pros:
Location And the staff were pleasant
Cons:
The hotel was dirty and run down, the beds were in terrible condition to the point that we left as soon as we awoke and cut our trip short due to the pain from poor sleep This hotel is more of a 1-2 star Never again!! Don’t waste your money
Good
6.0
Pros:
Location
Cons:
There was food left in the fridge , one bed had NO top blanket at all was not even in the room
Mediocre
2.0
Pros:
Front desk clerk stated everything was cleaned, bleached, and sanitized. There were latex gloves left on the floor (not vacuumed), closet mirror had “go f yourself†on it, back of toilet had time in it, no coffee. Overall an unclean and saniti
Cons:
Cleanliness overall given the day and age of this Covid. I haven’t stayed in a red lion for years from my last bad experience and thought I’d give it another try. No thank you!!
Mediocre
3.0
Pros:
Nothing.During Covid 19 the cleanliness should have been top priority
Cons:
With Covid 19 I was really upset that the room was dirty. There was hair in shower and half used soap. Beer cans on the patio. Not good!
Okay
5.0
Pros:
Centrally located close to everything
Cons:
The mini fridge didn't get cold and was super loud.
Good
6.0
Pros:
The buffet breakfast was good, the location was nice and in a nice part of town. They also had a live band that guests can see for free.
Cons:
I have bronchitis and it took an hour to get the chemical smell out of the room. I had a coughing attack the moment we entered. After the air cleared it was tolerable.
Mediocre
2.0
Pros:
It was terrible for the price...
Cons:
Paid too much for the room..
Good
6.0
Pros:
The price
Cons:
Had to pay for breakfast and was not impressed.
Okay
5.0
Pros:
The customer service was good, and they had free parking.
Cons:
The hotel was very outdated. It did not feel like a three story hotel or as nice as the other possible "secret hotel" options. Parts of the room were sticky. Wouldn't stay here again.
Mediocre
2.0
Pros:
Location.
Cons:
The hotel smelled like smoke. While clean, the complex needs updating. The room temperature was difficult to regulate. The pictures online felt deceiving. The beds were very uncomfortable and old. They sunk in the middle. Not a good experience overall.
Poor
1.0
Pros:
The bed was comfortable.
Cons:
There was no hot water. Hotel was old and outdated. The restaurant and bar were closed for the week and only available on the weekend. The front desk staff were very rude and did not seem to care if we were happy or not. This is not a three star hotel.
Mediocre
2.0
Pros:
Good downtown location. Attractive lobby
Cons:
Toilet would not flush no light switch at the door. Had to fumble in a pitch-black room to turn on my phone flashlight and find a lamp switch. Front desk check-in process took 20 minutes. No explanation for the long delay. Frowning clerks typing.
Okay
5.0
Cons:
Stayed for two nights. When I returned to the room at days end after the first night the room hadn't been serviced. Disorganized mgmt.
Okay
5.0
Cons:
I asked for a room away from noise and was put in a room across from the ice machine which was in use all throughout the night.
Okay
4.0
Pros:
Did work with us on our room.
Cons:
Bugs in the room. Worn out facility. Door closest to our room did not work so had to go into a side door. Paid to eat breakfast at 8:45. Was cold and old. Burners had gone out and food was cold. It was also old and tough. Worst hotel breakfast.
Good
7.0
Pros:
Room was spacious and clean but it was dated. Breakfast was not very good and should have been complimentary like that of so many other hotels.
Cons:
Breakfast was of the continental type and NOT good at all - should have been complimentary.
Good
7.0
Cons:
None of the ice machine worked, had to wait at the bar for 5 minutes to get ice. Checked someone in next to us at 10pm they woke us up and continued being loud until we used our ear plugs. I would not stay ther again!
Good
6.0
Pros:
The location was great and 12 noon checkout was a help.
Cons:
It's an old hotel on the outside and not very updated on the inside. My ground floor room smelled musty and I chose not to ask for another room. I would have been disappointed if I had paid any more than I did. I got what I paid for.
Poor
1.0
Pros:
Location
Cons:
Cleanliness was below avg and I was double charged on my credit card for the one night
Mediocre
3.0
Pros:
The front desk clerk
Cons:
The rest of the staff
Poor
1.0
Pros:
Price; paid $-- a night.
Cons:
This definitely needs remodeling and update. Here are the issues that we had with room: old carpet, no fans in bathroom, doors hard to open, beat up toilets, noisy fridge compressor, hole in wall, patches on wall, bad TV reception.
Mediocre
3.0
Pros:
nice location, cordial desk clerk
Cons:
Check in painful as internet sys. was very slow, tv did not work well in room (remote issues), past guest wash cloth still in bathroom, 6am b'fst not open at 6:20am so had to skip.
Poor
1.0
Pros:
Nothing
Cons:
No toilet working, staff didn't care we had no toilet facilities.
Poor
1.0
Pros:
This is NOT a 3 Star! It's a motel. And an old one at that.
Cons:
It was dingy, run down and miscategorized.
Mediocre
3.0
Cons:
They charged us $270 for a smoking fee when we don't smoke
Poor
1.0
Cons:
The hotel was under remodeling construction which we were never aware of. They were scraping wallpaper, banging ladders and paint cans along with their radio playing right outside our room for 2 days straight starting at 7am. It was impossible to sleep!
Mediocre
3.0
Pros:
The room was clean.
Cons:
Sketchy parking and neighborhood. Thin walls, noisy. This must have been a nice place 25 years ago. That must be the last time they updated it. No free breakfast. This is more like a 2 star hotel
Mediocre
2.8
Cons:
dirty stained carpet minimal to no wifi connection no leisure chair no elevator to second floor for senior with arthritis advertised online 'free' breakfast not included
Okay
4.2
Cons:
The room was not available on time they were not going to put us in another until I got upset, then they moved here one that was. They were not friendly at all.
Good
7.7
Pros:
Clean facility; hotel is older but the room had been recently been redone. Good value, location is close to many restraurants
Cons:
Wifi really stinks. Tried on several different devices.
Excellent
8.5
Pros:
The bed was very comfortable, the staff was friendly, the shower was huge, and it was in a location that was easy to find.
Cons:
The refrigerator in the room made a really loud, low-pitched hum, but it wasn't a huge deal. I would have also rather had a bathtub than a shower, but again--it wasn't a big deal.
Excellent
8.3
Pros:
I felt like my car was going to be safe while parked in their lot. The room was nice and clean.
Cons:
The hotel has a dated feel. Multiple buildings and an overall strange layout.
Good
6.6
Pros:
Good location in town. The amenities seemed to be numerous and of quality.
Cons:
Noise in our sweet as we were above the laundry room. Our shower faucet was in need of some work.
Excellent
9.3
Pros:
Great breakfast., great staff, great facilities and great room. Loved it.
Cons:
Due to a computer system make-over, information about which rooms had been cleaned could not be provided; therefore, I was delayed in checking in In fairness, I arrived quite a bit earlier than normal check-in time. Furthermore, my reservation and payment information (booked through Priceline) did not appear. Staff worked with me to circumvent the system to allow check-in and to resolve the payment problem at checkout.