Good
7.0
Pros:
The location is great, next to the water and very close to the airport. However, if you want to be central, then this is a little bit out of the way. Breakfast was very nice and the staff were very friendly, considerate and promoted sensible practices in terms of COVID-19 risks. If in another time and the hot tub and outside sauna were open, it would have been fantastic.If you join Best Western as a member (for free) then you get access to free evening meals between 18:30 - 19:30. This was extremely welcome and we made use of this while we could.
Cons:
One of the reasons we chose this place was precisely for the outside hot tub and sauna. We were informed on arrival that these were closed because they couldn’t be made COVID-safe. This is understandable, but this really should be stated on Booking.com as this feature is being used to sell the hotel and people will arrive and be disappointed. The hotel is listed as 4 stars, but without the outside facilities being open, it really doesn’t feel like it. There is no main light in the rooms we had access to, the TVs were not set up to use the internet, the lights above the bed didn’t work, there were no plugs beside the bed and the rooms were quite small.
Excellent
8.0
Pros:
Good breakfast, great location if you're traveling in-country by car and the beds were comfortable. In addition there was plenty of room for parking with a trailer attached to the car. Overall a pleasant experience -- and our late check-in was no problem which was great, too.
Cons:
A bit too expensive, and there was no toothbrush kit in our room. Me and my wife stayed at the hotel but we had separate beds, which might have been my own fault for not specifying.
Excellent
8.0
Pros:
1) The hotel uphold its standard in customer service and delivery despite the Covid-19 outbreak. 2) The hotel staff is very professional and provided excellent customer service for my family and i during our stay. 3) Delicious breakfast with good varieties of choices.
Cons:
NA.
Excellent
9.0
Pros:
Very welcoming and helpful staff Comfortable rooms Fabulous breakfast Very nice evening buffet, thanks ;-)
Cons:
Only 1 issue ... Unfortunately the sink siphon was leaking, but since we only stayed one night we put the bin under it so as not to flood the bathroom ... we were too tired after a long drive to ask for a repair or another room...
Excellent
8.0
Pros:
Dog dish and bed that is very good
Cons:
No choice for bigger bed .
Excellent
9.2
Pros:
Location and staff .. pet friendly
Excellent
8.0
Pros:
Clean, modern and ideal location for airport
Cons:
Very loud snow plough right outside room clearing the hotel parking area at 2am!!!!!! Completely ruined our stay, could not sleep afterwards. The snow plough kept going round and round just feet from our bedroom at such a ridiculous time... everyone in the hotel would have been awakened!!.
Excellent
10.0
Pros:
The staff were very friendly and seemed genuinely caring and interested in making our stay a good experience. They picked us up from the airport at no notice. The hotel felt homely and no-frills in a goid sense: wooden floors, good shower, comfy bed, individual, painted pictures on the walls instead of mass-produced ambience prints. The dinner buffet was great -just what we wanted on a dark November evening. Three main couses (home-made, tasty) with a good selection of salads. We didn't have to ask specifically for gluten free options for dinner or (excellent, plenty of choice) breakfast. The cosy lounge with tea, coffee and biscuits was welcoming. The tea-light and matches in the rooms was a nice, typically Swedish touch. The hotel was located in what felt like an industrial estate but when you got in you realised it was right on the river which provided a lovely surprise and view. Very conveniently located for those arriving by car or plane. A great stay for our family party. What was expected to be 'just somewhere to spend the night' turned our to be a pleasant and comfortable venue to which we would gladly return.