Okay
4.0
Cons:
It was a little noisy Bedroom was on thruway side Was put next to a family with kids I was a single traveler would expect with a less than 50% I wouldn't be near a family
Excellent
10.0
Pros:
A beautiful place to be
Cons:
The pool timing
Excellent
9.0
Pros:
I thought grab and go was quite nice. Good variety Bed was comfortable
Cons:
My room was by the highway noisy.
Good
6.0
Pros:
Nice love the renovation
Cons:
No housekeeping
Excellent
10.0
Pros:
Everything was great shower bed locatuon
Cons:
Was a little upset had donot distrub on door an maid knonked on door guests in some rooms down hall had kids that were very noisey
Good
7.0
Pros:
Great room and amenities. Covid may have impacted the breakfast, but the listing should have warned us.
Cons:
I always liked the hot breakfast at Embassy Suites in the past, but this time we just were given a cold box. We ended up eating at a nearby restaurant. The website advertised a hot breakfast, so I felt it was not worth the extra money to stay there.
Okay
4.8
Excellent
10.0
Pros:
All the space to sleep clean room nicely set up
Cons:
Our refrigerator did not have a freezer for the ice packs that we brought
Good
6.0
Pros:
Free drinks at happy hour. Staff was friendly and helpful.
Cons:
Room was disgusting, breakfast was less than desirable. No disclaimer about no room cleaning between nights. No accommodations for trash or linens.
Excellent
8.8
Pros:
We love the Embassy Suites experience! We stayed on Valentine’s Day. Our room was great and the king size slept well. We liked: the corridors concept where we stood outside our 5th floor room and look down below to the center of the hotel; the bar, general gathering area which is also where the free breakfast buffet is prepared and where guests eat, manager’s social time (drinks on the house for guests only). The temporary check-in location was created for guests to check-in and check-out while in a renovation mode on the main floor. I was impressed it worked well. The staff were pleasant.
Cons:
Due to renovations going on at the time, it bothered us seeing the disarray to the entry area. This was addressed on the online booking site. It took away from the experience but not that big of a deal.
Poor
1.0
Pros:
The new rooms are really nice
Cons:
I SPECIFICALLY booked this hotel for my children as they have a pool. The entire hotel was being renevated with drop cloths and dust and dirt everywhere!! The pool was closed!! Advised by front desk to refund in3-5days or just deal with it so unhap
Good
6.2
Pros:
The hotel was nice visually .
Cons:
No air conditioning in April. It was so hot we had to leave early for another hotel.
Excellent
9.0
Pros:
It's roomy with a living area, which is a luxury.
Cons:
The hotel is in the middle of renovation. I think it would be a good idea to inform guests prior to their arrival so they will not be surprised.
Excellent
10.0
Pros:
Very clean staff was courteous and very accommodating thank you.
Good
6.0
Pros:
The ambiance. Omelet to order, and free happy hour, though some of the bartenders were rude and impatient.
Cons:
Cold rooms and no heat control.Toenail on the floor. They forget to give us washcloths when they changed our linen. Front desk never answer phone. Kids were allowed to run the halls. Hot tub jets didn't work.
Excellent
10.0
Pros:
The bedroom and living area were separated with a door. The breakfast was great and stafff was friendly.
Cons:
Only one elevator area
Excellent
8.5
Pros:
Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Cons:
Air in the hotel was very very dry.
Okay
5.0
Pros:
That it was close to the NYS Thruway and has a good reputation.
Cons:
Yes - #1 the gym did not have an bicycle (I'm in Physical Therapy and it's part of my routine for my bad knee). #2 - the room I was assigned to was RIGHT NEXT to the NYS Thruway- NOISY ALL NIGHT!! I'm convinced this is why my room was so CHEAP!
Good
6.0
Pros:
The hotel was nice, and the room was huge. Bed was amazing.
Cons:
Air conditioning stopped working, woke up hot around 2 am. Staff didn't seem to care much, but it wasn't too warm out and the Windows open... The restaurant took forever to do anything, but the food was pretty good.
Excellent
10.0
Pros:
We loved the indoor plant gardens and streams. The room was clean and the staff was very welcoming!
Cons:
The only issue we had was our toilet never stopped running and didn't always flush.
Excellent
10.0
Pros:
Wonderful staff,excellent restaurant, the courtyard was amazing with the feeling of being outside.rooms were very spacious and clean.
Cons:
Not really Anything to complain about because any realistic person with common sense knows that nothing is perfect.
Okay
5.7
Pros:
Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Cons:
Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
Poor
1.0
Pros:
Free beer
Cons:
Air conditioner did not work...rooms were old and dated...and smelled old and dated
Good
7.0
Pros:
The happy hour and made to order breakfast.
Cons:
Initial room given was already occupied. Had problems with our a/c. One day of our stay our room did NOT get cleaned. The hotel seemed understaffed.
Excellent
10.0
Pros:
everyone was friendly and the room was neat and clean.
Cons:
The room was extremely warm and the only thing they could do to cool it down was bring a fan. The bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar.
Excellent
8.0
Pros:
Location, room size, morning breakfast value for our dollar
Okay
4.0
Pros:
The room above had a leak water was leaking they didn’t change our room till 3am
Cons:
Couldn’t call desk clerk had to go find them and they didn’t change our room till 3am
Excellent
10.0
Pros:
The aesthetic was fantatsic; it looked like a community within a hotel. There was so many hidden perks and the room was amazing!
Cons:
The room was incredibly hot, but I was able to open the window to cool it off.
Excellent
10.0
Pros:
Staff was very helpful and friendly. Room was clean and comfortable. Breakfast was excellent. The hotel met our needs perfectly.
Cons:
At one point we came in and needed to speak to the front desk and there was a line of about 10 people. I think the front desk needs more help!!!
Good
7.0
Pros:
Hotel staff was courteous and is the best thing about hotel!
Cons:
The rooms have a motel feel to them! Dark carpets, metal trims and cheap furniture! Restaurant staff was at complete loss and food quality was not good.
Good
7.0
Pros:
Reception hr and breakfast
Cons:
The whirlpool was not working.
Okay
4.0
Pros:
Atrium was nice. Enjoyed the complimentary cocktail hour and breakfast.
Cons:
Wi-Fi wasn't working. Bath tub slow to drain and had to stand in 5 inches of water to shower. Toilet ran every few mins, difficult to sleep. Noisy room right by highway. Room was hot even though thermostat was set to 67.
Mediocre
3.0
Cons:
The wifi didn't work the entire time I was there. The drain in my room was broken so you couldn't shower without the tub filling up.
Okay
5.0
Pros:
The rooms and pool
Cons:
Nasty
Mediocre
3.0
Pros:
The room was spacious.
Cons:
The breakfast area was a hot mess, with a good layer of crusty scrambled eggs all over the carpet and staff chatting and looking none too concerned about it. Tables were never cleared. The eggs from the buffet were cold and the french toast bone dry.
Mediocre
2.0
Pros:
Free drinks breakfast complementary
Cons:
Pool has been closed the past 2 times ive stayed. staff very rude about kids having nothing to do.
Okay
5.0
Cons:
I paid for my sisters room, they also charged her account!! Not haveing a very good time getting her money back, everyone I have spoke with is very rude and not understanding , it's been 5 business days and the money still has NOT been refunded to her acc
Good
6.0
Pros:
Breakfast was nice due to the selection of food that can be made for you. And it was free which saved on the vacation budget. Complimentary drinks from 5:30 to 7:30 was nice as well. The hotel is very open spacious with live plants and ponds all around.
Cons:
When I opened the curtainsI realized our window was taped shut with brown duct tape? To save on heat in the winter time to keep the cold out. I thought that was a fire hazard. Pool was cloudy but heated. The ceilings were all water damaged and visible.
Excellent
8.0
Pros:
The breakfast was great. Staff at egg station is very friendly and happy.
Cons:
The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Okay
5.0
Pros:
The pool, complimentary breakfast
Cons:
Couldn't get towels at the pool, security came to room at night saying there was a noise complaint however the man woke us when he knocked so he was at the wrong room while there was people yelling in the lobby all night, there were messes all over
Excellent
9.4
Pros:
Nice, spacious with a great breakfast!!
Cons:
Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Poor
1.0
Cons:
Bugs in room. Spa not working. No towels in spa.
Okay
4.0
Pros:
Reception and breakfast were actually decent
Cons:
Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Good
6.0
Pros:
Cooked breakfast.
Cons:
Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
Good
7.0
Cons:
The breakfast was not what I expect from a embassy hotel
Okay
4.0
Pros:
The breakfast buffet was very good. The staff was very friendly and helpful. Was very close to thruway on and off entrance. This hotel is rated 3-1/2 star it is very well keep in the lobby and surroundings inside and out.
Cons:
The hotel is very old. The lighting in the bathroom was not bright enough, no full length mirror. We had to ask for soap as there was none, no extra roll of toilet paper, no cups or glasses in the room. This should not be a 3-1/2 star hotel.
Excellent
10.0
Pros:
The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms
Cons:
A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
Excellent
8.5
Pros:
The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).
Cons:
Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.
Excellent
10.0
Pros:
good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere
Excellent
10.0
Pros:
I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems
Cons:
The bathroom was a little small and there was no fan
Excellent
10.0
Pros:
happy hour breakfast resturant Room housekeeping room size
Cons:
Room coffee machine
Excellent
9.3
Pros:
The shuttle driver was excellent. Gave us a ride to and from the mall for a comedy club and then recommended a nightclub for us to go to. Very friendly!
Cons:
The room was directly over the pool and it was extremely hot in our room, and there was no air conditioning. We opened the window, but too late.