Excellent
10.0
Pros:
Honestly this hotel is one of the best I had stayed in and surely will go back again Starting from Check in everything was smooth and easy We got free room upgrade to Sea View which was really wonderful As regards food quality it was very nice in all meals , Snacks were also delicious Special thanks to Mr Amr from Main Restaurant, Mr Walid from room service, Mr Islam , Mr Ahmed & Mr Ibrahim from Main Bar in the lobby and Mr Shaaban from reception desk. The hotel has amazing advantage which is the sea is next to the pool and rooms so all what you need is infront of you. I Can’t thank you all enough Hope to see you all soon We were so happy in our stay because of you
Cons:
Nothing.
Excellent
10.0
Pros:
After raising a complaint about the food quality, it changed 180°. Food was excellent afterwards, the stay was awsome, staff very friendly specially Morsy from the pool bar and Romany from the main restaurant were very helpful and friendly. At the reception we asked to upgrade our room to sea view, they gave us the upgrade to a bigger room woth sea view free of charge.
Cons:
Needed a lot of asking around to find out about the animation team activities and the food on the first night wasn't good
Excellent
10.0
Pros:
I loved every bit if this hotel it is so nice and clean and the staff at the reception are lovely kind and friendly i had a bit of problem when i arrived for check in as i had booked my holiday package through teletext holidays and they did not inform the hotel about my reservation so the hotel let us stay the first night for free till we got this sorted as we was in a very stuck situation thanks to teletext holidays 😐 Never book through them! Anyways this hotels pool was lovely and the scenery overall, we had a front sea view room the view was amazing 🤩
Cons:
Nothing
Excellent
9.0
Pros:
Staff- all staff members went out of their way to make sure our visit was memorable and enjoyable. Big shout out to reception staff who were just the best and sorted everything I asked straight away. Thank you, will be back to see you all soon. Cleanliness- Hotel was cleaned constantly, grounds were well kept well maintained. Rooms- cleaner couldn't do enough for us, and left lovely towel art everyday. Beach- was clean and sunbeds were plentiful, dive club on the beach, they weren't the cheapest but very knowledgeable and made sure my diving was relevant to my level, snorkeling was poor from hotel beach. Diving was great as you are located directly across from Tiran Island, where you can find some brilliant sites such as the famous Jackson reef. Food/drinks- make sure you have the drinks package when booking this hotel through booking.com if you want alcohol. Again everyone from the chef to the bar staff was just amazing and ensured food was good, table service made you feel like you was royalty as he couldn't do enough for us. Animation team- kids and adults are kept entertained throughout your stay with cocktail classes, quizzes and dancing 💃 exercise classes
Cons:
Internet in hotel is poor, but they supported us to sort this, the best way the could.
Excellent
8.0
Cons:
We had a really great stay at the hotel. The staff was super friendly and welcoming. The only thing the hotel might want to improve is the internet. If you want to work and study during your days off it will be a little challenge. but all in all we think that it is a fantastic hotel with great staff.
Excellent
9.0
Pros:
The setting, the beach, the view of Tiran Island across the crystal sea water in so many blue shades. The Spa is first class too. Every member of the staff was so nice, kind and helpful. Special mention to Mr Ahmed and Mr Hamed at the front desk and Gogo for looking after our room with so much attention and passion for the job. Well done team!
Cons:
Not all waiting staff could speak good English so at times hard to make yourself understood whilst ordering food/portion in the restaurant.