Excellent
8.0
Pros:
Clean staff,
Cons:
Noise in parking lot from non customers, I did not feel as safe as I would have liked. Felt I had to check my vehicle several times during the night.
Excellent
8.0
Pros:
Hotel was older but fine.
Cons:
The power went out for half the night and it was cold but things happen.
Mediocre
2.9
Cons:
Our van and two other cars were broken into. The hotel parking is adjacent on 3 sides to a field occupied by transients and drug attics. I would not recommend anyone stay at this hotel. It is not safe. On top of that the manager, Andre is rude and unprofessional. I asked that our room for the night be refunded due to the unsafe parking lot and the fact that we suffered few thousand in damage to our van and stollen property. He said that I was trying to extort him and refused any consideration as customer service. Do not recommend this hotel at any value.
Mediocre
3.0
Pros:
The room was nice and met my expectations.
Cons:
Lots of pan-handlers walking around the building. Some would hang out around the building too. Guests informed us that cars get broken into around the parking lot. There was no presence of security and I felt unsafe staying at this hotel.
Okay
4.0
Pros:
Price
Cons:
Bed was horrible hard and felt old eventhough I was told room was recently renovated
Excellent
8.0
Pros:
Spacious room.
Cons:
Both pool and gym are closed. Cigarette butts on the balcony.
Mediocre
2.0
Pros:
Nothing
Cons:
The room smelled like cigarette smoke even though it was non smoking. There were homeless people harassing us on the hotel property and in the hotel itself. It was in a very unsafe neighborhood. The fridge was disgusting and unusable.
Excellent
10.0
Pros:
IT was the right price, easy to get to I25 and go to Albuquerque, or straight up Cerrillos to downtown Santa Fe. Lots of places to eat, (If NM ever relaxes their draconian lockdowns on eating out.)
Okay
5.0
Pros:
Friendly staff and clean rooms
Cons:
There was a lot of sketchy drug dealing and using in the parking lot near our entrance. Several people in and out of cars, smoking, yelling, etc. There was also a needle cap in the stairwell. It made us uneasy.
Excellent
10.0
Pros:
Great price for last minute stay,good food just down the road (burrito spot)
Cons:
No
Poor
1.0
Cons:
Lots of shady characters in and around the hotel. Random people coming in and out at all times of the night. Random people knocking on doors.
Good
6.0
Cons:
The bathroom door doesn’t shut right in room 265! The refrigerator seem old and doesn’t keep anything cool.
Good
6.0
Pros:
It was fine.
Cons:
Did not get to smoke in the courtyard and front desk attendant who checked us in told us we had breakfast included. When we went down to breakfast the following morning, we learned that breakfast was not included so she was mistaken.
Good
6.0
Pros:
During the pandemic, I guess to conserve resources, guests are placed in one wing, as opposed to being spread out. So despite being only fractionally full, we were packed. The rooms were beautifully furnished and clean but the noise was extreme.
Excellent
10.0
Pros:
Room and Sevice Exellent
Cons:
Nope
Excellent
10.0
Pros:
The room was huge! Lots of space and light. No outside noise from other rooms. Very comfortable.
Excellent
10.0
Pros:
It was clean, employees were pleasant, location and price was very good.
Cons:
No, everything was on point.
Poor
1.0
Pros:
Good sized rooms
Cons:
The homeless population that's housed here due to COVID. The cleanliness of everything outside the room. The noise level. It's great that they are "helping" the city, but they get paid a lot for it. And it's a hassle to current guests who have people coming up to them with no masks on and harassing them. They should be upfront about this. We asked and they finally admitted to it.
Excellent
10.0
Pros:
Staff was very professional
Excellent
8.0
Pros:
Clean and in good condition
Cons:
Nothing wrong
Good
7.0
Pros:
Room was nice and plenty of room. Front desk staff was nice and helpful. There was areas for the dogs to go potty which was helpful! We were able to park our cars outside of the room so we knew our belongings were safe. Well lit parking lot.
Cons:
There was some dirty towels in the bathroom but we were able to get get new ones. The hallways were a little messy. It looks like they are remodeling the hotel so there is stuff piled up outside but no impact to our stay.
Excellent
8.0
Pros:
That the rates were reasonable but I got a better price online and got charged more for my room when I got there.
Cons:
There was no breakfast. They should put young or hyper kids on the bottom floor so the people under them can rest.
Good
7.0
Pros:
It was close to everything , the staff here were super nice and courteous. The beds were comfortable.
Cons:
It wasn’t very clean. And the room smelled.Just remember you get what you pay for.
Good
6.0
Pros:
Cheap
Cons:
Undergoing renovation
Okay
4.0
Pros:
shower head was good, towels were great.
Cons:
Beds were terrible. No ice available. Minimum food available. Rooms were far from elevator. All 6 pillows were the same. Should have a couple of softer ones. Toilet was so low you had to lower yourself by grabbing sink and repelling.
Poor
1.0
Cons:
I got robbed.
Poor
1.0
Pros:
nothing!
Cons:
had a family above us that kept jumping and running around had to call front desk multiple times and they did absolutely nothing. hotel appeared in construction mode I, will never go back to that hotel and I will never refer it! hotel sucked!!!!
Poor
1.0
Pros:
Friendly staff
Cons:
Didn’t feel safe
Mediocre
2.0
Pros:
It wasn't a homeless shelter!
Cons:
Outdated. It's in the middle of a poorly managed mediocre redecorating thing. Basically, lipstick on a donkey.
Poor
1.0
Pros:
Nobody there
Cons:
Will never stay at a Marriott again. Under construction but did not warn customers. No ice unless you walk 3 buildings to lobby. Construction debris & noise. Homeless people walking in parking lot looking in the cars. Afraid to let my wife walk to car.
Okay
5.0
Pros:
The courtyard offered a fine place to sit and enjoy the sunshine.
Cons:
the front desk clerk barked at me when I checked in. The outside hallways were filthy in places. The guest laundry was filthy.
Mediocre
3.0
Pros:
Price was ultra low for a Marriott.
Cons:
Terrible upkeep, loud doors slamming, worn out furniture, nothing in way of amenities functional, loud overhead noise, no complimentary coffee in lobby,
Mediocre
2.0
Pros:
Not a three star property in current condition.
Cons:
Not a three star property. Very over rated.
Poor
1.0
Pros:
It was clean
Cons:
No laundry. No ice. No do not disturb sign. Maid walked in on us at 9am with no apology. Because we complained they charged us $200 for car litter in room!
Good
6.0
Pros:
Court yard
Cons:
No access to pool, hot tub & workout room.
Poor
1.0
Cons:
Did not provide breakfast was part of my rate. No maid service even when requested a day earlier. No aminities available at all
Mediocre
2.0
Pros:
Completely ugly, i dint know how this hotel can have 3 stars
Mediocre
3.0
Cons:
Restaurant and Starbucks was closed. Hotel didn’t offer water or coffee in lobby. No housecleaning or clean towels were provided. No ice or vending available close to the room.The male Hotel attendant was rude when we checked in. Waited 2 hrs for a
Okay
5.0
Pros:
Loved the room and the location
Cons:
Man that was extremely rude at check in and also when I asked for more pillows. Also the ac wasn’t working. Asked for a late check out and was only given 15 min Would love to stay again but they need to re train that man in his customer servi
Okay
5.0
Pros:
The outside architecture and courtyard.
Cons:
I got a wrong room (no sofa was in the room when I booked a room with sofa).I didn't realize this until later and just decided not to report but it caused inconvenience. Hotel also seemed crowded.
Good
7.0
Pros:
Location
Okay
4.0
Pros:
Location
Cons:
The room was horrible! First room had blood on the curtain. Second had a broken drawer
Okay
4.0
Cons:
This hotel was not the quality expected of a Courtyard by Marriott. In fairness, there were signs that the hotel may be getting ready for renovation. But no, the hotel was dated inside and out.
Excellent
8.5
Pros:
Friendly staff
Cons:
Updated decor and facilities
Okay
5.0
Pros:
I only had to stay 3 days
Cons:
I did not like being bit by bugs I even caught some and saved them to see what kind they were and they were lightning mites. They are now at my home due to them being able to attach themselves to clothing eating all the fabric
Okay
5.0
Cons:
We had one of the ground floor rooms which have doors that are on the exterior or the hotel. The tile walkways made it very loud in our room when people walked by and especially when the staff took their carts down them.
Mediocre
3.0
Pros:
The hotel was okay but not up to expectations of Marriott. The staff was okay and we were handled quickly. It was close to restaurants and grocery store.
Cons:
Room was older with a uncomfortable bed and small tv. The room was noisy with traffic noise and people entering through side door. Worst Marriott I have be been in.
Good
6.0
Pros:
The location was very convenient
Cons:
The hotel is literally a courtyard. Like basically outdoors
Mediocre
3.0
Pros:
The front desk gal was nice and tried to accomodate me.
Cons:
got to the room and heard loud creaking overhead -asked if there was another room and was put into a room thatTV didn't work, tub drain didn't work, shower diverter not fully engaged, cleanliness of the hotel wasn't 3 stars. Surprised it's a Courtyard.
Good
6.0
Pros:
The shower head was the best feature by far. I could actually rinse my hair out....it's usually a struggle with hotel showers.
Cons:
The entire place smelled of cigarettes even tho there is not supposed to be smoking allowed in public places. The room smelled as well. However, that being said, for the price this hotel exceeded my expectations.
Poor
1.0
Cons:
This hotel needs a renovation. Broken tiles in common areas Chip off toilet seat. Bathroom too small to be comfortable
Mediocre
2.0
Pros:
Good location.
Cons:
It was difficult to get a good nights rest in the room. The HVAC system was extremely noisy - sounded like an airplane engine. I had to resort to ear plugs in order to sleep as the noise cut on and off all night. The mattress was also poor.
Poor
1.0
Cons:
We were charged twice for our second night. I called the hotel immediately after our stay and they said they would fix it, but they still have not fixed it.
Good
6.0
Pros:
front desk staff
Cons:
no sound proof between rooms
Poor
1.0
Pros:
Location
Cons:
Amount of time that other unruly guests were allowed to knock on doors and windows without staff not noticing. Called front desk to report and it was checked on bit started again after a while. Needs to be some kind of accountability from them (GUESTS)
Good
6.0
Pros:
Front desk staff were super nice upon check in...sadly she gave horrible directions to the room. Definitely not the shortest route to find the room after parking.
Cons:
Room was a bit out dated. Pay for what ya get but this is definitely not the usual Marriott quality I am used to.
Good
6.0
Pros:
Location and staff
Cons:
Extremely noisy room. Walls are paper thin so you hear car traffic and people above you.
Good
6.2
Pros:
The pool was lovely and had great hours. The room was clean and the bed was adequately comfortable.
Cons:
I called prior to our stay about getting a crib for our child in our room. When we checked in there wasn’t a room specifically for us, so obviously no crib. Couldn’t get one that night either, and the desk person couldn’t make sure we had one for the next day- she told me I had to go back to the desk in the morning and request one again. (I don’t know what we would have done if we hadn’t been able to borrow one from family who were also in town.) When we finally got a “crib” through a desk person who admitted he was brand new (I appreciate the admission) it was a pack and play and unhelpfully included queen sized flat sheets. I should have just checked our own pack and play with the airline.
Excellent
9.7
Pros:
Gave us a very late checkout without any issues!! Staff was great!!
Excellent
8.8
Cons:
Had a number of trainees that didn't know what they were doing....nice but obviously new
Good
6.5
Pros:
Location is good for Santa Fe and easy to get to.
Cons:
The King bed was needing a new mattress badly!,,also the pillows were all too hard and uncomfortable -woke up with a huuuuuge neck ache. Have stayed at many Marriott hotels and this one is only mediocre in comfort