Excellent
10.0
Cons:
Best place in town... Always a great stay. Room service is a plus
Excellent
10.0
Pros:
Four pillows on each bed huge fat mattresses and pillows luxurious
Cons:
Rooms are fabulous super clean super cozy and the staff was helpful but do not bother us
Excellent
9.0
Pros:
Had a special request and staff were more than happy to do it for me. Very sad that the usual amenities are closed due to COVID, but it’s understandable.
Cons:
There are many small issues with cleanliness and upkeep. I notice many small projects being worked on, but there’s a ways to go. Especially the big leak on the ceiling in the lobby. Probably what the musky smell us from.
Excellent
8.0
Pros:
Great location and very well-built hotel despite being constructed in the 1970s. Very comfy room and bed, quiet hallways, secure entryways and good staff. Had a great time and prices were good, too. Property is well maintained.
Cons:
Front desk can be slow at times. Thermostat is somewhat cryptic in its instructions, and room heater can be noisy. Bathroom needs a vent fan. Some hotel residents smoke Pot in their rooms, and you can smell it.
Mediocre
3.0
Pros:
Friendly staff
Cons:
Pool/restaurant/gym were all closed. No A/C (ridiculous). Soda machine and ice didn’t work. Room was dusty.
Okay
4.0
Pros:
Beds were nice and rooms clean.
Cons:
There was kids running around out by pool hours with animals screaming for hours. Had to call front desk 3 times and they didn't shut them down till 10. The room was way to hot. The thermostat would not go below 70.. We had to move the second night to up stairs room so we could open windows. They provide box fan but only work for few hours and quit. I always stay here when go to Redding. the rooms being to hot was not ok. Since it was winter. The lack of control of guests either. lI have 3 kids I get it but this was just wrong.
Excellent
9.0
Cons:
We had to call for service as the tv controller did not work- needed batteries. No availability of breakfast was disappointing, not even a coffee/hot water area, which was the opposite of the Red Lion we had stayed in in Susanville on our way to our vacation. Location next to the freeway not so appealing.
Mediocre
2.0
Pros:
Wouldn¿t go back. Even the parking spaces don¿t fit small abs medium size cars.
Cons:
My room smelt sooooo terrible. The air conditioner didn¿t work, the interior was not as advertised, the pet fee is SUPER expensive, and my room definitely wasn¿t cleaned the way it should have been... didn¿t even use the shower because of this
Mediocre
2.0
Pros:
The shampoo
Cons:
The person that checked me in was very short with me. Then I turned the temp to 60 degrees and kept waking up all night because it was pumping out hot air. Couldn't use the refrigerator because it was Filthy and stunk. Overall I was very displeased.
Poor
1.0
Pros:
The room was clean and comfortable.
Cons:
At the hotel parking our Tundra was broke into. Then the housekeeping staff walked into our room at 815am. The whole stay felt insecure.
Poor
1.0
Cons:
Two dogs were barking all night. They were in a truck parked in the back lot. Hotel does not patrol lot and I had MAJOR issues with sleep.
Good
7.0
Pros:
Pet friendly and staff was nice. The shower head was awesome! I have a lot of hair and need water pressure lol.
Cons:
The site says “Pet Friendly†but is only Dogs and needs to be changed. We had a cat that we had snuck in and stayed anyways due to we got in really late and the room was non refundable. It’s an older hotel and could use some updating.
Excellent
8.0
Pros:
The lower level outside patio made it easy to bring luggage into room from parking lot. The restaurant on site seemed expensive but the food was very good and worth the cost.
Mediocre
2.0
Cons:
The room I stayed in was next to a generator or machine of some kind that made a constant droning noise all night long. I couldn't sleep. Also the AC unit had been set way too cold, and I couldn't warm up the room with the temperature controls.
Excellent
10.0
Cons:
On second floor without elevator
Okay
4.0
Pros:
Have breakfast
Cons:
They miss to Replace disfunction coffee machine
Excellent
9.0
Pros:
Pet friendly
Cons:
No
Excellent
10.0
Pros:
This Room was absolutely perfect very spacious and the parking was close no negative remarks from me 🙂. Thank you very much.
Good
6.0
Pros:
Upon check into room. We discovered dog food on floor. Awaited for cleaning crew and then moved to another room. Then discovered that fresh towels were not provided due to Covid. Understandable but we’re never told
Excellent
8.0
Pros:
Location to freeway
Cons:
At 8 o'clock I called to do a late check in. The first numerical choice was to press one if the call was about a current or future reservation. Turns out number 9 was to reach front desk. Operator kept saying I needed to call the front desk and wouldn't
Okay
5.0
Pros:
Location. Front desk staff were friendly upon check-in.
Cons:
Had to wait 20min to get ANY hot water. Zero water pressure. Most uncomfortable and squeaky bed.
Okay
4.0
Pros:
Location
Cons:
Very noisy, needs to be cleaned an renovated.
Excellent
8.0
Pros:
Location close to everything
Cons:
n/a
Good
6.0
Pros:
Good location just off freeway. Very quiet even though it is right next to I-5.
Cons:
Hotel is in need of renovation, looking shabby. No towels in room at all. Had to call twice to get any brought to our room and that took an hour. Bed was not very comfortable.
Mediocre
3.0
Cons:
The entire hotel smelled like cigarette smoke.
Poor
1.0
Cons:
This hotel is dirty, moldy shower. Tried to check in 1/2 hr before 3 and were told we could pay $25 extra to do so and we said no. Went back, got room and left in am. Check out we were told room wasn't ours and we were no show. Very disorganized place.
Mediocre
2.0
Pros:
nothing it was during covid and they were doing remodel no food service homeless staying below us in rooms rented by the city for hmeless to have rooms with showers for a place to stay off the streets
Cons:
Place was under remodel and sheet rock dust all over no food service had to go out no breakfast avail this used to be a nice place to stay
Excellent
9.0
Pros:
clean room, workout facility and swimming pool
Cons:
Haulers taking multiple parking spots which caused me to park far away - but understandable
Good
6.0
Pros:
The room was smelling like cigarette. But they took my dog.
Cons:
Ice machine didn’t work well.
Excellent
9.0
Pros:
Nice room. Great bed. Great AC.
Cons:
Very low water pressure in sink and almost no hot water in sink or shower. This was not a new problem. The hotel was just ignoring it. Otherwise a great room and stay.
Excellent
10.0
Pros:
Room service. They brought me food I had ordered and it was excellent. I was tired and not very hungry but I ordered dinner anyway because I didn’t feel like walking to nearby restaurants. The food was reasonably priced and perfect.
Cons:
The hotel was full due to local fires and it was pretty noisy. I can’t fault the hotel with noisy guests especially when they were local residents temporary displaced by the fires. I was just a traveler passing through.
Mediocre
3.0
Cons:
Very unsafe parking lot. Domestic dispute going on drug users all around and yet no security to be found. Felt very very unsure about parking my car in the parking lot due to all the suspicious activity.
Mediocre
3.0
Pros:
They were pet friendly.
Cons:
The hotel was very old and Dated. We found a dirty hand towel and makeup under the bed. The first room the AC didn’t work. There were only 2 towels in the Bathroom for 4 of us and when I asked for more they asked if I could come and get them. Poor
Good
6.0
Pros:
Checking staff was extremely friendly and very helpful
Cons:
Floors need to be vacuumed and sweeper more
Okay
5.0
Pros:
Convenient and good location.
Cons:
It's getting old.
Excellent
9.0
Pros:
I've stayed here twice now, no problems. Rooms are clean, have their own patio or balcony. Staff is friendly. Have never spent much time in the room while in the Redding area but this hotel has not failed me yet. Perfect if youre going up for the weekend!
Mediocre
2.0
Pros:
Price? Checking out.
Cons:
Hotel was old and dingy. Rooms are dark and dated. Hallway smelled like marijuana.
Good
6.0
Pros:
located near destination
Cons:
hallway floors , stairwells, room floors needed vacuning
Okay
4.0
Pros:
I liked the location
Cons:
The hallways were so dirty. It looked like it hasn’t been vacuumed or kept up for months. The hotel was also very outdated. I expected a more modern facility.
Okay
5.0
Pros:
Nice pool
Cons:
Many staff members either not wearing masks or wearing them below their nose.
Good
7.0
Pros:
The staff was quite friendly. Housekeeping went above and beyond to help with 2 different situations. Hotel is getting a little long in the tooth and is just a basic place to spend a night. Which was just fine for the price and rating.
Cons:
It is getting a bit older but they are trying to keep up with cleaning and maintenance.
Good
6.2
Pros:
Room was clean.
Cons:
If for some bizarre reason teenagers are allowed to race up and down the halls on luggage carts from 2am to 4am while loudly yelling, just know that no one will be around to remove them. Also, don't back your vehicle under any trees on site unless you want sugar ants everywhere in your vehicle searching for water.
Okay
4.0
Pros:
Location
Cons:
Airconditioner sounded like a battleship, walls were paper thin, noisy hotet.
Okay
4.0
Cons:
The counter person was rude and didn't seem to care if we stayed there or not. Asked him where the ice machine was, he pointed in a direction as he was walking away.
Mediocre
3.0
Pros:
Bigger rooms
Cons:
Room wasn’t stocked properly. No towels or toilet paper in room had to call to get them.Tv wasn’t working. Under construction. No business center. No elevator.
Mediocre
3.0
Pros:
Location and Staff.
Cons:
We didnt get the room had chosen. There was a cigarette butt on the carpet, and the 5 kids upstairs ran around and stomped loudly most of the night. We notified the front desk of both issues. They said that they would comp our room.
Good
7.0
Pros:
Location
Cons:
I think some young people partied loudly starting at about 2am to 4am. It was unlucky but that ruined a lot of people’s night
Okay
4.0
Pros:
The hotel and entrance very appealing. Located to many restaurants.
Cons:
The area was sketchy.The hallways were dirty. Food, trash, debris were in the hallway. Upon entering the room, it reeked over saturation of the disinfectant spray like they were trying to cover up something. Very noisy! Not a 4 star! Don’t stay her
Okay
5.0
Pros:
Location
Cons:
Smelled musty. Housekeeping was subpar. Splatter Marks on ceiling and walls. Hotel was under construction in several areas. Lots of transients in the hotel area. Vents were very dirty. We went to check in and our room hadn’t been serviced.
Good
7.0
Pros:
Easy to get to. Not over crowded. It is as nice and quiet. Free parking.
Cons:
No freshly brewed complimentary coffee. Staff was polite but not really friendly... The pandemic may have had something to do with that. If there was any complimentary breakfast I sure was not told about it.
Good
7.0
Pros:
Great lobby and location
Cons:
Carpet was dirty.
Poor
1.0
Cons:
TV didnt work unless remote was right near t to it. My bed and the one in room above me squeeked.maid came in at 9am woke me.
Poor
1.0
Pros:
We stayed two nights the first room ok bed was comfortable the door did not lock you could push it open the slider to go out to the deck did not lock you could push it open on the ground floor so we did not feel safe. Second room was floor was wet
Poor
1.0
Pros:
Location. The hotel it self for $--- a night Needs to be bulldozed.
Cons:
The decor, chipped wood in My room. All brown tones were Disgusting.
Poor
1.0
Cons:
Filthy stained floors and chairs, mold in grout of shower (our son has asthma and allergies to mold gross chipped and stained toilet seat. Disgusting place
Poor
1.0
Pros:
Bed was ok
Cons:
Most everything
Poor
1.0
Cons:
Started room 217 on 11/22 room was dirty chair stained beyond acceptable. Asked for new room and moved to 417 the next day. When we entered smoke free room there were cigarette ashes on floor and poop in I flushed toilet. Obviously, room was I cleaned!
Okay
5.7
Pros:
no soap or shampoo no kleenex no breakfast, overpriced in view of all that
Okay
4.2
Pros:
Access to the outside through slider door. Two ways into the room. Very convenient with the animals. Great RL toiletries, good, in room coffee, micro fridge. Although electrical was old fashioned, they had a few upgraded features (lamp and alarm cube) that improved charging convenience. Close to both freeways. Kleenex in room. Pet friendly, with fair appealing pet policy.
Cons:
Some staff weren't very professional. Paying for breakfast??? Charging for "incidentals" but not mentioning it. Housekeeping was pushy, borderline obnoxious. Room was extremely dated. Bathroom extremely dated. Would have been preferable to have a bathtub. Carpet in room was pretty gross. AC worked poorly. Bed was extremely uncomfortable. Linens were rough, not comfortable. No easily accessible grass for pets.
Poor
1.0
Pros:
We have stayed at the hotel numerous times an always met our expectations for rating an price. This time air conditioning wouldn't stay on an bed was horrible to sleep on.
Cons:
Air conditioner an bed.
Good
6.0
Pros:
Lots of restaurants nearby. Gas station next door. Able to park close to my room.
Cons:
Old fashioned. Lobby needs a new look. Sliding door to patio hard to open. “Private” patio not private at all.
Excellent
10.0
Pros:
the gal at the desk was excellent.
Excellent
10.0
Pros:
Top quality breakfast
Okay
4.5
Pros:
The staff
Cons:
The room smelled like cat urine and I was refused another room. I was unable to sleep and I will never stay at this hotel again!
Good
6.8
Pros:
The bathroom seemed newly renovated and looked nice. They also furnished a unique set of soap/shampoo/conditioner/bodywash/lotion. Comforting front lobby. Complimentary bottle of spring water in the room also.
Cons:
Our room smelled exactly like my grandmother's house and had a similar old-fashioned appearance. In-room coffee cups were not clean. Pool was open in February, but needed some leaves/debree cleaned out.
Excellent
8.2
Pros:
Breakfast was included and very good. Clean room. Very friendly staff.
Cons:
Someone was trying to get into our room at midnight. I was told a downstairs room but given an upstairs one. Lots of walking to get to the room.
Excellent
10.0
Pros:
Staff went out of their way to help with several problems I had.
Mediocre
2.5
Pros:
NOTHING
Cons:
Don't believe the photos posted by hotel. Rooms are outdated, unclean. Its not a hotel, forget about 3 stars. It can be considered a cheap MOTEL with 0 stars. We were checked in to a room that has broken safety lock. When we reported it to front desk(Christina), they seem to already knew this and told there are no other rooms to swap. They promised to fix it the next day, but they didn't. Calling housekeeping goes to voice message and no response after that. No room service, nobody will attend your phone call for anything. Sticky carpets with stains, old unclean curtains, broken bathroom doors. No extra towels in bathroom. STAY OUT OF THIS MOTEL.
Mediocre
3.4
Pros:
Proximity to I5 & Pool for kids.
Cons:
Security is a joke. Even with lights and a security guard, your stuff in your car is not safe. Security Guard watched a guy steel my bike. (he actually told me this). Staff was going to call us back to follow up - never heard a thing. Beds worn out big time and not enough towels for a family of 4 - booked for 4, got 3 towels - left numerous messages to get more towels, but never got a thing. Very very disappointing
Excellent
9.1
Pros:
The staff at this hotel were absolutely amazing! We had a terrible time with the booking site & the front desk staff were helpful, supportive, & really accommodating. Breakfast was wonderful and the staff there were also amazing. We really enjoyed the pool and our clean and comfortable room.
Excellent
8.0
Pros:
Nice TV, comfortable bed. Wakened by house cleaning at 8:00 am.
Excellent
8.0
Pros:
Having the restraunt on site. We got in late and didn't have to leave to eat. Also was great food.
Cons:
Bathroom grout around and in tub was filthy. Carpet haf stains. Room service knocked on the door at 9am even with a do not disturb sign.
Excellent
8.0
Pros:
The room was clean and comfortable. The heat and cooling was adjustable in the room! The food in the restaurant was very good. The pool area and surrounding area was clean, safe, and beautiful. I would stay there again and I recommend it to others visiting the area. Oh, there is a little patio area outside each room accessible by a room sliding door with a protected lock.
Cons:
I can't think of any.
Good
7.1
Pros:
Our room was clean, updated, and the staff was nice. However, both my husband and I had a very hard time sleeping at night due to the mattress. I wouldnt say that we have a very good matress at home either, but the mattress at the hotel was painful!
Excellent
9.1
Pros:
beds were very comfortable and breakfast was delicious. Pool, spa, gym all great
Cons:
Price was a little high when booking thru the hotel, but kayak got us an excellent deal. Water pressure was lacking
Good
6.5
Pros:
It was clean and the hotel bar had a good atmosphere and drinks. Bed was comfortable and a nice large tv.
Cons:
The water pressure was virtually non existent and the hotel floor and my room smelled like cigarettes. The water pressure makes sense however due to the drought in California.
Excellent
9.6
Pros:
Pool on a 106 degree day
Cons:
No fire sprinkler system