Okay
4.0
Pros:
Front desk was great and very helpful with my kuaidi problem, helped to forward it on to my address. Emma was great - thank you!!
Cons:
Smokers everywhere and nobody seemed to be stopping them. Lobby, lifts, everything reeked of smoke. Used to this in China but not in a Hilton. Breakfast was pretty average and coffee machine didn’t work.
Excellent
8.0
Pros:
Service exceptional and accommodating, e.g. Nora, the Customer Relations Manager. Breakfast kind of noisy, since Children playground right next to (inside) breakfast area. Coffee machine out of date. No foreign (English or otherwise) TV channels, which is rather disappointing for an Hilton. Great sports facilities, easily accessible.
Okay
5.0
Pros:
The bar staff is very friendly!
Cons:
Average Customer Service. When we arrive at nice hotels usually someone open the taxi door for you but at the hilton it is not always like that. The staff were not very friendly and when we said thank you them seems to ignore us. During breakfast time the chefs were telling at each other very loudly and made it hard to enjoy quiet breakfast time.
Excellent
8.0
Pros:
Quiet and neat hotel with good service.
Cons:
Located in new district with limited food and shopping arcade. No night life. Good for meetings and retreat. Need taxi to move around.
Excellent
8.0
Pros:
Quality of food at breakfast was very good but over our 2 week stay we found that the menu did not change so there was insufficient variety. The staff were extremely helpful and service was impeccable
Cons:
Poor WiFi especially in the guest rooms. We found it quite slow and would drop out from time to time
Excellent
10.0
Pros:
Breakfast had a good choice, lots of staff on hand to help. Room was clean and large, and pleasant.
Cons:
I was being picked up by different colleagues each day, they struggled to find somewhere to park near the entrance to meet me. It was fine though
Good
7.9
Cons:
Could be more western options for breakfast
Excellent
10.0
Pros:
staff are friendly
Cons:
TV was down at some point.
Excellent
9.6
Excellent
9.2
Excellent
9.6