Hotels near Palm Beach Intl Airport

Hotels near Palm Beach Intl Airport

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Palm Beach Intl (PBI) - West Palm Beach, FL, United States
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Best hotels near Palm Beach Intl Airport

Cleanliness
9.8
Comfort
9.6
Facilities
10.0
Location
9.3
Overall
10.0
Overall 9.6 Excellent
Based on 87 reviews
Cleanliness
9.8
Comfort
9.6
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
10.0
Comfort
9.4
Location
9.5
Services
9.7
Staff
9.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.7
Location
9.0
Services
9.5
Staff
9.6
Cleanliness
9.4
Comfort
10.0
Location
9.4
Services
9.4
Staff
10.0
Cleanliness
9.8
Comfort
9.8
Location
9.6
Services
9.2
Staff
9.6
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
9.6
Staff
10.0

Excellent 10.0
Pros: Everything was amazing staff, location, the place itself. We will definitely be back!!
Cons: There was an issue with the reservation and it was not booked properly. Luckily we were able to get it worked out 😄
Excellent 10.0
Pros: The location was perfect for our family. We loved having the park in front of the property and being able to walk to our favorite restaurants. Also, Fabian made us feel at home. He was very kind and accommodating.
Cons: The coffee maker in the rooms.
Excellent 10.0
Pros: The room was absolutely gorgeous and very well maintained. Breakfast on the patio was a very nice touch and I really appreciated all the attention to detail and the hospitality of the host. 10/10, I would recommend this place to anyone staying in the area and I will definitely stay here again given the opportunity.
Excellent 10.0
Pros: Privacy
Cons: Nothing
Excellent 9.6
Pros: The service and attention of its owners and staff The Place is very nice for a quiet stay Breakfast is delicious Great location
Cons: Maybe they could have food service for lunch and dinner
Good 7.0
Pros: Great location. Clean and efficient. Great vibe.
Cons: Staff not very friendly upon arrival - rushing to go to the beach even though we were 15 minutes early from our agreed upon arrival time (had we arrived on time, we would have been welcome by a note on the door). Limited breakfast.
Excellent 10.0
Pros: Incredible B and B house, even better people, breakfast, free mangoes! Amazing and tension- draining pool, gorgeous room and cottage. We were overwhelmed. Jan and her partners knowledge, helpfulness and really inspirational outlook will assist you in any endeavor, business or pleasure!
Cons: I cannot think of a single thing!
Excellent 10.0
Pros: The grounds are so lovely with beautiful and well manicured landscaping. You'll find orchids and bougainvilleas throughout the premises. The rooms are quaint and each room has a balcony/terrace. The parking is easy on Lake avenue. The breakfast was delicious and very convenient.
Grandview Gardens - West Palm Beach
Rated no. 1
9.6
Excellent 9.6
Based on 87 reviews
Details
Reviews

Cleanliness
9.9
Comfort
9.7
Location
9.6
Services
9.7
Staff
9.8
Overall 9.6 Excellent
Based on 58 reviews
Cleanliness
9.9
Comfort
9.7
Location
9.6
Services
9.7
Staff
9.8
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
8.8
Staff
9.2
Cleanliness
10.0
Comfort
9.8
Location
9.7
Services
9.8
Staff
9.9
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
9.6
Cleanliness
9.9
Comfort
9.7
Location
9.4
Services
9.7
Staff
9.9
Cleanliness
10.0
Comfort
9.5
Location
9.5
Services
9.7
Staff
9.8

Excellent 10.0
Pros: The location is very convenient. The check-in was easy and efficient. The apartment was well equipped and vey clean. I would recommend that anyone stay here.
Cons: Nothing.
Excellent 10.0
Pros: The apartment was very clean and comfortable. Staff was helpful.
Excellent 8.0
Pros: Excellent location in a quiet neighborhood. It was easy walking distance to the convention center. There was a coffee maker with coffee, creamer available as well as some bottled water and snacks included.
Cons: We happen to be there during a cold period. The only heat was a very small portable heater we used in the bathroom. It helped in the bedroom as well. Although there were cooking pans, some cooking oil/spray would have been very useful.
Good 7.5
Pros: It was close to amenities. Area was quite pretty.
Cons: Did'nt get a good sleep seemed to be under flight path from west palm beach airport.
Excellent 9.6
Pros: Location was great....close to everything. Plenty of supplies, towels, treats and menus for a bunch of great local restaurants. Super clean and comfortable....will definitely try and book again in the future.
Casa Grandview - West Palm Beach
Rated no. 2
9.6
Excellent 9.6
Based on 58 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.7
Location
8.9
Overall
8.3
Overall 8.8 Excellent
Based on 665 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.7
Location
8.9
Overall
8.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.6
Overall
7.3
Cleanliness
8.8
Comfort
8.2
Facilities
8.5
Location
9.1
Overall
8.5
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
8.8
Staff
9.0
Cleanliness
8.3
Comfort
8.6
Facilities
8.8
Location
9.0
Overall
8.6
Cleanliness
9.7
Comfort
9.7
Facilities
9.7
Location
9.7
Overall
9.6
Cleanliness
9.1
Comfort
9.2
Location
8.8
Services
9.0
Staff
8.9
Cleanliness
9.3
Comfort
9.4
Facilities
9.0
Location
9.3
Overall
8.6
Cleanliness
9.0
Comfort
8.8
Facilities
8.7
Location
8.8
Overall
6.5
Cleanliness
9.3
Comfort
9.2
Location
9.2
Services
8.8
Staff
9.0

Excellent 10.0
Pros: I liked everything except the bed which was very soft but that is about my preference I guess. Great value for money. Parking for free. Lot of amenities and nice relaxing area. Breakfast also good. Would recommend.
Cons: Didn’t like very soft beds.
Excellent 10.0
Pros: Everything was so nice and clean the workers was so polite
Excellent 10.0
Pros: The cleaning environment and quiet
Cons: The AC was very noisy
Good 7.0
Pros: The property and room were outstanding. Very comfortable and very roomy. Unfortunately what appears to be Section 8 housing is between the hotel and the outlet stores. Those who chose to walk like us, may feel uncomfortable and won’t want to do it after dark.
Cons: The staff appeared untrained and customer service was non-existent. Upon arrival, we asked about the loaner bikes. The clerk admitted he was being trained and didn’t know. He said he would call our room when he got an answer. He never called. The next day there was very little for breakfast when we were told there was going to be eggs, waffles and sausage. We brought this up to the front desk clerk and she said the woman was working alone and couldn’t handle it. We ended going out for breakfast instead. This lowered our “value” review.
Excellent 8.0
Cons: Comfortable bed, friendly staff. Only complaint is the doors squeak & slam very loud. And both mornings that started at 6:30 am
Good 6.0
Pros: You all took an extra 154.00 off my card and I haven't received it yet
Cons: You all took an extra 154.00 off my card and I haven't received it back
Excellent 10.0
Pros: The space in the room
Cons: No
Excellent 10.0
Pros: The rooms and staff are very friendly.
Cons: Nothing
Excellent 9.0
Pros: Very spacious and comfy. Will book again when in palm beach.
Cons: TV remote only went up thru the channels. Couldnt pull up a guide on tv.
Good 7.0
Pros: location, suite set up
Cons: uncomfortable beds, guests left discarded cups all over the place and staff does not pick that up.
Good 7.0
Pros: Clean , close to Palm Beach and full kitchen.
Cons: The pool is small and so is the sitting area around it. It only gets sun in the morning because the building is behind it. I wish the other small sitting area on the other side of the building had chaise lounge.
Excellent 9.0
Pros: Room size and equipment.
Cons: Full size fridge should not be working, when not in use. Add small one for 24/7, or allow the guests to decide, when the fridge is used.
Excellent 10.0
Pros: Very friendly staff. The shuttle service was a life saver. Definitely would stay here again.
Excellent 10.0
Pros: Spacious room
Cons: ALL six light fixtures in the bathroom are dusty. Housekeeping did not leave toiletries every day they cleaned.
Excellent 10.0
Pros: Instead of a motel room, we had a nice sized suite, with a fully equipped kitchen and a living room. We had a tv in the bedroom and another tv in the living room. Also, the bathroom was modern and spacious. Couldn't have asked for better accommodation
Cons: No. Everything was fine.
Excellent 10.0
Pros: Great to have a suite. Plenty of room and very nice to have kitchen available
Cons: Need kleenex in more places than just the bathroom
Good 7.7
Pros: Beds were comfortable but a bit too high
Cons: The maids kept coming to the room the morning we were checking out. That was very annoying. We left at 10 am
Excellent 10.0
Pros: Very nice hotel and very clean! Staff was very accommodating and professional. I was impressed and happy with my stay.
Cons: The hotel is right off 95, so there's road noise. The AC unit and refrigerator had a buzzing noise.
Excellent 9.7
Pros: I paid for my room via this website. It was $216 (including tax/fees) for 1 night stay. When I went to check in I was charged again $183.16 (including tax/fees). This was the going price for the same room if you walk in off the street. It is really upsetting that I thought I had a good deal via kayak but in reality I was charged an additional $33. So, check your prices with the hotel directly. It might be a better deal. $33 in fees for using kayak seem a bit high to me
Good 6.0
Pros: I loved the area. There is a mall right across the street with great shopping!
Cons: We stayed in a quadrouble suite. It was so hot the thermostat wasn’t working and it had a mildew smell.
Excellent 10.0
Pros: Social hour included wine, snacks, and pasta, salad, and fruit for a quick dinner!
Excellent 10.0
Pros: 2nd time I have stayed staff is friendly, buffet was very good. Amenities microwave, stove refrigerator etc. Very clean quiet.
Cons: N/A
Good 6.2
Pros: Location was good...room was sizable.. No bugs that I saw... Vanity and fridge...
Cons: .price just a tad bit much..decoration was blah... Had some what of old mildew smell...
Mediocre 2.0
Pros: I love Hawthorne Suites
Cons: Air China caused me to miss my flight and cancelled my connector so I could not even stay here... I tried to cancel but it was to late and I wasted $100. Not Hawthornes fault but I wish I could have gotten some kind of refund.
Excellent 10.0
Pros: Hotel was clean, bed was comfortable. It was a brief stay but it suited our needs very well.
Excellent 8.5
Pros: Being close to the airport and not far from the beach was nice.
Cons: The staff could have been more knowledgeable about surrounding area restaurants, directions, etc.
Excellent 8.0
Pros: It had nice friendly staff, a good breakfast, clean rooms. Separate bedroom from the kitchenette.
Cons: The only thing was the noisy vents by our main floor room. Wasn't sure what it was the first few nights, thought there was road construction going on at night.
Good 7.1
Pros: The two rooms, with a TV in each room. The laundry room. I liked the lemonade and the breakfasts.
Cons: Really would have liked only one bed in the bedroom, for more room. The towels were old and scratchy. The Happy Hour wasn't at all nice. Weird snacks, like beef stew and chocolate pudding.
Good 6.8
Pros: Nicely appointed and decorated, good included breakfast. However, constant noise from nearby highway and thin walls between rooms & floors.
Excellent 8.8
Pros: Everything
Excellent 10.0
Pros: It was an awesome stay. The room was amazing and even had a kitchen. Great service
Excellent 8.0
Pros: Service was good and rooms were comfortable
Cons: Pool area was awkwardly placed and and breakfast could be held at least till 10
Mediocre 2.8
Cons: LOUD a/c noise rumbled like a semi in wall behind headboard. Had to sleep with head at opposite end of bed. Living room in the 1-bedroom suite had a couch that DID NOT PULL OUT INTO A BED for my children to sleep on. How does a SUITE not have a pull out sofa bed in the living room??? Kids had to sleep on floor as front desk said they had no roll-a-ways available. Very disappointing stay. I've stay at that EXACT hotel 2 other times and had a couch that pulled into a bed. But was told by front desk agent couches don't pull out into a bed. Feel like I definitely WASTED MY MONEY and won't stay there again.
Excellent 8.5
Pros: Staff was great. Tito at front desk was helpful.
Cons: Pool nice but deck area very small
Good 6.0
Pros: The bed and bedding were comfortable
Cons: Old tv in bedroom with no remote. Dust on the carpet against the base boards
Hawthorn Suites by Wyndham West Palm Beach - West Palm Beach
Rated no. 3
8.8
Excellent 8.8
Based on 665 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.2
Facilities
9.0
Location
9.2
Overall
9.0
Overall 8.8 Excellent
Based on 907 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
9.0
Location
9.2
Overall
9.0
Cleanliness
6.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.6
Comfort
10.0
Facilities
10.0
Location
7.6
Overall
8.6
Cleanliness
8.9
Comfort
9.0
Location
9.1
Services
8.8
Staff
8.7
Cleanliness
9.3
Comfort
9.1
Facilities
8.4
Location
9.3
Overall
8.8
Cleanliness
9.3
Comfort
9.3
Location
9.3
Services
9.1
Staff
9.1
Cleanliness
9.5
Comfort
9.4
Facilities
9.5
Location
9.3
Overall
9.5
Cleanliness
9.1
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.3
Services
9.0
Staff
9.1

Excellent 10.0
Pros: Hotel employee incredible. Give them promotions...our room was not ready at arrival due to cleaning issues. They were able to upgrade our family to a great suite as we were welcomed to enjoy the pool and store our bags these two individuals - great
Cons: Continuing the great comments.Valets were excellent Aamong others. We are teachers and have three kids they loved the  pool. hotel employee helpedd us many times over the week. Promote him too! We were blown away with your hospitality. Thank you!!!!!
Excellent 10.0
Pros: The Galley restaurant is excellent
Excellent 8.0
Pros: Beds were comfy. Pool was nice but limited chairs due to COVID LOcation was great but wish we’d had more time to walk the shops, water place with music to a beach etc
Cons: Only option being valet parking
Excellent 10.0
Pros: Service was outstanding!
Cons: All service was excellent. Pierre ‘s attention to us at breakfast made our time so special. He was amazing. His service, attention to detail and charming personality made for a most memorable time.
Good 6.0
Pros: Clean and pleasant
Cons: $31 a day parking (not including tips for the valet) Lack of any sort of view Room was rather sparse
Excellent 9.0
Pros: The location.
Good 6.0
Pros: Cleanliness and the fact that despite Covid the hotel was generally fully functioning and not like many others that use Covid as an excuse to cut services whilst maintaining room rates etc
Cons: I think room service should be done every day not every second and no choice given
Excellent 10.0
Pros: The entire staff was very warm, welcoming and went over and above to exceed your expectations.
Cons: Limited services due to COVID-19, but that was to be expected.
Good 6.0
Pros: Pool was cold
Cons: hotub un available due to covid
Excellent 10.0
Pros: The view was very nice.. The staff was very friendly.... Very clean
Excellent 10.0
Pros: The staff was amazing! The pool, the location, everything about the hotel surpassed my expectations. My children can't wait to come back.
Cons: The parking was expensive so I parked behind the hotel in the residential area.
Excellent 10.0
Pros: location and pool
Cons: can help a more in depth cleaning
Mediocre 3.0
Cons: My bathrooms were clogged up, they didn’t provide extra towels for the stay. Security was on is like if we were doing something bad when we were just walking around the corner to see the pool 30 minutes after it closed. Parking is high
Mediocre 3.0
Pros: Location was great
Cons: Shower was the worst shower every no pressure it was like a dribble. Also trying to charge 15 dollars for a box like Togo salad has to be the biggest crime ever
Excellent 10.0
Pros: Hotel employee was amazing at the front desk. Very clean/newer hotel, great pool and bar area, amazing location
Cons: Parking $31+ is ridiculous, I walked across the street for street and garage parking instead, but Im frugal. Sunday parking free in the City of West Palm Beach.
Excellent 10.0
Pros: This was my second stay at the Hilton over the past 6 weeks. The gentleman at the restaurant - Pierre - remembered me and provided exceptional 5 star service on both occassions. Polite, cordial, accommodating. I would choose the WPB Hilton again for him.
Excellent 8.0
Pros: The location and price.
Cons: The mandatory valet parking fee
Excellent 10.0
Pros: Very clean and secure. Good location within walking distance to stores, restaurants, and bars. Pool was very pretty (it was raining, so didn’t get to use)
Cons: No airport shuttle due to Covid and no open bar on site either.
Excellent 9.0
Pros: I enjoyed the stay!
Okay 4.0
Pros: The Night concierge and the day concierge on my second day.
Cons: Other Hotels for the price deliver more services and amenities. The duvet was stained, a slight smell of mildew––bed and shower, no TV remote, initially–– replacement left black stains on my hand. I've had better toiletries at
Mediocre 3.0
Pros: No balcony no microwave room was no better than a 3 star hotel. Could have had a better experience elsewhere.
Cons: It's only a 3 star
Okay 4.0
Pros: THE HOTEL STAFF WAS SHORT AND TO THE POINT, THERE WAS NO ONE ELSE CHECKING IN AT THE TIME OF MY ARRIVAL. NO INFORMATION WAS GIVEN ON ANYTHING ABOUT THE HOTEL OR IT SERVICES THAT ARE OFFERED.
Cons: NO INFORMATION OFFERED ON HOTEL.... SERVICES THAT ARE POSSIBLE, OR TOLD THAT I WOULD BE CHARGED $ 34.00 FOR PARKING.I LIVED IN PALM BEACH FOR 36 YEARS AND HAVE USED MANY HOTELS THERE ...I WOULD NOT WISH TO EVER STAY AT THIS PROPERTY AGAIN.
Good 6.0
Pros: The pool .
Cons: Wasn’t aware of having to pay for parking , or the $100 hold for incidental. Dislike having to pay for breakfast.
Good 7.0
Pros: the staff
Cons: the parking was a complete scam.Once your car was parked, you could not access it. you had to go down to valet, WAIT, have them drive it around, get what you needed, hope to god you didnt forget anything, and have them drive it back.$$$$$$$$
Good 6.0
Pros: The pool was very nice
Cons: Customer service was horrible.
Okay 4.0
Pros: The location was good and the pool was nice.
Cons: Room I purchased wasn't available so I paid for a pool view room and couldn't get that until a day after check in. Room was dirty. Mold in shower. Disgusting.
Good 6.4
Excellent 10.0
Pros: Your pool was amazing expect me to be back
Good 6.0
Pros: The room size and cleanliness
Cons: The valet parking could be better waited 45 mins for the car the first day chose not to park there the other 2 days and it was expensive to park.
Good 6.0
Pros: Convenient location and up-to-date appearance.
Cons: My room's view was of the rooftop and not the city as promised.
Good 7.0
Pros: Excellent service
Cons: Hotel only had vale parking and it was $25 a night. This was not disclosed at the time of booking!
Mediocre 3.0
Cons: Our pillow cases and floor were stained. Lobby toilet was gross. We arrived at the hotel around 1am, but housekeeping still came around 9am or 10am. Room service has limited, unlisted hours. Staff not helpful in explaining hours. Expensive Super 8.
Excellent 8.0
Cons: Room wasn't replenished properly before I arrived. Tissue and additional toiletries. No floor towel for the shower.
Excellent 10.0
Pros: I left at 4 in the am and the bellman was VERY helpful. He came to collect my bags immediately and took an interest in my flight information and how I was getting to the airport.
Cons: When I arrived at the hotel, there was a line for check-in. This is nit picking but it's the only negative thing I could think of about my experience with the hotel. My check-in went smoothly and all staff members were courteous and helpful.
Poor 1.0
Pros: When we got to the bottom the fire alarm went off saying there was an emergency. It made us believe there was a terror attack.. the vallet Parker did not know what was going on and we waited on the car in the hott sun forever.
Cons: The power went out while me and my girlfriend was in the elevator. Then the staff came across the speaker saying help was on the way scaring my girlfriend to death. We managed to get out of the elevator as the computer voice was going crazy inside.
Excellent 10.0
Pros: Friendly Staff. Proximity to City Place.
Cons: Distance to beach. Expensive parking. Should have self parking service.
Excellent 10.0
Pros: Great hotel, conveniently located in the heart of downtown West Palm Beach, across the street from City Place. The service was excellent, the hotel was very clean and the outdoor pool and hot tub were really a nice way to spend a sunny afternoon.
Cons: Nothing
Okay 5.0
Pros: The hotel charged me #$300 when I was there and I still don't have that in my bank account! REALLY PISSED!!
Cons: The hotel charged me #$300 when I was there and I still don't have that in my bank account! REALLY PISSED!!
Okay 4.0
Pros: No real restaurant and no pool bar or service
Cons: Could be so much better
Poor 1.0
Pros: Ease of check in through the app.
Cons: My room smelled of sewage, and there was a very loud noise of water running in the bathroom. Which did not have a tub. The battery of the smoke alarm started chirping at 6am one morning, and 12 am the following. I was never given breakfast vouchers.
Excellent 8.0
Pros: Nice rooms furnished well. Good restaurant. Location was ideal for those who wish to shop at nearby city place.
Cons: Parking is a big issue. Construction makes getting into hotel difficult no parking lot all in garage attached in hotel. Valet was 25 dollars. A little steep to move it 100 yards.
Good 6.0
Cons: The breakfast buffet was super expensive and not worth it and I reserved a king size bed with a deluxe city view a few months in advance and they gave me a double queen with a pool view because hey sold out of kings
Poor 1.0
Pros: Room size
Cons: It's was very expensive additional charges for parking breakfast not included their store/shop was outrageously over priced a small pack of q tip $4 the pool was closed in middle of day for cleaning over priced for the time of year bottle water $7
Excellent 8.8
Pros: Nice and new hotel. Location can't be beat as you are right in the middle of west palm. Staff is really friendly. Overall I am usually a tough customer when it comes to reviews but I have nothing bad to say. 4.7 out of 5 stars!
Hilton West Palm Beach - West Palm Beach
Rated no. 4
8.8
Excellent 8.8
Based on 907 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
9.8
Location
8.8
Overall
9.7
Overall 8.7 Excellent
Based on 498 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
9.8
Location
8.8
Overall
9.7
Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.0
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
8.9
Staff
9.1
Cleanliness
8.9
Comfort
8.3
Facilities
9.0
Location
8.6
Overall
9.0
Cleanliness
8.8
Comfort
8.7
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.7
Comfort
8.5
Location
8.6
Services
8.3
Staff
8.9

Excellent 9.0
Pros: Location was nice and complimentary shuttle was good as well.
Cons: No room service and restaurant hours can be better.
Excellent 10.0
Pros: Clean
Cons: Everything was perfect
Okay 4.0
Pros: The breakfast was okay the orange juice could have been thaw out and not frozen. And I take a bottle of water should have been given with that also.
Cons: I didn't like that my refrigerator didn't get cold. The sink in the bathroom was stopped up. And something in the bed kept biting me couldn't see what it was only thing I would see is bumps on my skin.
Okay 5.0
Pros: The breakfast was ok. I like the shuttle and the short ride to PBI. Picking up the toilet seat and having to clean it myself was a complete turn off and with the covid I was concerned about my safety, which is why I will not stay in any Hilton property. I have spent literally 10 weeks at a La Quinta in the past 4 years and never had a problem and I will continue to stay with them in the future.
Excellent 8.0
Pros: Housekeeper along with Front desk staff helpful and friendly
Cons: Parking lot could use some more lighting
Excellent 9.0
Pros: looks clean, staff is nice,
Cons: Is not clear about cleaning services for sevetal days.
Poor 1.0
Pros: The personal is too much bad actitud also About me experience I want chance room the personal say paid for that is only because location firts floor no like
Cons: No good bad personal also charge for everything stuff esencial as costumer.
Poor 1.0
Pros: Location
Cons: Customer service and ac broke
Excellent 8.0
Pros: The staff, cleanliness, and comfort.
Cons: The hotel is GREAT! The loud drag racing down the street and the LOUD neighbors ALL NIGHT across the hallway...NO!
Excellent 8.0
Pros: SILENCE
Cons: IN THE ADVERTISEMENT ON THE HOTEL'S WEBSITE IT WAS WRITTEN - BREAKFAST. IT WAS JUST TEA AND COFFEE.
Excellent 10.0
Pros: I was greeted nicely, customer service was great and the rooms are very clean. I would stay again
Cons: No
Excellent 10.0
Pros: Simply could not find anything to complain about!
Excellent 9.7
Pros: Hampton Inn beds are the most comfortable hotel beds for me my wife.
Cons: Was a bit more than we usually pay to stay.
Excellent 9.0
Pros: Staff and Proximity to airport
Cons: ABSOLUTELY NOTHING
Excellent 10.0
Pros: good
Excellent 10.0
Pros: Quality Hampton inn. Will stay again. Also has free airport shuttle and shuttle to local nice outdoor mall called cityplace. Bed is comfortable with upper class sheets.
Cons: Pool right next to major road with lots of road noise. Ok for a few minutes but not the place for a pool vacation
Excellent 10.0
Pros: Close to airport Free shuttle to airport and local outdoor mall area cityplace Free breakfast Comfortable bed and sheets Clean bathroom Recently redone Great value for money
Cons: Pool right next to major road so lots of road noise
Good 7.0
Pros: It was nice, but my accommodations smelled fowl and I complained and nothing was done about it. I spent two sleepless nights.
Cons: Yes I complained about the horrible odor in the room was told it would be taken care of and I asked for foam pillows vs. feather pillows and did not get them. In addition at the check in it took hours to get checked in.
Excellent 10.0
Pros: Well appointed room, that was spotless! I thought that a room by the airport would be noisy and small. To the contrary, the room was quiet and spacious. The free shuttle service to town and the airport earned it a 10-star review!
Cons: Absoutely perfect - just too bad breakfast wasn't earlier for those of us that need to catch the first flight out in the morning.
Okay 4.0
Pros: Location to airport
Cons: The bathtub did not drain well. There was no private space given to my daughter who needed to nurse while the room wasn’t ready. The room charge was too high.
Good 7.0
Pros: We had a room right next to the lobby. I was worried that it weeks be loud the following morning when breakfast was going on however to my surprise it was super quiet and you couldn't hear a thing from the lobby inside the room!
Cons: while we were out the shower curtain had fallen. we called the front desk and she came to try and fix it however she was unable to. she offered for us to move rooms but she did not have any double beds available.
Poor 1.0
Cons: Thermostat not hooked up to AC unit - froze all night. Was threatened by FD mgr with removal from propertyfor not going down immediately to renew keys/id after extending stay the night before. GM then argued refund request. Avoid.
Poor 1.0
Cons: El hotel esta en remodelacion. Desde las 9 am hasta las 5 pm, se escuchan fuertes ruidos de construccion. Tengo un bebe de 9 meses que se la paso llorando. Nadie nos dio solucion. La encargada muy poco atenta.
Poor 1.0
Pros: The hotel was beautiful the room was decent
Cons: Wind staff disturb me an hour later with the do not disturb sign on my door and the hotel charge me $50 without me knowing and I have to wait 3 to 5 business days to get the money back the breakfast tasted like plastic I would rate this a 1 star hotel
Excellent 10.0
Pros: Staff was wonderful. Very helpful and courteous. Clean
Mediocre 3.0
Cons: I had a prepaid room for 2 queen beds & when we checked in at midnight, we could only get a room with 1 bed & a pull-out.. My daughter is 6'2' & I wanted 2 beds.. The staff made no attempt to rectify!!! I will never book at these hotels again!!!!
Excellent 8.0
Pros: I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive.
Cons: I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Excellent 9.7
Pros: Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown
Cons: Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
Excellent 10.0
Pros: the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious.
Cons: I liked the entire experience.
Excellent 8.3
Cons: Check out time is 11:00 and they push you to be out by then.
Hampton Inn West Palm Beach Central Airport - West Palm Beach
Rated no. 5
8.7
Excellent 8.7
Based on 498 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.5
Location
8.7
Overall
8.6
Overall 8.7 Excellent
Based on 400 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.5
Location
8.7
Overall
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
8.8
Staff
9.3
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.0
Comfort
9.0
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
8.9
Comfort
9.0
Location
8.6
Services
8.8
Staff
9.2
Cleanliness
9.3
Comfort
9.3
Location
8.9
Services
9.2
Staff
9.3
Cleanliness
9.1
Comfort
8.9
Facilities
9.1
Location
8.5
Overall
9.0
Cleanliness
8.9
Comfort
8.9
Location
8.5
Services
8.7
Staff
9.0

Excellent 10.0
Pros: Location, clean
Cons: No
Excellent 10.0
Pros: I liked the pool area, the room size, and the view!
Excellent 8.0
Pros: Hotel seemed clean and room was too. Comfortable bed and pillows. Day staff was pleasant.
Cons: 2 hotels side by side. Had a late arrival due to family emergency. Went to the wrong one first, directed next door. Had to wait for someone to come to the door since it was late. Had already called so they knew of pending arrival.
Excellent 10.0
Pros: I really like The property so clean
Cons: Nothing to dislike
Excellent 8.0
Pros: The room is very clean, location is excellent for the airport. The staff was great and quick to respond.
Cons: The shower curtain bar fell off twice during showers. The hotel staff did rectify it quickly. The seeming on the floors between the carpet and the linoleum was splitting and we kept hitting it with our feet- definitely needs to be fixed.
Excellent 10.0
Pros: Everything was clean and nice. The staff was great. The location was perfect.
Excellent 9.0
Pros: Overall experience is always good.
Cons: I can't think of anything.
Mediocre 2.0
Pros: The location was in a safe area, clean room, nice looking entry, great blackout shades. UNHELPFUL STAFF WITH EXCUSES FOR ALL THE ISSUES THAT MADE THIS UNPLEASANT. Motion sensor bath light??? DANGEROUS!!!!
Cons: Threadbare coverlets, sheets didn’t fit bed & came off, LOUD road noise - old windows, AC unit loud and freezing cold, ratty shower curtain, BATHROOM LIGHT MOTION SENSOR SHUTS OFF WHILE IN TUB AND LEFT ME IN DARK / TURNED ON DURING NIGHT USE WAKING
Excellent 8.0
Pros: Very nice spot
Good 7.0
Pros: This hotel was a out of place location because my GPS couldn't locate the Hotel and my Google maps had the same problem.
Cons: This hotel was a out of place location.Most hotels provide breakfast but this place did not very disappointed about this. And the cleaning service was not automatic you had to call for cleaning. Will never go here every.
Good 7.0
Pros: Close to airport.
Cons: I was there from 1–9. They advanced $100 for amenities. Seriously? They had no amenities.
Okay 5.0
Pros: problem with TV
Excellent 8.0
Pros: The afternoon hotel desk woman was great! Made my stay very enjoyable. My suite was on the first floor and II had easy access to the lobby to receive food deliveries.
Cons: There’s nowhere on the hotel’s site that says shuttle service has been discontinued. That was one of the primary reasons I went with this hotel over cheaper options. Cleaning only occurred after my stay. I didn’t know where I could em
Excellent 10.0
Pros: I loved how convenient it was to check in.
Cons: No, it was perfect.
Excellent 9.0
Cons: To enforce face covering in the hotel.
Excellent 9.0
Pros: Friendly staff, room and hotel meet the expectations. Location is perfect if you want to go shopping or go to the beach.
Cons: Everything was good. Just One comment, the floor of the room assigned was sticky. Not a big deal.
Excellent 8.0
Pros: Friendly staff and nice Room
Cons: Dirty towel but that was it
Excellent 10.0
Pros: One elevator was not working
Cons: Na
Excellent 10.0
Pros: Great Hotel. It was really close to the airport and beach. I will definitely stay here again. The service was great. The breakfast omelets were on point!!!
Okay 5.0
Pros: Self coin laundry, free parking, convenient to airport
Excellent 10.0
Excellent 10.0
Good 7.0
Pros: Breakfast, laundry machines availability, quiet, friendly staff
Cons: AC in room stopped working after a few hours and it wouldn't come back on despite changing/adjusting settings. Mini fridge in room did not work at all
Mediocre 3.0
Pros: Very quite
Cons: Restaurant closed at night , breakfast in morning not very good and staff was not as nice as they are at other places , pool area. Was not very well equipped with chairs and tables
Poor 1.0
Pros: The location
Cons: The staff.
Good 7.0
Pros: The room was clean, comfortable and quiet. Loved the blackout window shades.
Cons: The pool was filthy!!! I took the skimmer out and cleaned it myself so I could swim.
Good 6.0
Pros: Was only there for a night after flying in- beds were comfortable but very small bathroom. Dining area felt like a cafeteria and could have better ambience.
Cons: As above, unattractive dinner my area.
Good 6.0
Pros: Location, and cleanliness
Cons: We chose this hotel because of the location and because it said it had a free breakfast. We were very disappointed when we realized breakfast at the hotel was anywhere from $8-12 a person. When we went to investigate, it wasn't worth the price.
Good 6.0
Pros: the rooms were fine,the saff was fine, parking was fine everything was fine ,the pool was fine.
Cons: I booked two rooms for two days and the only problem I had was the price I booked the two rooms for on line wasn't the price the front desk had. It took me a couple of hours of going back and forth with the booking agent and the front desk to resolve it.
Excellent 8.0
Pros: The fact that Alfredo was so friendly and helpful and sufficient early morning ...When he saw the shuttle didn't arrive 07:02 he immediately took the phone and called the driver and the driver arrived at 07:10. The ladies that is cleaning are super friendly and sweet.Had a nice stay at the Hilton.
Poor 1.0
Pros: nothing
Cons: I am asthmatic and I could not sleep all night do to the fact that the room was very stuffy and I am high allergic to feathers which the pillows were made out of. The air did not circulate,so after just 6 hours we decided to leave the place.
Good 7.0
Pros: the room was very spacious and clean
Cons: the hotel was not central to any dining or shopping or leisure activities, and the overall layout was small including the tiny bar/restaurant right next to the lobby
Okay 4.2
Pros: Room was clean.
Cons: I was kept awake by music from a party until past 11:30 at night. I complained and was told that someone would call me the next day. No one did. I complained again and a manager did call me and said that they would credit my stay with one day. Couldn't get the water in the room to run cold. Pillows needed to be replaced because they squished down to nothing. They gave me a headache. Signage on the entrance to the building was almost non-existent. I lived in West Palm for many years and still had a time finding the entrance.
Good 7.0
Pros: I liked the low key non-glitzy atmosphere. It wasn't overly crowded or noisy. Pleasant staff and surroundings.
Cons: The food tastewise was mediocre and preparation in some cases was slow.
Okay 5.0
Pros: The room
Cons: The pool
Mediocre 2.0
Pros: It was just pretty
Cons: The room i was given had issues with the bathtub water not going down. I told the front deskand after some time they changed my room. Then my second room ac was not working properly. At this point it was late and my family was tired.
Excellent 10.0
Pros: Friendly people at the front desk. Very quiet hotel. Clean, very nice room.
Excellent 9.7
Pros: The hotel was exceptionally quiet. Big rooms.
Excellent 10.0
Pros: The location was perfect and the front desk staff went out of his way to help me find the place I needed to go.
Hilton Garden Inn West Palm Beach Airport - West Palm Beach
Rated no. 6
8.7
Excellent 8.7
Based on 400 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.9
Facilities
8.6
Location
8.7
Overall
8.8
Overall 8.5 Excellent
Based on 145 reviews
Cleanliness
8.8
Comfort
8.9
Facilities
8.6
Location
8.7
Overall
8.8
Cleanliness
8.7
Comfort
8.6
Location
8.7
Services
8.5
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
8.2
Services
7.8
Staff
8.9
Cleanliness
9.1
Comfort
9.2
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
9.4
Comfort
9.2
Facilities
8.5
Location
9.2
Overall
9.0
Cleanliness
9.1
Comfort
9.4
Location
9.1
Services
9.0
Staff
9.3

Excellent 10.0
Pros: Very Beautiful room with amazing views also very comfortable
Poor 1.0
Pros: Very over priced for poor service and food, bagels were cold and waiters had to be asked 2x for silver ware and orange juice.
Cons: Breakfast in the morning was cold service was horrible tables were dirty
Okay 5.0
Pros: Hdjsjdju
Cons: Bxhjsjdi
Excellent 10.0
Pros: Location was perfect 👌
Cons: The price of bottle of wine. But i get it though.
Good 7.0
Pros: lobby design, secured parking, pool, restaurant, modern, large tv, location
Cons: bed and pillow, to pluffy, body sinks, no room service, misunderstanding?, room was never cleaned stayed 2 nights, breakfast full price, checking took long,
Excellent 10.0
Pros: Everything was nice
Cons: Nothing
Excellent 10.0
Pros: Gorgeous hotel, staff we very friendly and helpful. Right in center of anything you need and easy access to 95.
Excellent 10.0
Pros: Clean and convenient
Cons: no
Excellent 10.0
Pros: The TV was huge
Cons: There was no bath tub in my room. I seen a bath tub and a shower on the website but I experienced just a shower
Excellent 10.0
Pros: beautiful, clean, spacious, adorable pool area. I didnt get free breakfast but I was very happy with my stay (one person) big bed, plenty of pillows, attentive staff, everything i like. Thank you, will come again.
Excellent 10.0
Pros: Clean
Cons: No
Mediocre 2.0
Pros: Nice front desk staff.
Cons: Finding roaches and a brush or something from some other guest left in my room. The roaches were enough for me to want to leave ASAP.
Excellent 10.0
Pros: Clean
Cons: No
Good 6.0
Pros: location, proximity to city center, I95
Cons: For whatever reason (I couldn't figure it out) there was a lot of noise (pipe banging, furniture moving) somewhere during the wee hours of the mornings (both sat and sun) The hotel had just been renovated so that was out, won't go back.
Excellent 9.7
Pros: The food was excellent, the room was spacious and the bed was comfortable.
Cons: Because of the lobby remodeling it is not clear where to go to check in.
Good 6.0
Pros: Location
Cons: Popcorn ceilings. Feels like it needs an update
Excellent 9.4
Pros: The ability to walk to everything.
Cons: Great staff
Excellent 10.0
Pros: The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all.
Cons: I didn't like that the parking lot gets really full and I had the park far away from the entrance
West Palm Beach Marriott - West Palm Beach
Rated no. 7
8.5
Excellent 8.5
Based on 145 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.6
Facilities
8.5
Location
8.3
Overall
8.4
Overall 8.4 Excellent
Based on 178 reviews
Cleanliness
8.3
Comfort
8.6
Facilities
8.5
Location
8.3
Overall
8.4
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
9.1
Location
8.8
Services
8.0
Staff
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Facilities
8.6
Location
8.3
Overall
8.3
Cleanliness
7.9
Comfort
8.1
Location
8.0
Services
7.8
Staff
8.7
Cleanliness
7.6
Comfort
7.8
Facilities
6.0
Location
8.2
Overall
6.0
Cleanliness
9.1
Comfort
9.2
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
7.1
Comfort
8.0
Location
8.2
Services
8.0
Staff
8.5

Excellent 9.0
Pros: Not applicable
Good 7.0
Pros: it was a decent hotel at a fair price. Room was clean , and staff was polite and helpful
Cons: I had booked this hotel specifically because it was close to airport and offered AIRPORT SHUTTLE SERVICE! Unfortunately for me they DO NOT have SHUTTLE SERVICE , and I had to pay for a cab out of pocket!!!! your website should update its info
Excellent 10.0
Pros: Nothing Poor service
Cons: Maybe train housekeeping to look for bed bugs, there was one on the bed when we walked in.
Okay 4.0
Pros: Good location. Very friendly staff at front sesk
Cons: The air conditioner in the room was absolutely awful......crazy noisy. I felt I could not stay there. Bathroom had a very dated feeling
Poor 1.0
Pros: Staff very friendly Michelle Brittany I forgot her name
Cons: Very dirty blood and urine stains on walls smelled nothing but like marijuana loud music playing from balcony that you can here from inside room jacuzzi had black hair stuck to tub couldn’t utilize it
Excellent 9.0
Cons: Please, no CNN in the lobby. Stick with the Weather Channel.
Excellent 10.0
Pros: How it was very quiet peaceful
Cons: I liked everything
Okay 5.0
Cons: On Saturday the house keeper didn’t leave any toilers. I had to call and wait for almost 45 minutes to get them. I was late going to a wedding that’s not fair. Room 418
Excellent 8.0
Pros: The location was good
Cons: Breakfast not included and food choices were limited.
Excellent 10.0
Pros: Staff went above and beyond, to make sure all our needs were met
Excellent 10.0
Pros: The rooms we're nice and clean.They had great amenities
Excellent 9.4
Pros: Staff could not have been more helpful. Dry cleaning service fast and inexpensive. Excellent Breakfast and Bar menus. Good Bar.
Cons: The rooms on the side of the building facing 95 are not well insulated from traffic noise.
Excellent 10.0
Pros: Location and staff
Cons: No complimentary breakfast
Excellent 8.0
Pros: The location and price
Cons: The bathroom was not as upgraded as I would have liked
Excellent 10.0
Pros: It's next to the airport
Cons: No
Excellent 10.0
Pros: Our experience was excellent from the minute we walked in the door. The front desk staff was so professional yet personable. She told us about the free shuttle and suggested entertainment for our children. Everything was very clean.
Cons: No complimentary breakfast.
Excellent 10.0
Pros: The hotel was very nice. It wa a clean and I loved the decor. The location was convenient and seem to be located near shopping.
Okay 5.0
Pros: Proximity to airport.
Cons: Rooms could use an upgrade.
Good 7.0
Cons: The room had mold and meldew. Enough that that it was to be believed to cause a respitory infection that resulted in a trip to the ER.
Okay 5.7
Pros: Location was close to the ampitheater. We were in town for a concert.
Cons: The hotel layout was fine but the halls smelled musty and were extremely warm. The room was roomy but the mattresses were thin and lumpy as were the pillows. The bathroom was not especially clean and there were hairs on the floor upon check in. It was a one night stay so it did the trick but I wouldn't have wanted to stay any longer.
Okay 4.2
Pros: Pool and jacuzzi
Cons: Cleaning staff needs more help! All towels were not available daily Food prices to expensive and there was no bar or food at night. Bathrooms need to be updated!
Okay 5.0
Cons: Construction in entry made it difficult to gain access to the lobby. Noone at desk to check in. Had to wait a few minutes to be acknowledged. Room had a musty mildew smell. No outlets worked in room.
Okay 5.0
Pros: The hotel was very nice, beautiful pool and hot tub and very helpful staff.
Cons: I would have liked for the staff to be more aggressive when the people in the room next to us began fighting. The staff gave them 3 warnings and a final warning, meanwhile we had to call the police 2 times. They should have been evicted immediately.
Poor 1.0
Pros: it was close to the airport
Cons: booked room 2 DAYS early, when we got to the hotel at 11:30pm they gave us a room with one king. we ordered and payed for a room for three people. there was supposed to be a second living area with a pull out bed, so one of us had to sleep on the floor
Excellent 9.4
Pros: Sleek, modern, clean & comfortable.
Cons: It is not the easiest hotel to find and it is in an out of the way location for the casual traveler.
Excellent 9.4
Pros: The driver take me to get something to eat Take me to and pick me up from my run and to letting me check out a bit late that was a great help
Courtyard by Marriott West Palm Beach Airport - West Palm Beach
Rated no. 8
8.4
Excellent 8.4
Based on 178 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.5
Overall
8.4
Overall 8.1 Excellent
Based on 770 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.5
Overall
8.4
Cleanliness
5.0
Comfort
7.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
7.3
Comfort
8.0
Facilities
6.6
Location
7.3
Overall
7.0
Cleanliness
8.5
Comfort
8.4
Location
8.5
Services
8.2
Staff
8.4
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
10.0
Cleanliness
8.4
Comfort
8.8
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.5
Comfort
8.5
Location
8.5
Services
8.2
Staff
8.6
Cleanliness
8.2
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.7
Comfort
8.5
Facilities
8.5
Location
8.3
Overall
8.5
Cleanliness
8.2
Comfort
8.2
Location
8.4
Services
8.1
Staff
8.3

Mediocre 3.0
Cons: The area wasn’t clean at all The staff was ok just a lot of issues with our room
Poor 1.0
Pros: Unfortunately we did not have a good experience, on our arrival on Valentine's Day we asked the person if the room was perfect and it did not matter to pay more, it was our night and we had spent hours driving back to Miami from the north, we wanted something romantic and beautiful, we booked a Junior Suite King size bed, our surprise when we get to the room with two double beds, the room needs cleaning and improvements in every way, We sent emails, texts to the property, we went down to the reception there was no one, we called again and sent email and nothing was resolved, 8:30 am next day they knock on the door very loud and put a paper under the door to notify Monday and Tuesdays they need to come into the rooms for something with the TV that we never understood and unacceptable. We travel a lot and we almost always choose Hilton but we will not return or recommend this place. The person at the exit of the hotel did not pay attention to us and said sorry, I will write a note and what does that mean?
Cons: Unfortunately we did not have a good experience, on our arrival on Valentine's Day we asked the person if the room was perfect and it did not matter to pay more, it was our night and we had spent hours driving back to Miami from the north, we wanted something romantic and beautiful, we booked a Junior Suite King size bed, our surprise when we get to the room with two double beds, the room needs cleaning and improvements in every way, We sent emails, texts to the property, we went down to the reception there was no one, we called again and sent email and nothing was resolved, 8:30 am next day they knock on the door very loud and put a paper under the door to notify Monday and Tuesdays they need to come into the rooms for something with the TV that we never understood and unacceptable. We travel a lot and we almost always choose Hilton but we will not return or recommend this place. The person at the exit of the hotel did not pay attention to us and said sorry, I will write a note and what does that mean?
Okay 5.4
Pros: None
Cons: No character, just an ordinary hotel. Found hair in bathroom and the bathroom shower knob didn’t work properly so I had to get the tub ready by shower and the tub was shallow so no soaking after a long drive. Wasn’t impressed.
Excellent 8.0
Pros: Breakfast was great
Cons: More variety like oatmeal
Excellent 8.0
Pros: Clean room
Cons: There was nothing I did not like
Poor 1.0
Pros: The only positive thing about my stay was the staff, they were really nice.
Cons: The rooms were in poor condition like if it was an old hotel, the backboard were dirty. You have to take a quick bath if you like hot water. At 6 am I could hear clearly the laughs and conversation from the room next to mines.
Mediocre 3.0
Pros: The location to our family and the downtown area was good.
Cons: We have stayed at many Embassy Suites hotels so we know what to expect and this one was a let down. The outside was dirty and unkempt, we were there for Christmas and there were no decorations, our room was more like motel 6 with broken furniture.
Excellent 10.0
Pros: Staff was amazing , check in experience easy quick Room was above expectations
Okay 5.0
Pros: N/a
Cons: Hot tub not operational. Run down pool area.
Good 6.0
Pros: The location
Cons: The room was, dusty,and the bathroom light went out while I was showering.
Excellent 10.0
Pros: This hotel went above an beyond the staff was great.Had a standard room but none was available so they upgraded me to a suite at no additional charge room was amasing.The breakfast was outstanding. Wouldn't stay anywhere else when in W Palm Beach
Cons: Loved it all
Excellent 10.0
Pros: Everything it was an enjoyable stay.
Cons: Not stocked in workout room with towels. The breakfast should run until 10 instead of 9. The last day they ran out of coffee and creamer.
Excellent 10.0
Pros: Very comfortable, clean accommodations and accommodating staff. Great breakfast.
Excellent 10.0
Pros: Location, staff was very friendly and answered all questions to detail. Room had everything that was needed and if it didn't all you had to do was go to front desk and they would provide it.
Cons: All I informed was that the ceiling tiles above the mini kitchen had to be cleaned because there was a lot of dust that could be seen due to the air vents. But nothing really out of this world to make a big issue about it.
Okay 5.0
Pros: Easy access from the highway, nice size room
Cons: Garbage left in the elevators,not the cleanness hotel
Excellent 10.0
Pros: Cleanliness,Courteousness and Consciousness.
Excellent 10.0
Pros: From the room size to even the staff , the wife and I loved everything. The wife and I also loved the complementary drinks every night from 5:30 to 730pm. We would also like to recognize a staff member, he was very Friendly and nice.
Cons: very minor but other people staying at the hotel would leave their dirty dishes by the ice machine instead of just calling room service or leaving the dishes in their room to be picked up the next day.
Excellent 8.0
Cons: walls let noise travel from room to room
Mediocre 3.7
Pros: Bed was comfy
Cons: Food was horrid, buffet was a pig sty, hotel is old and musty.
Excellent 8.0
Pros: Location
Cons: There were 3 room services tray that were left in the hallway for almost 18 hours.
Good 6.0
Pros: Staff and amenities were great
Cons: Room a/c set to 65 minimum temperature but felt like it was cooling at 75 or above temperature with no remedy.
Okay 5.0
Pros: Location
Cons: Dated
Good 7.0
Pros: parking,internet,breakfast and a very efficient shuttle to any specific airline was included my 12th floor room had an adequate deck with a view of airport
Excellent 9.7
Pros: I found the atrium very luxurious. The rooms were beautiful regardless of outside view. The parking was incredibly accommodated and the hotel location was perfect. For the money best hotel around
Cons: When families let the small children run in the lobby/atrium like a playground
Excellent 10.0
Pros: the hotel had a great breakfast and a complimentary happy hour which was great
Cons: if i have to say anything negative i guess it would be that the pool area could have been better decorated
Excellent 10.0
Okay 4.2
Pros: Christine at the Desk! She tried her very best to take care of us, and gets full marks for her help, demeanor and empathy. The same for Ed at the bar and breakfast...
Cons: The hotel had roaches, the room had full instead of queen beds, the pool area was not nice and being worked on noisily, and the elevators were very slow.
Mediocre 2.0
Pros: Nothing
Cons: I do not have allergies and the room cause my eyes to water .
Okay 5.0
Pros: the location was great the staff was excellent and the breakfast will definitely satisfy your appetite.
Cons: cable tv signal was bad in my room, very fuzzy, not enjoyable.
Okay 4.0
Pros: The best thing about this hotel was the driver and bell hop lady! She was extremely helpful, above and beyond her job duties and was the most polite person that we came in contact with during our stay.
Cons: Front desk staff was unhelpful and the bar tender was extremely rude to myself, my husband and other guests, I am honestly not sure how she still has a job.
Excellent 10.0
Pros: The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
Good 6.0
Pros: Breakfast / bed
Cons: Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
Excellent 10.0
Pros: I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
Excellent 9.7
Pros: I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc
Cons: The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Excellent 8.8
Pros: Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
Excellent 8.3
Pros: The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
Excellent 9.3
Pros: On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb!
Cons: The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
Embassy Suites by Hilton West Palm Beach Central - West Palm Beach
Rated no. 9
8.1
Excellent 8.1
Based on 770 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
8.4
Location
8.6
Overall
8.5
Overall 8.2 Excellent
Based on 468 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.4
Location
8.6
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.4
Comfort
8.2
Location
8.6
Services
8.2
Staff
8.8
Cleanliness
9.0
Comfort
9.5
Facilities
9.0
Location
9.5
Overall
9.3
Cleanliness
8.6
Comfort
8.5
Location
8.7
Services
8.3
Staff
9.0
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
8.2
Staff
8.8
Cleanliness
8.1
Comfort
8.1
Facilities
8.5
Location
8.5
Overall
8.6
Cleanliness
8.0
Comfort
7.9
Location
8.7
Services
7.6
Staff
8.6

Excellent 9.0
Pros: staff
Cons: Roaches
Excellent 10.0
Pros: Pool area was very nice
Cons: It needed a little darker curtains
Good 7.0
Pros: Super clean comfortable room
Cons: It was a little hot in our room the AC didn’t really reach us on the bed
Poor 1.0
Pros: Staff was friendly
Cons: Room smelled, people out front begging, concerned about safety, didn't end up staying due to concerns about mold/safety.
Okay 5.0
Pros: It was clean and fairly comfortable
Cons: Staff was average in courtesy and helpfulness Breakfast taken down by 8:30am Limited Vending
Okay 5.0
Pros: The location was pretty central to everything, well maintained older building.
Cons: The “continental breakfast” wasn’t good at all...
Excellent 10.0
Cons: Welcoming Lobby and friendly staff. Beautifully maintained Courtyard and pool area. Very clean room. Comfortable bed. Even during this time of Covid, an ample breakfast was available......items all wrapped individually. Coffee available all day.
Excellent 10.0
Pros: The service
Excellent 10.0
Cons: The concierge was gracious, the lobby was beautifully arranged. The poolside area was spacious having a gorgeous arrangement. My hotel room was spacious and very clean and well air conditioning.
Excellent 9.4
Pros: Location, room and facilities.
Cons: More polite staff.
Good 6.0
Pros: Beautiful garden/patio, and pool. No pool towels, three days we stayed there.
Cons: Old, partially shabby, not well managed hotel. We were there three times in the last years. The charme of the hotel gets lost. Staff is not well trained and skilled. Was disappointed, how the hotel's changed.
Excellent 10.0
Pros: Location, staff and cleaners
Cons: No
Excellent 10.0
Pros: Very clean nice pool friendly staff ride service and great location
Cons: No
Mediocre 2.0
Pros: Bed sheets or mattress were not clean found small bites on the arm next day
Excellent 9.0
Pros: Location, price , cleanliness and service
Cons: All good
Excellent 9.0
Pros: Easy to get to, everything was fine, breakfast was decent.
Cons: no
Excellent 10.0
Pros: Fast check in and out. Staff was great and interacted with all guest. Food was ok but for the hotel rating it was expected to be what there was. Pool was clean.
Cons: AC was not the best and the room had small bugs (nats) on the one table in the room. They need to spray the rooms a little better for exterminate controls.
Excellent 10.0
Pros: Staff, very clean and European model of operations & design
Cons: Nothing
Excellent 10.0
Pros: The location. It's right in the middle of everything I needed.
Cons: No.
Good 7.0
Pros: Location to airport
Cons: No elevator
Good 7.0
Cons: Hotel is along busy intersection and traffic can be heard at all hours, even over the obnoxious fan unit. Overpriced
Good 7.0
Pros: Nice location, the staff was friendly, good breakfast, nice room,
Cons: The pillows were were absolutely horrible,,,, clumpy,big,hard,,my neck is still hurting Very important to have a variety of pillows when sleeping in a hotel,,,
Mediocre 2.0
Pros: The breakfast was okay.
Cons: The hotel was not very nice. It was in a bad area and it was a motel and not a hotel. The wake up call was an hour late. It announced the call as 6:55 when it was actually 7:55. The hotel guide said exercise room was at different hotel, when it had one
Mediocre 2.0
Pros: parking was plenty. seems the area is safe.
Cons: i prepaid for this hotel for two nights. they took my card for incidentals and charged 100 dollars now i have to call my credit card and dispute the transaction. apart from taking showers the only favor we took from the hotel was a wake up alarm
Good 6.0
Pros: The staff was very courteous. The motel had a nice breakfast that was included. It was very quaint like you'd expect from an older Florida motel.
Cons: Our room was sold so we were updated to a suite. However this is an older motel and needs updating so that everything works correctly. Still ok for the price and just one night.
Poor 1.0
Pros: Location...that is it.
Cons: It was outdated, dirty, and gross. May have been nice in the 1970's, but it ain't today!!
Good 7.0
Pros: Friendly front desk staff, clean and pleasant rooms, location.
Cons: Added night to beginning of stay; had to come down to front desk to renew keys ~12:30 p.m. of second day of stay after getting in at 6:30 a.m. They did not notify cleaning crew we were staying; cleaning crew began banging on door repeatedly from noon on.
Okay 4.0
Pros: Location is great.
Cons: 1. I was told I was getting a room that had been remodeled within last couple of years. NOT. THE ROOM SMELLED HORRIBLE!!! And it was not clean. 2. They actually charge your credit card $100. Not a hold, A CHARGE. They refund after a few days.
Excellent 8.0
Pros: Lovely rooms, great shower and facilities. Very comfortable. Close to great outlet shops and food just across the road. Close 10 minute drive to Palm Beach so convenient for sight seeing. Plus, free coffee all day and a lovely pool if you want to use it.
Cons: Breakfast was very limited; just toast and coffee really. On a busy road.
Excellent 8.2
Pros: Staff very helpful
Cons: Musty smell in room Mattress too soft
Excellent 9.3
Pros: The cleanliness and attitude of the staff was excellant. Very enjoyable stay.
Cons: No fitness area.
Excellent 9.6
Pros: We went to Kennedy Space Center…. Very close… 10 minutes. Most of the staff where Great…women…
Cons: one man at night no as pleasant
Best Western Palm Beach Lakes - West Palm Beach
Rated no. 10
8.2
Excellent 8.2
Based on 468 reviews
Details
Reviews

Cleanliness
7.9
Comfort
8.0
Facilities
6.7
Food
8.5
Location
8.1
Overall 7.7 Good
Based on 803 reviews
Cleanliness
7.9
Comfort
8.0
Facilities
6.7
Food
8.5
Location
8.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
4.0
Location
5.0
Overall
9.0
Staff
5.0
Value for money
5.0
Cleanliness
7.8
Comfort
7.8
Location
7.9
Services
7.4
Staff
8.1
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
6.2
Comfort
7.0
Facilities
5.8
Food
8.5
Location
7.6
Cleanliness
7.9
Comfort
8.0
Location
8.2
Services
7.8
Staff
8.2
Cleanliness
7.9
Comfort
8.1
Facilities
7.3
Location
8.3
Overall
7.3
Cleanliness
7.8
Comfort
7.9
Facilities
6.5
Location
8.0
Overall
6.2
Cleanliness
7.9
Comfort
7.9
Location
8.0
Services
7.4
Staff
8.2

Poor 1.0
Pros: Location, front desk staff
Cons: I have to make an early check out because the security was soo poor, room not clean and rooms were not what they offer
Excellent 8.0
Pros: Clean and comfortable
Cons: A bit noisy at night
Excellent 8.0
Cons: Housekeeper need to check the floor before they leave out of the room
Good 7.0
Pros: From the time I arrived and checked in everything went just fine. The first person I met was Steve Benananti who checked me in. That's the handshake and sets the tone for the whole stay. He was extremely pleasant, very helpful in that he told me exactly where to go to get the things I needed. Very efficient and professional and went out of his was to make someone traveling alone feel right at home. I'm a little hard of hearing and can tend to play the TV a little loud at night, sometimes disturbing other guests so he put me in a perfect spot where everyone was happy. Great ambassador for this franchise
Cons: I wasn't thrilled with the "Breakfast Bag" instead of a regular breakfast. A packet of instant oatmeal, a muffin and a granola bar is not my idea of a "Free Continental Breakfast", and especially not at $136.00. The room price should have been adjusted as that was the one thing that bothered me and kept this rating from a "Very Good" instead of a "Good". Traveling alone I look forward to a nice hot breakfast in the morning, getting out of the room, having some eggs and bacon. What I don't expect is to be handed a brown paper bag when I arrive for breakfast. If that had been mentioned when I checked in I would have stayed at another hotel, you would too. Whoever made this call made a huge mistake. There was an IHOP right on the property, which I took advantage of, but had to spend additional money, didn't leave a good impression. A very accommodating check-in employee is not going to overshadow a "Breakfast Bag", especially when you've paid for a Continental Breakfast, it's being charged double, not a good look. From now on this will be a standard question when booking a room.
Okay 5.0
Pros: Coffee in the morning
Cons: Chair people in the parking lot next door, shower and sink did not drain. Cold showers in the morning.
Mediocre 3.0
Pros: The staff amazing
Cons: My bed sheets where dirty there was food left in the fridge an counter not wiped down
Mediocre 3.0
Pros: Location was good
Cons: This hotel was not safe. I was told to walk to a local restaurant to get my Uber because of a problem at the hotel.
Mediocre 3.0
Pros: Coffee fresh everyday
Cons: Not clean bathroom sink was leaking water we reported it and not was done to fix it
Good 7.0
Pros: It went well
Mediocre 2.0
Cons: Very grungy place and sketchy people walking past our room all night talking very loudly
Good 6.0
Pros: The Room was very clean.The bedsheets and pillows were clined.
Cons: Tmfront desk could've been helpful.I couldn't find my room she gave no explanation bt just handed me the key.After running from 3rd floor down up again,i returned to the front desk to find another room.But I couldn't sleep,because of the smoking stench.
Excellent 9.0
Pros: Nice room comphy bed
Poor 1.0
Pros: The location
Cons: Roaches in room!! Their were people hanging in front of my door at 2:00am in the morning making lots of noise. I had to call guest services twice. To get them to come ask them to keep the noise down. Secondly my toilet was stop up!! Couldn’t flush
Good 6.0
Pros: Everything
Cons: Just a little small
Okay 5.0
Pros: The price and location to the Airport
Cons: The smell, (mold) the floor at one point had water damage it was buckeled throughout the room
Excellent 10.0
Pros: Clean n quite
Cons: No
Excellent 10.0
Pros: Quite
Cons: No
Mediocre 3.0
Pros: The pool
Cons: The lady at the desk was very rude! She told my nephew nieces and kids that she didn’t feel like putting muffins in the bags for breakfast yet so we don’t have any right now. Every time we tried to ask her for something she had an attitude.
Excellent 10.0
Pros: Everything
Cons: Air condition was not cold enough
Excellent 8.0
Pros: Room newly remodeled.
Cons: Exterior of hotel in rough shape.
Okay 4.0
Pros: Pool
Cons: the fridge didn't work that good, bed blankets were ripped and the staff was not that great. The person who checked me in was more into her phone than getting me checked in.
Excellent 10.0
Pros: Made me feel like I was in my own comfortable home
Cons: Very satisfied
Okay 5.0
Pros: The women at the front desk were very nice and helpful. The shower temperature and pressure was perfect.
Cons: I ordered a room with 2 beds but was given a room with one bed instead. The main light in the room also didn’t work and the bathroom door had to be slammed hard in order to fully close.
Excellent 10.0
Pros: Cannot believe I've been spending much more on holiday inn, Marriott etc & didn't get the impression I did at Quality Inn. Good choice
Cons: Nope
Okay 4.0
Cons: Smelled like smoke, floors filthy, plumbing did not work very well. Neighborhood questionable. This seemed like a very cheap hotel - 1 star quality.
Excellent 10.0
Pros: Convenient and clean
Cons: No
Excellent 10.0
Pros: Clean rooms
Cons: no
Okay 5.0
Pros: Location of the hotel to the airport.
Cons: Advertised an airport shuttle but it was not running. All the other hotels in the area were running their shuttles.
Excellent 10.0
Pros: The pool
Cons: The bugs
Poor 1.0
Pros: Filthy
Cons: Horrible
Good 7.0
Pros: Very comfortable bed
Excellent 8.8
Okay 4.0
Cons: Our room was on the second floor, the guest on the third floor (room above us) checked in at 12:00 pm and we heard every step they took. Needless to say, we did not get any sleep that night! The hotel needs to put a sound barrier between floors!
Okay 5.0
Pros: I really don't like this hotel .
Cons: There is only one elevator and it was not working when I was checking out. I had to fetch my suitcase down. How can the run a business and when ithere is not an alternative.
Poor 1.0
Pros: Renovated floors and great bed
Cons: Shower tiles and price.
Poor 1.0
Pros: No carpet - replaced with vinyl flooring. Which made the floor clean. We liked that.
Cons: Booked a standard room (2 fulls/queens) for four people and got one kindg bed. Our room booked was not available - for whatever reasons unknown. When I asked for cots/roll-aways, we were told they dont have any.
Excellent 10.0
Pros: Did everything right!
Good 7.7
Pros: Well sized room has a comfortable bed, and the tv screen was an acceptable size. Have to admit having had to switch to thebAuality Inn at the last minute because our prior arranged hotel hand cancelled our booking we were delighted by how accomodating they were at such short notice.
Cons: Lack of pillows and the fact housekeeping missed out our room twice during our 6 night stay. It’s not that i have anything against making my bed, but when you’re attending an event like Business Mastery sometimes the only thing you want to do is collapse into a freshly made bed on your return to your room.
Okay 5.2
Good 6.2
Cons: Unfortunately we were travelling with a group of co-worker/friends and had made the reservation for rooms with two beds. Arrived and they only had one room with two beds. The reception person was very courteous and I felt bad for her since she could see we were supposed to have all two bed rooms, but they had given them away already. Several people in my group were very upset and one person ended up sleeping in the car.
Mediocre 2.0
Cons: Place is cockroach infected, no hot water, beds are uncomfortable, smell was disgusting.
Good 6.0
Pros: It's friendly from a business standpoint.
Cons: There is a creepy element as far as some clients go. Be careful/
Excellent 9.4
Pros: Stay Inn is a great hotel with an even better price. Abigail, the front desk attendant, kindly and promptly addressed each one of my many questions and concerns. The rooms were clean and the continental breakfast was good. No regrets!
Cons: I would suggest adding a refrigerator into the rooms. Just an added benefit for guests.
Mediocre 3.1
Pros: Location
Cons: Tv did not work. Toilet would not flush.
Mediocre 2.2
Cons: The facilities are subpar. I entered our hotel room with my new wife looking to escape cold weather from our northeast state to find outdated comforter from the 90's, an unsanitary sink top with hair and fingernail clippings on top, along with a dirty toilet seat that had a peice of crusted feses on it. This was the kind of hotel you have high school parties at with your friends because it is cheap.
Quality Inn Palm Beach International Airport - West Palm Beach
Rated no. 11
7.7
Good 7.7
Based on 803 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.0
Facilities
8.8
Location
8.7
Overall
9.1
Overall 7.7 Good
Based on 166 reviews
Cleanliness
8.2
Comfort
8.0
Facilities
8.8
Location
8.7
Overall
9.1
Cleanliness
4.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
7.9
Comfort
7.8
Location
8.3
Services
7.9
Staff
8.4
Cleanliness
8.4
Comfort
8.4
Location
9.0
Services
8.1
Staff
8.7
Cleanliness
9.0
Comfort
8.6
Facilities
9.3
Location
8.8
Overall
9.3
Cleanliness
8.0
Comfort
7.6
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
7.8
Comfort
7.5
Location
8.3
Services
7.0
Staff
8.1

Excellent 10.0
Pros: Everything was absolutely perfect. My only complaint is two more towels in the room please!
Poor 1.0
Cons: - no remote in room - outlet socket damage and uncovered - brown stains on towels - incredibly loud banging of what sounded like metal from 12-3 an in the morning - 1am in the morning repetitive BOOM BOOM noise like someone or machine was slamming a door into a fence or lock..it vibrated to the point it made me jump out my sleep.   It sounded like multiple doors was banging against metals. We tried to go back to sleep but the noise became more frequent in intervals (every 10 to 15 seconds)  and louder and louder. So we called down at front desk around 1:45 am. Waited on hold for over 15min...no one picked up. Finally my husband got fed up and went outside . He saw a guy going in and out the room next to us with spray bottles and rags. He was an employee judging by his outfit. He told him politely that the repetitive  banging going on for an hour has woken us all up and if he could stop . He did apologize and said he was done now. But it continued the intervals where less frequent and we turned the fan and music on so we could go back to sleep. I hung up with front desk around 2am as no one answered.  It completly ruined our night. Woke up with a headache from the lack of sleep , noise,  disturbance.  Called the front desk to again speak with a manager or supervisor about the incident at 6:45am. Was told the manager wouldn't be in until Monday.  Wasnt given any alternatives of ppl to talk too.Called back Monday 2x to speak to manager and was transferred to voicemail. We spent aLot of money for an experience that I would expect from a low budget motel.
Good 7.0
Pros: Location, pretty pool area, restaurant on site, Tony Romo’s was excellent.
Cons: Checkin was backed up until backup arrived.
Okay 5.0
Pros: nd attended various conferences for hears. I live in the area.
Cons: On Sunday morning (2/14) my son and daughter ion law joined me for the buffet breakfast. To say it was BAD was not even close to the problem. My daughter in law was never delivered with her water. The buffet bar had not warm food. Everything was cold . The eggs were hard and cold. The pancakes were hard and cold. The sausage was too cold to feel safe to eat. My daughter in law ate nothing. Even the boxed fruit was not cold. The waiter was OK but nobody even asked why we ate so little and had one plate not even touched. We could not identify anyone who appeared to be a manager or supervisor. When I checked out I expressed my con cern to the front desk and was just pushed off. She looked at me and aid sorry. No real effort to address this issue. I was amazed at the lack of concern in the restaurant and especially at the front desk. I feel bad about the bluntness of my comments but I was ashamed of the staff and service in the restaurant. I selected your hotel because I was having some construction work done at my home and could walk on some floors that night. I always knew it was a good place so I went there expecting more.
Mediocre 3.0
Cons: Bad customer service
Okay 5.0
Pros: Bed was comfy
Cons: Room was hot bathroom wasn’t completely cleaned. I had to clean it myself
Poor 1.0
Pros: Good, convenient location at West Palm Beach airport.
Cons: The Hilton property did not accept my Booking.com reservation because they said ‘ Booking.com is a third party vendor’ and they don’t have to accept their price. I told them that that was the most ridiculous thing that I ever heard and it has never happened to me before. They ultimately charged me $30 more per night than what I had booked for on Booking.com, which is criminal. Last time I ever to stay at a Hilton property.
Good 6.0
Cons: The rooms were just mediocre to be honest especially for the price paid.
Good 7.1
Pros: Breakfast was great and the grounds was fabulous.
Cons: Our room has some mold in the shower and yucky stuff on the walls next to the beds. The room was just so old that it needed paint and new caulking. Ali the plumbing would drain well. The toilet wasn’t flushing well and the tub and sink were really slow.
Excellent 10.0
Pros: My family and I loved the amazing breakfast and beautiful view outside of our window Amazing and friendly staff
Cons: We didn't have a microwave
Poor 1.0
Pros: overcharge and rude unprofessional front desk.
Cons: charged us for movies we did not see as we never even turn on the TV
Mediocre 3.0
Cons: Definitely needs a thorough remodel, very tired for a Hilton, time to update this dinosaur!!
Excellent 10.0
Pros: BEAUTIFUL HOTEL. COMFY BEDS. AWESOME POOL VIEW WITH LAKE
Cons: CANT THINK OF ANYTHING.
Mediocre 2.0
Pros: Pool tiki bar area was awesome
Cons: Not a 3 star hotel breakfast was $16 for a continental one, and service at all facilities was absolutely awful
Excellent 10.0
Pros: Heated pool and location.
Cons: No complimentary breakfast or coffee.
Excellent 10.0
Pros: The friendly staff
Cons: Tiki bar could stay open later
Mediocre 3.0
Cons: Front desk staff very rude
Mediocre 2.0
Pros: Location
Cons: Restaurant waitress rude, pool area dirty, room smell bad
Okay 4.0
Pros: Staff very polite.
Cons: Bathroom making noise every 5 minutes for the whole stay. It sounds like the toilet is flushing automatically. It was annoying.
Good 7.0
Pros: The employees, especially in the bar lounge. And the food was good.
Cons: The rooms where out dated with a strong perfumed otherwise it was ok. The hotel is really a 3 star.
Okay 5.0
Pros: The location, fitness center, and pool area.
Cons: I received no housekeeping services for my 2 day stay. Had to call down for towels and the young lady who answered seemed not to care. Also the refrigerator was not cooling and there was no microwave.
Excellent 9.0
Pros: Clean and nice staff
Cons: No
Okay 5.0
Pros: The staff
Excellent 8.0
Cons: So close to the airport and a courtesy shuttle. Great for business.
Good 6.0
Pros: Good location. Most staff overall friendly.
Cons: Someone, I assumed it was housekeeping, throw my trash in the toilet. Oddest thing ever. Once I called, I did get a prompt response. Also had a very long wait in dining area Bar to get served and bartender kept telling us to wait on server.
Excellent 10.0
Pros: Staff was amazing and very accommodating Thank you very much.
Excellent 10.0
Pros: The staff was just amazing. Everyone was so helpful and kind to us from the complimentary valet, to caring for our luggage to telling us where the best beaches were. The concierge treated my family like VIPs. I was impressed.
Poor 1.0
Pros: Location.
Cons: This was a dirty hotel. The bath tub had hair and soap scum in the soap holder. I am contesting an unknown charge which no one can answer me of what it is for, or to take the charge off my credit card.
Good 7.0
Pros: View of water
Cons: It felt tired and a bit beat up
Good 6.0
Pros: Close to airport. Free shuttle
Cons: Yes. It's November and my room on entering was 60 degrees it was 75 outside. It took 3 hours for the room to warm up. I arrived at 11:30 pm I caught a cold. I complained and they gave me some Hilton points. Id rather a warm room to start with
Excellent 10.0
Pros: Excellent!
Cons: No
Excellent 8.0
Pros: Everything. The experience was really good and the free shuttle really helped a lot. If you want to go to City Place, then free shuttle is what you need. I really did not want to have to drive everywhere on my vacation.
Cons: Internet was really bad for the first two days. It was very spotty. If you need internet all the time, then I recommend paying for it or going somewhere else.
Good 7.0
Pros: Awesome pool- great location.
Cons: Room was very worn and felt 'dirty.'
Okay 5.0
Pros: There is a tiki bar outside that serves decent food. a cafe inside for coffee and muffins and a bar inside. there is also a restaurant but we did not try it
Cons: we were lied to by the front desk staff. they said there were no king beds available, but when we called they said there were 2 available. they were rude and did not repond to my wife when she spoke to them. they acted as if she were not there!
Excellent 10.0
Pros: The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
Hilton Palm Beach Airport - West Palm Beach
Rated no. 12
7.7
Good 7.7
Based on 166 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
8.5
Food
3.0
Location
8.4
Overall 7.6 Good
Based on 780 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.5
Food
3.0
Location
8.4
Cleanliness
7.6
Comfort
7.6
Facilities
8.0
Location
8.4
Overall
7.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.9
Comfort
8.0
Location
8.6
Services
7.8
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
9.3
Facilities
8.9
Food
3.0
Location
9.2
Cleanliness
8.2
Comfort
8.2
Location
8.3
Services
8.0
Staff
8.3
Cleanliness
7.9
Comfort
8.2
Facilities
6.0
Location
8.6
Overall
6.0
Cleanliness
7.8
Comfort
7.6
Facilities
8.0
Location
8.1
Overall
7.3
Cleanliness
7.7
Comfort
7.6
Location
7.9
Services
7.5
Staff
7.8

Mediocre 3.0
Pros: Dining was great and good attention
Cons: They never cleanup my room in four days when I was there.
Poor 1.0
Pros: .
Cons: I have been here before and it was smooth but for some reason this time i was told my card didnt go through and they charged me again which is weird because i was charged and i didnt have the money no more and they were saying i didnt pay so i left and only stayes one night because i felt uncomfortable i payed and was told i didnt and they wanted the money again but i didnt have it anymore.
Poor 1.0
Pros: Location
Cons: The breakfast, the 50 dollars off deposit haven’t come to my account back, the front desk bad costumer service, no towels in the room, the telephone didn’t work at the room, nobody came to fix it
Poor 1.0
Pros: Friendly person at check in, The waitress was nice too on Sunday am. Other than that, nothing.
Cons: Floor and Room Smelled like Mildew, I arrived Thursday night, Left Monday Morning , NOT ONCE did someone clean my room , change my towels, give me shampoo, or soap NOT ONCE !!! I asked , they said they only do it every third day, She said someone will come Sunday , But that never happened. Took three days for someone to unlock my safe !! I told them on Friday am, she told me to wait upstairs and someone will be right there. I waited 20 minutes, couldn't wait no longer , I had a tee time with, local businessmen. Sunday night I was hungry before bed, I ordered a simple Turkey Club Sandwich . It was Smoked Turkey !!!!! Who puts smoked turkey without telling you it's smoked turkey.. He didn't charge me since I couldn't eat it , That was nice . That ruined my apatite.
Excellent 10.0
Pros: Close to everything
Cons: Sound of the interstate
Excellent 10.0
Pros: Location was good
Cons: Everything meet my expectations
Excellent 10.0
Pros: LOCATION AND CONVIENCE
Cons: DIDN'T HAVE TOOTHPASTE.
Okay 4.0
Cons: There was roaches in our room the carpet was nasty asf and it cost $---- for one night the shower head in the bathroom was low and when you push it up it doesn’t stay. They ask for $50 deposit and they not even clean
Excellent 10.0
Pros: Cleanliness
Cons: No
Okay 4.0
Pros: The bed and pillows were comfortable
Cons: No microwave in the room had to go use the one in the lobby, air conditioner was very loud, most staff spoke no English, was never asked if we needed towels or brought any clean ones. Never took the dirty ones. Front desk staff acted rude, food cost hig
Excellent 9.0
Pros: cleanliness
Cons: there was no Gideon Placed Bible. If I had known there was no Bible, I would have brought my own. Didn't feel the need to bring mine, as I was expecting one to be in the room. very disappointed about this.
Excellent 9.0
Pros: Comfy bed
Excellent 10.0
Pros: Staff very friendly great room
Poor 1.0
Pros: Location
Cons: No shower curtain called twice nobody brought one. Didn’t get to enjoy my time in Wpb it was raining and tv was in and out the whole time awful
Okay 5.0
Pros: It was clean and the general appearance is very nice. The location is good as well.
Cons: No microwave in the room, the ac didn’t work that well and there was no showercurtain in the bathroom.
Excellent 10.0
Pros: Staff always friendly great price very comfy room
Excellent 9.0
Pros: Yes
Cons: The only thing missing was a microwave
Poor 1.0
Pros: Parking
Cons: I did not like the room. The room was given me to me, was old and smelled really bad; also you can hear all noise from cars on street. I went to front desk to change room they did not. She said they were full .. parking was empty. Horrible service ..
Excellent 8.0
Pros: Rates and location and room size
Cons: Dead bugs in bathroom light fixture
Excellent 9.0
Pros: Quiet, convenient location to airport and beach
Cons: Some other guests were smoking marijuana on my floor
Excellent 10.0
Pros: really nice room and bathroom nice pool
Mediocre 2.0
Pros: location was good close to the airport and car rentals hotel food was good
Cons: no microwave in rooms, no free complimentary coffee. guest has to pay for every cup of coffee. I would find another hotel to stay at
Poor 1.0
Pros: Nothing
Cons: Customer service
Poor 1.0
Pros: Nothing had a nasty smell in the hallways and room.
Cons: NOTHING
Good 6.0
Pros: Close to the airport rental car return. 20 minutes from the beach and local restaurants.
Cons: The pool didnt seem to be monitored by any staff members. There were multiple times we could not even sit on the deck due to the crowd and there was zero social distancing. Multiple staff members were seen without wearing a mask at all or improperly.
Okay 4.0
Pros: The staff was very nice and accommodating. I requested a bathtub in my junior sweet and they made sure I got one.
Cons: Filthy. There was a cigarette hole in the window drapes a leak in the ceiling and so much black mold in the toilet
Poor 1.0
Pros: The location was ok
Cons: The room was next to the housekeeper supply closest it was very annoying to hear them open and close the door..whoever had the room above me was very nosey i wanted to change rooms but couldn't..they had no breakfast worth buying. Horrible
Poor 1.0
Pros: Nothing they did not have breakfast and the bar was closed
Cons: Poor services the man at the front desk was sleep
Mediocre 2.0
Pros: My room was properly reserved.
Cons: No microwave in room, only main lobby. No cookie given or anywhere. No info stating no room service or restaurant, I found out after room paid for.
Mediocre 3.0
Pros: I didn’t even stay the night... it was like the late 80s with some band aides
Good 6.0
Pros: Location near the airport.
Cons: No microwave in the room. Refrigerator was not cold enough.
Okay 4.0
Pros: No housekeeping available, u have to ask for the towel and blanket in the lobby.. very bad experience
Cons: They do not have a housekeeping every day, at the check in your room clean but they do not give you cleaning during your stay, to have clean towels and sheets you must go to ask for them at the Lobby, I have to pay extra 2$ for coffe to make in u room.
Mediocre 2.0
Cons: This hotel advertised as non smoking. Yet upon checking in and making my way to my room I smelt Marijuana smoke in the hallway and throughout my stay. Unacceptable!! Nothing was done about it.
Good 7.0
Pros: good
Cons: na
Mediocre 2.0
Pros: Shuttle to downtown
Cons: There were poop smears on my toilet when I got there, the shuttle is very unorganized I was left waiting 30mins past when they said they would arrive. If I did not call to remind them, they would not have come at all!
Good 6.0
Pros: Location.
Cons: Room condition was sub-par.
Okay 5.0
Pros: Great location
Cons: I don't know why but my hotel key kept deactivating, 4 different times. It was very annoying to have to get a new key every time I left my room.
Okay 4.0
Pros: The best thing about this hotel was it's location.
Cons: The air conditioning sounded like a frieght train and prevented us from having an enjoyable, restful get away. Breakfast was overpriced and unappealing.
Mediocre 3.0
Pros: Location
Cons: We checked in and was not given room keys. The attendant stated the system was down and promised to bring room keys to our room as soon as the system came up. We never received them.
Good 7.0
Pros: Clean room.
Cons: No restaurant around, walking distance. To close from the highway. Very noisy. We had to take a room on the opposite side of the highway.
Okay 5.0
Pros: The room was clean and the bed was comfty.
Cons: My room was by the highway so I heard horns and trucks and cars all night my purois of my stay was some peace and quiet and it was the opposite
Good 7.0
Pros: Loved the free shuttle to CityPlace! Lobby area was nice...appeared clean. Beds were comfortable.
Cons: Staff wasnt as professional as I expected. Misinformation was relayed... information wasn''t relayed
Okay 5.0
Cons: Very noisy (from the highway)
Good 7.0
Pros: location to airport
Good 6.0
Pros: nothing
Cons: 1. Our room after first night woke up to an infestation of ants in the room and had to move to another. 2. The room we moved to was not made up that day by the staff
Good 6.0
Pros: close proximity to downtown WPB. comfortable bed. spacious room.
Cons: the room had a musty smell..& there was a mildew(mold) smell in the bathroom. the a/c was not working properly..put the thermostat to 70 and it still felt warm most of the night; unit was also very loud. the check-in staff (man) was not very welcoming.
Mediocre 3.0
Pros: Housekeeping
Cons: 1. The bathroom has mildew in the shower, bed skirt falling off, AC hardly worked, toilet needed to be flushed several times even after speaking with front desk to have fixed. Parking lot was under construction (not a big deal) light coming thru door
Good 6.0
Excellent 10.0
Pros: Staff was friendly and helpful, great place to stay, price was great, location waa great, beds were wonderful
Okay 4.0
Pros: Expected more for the name.
Cons: Price gouging for buffet breakfast.
Poor 1.0
Pros: Leaving!
Cons: No wake up call and I missed job appointment. Management there is horrible.
Excellent 8.2
Pros: Staff was very friendly and accommodating.
Cons: One night the room next to us was playing loud music into the early morning hours. It took a while for the staff to resolve the issue. However, we were not charged for that night's stay.
Poor 1.0
Pros: Centrally located and close to the highway
Cons: The ac did not work in the room the whole night. The concierges response was to wait a little while for the ac to have time to work. Also got bit in the middle of the night by an insect. Upon checking out there was no care at all to the issues
Poor 1.0
Pros: Horrific
Cons: Was like Motel 6
Poor 1.0
Cons: The hotel smelled terrible, the room was dirty the sheets and comforter were disgusting, for the price I paid I thought I’d be getting a better experience.
Good 7.0
Pros: Nice staff
Cons: There was urine on the toilet seat.
Excellent 8.2
Pros: There was a shuttle to City Place and to PBI.
Cons: Faint smell of cigarette smoke and some road noise.
Good 6.0
Pros: The staff was overall very nice.
Cons: Air conditioner as noisy.
Mediocre 3.0
Pros: Front of the house staff was very good - desk, bar
Cons: Like the housekeeper going #2 in my room?
Good 6.8
Pros: The hotel was easy to get to, had great shuttle service, but to pricey. I was expecting more for the price I paid.
Okay 4.0
Pros: Front desk was friendly.
Cons: 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Excellent 10.0
Pros: Nice decor with upscale lobby. Easy parking
Cons: Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
Excellent 9.7
Pros: Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future.
Cons: No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Excellent 9.7
Pros: Nice gym and great breakfast and coffee.
Excellent 8.0
Pros: Staff was excellent, location was great, rooms were very clean and comfortable.
Cons: The breakfast in room dining.
DoubleTree by Hilton West Palm Beach Airport - West Palm Beach
Rated no. 13
7.6
Good 7.6
Based on 780 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.4
Facilities
6.3
Food
10.0
Location
8.1
Overall 6.7 Good
Based on 519 reviews
Cleanliness
7.3
Comfort
7.4
Facilities
6.3
Food
10.0
Location
8.1
Cleanliness
7.1
Comfort
7.2
Location
7.9
Services
7.0
Staff
7.6
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
5.2
Comfort
2.0
Facilities
6.0
Food
10.0
Location
10.0
Cleanliness
7.2
Comfort
7.3
Location
8.2
Services
7.2
Staff
7.8
Cleanliness
7.4
Comfort
7.6
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.5
Comfort
7.7
Facilities
6.0
Location
8.2
Overall
4.0
Cleanliness
7.1
Comfort
7.2
Location
8.3
Services
7.0
Staff
7.6

Mediocre 3.0
Pros: in repair, dirty
Mediocre 3.0
Pros: Not much. Only positive is it's distance to the airport...has a shuttle but that ends at 9pm and my flight arrived at 10 pm. Had to take Lyft.
Cons: Not the room I requested when I booked. Carpet worn and in need of replacement. Room smelled.
Poor 1.0
Pros: The front desk staff was nice
Cons: It was not clean and the first room we got the air condition did not work and the second room was dark and dirty we had a reservation for two nights and checked out after one day I will never use this hotel again the pictures looked better then the actual hotel
Mediocre 3.0
Pros: Location to the airport
Cons: The staff was not nice. Hotel old and not clean Staff not wearing masks.
Okay 4.0
Pros: THE LOCATION IS GOOD IS NEAR TO THE AIRPORT. PARNKING LOG TOO EXPENSIVE. TV ONLY WITH THE LOCAL CHANELS AND NO ANY WATER AND THE ROOM. I DID NOT TAKE BREATFAST AT THE HOTEL'
Cons: WATER AT THE ROOM TV WITH VARIETY CHANELS
Okay 4.0
Pros: Nothing
Cons: There were roaches and the carpet was disgusting!
Poor 1.0
Pros: Nothing
Cons: Room had roaches and also there is not staff nobody was there to help with the bathroom it overflow the bathroom clogged up and they had no staff at all to help . We couldn’t use the bathroom then they had a false alarm while we sleeping we left th
Mediocre 2.0
Pros: One of the front desk staff was pleasant and tried to be helpful knowing that the hotel promises things that really are not available because of COVID.
Cons: The fact that the hotel represents that they offer a full restaurant/bar and shuttle to downtown but they really don't during COVID. It's been a year since COVID so I feel hotels should adjust their websites to reflect what they really offer.
Excellent 8.0
Pros: Location was great everything was near by very convenient
Cons: To many stains on the floor (rug) In our room the rug was falling apart towards where it meets the wall.
Good 7.0
Pros: Ok
Cons: Ok
Excellent 10.0
Pros: Very quiet.. Very Clean.. Staff most helpful
Excellent 10.0
Pros: Clean and friendly staff
Cons: No
Poor 1.0
Cons: Hotel had a smoke odor, room had roaches. Listed in the pictures is item found and the roach stain after killing the roach.
Okay 4.0
Pros: I liked that you could grab things near the check in/out and they would put it on your tab.
Cons: The nonsmoking rooms smelled like smoke.
Excellent 10.0
Pros: Clean
Okay 5.0
Pros: Location, clean room & comfy bed.
Cons: Hallway carpet was very stained and dirty feeling. No information at check in about parking, breakfast, or checkout time. As far as the stay goes, our room neighbors were up all night talking loudly, very inconsiderate.
Poor 1.0
Pros: Nothing
Cons: This hotel was very dirty. The carpets were stained everywhere including room and hallways, only one elevator was working, the bathtub/shower did not drain, The toilet ran all night. One of our lights was broke. And fire alarm ripped from wall. Disgusting
Excellent 8.0
Pros: Was an ok experience
Excellent 10.0
Pros: Clean and a good staff
Cons: No
Poor 1.0
Pros: The location is pretty easy to find.The disappointment is unbearable.I took pictures to share on social media real soon.And i will share them real aoon unless I'm contacted,issued an apology and and a promise to correct that situation.
Cons: I did not like the fact the room wasn't clean.Blood stains were not supposed to be on those bed sheet.Front desk person was not the most courteous..The issue was explained instead of changing room right away she lied abt room availability.
Mediocre 2.0
Pros: Location
Cons: Poor Cleanliness
Good 6.0
Pros: Staff very nice and helpful
Cons: Lamp on right side of bed did not work and shade wobbled. Carpet very dirty.
Okay 5.0
Pros: Location
Cons: Stay away from the 4th floor!
Okay 5.0
Cons: The hotel had roaches and they are also charging me something additional than what I pay on their page
Excellent 8.0
Pros: Good location
Cons: Roaches
Mediocre 2.0
Cons: The hotel room had a bad odor . There was a dirty sock that did not belong to me found in the room which was a big turn off. There was hair in the corner in the bathroom . The rugs were terribly stained and dirty
Poor 1.0
Cons: Infested with roaches
Excellent 10.0
Pros: Beautiful and clean
Cons: None
Poor 1.0
Cons: Dirty hallway Room booked I didn’t receive Bad odor from hallways into the room Thin blanks Small bed
Poor 1.0
Pros: The lobby
Cons: The room smelled like smoke, my nose became stuffy immediately upon entering the room. The mattresses were too firm, it hurt to lay on my stomach resting on my elbows. The sheets had a musty smell and there appeared to be black mold on the ceiling.
Mediocre 3.0
Pros: The bed was comfy.
Cons: The carpet everywhere in the hotel is so stained I was repulsed. In the room, in the hallways, and especially in front of the elevator doors. The place seemed understaffed too. Always one person at the front desk. I don't have enough characters to go on.
Okay 4.0
Pros: Location
Cons: Hotel should be up front about...no restaurat, no continental breakfast and no airport shuttle. I understand todays difficult circumstances but at least state the negatives up front.
Mediocre 3.0
Pros: Location
Cons: Rooms had nasty carpet and AC was leaking water. I was afride of catch up with health problems.
Okay 5.0
Pros: Nice service good
Cons: No
Mediocre 2.0
Pros: Centrally located and good amenities in the room like a fridge and microwave
Cons: The AC was broken in my first room
Excellent 10.0
Pros: Clean n quiet near lots of business
Cons: No
Poor 1.0
Pros: The location from the airport
Cons: Dirty carpet, unpleasant staff. Not welcoming at all.
Excellent 9.0
Pros: Location and price
Cons: Dining room closed. Parts of hotel under construction
Poor 1.0
Pros: Nothing
Cons: The smell of smoke was in the non smokimg room, the carpet was disqusting and the although the ad stated free breakfast the restaurant was under rwnovations. There was no cleaning service. We had to beg for extra towels. DO NOT STAY HERE
Mediocre 3.0
Pros: It was cheap
Cons: The pool has racoon poop all around it and smelled awful. The lady at the front desk was rude. The people staying in the room next door were having a fight, screaming at the top of their lungs, that lasted from 11 PM to 4 AM.
Excellent 10.0
Pros: The staff and cleanliness
Cons: No
Okay 5.0
Cons: I forgot my Mac charger there and when I called back to ask they gave me the run around and no one helped me out, and still waiting on them to call and let me know if the house keeper turned it in
Poor 1.0
Pros: It's close to the airport and bed was OK
Cons: Carpet throughout was filthy with stains everywhere. Entire hotel smells like smoke. A/C was so load that I couldn't sleep. Sheer white curtains wouldn't keep out lights from freeway and woke me up at sunset. Nobody at Front Desk. Needs remodeling bad.
Mediocre 2.0
Cons: Incredibly noisy neighboring rooms and janitors- not social distanced- other hotels lately have been spacing out rooms- had to call operator at least three times about noise, but they didn’t answer many times also- a CORONA BEER CAP was on the floo
Poor 1.0
Pros: The location.
Cons: Yes, the manager  is the nastiest hotel manager I've ever encountered in my life. I've stayed here before and his former staff were making fun of his awful he is with the guests. The new faces seem to afraid when he's around to even smile.
Good 7.0
Pros: There where no disturbances
Cons: No breakfast due to renovations
Okay 4.0
Pros: The staff memebers was very friendly.
Cons: It's not a smoke free building. They allow smoking in the rooms with a $250 fine. The carpets was stain all over the hotel. No breakfast available. Ice machine on 8th floor. HD to change room 3 times for a short stay. Also not pet free. One room had fleas
Okay 5.0
Pros: The room interior was good and the bathroom was nice. The pool area was dirty but the pool was recently redone and pleasant.
Cons: The grounds were a sloppy mess. There were things like ice makers broken. Areas of the lobby were cordoned off by piling up stuff ... locked sloppy and not professional. The hotel sold to Crowne Plaza so Holiday Inn doesn’t give a crap. Pass on thi
Good 6.0
Pros: The food from room service
Cons: Tv selection. No dark blinds for the windows
Good 6.0
Pros: Good location
Cons: It is dated and not as clean as it could be.
Good 6.0
Pros: Good price
Cons: The water ran cold in the shower if anyone else in floor took a shower
Mediocre 3.4
Pros: Near the airport
Cons: There were roaches in the room. Had to be moved at 10pm to another room
Good 7.0
Pros: The price & the location
Cons: Not really, I think I just expected the room to be a little nicer, but I got a really good rate so it's all relative
Good 6.0
Pros: Location excellent ,
Cons: Carpet needed cleaning. Roaches in bathroom. Was able to kill one and gave to front desk. They said they filed a complaint. Points compensation not adequate for roaches in room. Not what I expected from holiday hill
Good 6.0
Pros: location. we had stayed there multiple times in the past.
Cons: Failure to clean room after 1st day. Request for another room denied when we returned after 10:pm and found room not serviced. housekeeping did not re check room during day. reason was "company policy".They tried to make us feel like it was our fault!
Good 6.0
Cons: Did not know that they don't offer continental breakfast in the package
Good 7.0
Pros: See below.
Cons: Stayed 7 days. The first night I arrived late. There was a live roach in the room. I killed it & took photos. I was moved to another floor. The view was nice, I could see the ocean, but the carpet under the desk was wet which caused a sour smell.
Excellent 9.5
Okay 4.0
Pros: Staff is friendly
Cons: The beds are woefully uncomfortable. I literally got no sleep. It does not live up to the holiday in standard I'm used too
Okay 4.0
Pros: Hotel was close to airport and the shuttle was convenient
Cons: I got food poisoning right before my cruise and it ruined my whole vacation!!!!!!!!! Don't eat the breakfast.

Cleanliness
6.1
Comfort
6.1
Facilities
6.6
Location
7.2
Overall
6.6
Overall 6.2 Good
Based on 549 reviews
Cleanliness
6.1
Comfort
6.1
Facilities
6.6
Location
7.2
Overall
6.6
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
5.6
Comfort
5.7
Location
7.0
Services
5.8
Staff
7.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
6.1
Location
7.0
Services
5.9
Staff
7.0
Cleanliness
5.7
Comfort
5.9
Facilities
8.0
Location
7.1
Overall
8.0
Cleanliness
6.5
Comfort
6.5
Location
7.5
Services
6.8
Staff
7.3
Cleanliness
6.1
Comfort
6.2
Location
7.4
Services
6.2
Staff
7.1

Poor 1.0
Pros: None
Cons: The room, the bathroom looked as if it was just ran thru by dirt,the bed,The amount of the same channels on TV, floor towels were still dirty and they have roaches
Mediocre 3.0
Pros: N/A
Cons: Not walk into the room an see dirty spotted soiled sheets with human hair on them especially since sheets are white.Then to call front desk an tell them the problem, there solution come to front desk give me some more sheets for me to re-make the bed totally unacceptable.Im highly disappointed by far just ashame of the experience.
Excellent 10.0
Pros: Service was very good no problems i sleep good
Cons: No complaints
Excellent 8.0
Cons: The barking dog upstairs! The ppl walking around all night long in parking lot
Mediocre 3.0
Cons: Just be cause I was latepayingone day the wouldn't allow me to stay
Excellent 10.0
Pros: Staff were helpful getting the detailed receipt that was needed for my expense report. Also helpful in printing directions and advising on places to go, restarants, etc.
Studio 6 West Palm Beach - West Palm Beach
Rated no. 15
6.2
Good 6.2
Based on 549 reviews
Details
Reviews

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