Good
6.0
Pros:
Bıg room. delicious food. good staff.
Cons:
the bed and the pillow
Excellent
10.0
Pros:
Love the ambience, the room and the various of breakfast. The staff are polite, friendly and helpful .the hotel in the center of the city. Surrounded by multiple choices of mall and food .
Excellent
9.2
Pros:
1. The staff and ambience are welcoming, and gives a relaxing feeling. 2. The rooms are spacious, very comfortable bed, well stocked mini bar and toilet facilities and endnotes are good. 3. A very close distance to Palembang Ikon mall) just opposite) adds to the appeal of the property. 4. Overall, good value for money.
Excellent
8.0
Excellent
8.8
Pros:
Spacious & luxury room, good amenities, clean, comfortable & quite room, great location. Helpfull hotel staff. Local breakfast menu was great & tasty.
Cons:
Water preasure in the shower was too low, hard to get cold water even already turn to max. Bidet not function well. Not much selection on Western breakfast part for 5 star hotel.
Excellent
9.2
Pros:
Comfort in all aspect, cleanliness and above all excellent staff service from every single one.
Cons:
Stayed for 2 nights. On Day 2, with time on our side, we enjoyed the excellent breakfast especially the "Khas Palembang" options (us being non-Indonesian). But on Day 3, while rushing to catch an early flight, the "Khas Palembang" breakfast was not ready at 5.35 am although breakfast was served from 5.00 am. I really missed those options.
Excellent
9.2
Pros:
The staff was extremely attentive. They were happy to assist with any queries. The room service and the restaurant were very nice too, and the staff helped to advise with food selection, and was knowledgeable about the product. The gym was well equipped and staffed, the pool was available. The restaurants in the hotel were nice. Management and waiters spoke proper English.
Cons:
Level of English of receptionists could be improved, same goes for the hotel rulebook, which was not that easy to understand. The pool was a bit busy on a Sunday morning.