Excellent
10.0
Pros:
Quiet and relaxing
Cons:
Not enough convenient parking. Had to park toward the back and walk farther to get to entry of building.
Mediocre
2.0
Pros:
Food service was excellent and very quick and friendly
Cons:
Our room when we arrive appeared clean and very nice. However the jacuzzi tub half the jet did not work and our bed didn't have a fitted sheet. Asked to have it done the next morning and by 6 pm it was still not done had to call again.
Excellent
10.0
Pros:
Location, indoor pool
Excellent
10.0
Pros:
The pool
Cons:
The bed could of been a little softer
Excellent
8.0
Pros:
Location is great, close to breweries and restaurants
Cons:
Not very nice compared to others of the same name we've stayed in
Excellent
9.0
Pros:
We liked the spacious room and the king bed! It was very clean!
Cons:
Everything was great except while taking a shower, the water ran along the wall on both ends of the shower and would make puddles on the floor no matter how the curtain was positioned. Poorly designed.
Okay
5.0
Pros:
Convient location.
Cons:
Room was 2-3 star. Nothing exciting.
Okay
5.0
Pros:
price good
Cons:
There wasNO hot water for showering etc
Excellent
10.0
Pros:
Great staff and cleanliness.
Cons:
No
Excellent
10.0
Pros:
Rooms were clean. Nice pool area
Good
7.0
Pros:
Nice, , cozy room and a quiet floor
Excellent
9.0
Pros:
Well maintained, excellent staff, good food.
Cons:
The airport shuttle not running. We specifically booked the hotel because it promoted online the airport shuttle. But not until we landed did we find out that the shuttle isn’t running and we were stuck with an extra $45 round trip for taxi fees.
Excellent
8.0
Pros:
Bef
Cons:
Ice machine not working. Breakfast options
Excellent
9.7
Pros:
Clean, comfortable
Cons:
Nothing
Good
6.0
Pros:
location, price
Cons:
room was not very clean.
Okay
4.0
Cons:
I made two bookings by mistake for the same night. The manager would not Bend until I guilted him into it. When I got there the staff was rude and all very young. Rude when I checked in rude when I checked out. Some Millennial set a bag of popcorn on fire
Mediocre
2.0
Pros:
Location
Cons:
First room had dirty sheets on the bed. Asked to be switched. Second room had hair in the sink, on the toilet and in the tub and was a connecting room right next to a family with small children. Very noisy. Might as well have been in the same room.
Mediocre
3.0
Pros:
Staff were friendly
Cons:
Even though check-in was supposed to be 3pm, I was told my room was not ready. I did not receive my key until 7:45 pm. They lost my reservation and credit card information and I had to make multiple trips to front desk to resupply my information.
Excellent
8.0
Pros:
Great location, easy to find & access, friendly staff
Cons:
Understandable that there was no maid service during COVID 19, but they ‘ran out of towels’ and gave us 2 hand towels and 2 pool towels during our 3 day stay. We dumped our own trash, no biggie. They could have provided the front desk with m
Excellent
8.0
Pros:
Comfortable bed. Quiet.
Cons:
Not really.
Excellent
10.0
Pros:
Walking distance to dinner and breakfast places. The staff was kind and helpful with recommendations to sites and eating places.
Excellent
9.0
Pros:
The entire process was simple. Everything was ready for me when i walked in the door.
Cons:
No breakfast was given due to Covid 19
Okay
5.0
Pros:
It was convenient to the freeway
Cons:
No bar and no breakfast included which has not been our experience in other Garden Inns. Rather tired carpeting but clean enough. I should have looked more carefully rather than make assumptions. Wouldn't stay at this facility again.
Mediocre
2.0
Pros:
Hilton Garden Inn oversold their rooms and relocated us to another hotel. They then stated they did not have our 2nd night's confirmation even though I gave them the confirmation number. Horrible experienfe!
Mediocre
3.0
Pros:
Clean rooms
Cons:
Does NOT have the restaurant on site as advertised. The restaurant (overpriced) is out the door through a dark icy parking lot.
Good
7.0
Pros:
Location
Cons:
Rooms, pillows smelled odd. It was an old stale smell.
Okay
5.7
Pros:
Staff were very nice and tried to be accommodating.
Cons:
We reserved a 2 queen bed and got a 1 king with a rollaway. One person slept on the floor.
Okay
4.0
Pros:
It was conveniently located and the staff was somewhat helpful despite renting our room (a king suite with jacuzzi tub) out to someone else. We specifically booked this room in this hotel because there wasn''t another hotel that offered a jacuzzi tub sui
Cons:
We specifically rented a room from this hotel because it was the only one available in Missoula with a jacuzzi tub in room. However, upon arrival, we found out that our room was rented to someone else before we arrived. We were forced to downgrade.
Poor
1.0
Pros:
Nothing, they gave our room away. We had called earlier that day to remind them we were a late arrival.
Cons:
Horrible. We were not happy with this hotel at all. They did however move us to a different hotel.
Okay
5.0
Cons:
The windows are not insulated, they let a lot of cold in. The maids did not clean! Cookies were awful. I won't stay here again.
Mediocre
2.0
Pros:
Bathroom was clean.
Cons:
The room stunk like an ashtray. The elevator did not work and I had to take stairs to 4th floor.
Poor
1.0
Pros:
Clean. Hilton perks.
Cons:
Not a sleep # bed as promised. Room was right next to utility room and very loud.
Good
7.0
Pros:
The room was nice
Cons:
Purchased 2 seperate rooms and went to check in and the person could not put the rooms beside each other. The rooms were on dofferent floors and the hotel was not sold out.
Good
6.0
Pros:
The location was great. The lobby area was very nice.
Cons:
The room is visually outdated, the bedspread cover was worn and uncomfortable to the touch though it seemed clean.
Okay
5.0
Pros:
Next to a good restaurant
Cons:
Was at airport waiting for shuttle. Desk clerk would not answer phone because she was alone ( this was at 5:30 pm ).I know this because my wife was in the room and she had to go downstairs to the desk. Had to send taxi for me. Dangerous not answering
Good
6.0
Cons:
The blanket/duvet combination was too hot to be comfortable. Consequently you needed to run the air conditioning all night. A air vent in the bathroom was filthy with dust and crud. Disgusting! The room price was twice what we normally pay. Disappointe
Good
6.0
Pros:
Room was clean and the climate control system worked well
Okay
5.0
Pros:
The location
Cons:
It' seemed expensive for such an average room
Okay
4.0
Pros:
We liked the location and the adjoining restaurant was excellent.
Cons:
The toilet leaked water all over the bathroom floor and apparently had been leaking prior to our arrival.
Good
6.0
Cons:
Small old TV
Mediocre
2.0
Pros:
Nice location
Cons:
Our room smelled so terrible like smoke that we could barely breathe. The front desk would not give us another room and didn't act too surprised that the room smelled. I assume they knew we booked for a cheaper rate so gave us the 'stinky room.'
Good
7.0
Pros:
Nice, clean rooms, good location
Cons:
Charge for breakfast, the pool and hot tub were closed!
Okay
5.0
Pros:
Location
Cons:
Maintenance Issues A/C needs replacing Fridges need replacing
Okay
5.0
Cons:
Little pricey for the quality. Should include breakfast. The quality of the hotel was same as a Comfort Inn or Fairfield Inn and those hotels would include breakfast.
Mediocre
2.0
Pros:
The checkout is noon.
Cons:
This hotel lacked square footage in room and a decent spa. Cleanliness was average, staff was average. They supply one Kuerig coffee pod per room and if you want more it will cost you. Not very impressed with this overpriced hotel.
Poor
1.0
Pros:
Pool was warm and clean.
Cons:
King sz bed turned out to be defective and horribly lumpy with actual furrows or rows on each side with a hump in the middle. Or son kept sliding off the middle into us. Poor training to not train housekeeping to catch that!No breakfast included either.
Excellent
8.8
Pros:
Rooms were nice and very clean. Beds not as comfortable as expected. Need larger pillows. Easy access to airport. Will stay again.
Excellent
8.0
Pros:
Apparently a totally adjustable bed. Would rather just a good comfortable mattress. But Good thought. Very clean nice breakfast worth the money
Okay
5.6
Pros:
Location. Shuttle service to airport.
Cons:
No free in room internet!!!! Really???? For the Price that is outrageous. Breakfast not included. Really???? We could have and should have stayed across the street for much less money. The front desk didn't know its butt from a hole in the ground.. I used Hilton because of the name value and recognition. We certainly did not get the value. I won't be coming back and will do further research the next time I book at Hilton.