Poor
1.0
Pros:
The staff and that was it
Cons:
The room was dirty and they didn't let us know that it was a hundred dollar deposit until we got there if they didn't have all the things available that was online then we should have not got charged for 2 nights and also booking.com took money off of my card before I paid for the room
Mediocre
3.0
Pros:
om that did not have a working heater the temperature stayed below 60° almost 50° during one of the coldest winter nights here in Michigan. They gave me a space heater that had to sit right next to the bed on the nightstand for It to even raise the tem
Cons:
The hotel also had bedbugs in the bed I took a picture of the bedbugs
Poor
1.0
Pros:
Nothing
Cons:
Everything
Poor
1.0
Pros:
The very friendly staff.
Cons:
Yes the whole hotel I didn't like.
Excellent
8.0
Pros:
Breakfast was not available. Thanks for the coffee in the lobby.
Cons:
The only complaint is I understand that towels won’t be fresh everyday and that’s fine. But I guess I did expect housekeeping to come on and refresh our coffee pods and maybe straighten up. And the vent in the bathroom needs to be cleaned, looked like dust and fibers.
Excellent
8.0
Pros:
The mattress
Cons:
The bathroom was very utilitarian. Hi
Excellent
10.0
Pros:
There was no breakfast
Cons:
I was told there was breakfast but there was never
Poor
1.0
Pros:
The room was nasty, and I was charged 3 times for the room.
Cons:
Drug dealers and drug addicts, the room was dirty, staff, I was charged 3 times for one room. My girlfriend arms started breaking out this room was so nasty. Even the toilet was cracked in different places.
Excellent
10.0
Pros:
The staff
Okay
4.0
Pros:
Staff was very friendly
Cons:
conditioner didn't work in room so they brought me a fan. Room was right by indoor pool so it smelled like chlorine. You can't use the guide botton on the remote. Don't think I should have had to pay $100 for that. Maybe $50 buttons it
Mediocre
2.0
Pros:
The breakfast. And the quality of the room.
Cons:
Well I purchased two room for my son a sleep over. It was his birthday. I don't know thw hotel did not allow cake inside I was forced tk leave my cake and ice cream in the freezer. I felt used because they had a common area where everyone ate food.
Poor
1.0
Pros:
Breakfast,and the breakfast attendant.
Cons:
Very rude male staff, I left a review on google.He was picking all night and arguing with me about how many children were allowed per room which I was not over for either of the two rooms I had.
Poor
1.0
Pros:
Leaving.
Cons:
It was unclear that there was a $40 extra charge for having a dog in the room. When inquiring about it, the front desk agent was absolutely rude and did not help to rectify the charge.
Poor
1.0
Pros:
Friendly staff and decent breakfast. Close to MSU
Cons:
Room was very warm and the AC did not worked, hairs in the bathtub, not very clean room.
Good
6.0
Pros:
Location
Cons:
Cleanliness
Poor
1.0
Pros:
Nothing
Cons:
It was dirty! Rude staff and completely run down for the price!!
Poor
1.0
Cons:
The room was dirty and the tub/shower had mold on it and there were black streaks running down the shower walls.
Excellent
9.0
Pros:
They really treat everyone well and take good care of there guest...The atmosphere is fun and there is always a snack available to grab...
Cons:
Would like to see the hot tub or sauna back in play...
Good
7.0
Pros:
Location
Cons:
Rooms very dated and worn. Furniture not in the greatest shape. Housekeeping not responsive when I asked to check bed for bedbugs...just a bit creepy.
Okay
5.0
Pros:
Close to MSU
Cons:
How dirty it was. Obviously had not been vac. Makes you wonder if they change the sheets. Big pieces of food on side of the bed and could feel dirt and other debris when you walked on the carpet. No outside widow or bathroom fan so room gets really humid
Good
6.0
Pros:
Breakfast was great. Many options
Cons:
Rooms need to be updated
Mediocre
3.0
Pros:
Quiet, most staff were pleasant.
Cons:
Old and falling apart. Drippy faucet, dirty and stained carpets, door from room didn't fit properly and was difficult to open and close. Room was dark and dingy. May have been a 3 star at one point, but not now. Difficult to get in and out on the street.
Good
7.0
Pros:
I enjoyed the free breakfast!
Mediocre
3.0
Pros:
Was very disappointing for price too high and no rooms in this hotel had any windows and I am really surprise the cost of the room compared with overall room. Not really good hotel and no windows
Cons:
Room didnt have windows and the price of the room was too high
Excellent
9.0
Pros:
Great staff and clean rooms.
Cons:
Dangerous to go across the street. Depending upon the day and lane it can be difficult to get to the hotel.
Poor
1.0
Pros:
Breakfast was Great
Cons:
Room was Filthy, Sheets & Blankets were not washed, had hairs, crumbs etc. all over them and in between them. Not washing or changing sheets between customers is absolutely disgusting. Outdated, cracked toilet in multiple places, moldy caulk in bath etc
Okay
5.0
Pros:
The staff was nice.
Cons:
The rooms need to be updated. Bathroom is too small. Room was hot even though the thermostat was on 55. The pictures showed a bar and whirlpool but there was no bar and no whirlpool. And hot breakfast was cooked in a microwave.
Excellent
8.0
Pros:
The staff messages you via phone asking about how your stay is. Very personable and kind, with a nice free breakfast and large pool. Room was large and cozy for the price you pay.
Cons:
Bathroom had mold growing in it, and the hallways looked a little sketchy.
Okay
5.0
Pros:
location
Cons:
It's a ---- a night hotel
Excellent
10.0
Pros:
Excellent location - Cooley Law School, MSU, LCC, Grand Rapids exit, Flint exit, Detroit exit all within 1 to 5 minutes.
Cons:
Blizzard!
Excellent
9.0
Pros:
Staff were excellent
Cons:
Age of hotel
Okay
5.0
Pros:
quiet room very helpful and responsive staff close to university and good restaurants affiliated with large women's gym across the street that is free to hotel patrons decent, free breakfast
Cons:
This hotel needs a good, get on your knees scrubbing of the walls and floors and carpets, nooks and crannies, light switches, etc. This is something I am very fussy about, though I'm not a germaphobe. Room windows ONLY look into the hall! NO SUNLIGHT
Excellent
8.0
Pros:
Location and nice pool area
Excellent
10.0
Pros:
Family friendly ..clean...affordable...great friendly staff!!
Okay
4.5
Pros:
The staff was very nice and friendly, good free breakfast, 9 ft pool.
Cons:
The hallway and bathroom smelled moldy, the a/c did not work well, small television, small bathroom, only double beds, no queen size. The bar area was never open, and you couldn't be in the courtyard after 11pm. I was with lots of family, and was not able to sit and visit with them.
Poor
1.0
Pros:
There was one staff member who went out of her way to accommodate me. I saw her the next morning but I never complained about the room. I probably should have so they would not put anyone in that room again.
Cons:
The chlorine smell from the pool was overwhelming and burned my eyes and throat. I was tired and settled in so did not complain. I thought the smell would dissipate but at 10 pm I finally realized the door was not snug and I stuffed towels in the cracks.
Good
6.0
Pros:
The pool area, location, and breakfast.
Cons:
Being awoken at 430 am due to the fire alarm and them not finding out what caused it. Also, being ran out of the pool/lobby area at 10 pm.
Excellent
8.0
Pros:
I really liked the location and the pool/lounge area was spectacular.
Cons:
The rooms were very outdated and needed a lot of work and the shower looked rough. I did noticed that they were in the process of updated most of the rooms, so after that is completed I think it will be very nice.
Mediocre
2.0
Pros:
Breakfast and the breakfast staff. The breakfast staff were kind and ready to help with any questions.
Cons:
Stayed in 3 rooms over 2 nights. One room had tobacco smoke residue. Another had a loud air conditioner and an grate that was caked in dust and dirt. The dust blew into the room. Yuk! One iron had gunk on the bottom that I had to clean.
Okay
5.0
Cons:
Could not control the room temperature from the room due to very old system
Good
6.5
Pros:
Myself and a lot of other people were in the bar area. The man came out and said we close at 10 y'all need to leave. The other guest were upset as well.
Okay
4.0
Cons:
We were unable to adjust the temperature in the room - it was difficult to sleep as a result
Good
7.0
Pros:
Pool
Cons:
Trash everywhere staff lazy
Mediocre
3.0
Pros:
Close to hiway and university
Cons:
Bulding was old and if you look close a bit run down
Okay
4.0
Pros:
The location was very close to my conference.
Cons:
I stayed two nights and they did not clean my room.
Excellent
9.0
Pros:
Location.
Cons:
Kids running up and down halls all night. No adult supervision. No staff stopping them, especially after midnight. We mentioned that upon checking out. The staff behind the desk said NOTHING!
Mediocre
3.0
Pros:
I had multiple bug bites from the sheets each night, and it was very annoying.
Mediocre
3.0
Pros:
Staff willing to help with directions.
Cons:
The facility was poorly maintained through the years. The parking behind the building late at night with separate door entrances was less secure than other areas I have stayed.
Mediocre
3.0
Pros:
The staff was pleasant. The area the hotel is located in is very nice and close to down town Lansing. I felt safe during my time at the hotel. If you use uber, there is always an uber driver five minutes away. The cable is ok.
Cons:
The first room I was placed in was horribly unclean. The bed felt wet and the bed frame was broken. I asked to be moved and they placed me in a king room on the first floor. The room was cleaner but It could've been better.
Good
6.0
Pros:
Location
Cons:
The 'incidental deposit' was absurd. It was more than The room!!! And the hold on the debit card stays for up to 30 days. Will not stay there again.
Okay
5.0
Pros:
Nice pool area but hot tub closed indefinitely. Staff was very friendly, the main areas of the hotel were clean
Cons:
There was what looked to be mold on the bathroom ceiling. Couldn't tell if it was recently growing or if had been painted over and was 'bleeding' through. Snacks left in the lobby to welcome guests were empty but bowls and empty platters left on table
Excellent
8.5
Pros:
Pool, Hot Tub, Bar, Clean Rooms, Nice bathroom area, Good continental breakfast
Cons:
Hot Tub water was a little nasty. Needs a Sauna
Mediocre
3.7
Pros:
Location to my work place
Cons:
The people in the room next to me keep me up all night, extremely loud and didn't care about anything around them. Also the room smelled like stale smoke. Luckily I had febres to spray to cope. Breakfast was not fresh either.