Excellent
10.0
Pros:
Location and amenities were excellent. The staff was very helpful and pleasant. The grounds were beautiful. The beaches phenomenal.
Okay
4.0
Pros:
The resort outdoors are beautiful. Beach is clean pool are well maintained. Food so typical resort food at the buffet. The latin restaurant food was very good. Problem for me was the horrible maintenance and cleaning in my room. We had spider webs all over the ceiling which we discussed we guest service multiple times. Every time they told us they gave our room a deep cleaning but the spider webs, dirty bathroom mirrors showed us that was not the case. We complained about the same things our whole stay. They did issue us an apology and a lobster dinner but that does not compensate for the lack of cleaning. During the times of a pandemic this should be their #1 concern.The bed was the n horrible conditions and made alot of noise.
Cons:
Cleanliness Maintenance Bed in room 1209 Lack of attention to detail
Poor
1.0
Pros:
The all inclusive food options, facilities and location were within the expectations.
Cons:
I would have rated our stay as within the expectation except for one thing that spoiled it all. We paid premium and booked an ocean view bungalow; however, we received a bungalow which was located at the first row from the beach perspective; unfortunately, the view was directly into a bush and one of the dining facilities (photo available). The customer service staff was absurd about fighting back and trying to argue their way out. After a lot of time wasted on endless discussions we ended up contacting booking.com to interfere and eventually getting another bungalow which was as per description (no compensation for first couple of nights). From what we heard from other travelers it's apparently a practice of the hotel to allocate on-line platform reservations into sub-standard rooms. Also, during the COVID restrictions times the hotel premises/beach is the only way for the locals to enjoy outdoors (this was early January 2021) and a lot of people take advantage of it to let the steam out so think twice about where you're staying over the weekend as otherwise peaceful place turns into a circus/party but this is applicable to most of the hotels at the beach front. It's just that Wyndham has all it takes at its disposal to make it BIG.
Excellent
10.0
Pros:
staff, animation
Excellent
10.0
Pros:
meals are very rich in protein
Cons:
need more fruit selections
Excellent
9.0
Pros:
Staff is amazing!!! So friendly and helpful. Beach is great, watersports- very cool!!! Animation is awesome! Ocean view bungalows - we loved it! Smoothies and fresh juices bar - we enjoyed it every day. Definitely recommend🙂
Cons:
Variety of food could be better. Waterslides and kids club - not working. But that's because of covid.
Excellent
9.0
Pros:
The locations were ideal and the grounds were well kept. The staff was wonderful.
Cons:
Food and drinks were not as good as expected. Meats were overcooked. Salads looked great but I had to stop eating the greens because of my stomach cramping up badly. It got better after stopping. Also, despite their efforts, my husband caught covid.
Mediocre
3.0
Pros:
The beach was great
Cons:
We waited almost 2 hours to check in. Front desk personnel knowingly let some locals skip the line. When confronted, the front desk personnel blamed the guests waiting in line for not being alert, absurd.
Excellent
8.0
Pros:
Beach, Pools, Staff, Grounds, Food and Drinks were good too
Cons:
No
Okay
5.1
Pros:
The location, the beach and views were beautiful.
Cons:
Overall experience: overrated with hints of tackiness and unpleasant surprises. In other words, for the price, don't expect quality. You truly get what you pay for but with a twist in DR all-inclusive. The only way to make this better is to pay for a place that offers what I'm paying for. Had I known what all inclusive meant ahead of time at Viva Wyndham, I would've gone elsewhere. The ride from the airport to the resort alone -- about 1 hr 20 min -- is heart breaking: glaring poverty, with non stop shanty towns with an inordinate amount of abandoned contructions, dilapidated buildings and folks running through the highway. The Dominican Travel Industry shields the tourists from blatant poverty with gated resorts. The theme is the same: the food sucks, it's prepared ahead time and sits there, it gets dry, one can taste it isn't fresh, the constant loud parties and music, the infrastructure doesn't account for humid heat causing structural problems to facilities the locals cannot afford to control; bringing appliances voltage to funtion at below optimal levels making foodstuffs rotten, rooms to overheat or freeze, causing food poisoning, mold/mildew allergies, backed up sewage, unpleasant smells, insect infestations and excess algae ashore. The poverty and overdependecy on tourism makes the poor come out of the pueblos and become vendors, inundating the beaches with incessant offers for stuff one wouldn't buy. The timeshare hounds who wat you to commit one week a year to the Viva Wyndham Chain, are they crazy? To note, the resort is visited by folks from western and eastern Europe and tons of south Americans from Argentina, Chile, Uruguay, etc. South Americans are accustomed to the DR standards and given their currencies are stonger than the Dominican peso, I can see how vacationing in DR can be a bargain for them. The excursions are torture and uncomfortable with the lack of infrastructure. Last but not least, Food Poisoning! My spouse fell very ill from their food and drinks. I was more selective, bought my own drinks, stuck with wine, avoided foods from excursions.