Good
7.0
Pros:
The people who came in the last night I was there had kids and the were extremely loud and disruptive until around 2:00am. The shower water fluctuated between hot and warm.
Cons:
Room was spacious and clean.
Okay
5.0
Pros:
It wasn’t a ditch or under a bridge
Cons:
Beds were old and decor very dated
Excellent
10.0
Pros:
Everything
Cons:
There was nothing I didn't like
Good
7.0
Pros:
The staff was very helpful, our first room smelled like someone had just smoked weed in it and they quickly switched us rooms to a better room
Cons:
Even the non smoking rooms felt like they¿d been smoked in in the past. Like they were clean and had been updated but it seemed like we could still smell smoke.
Good
6.0
Pros:
Very spacious room. It looked like it was newly remodeled. Bed was comfortable.
Cons:
The fridge was not very cold, and there were 3 used needles on top of the closet. I am lucky i didn't stab myself with one as i put my things up there. We had to check out a day early because of the snow storm coming in and I wasn't even offered a refund or anything!! I feel like they should of at least offered a free stay.
Mediocre
2.0
Pros:
Size of the room and location. I appreciate that they allow pets.
Cons:
Stool leaked when flushed, bathroom light switch broke, one of the beds leaned to one side, one of the bulbs were burned out in overhead light, phone didn't work so couldn't even call front desk. Hot and cold water were reversed in sink faucet so nearly scalded myself. Employee attitude ( there's nothing I can do about it).
Poor
1.0
Pros:
Was no WiFi at all and my mom couldn’t get in the bathroom with her wheelchair and the people did not speak very good English without being told to repeat what they said so I checked out 4 days early and never got a receipt.
Excellent
9.0
Pros:
Comfortable bed
Cons:
There was no place to hang up clothes.
Excellent
8.0
Cons:
Did not come for any thing but locked me out.
Okay
5.0
Pros:
The beds and pillows were pretty good
Cons:
The location, it was run down with paint on top. Didn’t feel very safe, and wouldn’t rate it half of a 5 star hotel!
Mediocre
2.0
Pros:
Location is great
Cons:
Don't stay an extra day or you get triple charged
Mediocre
2.0
Pros:
Staff was nice and fast at check in.
Cons:
I woke up to cockroaches crawling on me and the bed. Morning staff didn’t seem to care at all. Room is very plain.
Okay
5.0
Pros:
The size of the bed
Cons:
Yes the bath tub had the drain plug in the drain and the tub was half full of water that is unsanitary
Excellent
9.0
Pros:
The staff is super chill, and the location is near everything,shopping and eating.
Cons:
I didn't enjoy the hardwood floors and the fact that if you stay longer than 2 days, housekeeping won't clean the room or give fresh linens
Poor
1.0
Pros:
It was available when I needed one the most
Cons:
The price was way to high for the living conditions the bathroom wasn’t cleaned and it smelled terrible in the room
Okay
4.0
Pros:
Location
Cons:
Bed was hard as a rock. Bathroom ceiling was damaged which appeared to be from water. Mold/mildew on exterior of bathroom door. Room looked like a recent coat of paint was thrown on to attempt to cover mold/ mildew. Paint was poorly applied.
Excellent
8.0
Pros:
Quiet. Peaceful
Cons:
Parking lot was bad.
Excellent
10.0
Pros:
price
Cons:
no elevator but not bad because only 2 floors lol
Okay
5.0
Pros:
The bed and tv was thrown best part.
Cons:
The office was more clean and upgraded than the hotel itself. This hotel sits by two pretty sisters while it’s the ugliest.
Excellent
10.0
Pros:
The pool was clean and open and It was quiet
Poor
1.0
Pros:
Notta...brown dog hair in my bed. No working television in my booked rooms...had to change to a room with one bed. A suite! For my daughter and two grand kids...my room was horrid. Stunk like a wet dog!
Cons:
Looked dishevelled and in use prior to my family being there. I took pictures. Bedspreads had cigarette burns in bedspreads and snags all over them. Beds we're small and low to the ground. Iron was dangling. Shower nasty, hair balls in floors. Awful!
Poor
1.0
Pros:
The location
Cons:
Room smelt horrible.. tv didn’t work.. pool was closed..not very pleasant stay
Good
7.0
Pros:
It was in walking distance of one of our attractions and it was also centrally located to our other places we visited.
Cons:
No
Good
6.0
Pros:
Great location. Great for the price. I loved the laminate floor instead of having icky carpet.
Cons:
We had some leaking things during a rainstorm, but it was minor and wouldn’t keep me from staying there again.
Poor
1.0
Pros:
Absolutely nothing but the huge jacuzzi tub but couldn’t use long
Cons:
The entire room had been used they checked me in I went to room all bedding pulled off in floor nasty diapers everywhere food dog poop dirty towels poop in toilet poop on bed mattress a note from previous person cussing them out
Excellent
10.0
Pros:
The location was great. It's 16 minutes away from Magic Springs.
Cons:
When I arrived to the hotel. I had a very issues with my room. The hotel staff was friendly, knowledge, and professional.The young lady who work the night audit shift was amazing. She took care of all of my concerns. Thanks again for everything,
Okay
4.0
Cons:
My room didn’t have a shower curtain in it I was there for a softbal tournament an when I tried to get hold of front desk I couldn’t an she couldn’t be found.
Excellent
10.0
Pros:
Price and cleanliness.
Cons:
N/a
Poor
1.0
Pros:
Calling this hotel a 2.5 star is a JOKE. It was nasty. Roaches and water bugs. We left and booked somewhere else.
Cons:
It was gross. Roaches. Bed springs poking us in the back. Parties up and down their stairs. We were not safe so we left
Okay
5.0
Pros:
There was nothing like except to sleep and wake up and leave to get away from it
Cons:
The room was in poor condition, main lock was broken, bed made noises when you moved around in it like it was going to break. Also I booked a smoking room, but when I got there, they did not have one reserved for me!!
Okay
5.0
Pros:
Not Much.
Cons:
The TV did not work and I tried calling the desk 4 times an no one answered.
Good
7.0
Pros:
Location
Cons:
Felt like overpriced for a cheaper hotel. Beds were horrible.
Excellent
10.0
Pros:
Had trouble with the key reader they immediately upgraded us toa suite. The suite was fantastic.
Excellent
8.0
Pros:
The beds are so comfortable.
Cons:
Room smelled like fresh paint. The outside is a bit run down looking.
Okay
5.0
Pros:
The hotel location and price was good
Cons:
The remote did not work. When I tried to call the front desk about the broken remote, then phone receiver did not work to talk to the front desk. Then when we were leaving, at 6:50 AM, the lady would not let us since it was not 7:00 yet.
Okay
4.0
Pros:
The staff were very friendly.
Cons:
the carpet was sticky, stained and just gross. Even though the bed seemed new, it was hard and thin.
Poor
1.0
Pros:
Nothing. It was the most horrible hotel experience I have ever had.
Cons:
Yes. Crazy staff screaming at me, my wife and kids, calling us scumbags.
Good
7.0
Pros:
Easy to get to.
Cons:
Needs updated.
Okay
5.0
Pros:
The room was OK. Matched a 2 star rating. Bed was comfortable. Staff was able to accommodate a pricing difference, which was appreciated.
Cons:
The overall room condition was OK. The first morning breakfast didn't offer any coffee or juices. This should be improved on for future guests.
Poor
1.0
Pros:
The staff was friendly.
Cons:
The room stunk. The carpet looked dingy and dirty. This hotel needs some major updating!
Poor
1.0
Pros:
Room was smelling. There was fungus on the furniture. They changed the room but other room was also smelling bad
Cons:
Damp Room, bad smell
Poor
1.0
Pros:
The location
Cons:
I was very disappointed. When I first arrived at the hotel I had to wait 15 min before someone decided to show up on front desk to check me inn. 2nd night I woke up and my son had spot on his arms I know what it was. When I search the bed it was BED BUGS.
Good
6.0
Pros:
Location
Cons:
Dirty towels hanging behind bathroom door and vacuum cleaner left in room
Mediocre
3.0
Pros:
Breakfast was better than expected. Good location.
Cons:
Wifi didn't work in room--just in lobby. Phone charger plug and coffee pot in room were broken.
Good
6.0
Pros:
The biscuits on the breakfast buffet were some of the freshest and softest I've ever had. Wish I had been well enough to have had more.
Cons:
The room smelled a little stuffy when I first walked in and the color scheme was not very inviting. Also, the staff had not cleaned the tub/shower well from the previous occupant as I found several long hairs on the wall and I have a buzz cut.
Good
6.0
Cons:
Our toilet overflowed in the middle of the night. When we called the front desk they had us come get a plunger to unclog it ourselves, and then we had to ask for a mop and sanitizer to clean it ourselves. This should have been handled by the staff!!!
Mediocre
2.0
Pros:
Location
Cons:
Horrible experience. Took 40 minutes to check in. Charged us an extra $40. Glad it was just 1 night.
Good
7.0
Pros:
Had a better breakfast than we thought it would have.
Cons:
Felt a bit out of place and people hanging around outside. Uneasy feeling about people around our vehicle.
Mediocre
2.0
Pros:
Location
Cons:
Didnt seem very clean. Needed some TLC. Paint coming off door and walls. Sheets stained and torn.
Mediocre
3.0
Pros:
Price
Cons:
Cleanliness, shady activities of other guests into the wee hours.
Mediocre
2.0
Pros:
AC was working good.
Cons:
Room was okay, earlier was given a different room which had bugs, basin was not clean, bedsheet had stains, other room was a little better, but cannot recommend.
Good
6.0
Cons:
The carpet was very loose and bunched up. The pool was dirty.
Mediocre
2.0
Pros:
cable tv, frig
Cons:
Needs an update. The first room had a terrible odor and was dusty. The second room was also in poor shape. I have had worse rooms, but they were $--- per night.
Mediocre
3.0
Pros:
Bkft was alright
Cons:
Room in poor shape
Mediocre
3.0
Pros:
it had hbo and cinemax and stars.
Cons:
the room was not in good shape, there were stains on the walls and on the furniture and on the carpet, the bed was old and springy, the showerhead was only as tall as my chest, and I saw a roach crawling down the wall..this should have been a 1 star hotel
Excellent
9.1
Pros:
Great value
Excellent
9.7
Pros:
Rooms were very comfortable and everything in the room worked. We enjoyed having regular and decaf coffee in the room. Beds were comfortable and we had a great sleep. Breakfast was very good too!
Cons:
The fridge was a little noisy but we turned it off for the night so we could sleep. Not a big deal.
Mediocre
3.7
Pros:
The second room was clean
Cons:
I wanted a king non smoking and got a smoking. My wife arrived before I did and asked for a non smoking room. The front clerk was very rude and told her there was mothing availible. When she got to the room was dirty. It had trash next to the bed, a tear in the sofa and the walls had a gross yellowish tint on them. She called the front desk to complain and miracuasly there was a king non smoking availible. Not good customer service. I will never stay there again.
Good
7.7
Pros:
The bed I my room was clean and comfortable. It was extremely affordable. The breakfast was ok. The staff were all very nice and attentive.
Cons:
Bathroom needs serious updating.
Okay
5.3
Pros:
The staff was very accommodating and worked to help us solve our problems quickly.
Cons:
The bed appeared slept in, the couch's seat cushion had a large rip in it, and the fridge was moved from the entertainment center to the corner (leaving an unattractive opening in the entertainment center).