Excellent
10.0
Pros:
The staff was Great! I dropped my door locks for my vehicle & the staff notified me that it had been returned by another customer 😊they didn’t hesitate to lock it up until I was notified.
Cons:
Wonderful
Mediocre
2.0
Pros:
Location
Cons:
Too much noise thanks to a girls basketball team running and yelling up and down the hallway (walls at this property are paper thin. I called the front desk to complain (approx 11 PM) but nothing was done. Very disappointed.
Good
7.0
Pros:
Love the staff. The location. Area outside is great. Rooms have been nice also.
Cons:
When we stayed over New Years Eve our son found a tampon in the hot tub. When we stayed last weekend there was puke in the bathroom sink by the pool at 6am. So check those areas for cleanliness again. Staying newt week for Spring Break hope there is no issues this time.
Excellent
10.0
Pros:
Honestly we liked everything, pretty location, clean, comfortable and reasonably priced. Special thanks to the front desk staff that helped me print some documents needed to cross the Canadian border.
Cons:
Everything was honestly very good. Highly recommend.
Excellent
9.0
Pros:
The room was very clean and well appointed and it was very quiet.
Cons:
The bed was very uncomfortable, soft with sags in the mattress. Even though COVID is a concern, a brown paper bag breakfast should not be acknowledged as "Breakfast Included ".
Excellent
8.0
Pros:
The room was very clean. The jacuzzi tub was very clean. The hotel was quiet. And the staff was very friendly.
Cons:
Took awhile to get breakfast because there was only one lady preparing breakfast for the whole hotel. Had to go down 3 times before it was ready.
Excellent
10.0
Pros:
The staff was super friendly, the room was super clean and the bed was super comfortable!
Okay
4.0
Pros:
Breakfast is decent for the conditions. I think the main breakfast should be opened up.
Cons:
Staff checking in was not appealing at all. She had a very snotty know it all attitude and upset my wife with how she was talking to her.
Excellent
10.0
Pros:
In the days of COVID so many hotels seem to have embraced the idea that they can just do away with the extra amenities in the interest of making everyone safe. The Best Western Plus Riverfront has an adapted way of doing things without eliminating everything. Plus, with the exception of one person, everyone at the facility was extremely friendly and upbeat.
Cons:
The shower design causes a lot of water to come out onto the floor if you’re not extra careful.
Excellent
10.0
Pros:
The hotel staff was very helpful and friendly. I enjoyed how the pool and hot tub were open 24/7 and allowed you to use them in small groups.
Excellent
10.0
Pros:
Jacuzzi & location
Cons:
Tired of mask & brown bagging meals
Mediocre
3.0
Pros:
My shampoo was half full, a black sock was still on the floor and my wife got bed bug bites and has now been treated for this in Billings.
Cons:
No pool, no hot breakfast. The only amenity was your room plus my wife got bed bug bites.
Okay
4.5
Pros:
The rooms were clean at least.
Cons:
Some of the rudest staff I've ever seen for a hotel. Not only did we get treated poorly I felt but the front desk people were highly rude,( learn to watch your language around kids as well). I used to stay the before the change to Best Western for work several times a year. Sad to say I will never stay there again or let any of my staff stay there. I will pay any amount for another hotel who can treat their guests right.
Okay
4.0
Pros:
Everything was new and clean, staff was wonderful.
Cons:
The ONLY thing that made us not want to stay here again was the train noise.
Excellent
8.0
Pros:
Very comfortable beds.
Excellent
9.0
Pros:
Clean, staff accessible, all night pool access and coffee
Excellent
8.0
Pros:
Location , cleanliness and staff
Cons:
Nada
Excellent
8.0
Pros:
the room was lovely
Cons:
the bed is the most uncomfortable.. for the luxury room I expected a bed that wasn't saggy.
Excellent
9.0
Pros:
Second time I have stayed here and both times the hotel staff were great, breakfast was good, and the location alone the river is the best.
Cons:
Wow, the only thing I can think of is that a couple of hotel staff were taking their smoke break just outside on of the entry doors.
Excellent
10.0
Pros:
The staff was happy, attentive, comfortable folks who went out of their way to make my stay a pleasant one. The place itself was well appointed and comfortable.
Cons:
nothing
Excellent
10.0
Pros:
The modern clean rooms,with multiple plug ins, and the friendly, helpful staff.
Excellent
8.0
Pros:
Beds were very comfortable.
Cons:
Room was to hot even after I turned the thermostat down to 60.
Excellent
8.0
Pros:
Great location on the river downtown, would stay there again. Pet friendly as well which is rare these days.