Excellent
8.0
Pros:
It was very quiet and enjoyable. I would have wanted to walk along the river. But just did not have time. I will be back in August to stay there.
Cons:
The toilet seat kept falling and the hot water in the sink was not hot. But the shower was good.
Okay
4.0
Pros:
Had to request room change due to ants all over bathroom wall and floor . Second room wasn’t any better . Carpet smelled very moldy and my daughter is very mold sensitive . Had to leave a day early because of this .
Cons:
Carpet smelled of mold!
Excellent
10.0
Pros:
The atmosphere was amazing and lady at the front desk was extremely nice. The bed felt like heaven and the view of the lake was outstanding. The texted my phone when we got situated in our room asking if we needed anything - WOW!
Cons:
We were on the 3rd floor and could not find an elevator close to where our room was so we had to walk far to find one.
Excellent
10.0
Pros:
Beautiful set up and staff were nice
Cons:
Well it would be nice if they had a microwave.
Excellent
10.0
Pros:
Location
Cons:
Nothing
Excellent
8.0
Pros:
Could use a re do
Cons:
Nice location
Excellent
8.0
Pros:
Freeway close and affordable
Cons:
The breakfast sandwich (egg with bacon) was beyond bad. It was half frozen still and tasted awful. Also, they gave us the wrong food in one of the bags.
Good
7.0
Pros:
The bed was very comfortable, cozy room with king bed, couch, desk, big TV, and big bathroom. This hotel is located right off the far end of a mall, so right down the street are several restaurants, movie theater, arcade, bowling, and more.
Cons:
It is an old hotel, but has a lot of character. It's hard to get a full hotel experience right now with Covid, so we missed the restaurant being open, the furniture in the lounge by the fireplace, and those things. It's not the hotels fault. During our stay we wanted to run to a regular grocery store to stock a few snacks in our room, the closest regular grocery store, (not a whole foods, or trader Joe's type store( was a ways away. And you have to pay $10 a night for parking.
Good
7.0
Pros:
The room was comfortable parking accessible.
Poor
1.0
Pros:
The location is amazing. Shops and restaurants nearby and easy access to the freeway. Early check-in was very nice.
Cons:
The walls and ceilings are paper thin. You can hear walk from the room above you and every noise next door.
Okay
4.0
Pros:
Location
Cons:
Staff at check-in
Excellent
10.0
Cons:
Parking fee
Excellent
8.0
Pros:
Location worked out well. The walking path along the river is both pleasant and functional
Cons:
They do not do a free breakfast and the rooms do not have microwave ovens. It seemed like they are forcing guests to use the restaurant there at the hotel. The desk is small and the power plug is down by the floor.
Okay
5.0
Pros:
Proximity to where we needed to go. Nice 55 inch television. Bed was above par. WiFi hooked up immediately without constantly reentering password. That was really nice.
Cons:
Dated and worn carpet and fixtures. Furniture was in disrepair as well as substantial stains on bathroom counters. No literature as to hotel features or restaurants nearby.. Literally no information whatsoever.Morning staff GREAT! Evening shift bad.
Excellent
10.0
Pros:
Clean and extremely helpful staff!
Excellent
10.0
Pros:
Great customer service, clean rooms, centrally located to restaurants & shopping. We enjoyed our stay very much.
Cons:
No
Excellent
9.0
Pros:
Location
Cons:
A bit dated but still nice.
Excellent
10.0
Pros:
Clean and convenient
Cons:
Nothing
Excellent
8.0
Pros:
The surrounding scenery is very pretty.
Cons:
I did observe a generous coffee splash on the inside of the closet area, in the sink/mirror area...I cleaned it up myself because it bothered me.
Okay
5.0
Pros:
The receptionist was very nice on the phone. The room layout was good.
Cons:
The room smelled of cleaner or some type of air freshener. Several days later and I still smell this odor on my bag and my clothes in the hamper. The hotel wanted to charge $10 for parking, which was waved, but a bit absurd of a fee.
Good
6.0
Pros:
Nice location and staff was pleasant
Cons:
Room was musty, beds very hard, bathroom had mold on the ceiling and walls. Bathtub faucet broken leaked water.
Mediocre
2.0
Pros:
It had a bed.
Cons:
The shuttle service is not well run. The hotel was very dated and kind of dirty. Hard to sleep with thin walls and a train that runs well into the night.
Mediocre
3.0
Cons:
Air conditioning did not work. Very hot all night. Won’t go back to that hotel.
Mediocre
2.0
Pros:
location
Cons:
thin walls
Poor
1.0
Pros:
Location to Restaurants
Cons:
Hotel was disguising old and filthy. Reeked of smoke and pet urine, which was masked by perfume. Room was loud, shower ran Scolding hot with mold on ceiling. I'm sure it didn't meet COVID requirements. Staff was rude.
Good
7.0
Pros:
Interesting stylistic details, great outdoor pool, lobby coffee shop/cart, pretty location in the trees.
Cons:
I found staff to be a bit curt and not super welcoming/warm. There were places where it felt sort of dirty. The beds were clean, but I took a picture of the windowsill, which was filthy. During Covid, I’m just more aware of cleaning.
Excellent
10.0
Good
7.0
Pros:
Good Location.
Cons:
Hotel is dated and has lots of noise from the highway. Thin walls and windows.
Good
6.0
Pros:
The person who checked us in was very pleasant.
Cons:
The room smelled so sour that we had to spray Cologne to try and hide the smell.
Poor
1.0
Pros:
Rude and didnt care at all
Cons:
The employees wasnt nice at all
Good
6.0
Pros:
Clean and lots of space, comfy beds, great room location both times, poolside and river front
Cons:
No bell service, I lugged my suitcase from car to lobby and got a luggage rack myself to transport my things to my room. I am a68 yrs. Old, not large woman. No offers of assistance. At checkout, the same in reverse.front desk staff ever look happy.
Mediocre
3.0
Pros:
The room was clean and the shower head was nice
Cons:
Pool room was dirty and hot tub jets did not work!! The staff at the front desk did not know what they were doing and I was charged over the full amount of the room TWICE
Poor
1.0
Cons:
AC was broke and had to be repaired twice, rooms were outdated and sink would not drain. Would not return to this hotel.
Good
6.0
Pros:
I like the location to the river and running trail. The staff at the bar were friendly.
Cons:
They need to upgrade the property. I remember the tile in the bathroom from back in the 80's. It is a 2.5 star property. Not 3.5.
Mediocre
2.0
Cons:
Not as advertised! My room looked out to a mall parking lot. The hotel had a strong smell, itchy sheets, and was way overpriced. The back side of the hotel faced the river... but where I stayed was a cheap trucker motel. I feel ripped off
Good
7.0
Pros:
Good location.
Cons:
No water fountains. the gentleman working at the front desk was unwilling to fill the lone water container after it was emptied by other customers and I was unable to fill my water bottle up. Very disappointing service.
Okay
4.0
Pros:
Location
Cons:
Hotel was no more than a 2 star at best. Sheets, shower curtains had stains on them and the carpet/entire hotel had a dingy smell to it. Not to mention that it smelled like it was previously a smoking room. Will not stay here again.
Good
6.0
Pros:
The restaurant has outdoor seating on the river that is lovely.
Cons:
My room was dingy and dark compared to the last time I stayed here. Not as clean as I would have liked, and the beds were weirdly low to the ground. It also did not have a mini fridge, and I expected one since there was one on my previous stay.
Mediocre
2.0
Pros:
Nothing
Cons:
This hotel is under new management... again. The coffee maker was disgusting, hair in the bathroom, lots of garbage behind dresser, dirty remote control. People in next room made noise all night. We complained, nothing was done. Never staying here again
Good
7.0
Cons:
Access to the south of the river had to be by car. Eugene is at its best when it is walkable.
Okay
4.0
Pros:
Location was good.
Cons:
Mattress was very hard. Shower head had very low water pressure. There were crumbs on the nightstand. Room was not cleaned thoroughly
Mediocre
3.0
Pros:
Location was ideal
Cons:
Room did not get cleaned. Had package delivered by UPS (called ahead to notify and was told would be kept at front desk). At check in was told it was locked in office. Showed up at 8am like I was told and it took over an hour to locate the person w/ pkg.
Okay
5.0
Cons:
This hotel has not been updated in a while. For a 3 1/2 star hotel this isn't a great choice.
Okay
4.0
Pros:
location
Cons:
I had stayed at this hotel 20 years ago,it was fine then. However sink was cracked and bathtub was a cheap stamped steel type that was warped and taking a shower in in was like being on a trampoline as the floor of it kept popping.Remodel is needed
Good
7.0
Pros:
Lobby, staff
Cons:
Its dated
Mediocre
3.0
Cons:
Thin walls; could here the neighbors partying all night. Mold on shower curtain. Stains in carpet. Uncomfortable pillows. Loud AC unit. Overall, run down room. Outdated hotel. Over-priced.
Okay
5.0
Pros:
Front desk staff and location
Cons:
Bottom of shower made Popping sound and upstairs guest were very noticeable when moving around.
Okay
5.0
Pros:
Convenient location. Staff people were great.
Cons:
There were ants in bathroom and coming out of the clock in bedroom. Christmas events going on so no parking for hotel guests in the evening. Need upgrading. Hot water in shower not nearly hot enough. Under 100 degrees at all times.
Mediocre
3.0
Pros:
Probably great property when built in 1971. Now, this place is horrible. Not exaggerating. Rooms dated hotel dated. So many things wrong to mention. Sounds from upstairs are too loud. Just walking across the floor is almost unbearable.
Cons:
Easy parking. Nice piano is n lobby.
Excellent
9.1
Pros:
Rooms are quite and grounds were well kept. Staff were very friendly.
Cons:
Only one thing, the beds!
Excellent
8.0
Pros:
Love the room, cleanliness, staff, restaurant, etc...
Cons:
Pillows, cleanliness of the hot tub/pool area was not great
Excellent
10.0
Pros:
We liked that it was by the river, and that there was a trail to walk along the river.. We loved that we could take our dog with us. We loved the breakfast buffet.
Excellent
9.1
Pros:
The Inn had been built in the 70's and allowed to drift for a while. But there's been a lot of attention to detail recently and it shows. We've been visiting Eugene regularly for over 40 years and have stayed just about everywhere. Valley River's back on the top of the list.
Excellent
9.4
Pros:
Customer service was great! Shuttle driver was very friendly and helpful. Very nice restaurant, too.
Cons:
No mini fridge in rooms.
Okay
5.4
Cons:
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
Excellent
10.0
Pros:
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Excellent
8.8
Pros:
I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
Excellent
9.7
Pros:
Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice.
Cons:
Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
Excellent
10.0
Pros:
Everything was great and my weekend there made going back to the real world a little better :)
Cons:
That I couldn't stay longer
Excellent
9.1
Pros:
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
Good
6.2
Pros:
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room.
Cons:
The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
Good
6.6
Pros:
Conveniently located on river walk and next to mall.
Cons:
Room was outdated for the premier hotel in Eugene