Good
6.0
Pros:
Good location
Cons:
Decent staff, a bit pricey
Mediocre
2.0
Pros:
Horrible
Cons:
Everything
Good
7.0
Pros:
Location and price
Cons:
Limited service. Could have been cleaner.
Poor
1.0
Pros:
T
Cons:
They took money off my card and tried to charge me twice
Excellent
9.0
Pros:
I didn’t eat breakfast. I enjoyed my stay
Cons:
The room was a little too cool
Excellent
10.0
Pros:
Didn't have any
Okay
5.0
Pros:
It’s just a beautiful property period.
Cons:
First my room was no longer available and I’d already reserved it. Then they put us in another room that was supposed to be an upgrade... No heat and no refrigerator... They offered us another room but I’d already gotten in the shower so then they offered to bring us extra blankets. I love Embassy so I’ll just take that as just one mishap because my stays at any other is always perfect.
Poor
1.0
Pros:
What I liked best is really hard to say. It was a place to stay for a couple nights. It was clean.
Cons:
I felt that security was an issue. I felt that the hotel could have done more to secure our vehicles especially since I was charged for parking each night. My car plus a few others was broken into, and that alone makes me not willing to stay there again.
Excellent
8.0
Pros:
The size was a perfect size.
Cons:
Couch had stains.
Good
7.0
Pros:
I love the layout of Embassy suites and the consistency of the brand—the lobby is pretty and the suite and breakfast and evening reception great.
Cons:
There were 4 police cars to evict a drunk couple I was bitten by fleas in the couch or rug The headboard had old spray marks and fingerprints. They promised extra cleaning during COVID, so that should have been wiped down My garbage was never emptied
Mediocre
3.0
Pros:
Room size
Cons:
I’ve stayed in roadside motels in better shape than my suite!
Okay
5.0
Pros:
I liked the room size.
Cons:
It was dirty. I don’t mean old. I mean DIRTY! I took pictures. The shower and shower curtain were moldy. Not even a little bit. But a lot. There was sludge in the corner of the bathroom. The curtain - well let’s just say I would not name wh
Excellent
10.0
Pros:
The staff was really outstanding especially the Saturday morning breakfast crew!!
Cons:
Its kids in there I just believe all hotels like this one should have things for the kids to do.
Poor
1.0
Pros:
I don't have anything good to say about this hotel my advise is to stay somewhere else.
Cons:
Our rented suv was broken into along with several other vehicles on the lot after paying for parking. Then staff was combative about compinsation. Our bathroom had mold in the bathroom did not appear well maintained.
Mediocre
3.0
Pros:
Very convenient, front desk girl was great
Cons:
Mainly stop for the hot tub and pool that was advertised. NO HOT TUB. POOL WAS VERY CLOUDG AND SLIMY. Stuck my foot in pool and got out. Very disappointed, was looking forward to relaxing in hot tub, mainly for wifes health problems.
Mediocre
3.0
Pros:
The view the setup
Cons:
The hotel was not practicing social distances. The hotel room had stains on the carpet and sofa. There was supposed to be 14 people in the pool it ended up being 30. They charged for parking no one said anything about. Then they said I purchase a movie .
Excellent
10.0
Pros:
I loved the cleanliness and the kind staff
Excellent
8.0
Pros:
The spacious room (suite with three sinks, separate sitting area, kitchen table with 2 chairs, door to bedroom, fridge, microwave)
Cons:
I did not like the outdated decor and dingy look to almost everything.Definitely needs renovations to keep w/the Hilton branding.Never stayed in an Embassy so unclean.I'm forgiving as I love Hilton brands but this specific one was not in great condition.
Excellent
10.0
Pros:
The room was very clean
Cons:
The breakfast buffet and Happy Hour
Excellent
8.0
Pros:
This hotel was close to the zoo. However, it was also close to some areas where I didn’t feel totally safe.
Cons:
Since the elevator was slow due to social distancing, I used the stairs some and it was very junky where people had dropped trash. That was near the bottom.
Poor
1.0
Cons:
I had an awful experience with a staff member. I was disrespected and harassed during my visit. I am very disappointed
Excellent
8.0
Pros:
The staff was friendly. The hotel was peaceful.
Cons:
The pool had too much chemicals. The complimentary drinks were watered down. The breakfast was not great.
Poor
1.0
Pros:
The location and the front desk
Cons:
The room 333 was filthy, bugs, must, caroet filthy, shower dirty just disgusting
Mediocre
2.0
Pros:
It was located across from the zoo, but that's it.
Cons:
Parking was not FREE($8 a day), Internet was not FREE($4.95 a day), Indoor Pool was freezing cold, no hot tub, people partying outside with a huge speaker, no security until 10PM, room was musty, and you only get 1 drin for free during social hour.
Excellent
9.0
Pros:
I felt comfortable, like at home.
Cons:
There was something pink splashed on walls and the ceiling that should have been cleaned prior to assigning the room.
Mediocre
2.0
Cons:
Room smelled like cigarette smoke. Saw cockroach in room, water damage in bathroom because shower curtain doesn’t close all the way.
Mediocre
3.0
Cons:
The hotel did not live up to the cleanliness standards set by other Embassy Suites. Debris on the floor, wallpaper peeling in the bathroom, rusty drains, stains on the sofa just to name a few things.
Excellent
10.0
Cons:
Refrigerator wasn't cold enough.😷
Excellent
10.0
Pros:
The cleanliness
Cons:
Loitering in the parking lot. By hotel guest.
Good
6.0
Pros:
The room size and the multiple sinks in each suite
Cons:
I was not aware that breakfast was reduced to a bagged breakfast, the evening reception had been cancelled and the bar was closed. I also was not aware of the daily parking fee
Poor
1.0
Cons:
Hotel did not have the room I selected. Room AC did not work so it was hot. Front desk attendants solution was that I could purchase an additional room at full hotel price. Two of my sons had to sleep on the floor because of hotels neglect.
Good
6.0
Good
7.0
Pros:
The bed was comfortable
Cons:
There was a error made and the staff was not helpful and to keep calling and go back to get issue corrected
Okay
4.0
Pros:
The staff was nice!
Cons:
The beds were very uncomfortable. we were on the 7th floor and people were really loud in the hotel and bar area till almost 3am. Very annoying! Expected more from an Embassy Suites! Have stayed at many and this one several times before!
Mediocre
3.4
Pros:
Their breakfast and social hours are always a hit. Great food and cocktail with friendly staff.
Cons:
First, our non-smoking room smelled like stale smoke. It was definitely smoked in previously. I did get a text asking about our stay, and I mentioned the smoke smell. To the front office credit, they did offer to have us move rooms. We were already established in the room and really didn’t want to move...however, at this point we were unaware of the rest of the problems I will discuss below. In hind sight, I wish we had moved. Second, the room temperature was unacceptable. My wife and I struggled to sleep as we keep our home cold at night to sleep. I attempted to cool the room by keeping the windows open, which led to us being kept awake from the sound of the traffic. I asked the front desk about room temperatures, and they said the air was switched off. They were going to switch it back on for our second night and if they did, I’m here to tell you, it didn’t change a thing. We had 2 sleepless nights. Third, the water pressure in the shower continued to fluctuate. It would go from normal pressure to essentially off. It would do that randomly throughout the entire shower time. Fourth, the safe/vault was locked and not usable. I imagine that the previous guest left it locked. I don’t blame the hotel for that; however, we asked for it to be remedied/unlocked at the front desk so that we could use it later. It was not remedied. It is still locked. Fifth, upon check-in we were told about the shuttle that could bring us into downtown. We were excited for that amenity so that we could enjoy your social hour and then catch a ride into town. On the night of the 29th we were told that the driver went home already and the shuttle was not an option for the rest of the evening. Why bother even telling guests about it?
Good
7.0
Pros:
Food A and drinks
Cons:
Missing the remote control and guest info book
Okay
5.0
Cons:
Cleanliness, evening reception.
Good
6.0
Pros:
Staff was excellent. Very friendly. Hot chocolate bar was a nice surprise. Great hot breakfast.
Cons:
We should have been told that we would not have access to television in our rooms, and that even if we are members of the Hilton Honors program it would not register in time to use the free WIFI they advertise. Paid too much for lack of basic amenities
Okay
5.0
Pros:
This hotel has a nice spacious atrium.
Cons:
The rooms are dated and urgently need major renovations.The bathrooms are small and poorly ventilated, thus there are areas with mold. The furnishings were badly worn and stained. The buffet breakfast was mediocre. The location was below par.
Okay
5.0
Pros:
Breakfast Mattresses Pillows
Cons:
Hotel is very tired. Dirty wallpaper, soiled furniture. Cold air intakes dirty. Bathroom was so small the door barely cleared the toilet. In its current condition, Ihotel is a ** at best.
Okay
5.0
Cons:
There was mold in the shower.the tub faucet was very loose
Okay
4.0
Pros:
Good breakfast
Cons:
Old dated interior- was put in a smoking room (which I thought went away years ago.
Poor
1.0
Pros:
Location was good.
Cons:
Room was not ready to be check-in and I did not get the room with double beds as I have requested. Also, I got charged double for the room and had to call and get the credit back for the second charge. This was a terrible experience!
Mediocre
2.0
Pros:
Staff was very friendly EXCEPT the housekeeper that lied and stole from us!
Cons:
Housekeeper stole a VB blanket that we left in the room. We called 1/2 hour after we left and they claimed it wasn't there. LONG lines for drinks and buffet. Food not up to par. Not up to Hilton standards for anything! Will not ever stay here again!
Good
7.0
Pros:
Safe and clean place to stay.
Cons:
Maybe the price for the location of the hotel. Doesn't make sense. I saw better locations with similar pricing. I will likely do better research next time when pricing out a room.
Mediocre
3.0
Pros:
The Breakfast selections were good.
Cons:
There was a lot wrong with the hotel: 1. The iron wasn't working it was leaking everywhere. Wanted to iron my clothes the night before and the front desk clerk told me that I had to wait until 7am because he didn't know where the irons were located.
Okay
5.0
Pros:
The morning breakfast. The cook was delightful.
Cons:
not up to Embassy standards. Wasn’t told pool was closed, walked my family down to see a sign saying it was closed. Ordered room service and it arrived 30 minutes past quoted time & part of it they didnt have. No refund offered. Rude breakfast
Good
7.0
Pros:
Location, breakfast was great
Cons:
Rooms are a little dated. Room had a odor. Fire alarm went off during breakfast
Poor
1.0
Pros:
Staff was very friendly however no one offered to help with our luggage. Older lady at the bar had a delightful disposition. The gentleman who made our breakfast and morning personnel made breakfast a good experience.
Cons:
1st room we were given smelled like old mildew. standing in front of bathroom water from ceiling dripped on my wife. hotel felt very unclean.
Good
6.0
Pros:
The staff at the front desk were awesome.
Cons:
Found some dead roaches and found the over all cleanliness of the room was lacking.. Layers of dust could be seen around the dresser in on the bathroom floor near the feet of the sink basin.
Poor
1.0
Cons:
They charged me 90 plus 25 for pool towels i DID NOT get. I call and talked with them and they will not refund me my money.
Okay
4.0
Pros:
The hotel staff was helpful as problems arose.
Cons:
Our room was distugusting to put it nicely. Toenail clippings between the beds and questionable substances on the blanket in the closet. Hoping it was yogurt. :/ Our in room safe was also locked. As well as the mini fridge was leaking on arrival.
Mediocre
3.0
Cons:
Room filthy to include dirty gym shorts hanging in shower paper on floor camode filthy ect
Poor
1.0
Pros:
the location
Cons:
the staff was very unfriendly. we had to move to a different room because someone had been smoking in the first room and the smell was aweful
Good
6.0
Pros:
Beautiful hotel! Nice spacious rooms. Awesome breakfast buffet & evening reception. I had a small issue with my room but management addressed the issue asap.
Cons:
There were a lot of kids there for tournaments. I felt the hotel didn't ensure the teams be courteous to other guests during their stay. Kids were running around the hotel until late hours & were at the evening reception where adults are supposed to chill
Okay
5.1
Cons:
went to relax in indoor pool cause im disabled and could have some fun with family. and for two of the 3 days pool was down. broke my heart and families too only live an hour away but wanted to relieve/relax so pressure off back and actually get to play with kids. paid an incredible amount to stay was basically our vaction for the year cause cant afford another. Pool was down all day on two of the days. All management said you booked 3rd party and its out of our control . well thanks for nothing but heartbreak and depression setting in killing me inside literally. dont know how much longer i have on this earth to spend with my kids and wife,but this is not what i need mentally
Mediocre
2.0
Pros:
The location:close to the city and interstate.
Cons:
The chair in room had burn holes,the shower curtain rod was falling off, the ac fan sqeaks,the pool was dirty,and the spa didn't work at all. I also observed a staff member pick up a towel(by the pool) dust it off with his hand and put it back (for use).
Good
6.0
Cons:
Room was not clean very well. Chair and couch had stains on them. I was a sign yo a heady cap room which I didn't like. I check out early wasn't very satisfied.
Excellent
10.0
Pros:
Breakfast
Cons:
N/a
Okay
4.0
Pros:
Price