Mediocre
3.0
Pros:
Nice location. Secure parking
Cons:
At check-in they couldn’t find my reservation. I showed them my booking.com confirmation and they still couldn’t find it. So they put us into a tiny closet room without A/C (room #31). And then wanted to charge more than what my confirmation showed. They finally gave me the room price that I had confirmed through booking.com, but they seemed unhappy with me about it. They refused to give us the free breakfast that everyone else seemed to get. Not a good experience.
Excellent
8.0
Pros:
Beautifully presented, especially the courtyards.
Cons:
Tiny bathrooms.
Okay
4.0
Pros:
did not try the breakfast. our room was very small , the bed was small. staff very helpful . good location.
Cons:
we had a room adjacent to a courtyard which was great in theory. but people congregated outside our window and talked and socialized so we could not sleep. the sound travelled too well and we had to close our window to try and create some quiet, to no avail.
Excellent
8.0
Pros:
Location was good.
Cons:
They could not accept my credit card on line to hold the room to pay on arrival. I had to prepay on line. I did not appreciate that
Okay
5.0
Cons:
They did not tell us until we were leaving that they included a breakfast with your stay! Language was barrier. Bathroom no shampoo, faceclothes . Tv didn't work!
Okay
5.0
Pros:
Lovely Hotel, Friendly, helpful staff.
Cons:
Even though there were signs saying No Smoking, guests were smoking in the atrium just outside our room. In one area with tables, right under the sign that said No Smoking, were ashtrays for smokers to use.
Good
7.0
Pros:
Charming old section. Very comfortable bed. Bottled water in room each day and good wifi.
Cons:
The soundproofing in the old section. Would have been nice to have fresh orange juice with breakfast as we had been so used to having in Mexico.
Good
7.0
Pros:
Staff especially Anna on the desk up front, very very helpful, with a tricky problem we had with the Law. Thanks you dear lady. from John " Juan" Y Anna Westerveld Enero 25- 27 - 20020. Special greetings.... Para de Canadiences. !!!!
Cons:
There where NO...….. safety bars in the " shower stall " usually a slippery spot. in the handicap unit on the ground floor OH Coffee at 46 pesos to much.
Excellent
8.3
Cons:
Television falta falta.Falta. Also there was no advance notification on a phoned in reservation to earn the gratis desyuno. No fresh water .
Good
7.5
Pros:
Food delicious. All the staff helpful and nice respectful people. The stay overall warm and comfortable. Thank you for your wonderful service.