Hotels near Austin Bergstrom Airport

Pros: the location was nice and the facility looked really clean and welcoming.

Cons: you had to request for cleaning your room in the afternoon. was not informed of the process.

Pros: Very convenience location to COTA. The staffs are very helpful especially at late night. It has a restaurant and vending store at first floor, but we still go to Javi's Best Of Tex Mex for dinner. The bed is very comfortable, I slept very well in it. Would definitely come back again.

Cons: The sound insulation in the room is not good, we can hear conversations next door and loud footsteps (kids jumping around) upstairs around 11pm, luckily we went to bed very late that night due to a work deadline. When we went to sleep (3am), it was all quiet, but would be annoyed if we sleep early.

Pros: Clean, reasonable price.

Cons: I was told I was going to get a free breakfast box, notes were put in computer. Next morning, the other guy said notes were in there, but my stay didn’t include breakfast. It’s not a problem, but I didn’t like how I was told one thing

Pros: Affordable

Pros: I loved this hotel. The architects created a spacious, comfortable, attractive space. The employees were friendly, helpful, and professional. I will stay here again.

Pros: Convenient to major highway

Cons: A lot of construction

Pros: the hotel was very clean, the staff is so friendly and welcoming. their food was actually really good. they really made my stay stress free. if i need a hotel again, this would be my number one choice.

Cons: No honestly. I really have no complaints.

Pros: Clean, modern, new

Pros: Front desk personnel

Pros: Outdoor area

Pros: Overall seemed clean, gym had adequate equipment, staff was very responsive.

Pros: Nice room for a decent price.

Cons: Have stayed before, and would again.

Pros: clean, easy check in, free transportation from airport

Cons: confusion on check out time, cleaning crew knocked on our door 2 hours ahead of time asking if we were leaving yet

Cons: Excellent service for breakfast

Pros: Very friendly and helpful staff! The room has a great size and it was very clean. The bed is super comfy so it was overall a very pleasant stay. Wifi worked, kitchen is equipped ok. The Mckinney falls state park is close by. Absolutely worth a visit even on a sunny day in February.

Cons: Pool could have been cleaner but it's also February... However, on a 85 degrees hot day I'd expect people to use the pool and therefore clean it.

Pros: Room layout and functionality

Cons: It was hard to find the property driving at night . Needs better and bigger signals

Pros: Room and staff

Pros: this hotel is like new... the king bed was very comfortable the room was very large with a kitchen and a sofa bed... everything was really good

Cons: the very comfortable the king bed and the size of the room crews very friendly

Pros: New. Large rooms

Pros: Everything was excellent other than the breakfast. Maybe I read the description wrong but I expected a breakfast bar. Instead there were paper bags with A banana, muffin, and water in them which we had to grab at the front desk area. No coffee bar either.

Cons: Breakfast

Pros: The hotel allowed dogs. It allowed 3 adults to stay in one room, with a king and sofa bed.

Cons: The room smelled awful there was a pile of dirty laundry in the sofa bed and there were no pillows for hide a bed. There was a light on the fire alarm that flashed like a strobe light all night that kept me awake. The staff said it was normal! No airport shuttle. The pet fee was exorbitant.

Pros: The location and the room is excellent! Also great food choices surrounding the hotel.

Cons: The shower could have been a little cleaner but other than that the room was amazing & great space. I wish there was free water in the room, if you drink the water provided it’s a $5.00 charge.

Pros: It was a great place to crash near the airport for my family and I. The rooms were spacious and accommodated 3 people.

Cons: Breakfast was bland and nothing special. Doors closed without warning so that if you needed to grab a last minute item you were out of luck.

Pros: Clean, pet friendly, free breakdast

Cons: Nothing at all

Pros: The space cleanliness and all it had to offer.

Cons: No

Pros: Room was clean and big

Cons: No

Pros: Room size, friendliness of staff, cleanliness.

Cons: It took 12 hours for the a/c to get the room to the set temperature and there was no vent in the restroom. Restroom was very hot when showering.

Pros: Best Austin hotel we have been to. We will stay here again and each time we go. Great shuttle, great staff, super clean and quiet.

Pros: Shower bathroom friendly staff cleanliness

Pros: Very clean, very spacious, kitchen included and very quiet. Overall very nice!!

Cons: Location. Was hoping it was closer to downtown, but it's stikl not that far.

Pros: Clean facilities easy access close to airport

Pros: We booked here last minute after an awful experience at a different hotel in Austin. So thankful we did! The staff was so friendly and accommodating to us. The rooms were so incredibly clean. Overall it just felt so comfortable. We will gladly stay here again!

Cons: It was an extra 5-10 minute drive to downtown.... but it’s totally worth the drive to stay at a place safe and quiet. A short Uber drive and your downtown.

Pros: Full derive refrigerator and microwave. Nice desk, workspace.

Cons: Hard to find, no signage.

Cons: Lacking of customer service, great stay if you don't need to make any requests. If any requests are made they will not be honored

Pros: location

Cons: The girl who checked us double charged our debit card...was a pain to deal with.

Pros: It was good, kinda limited cause the water issue.

Cons: Having only one washer and dryer for over 100 rooms.

Pros: Location near airport

Cons: Breakfast and breakfast price

Pros: I happened to get stuck in Austin 2/15 due to snow. And the staff working this day went above and beyond their responsibilities to make sure each of us were taken care of. Super grateful for their kind, generous, and genuine patience in making sure us stranded travelers were accommodated to the best they could!

Pros: Everything

Cons: How to enter into the hotel.

Pros: Your beatyfull confort.

Cons: I don't like never. It si fantastic.

Pros: Great room, comfy bed, and even good food! Friendly and respectful staff, too!

Cons: I did NOT like the morning shuttle driver . He was rude to the point of being mean to me, the other passenger, and people unloading at the airport - including raising his voice at us. He was a total jerk!

Pros: Proximity to airport

Cons: Room had a musty smell, and the ceiling had cracks in it

Pros: Very clean. The bed was comfortable and the a/c worked like a charm. It was quiet and the thermostat worked properly. The staff wore facemasks which is really important right now. We were very impressed with Hyatt Place.

Cons: The only drawback: there is no microwave in the room. We had to go to the lobby to warm up our dinner.

Pros: What I liked the best about this hotel is the overall cleanliness and the style of the hotel!

Cons: There wasn’t anything I disliked. This is one of my favorite hotels to stay in!

Pros: From the shuttle driver who was remarkably helpful to departure all was perfect. The shuttle driver was a most excellent representative of excellence

Pros: The hotel is in a great location for airport travel. Very clean and welcoming.

Cons: There was a $14 charge to just park for the night. I did not see this in any disclosure from the hotel when I booked the room.

Pros: The friendly staff and the cleanliness of the hotel.

Pros: Can't go wrong with a Hyatt Property. This one is new, clean, sleek, has good on site & staff was great !

Pros: Amazing hotel, with amazing customer service!

Pros: Super clean and good location

Cons: Austin airport hotels required to charge guests to park. I was upset they said it was $14 additional per night. However I still didnt see a charge for it. Also, free breakfast is only for Hyatt reward members. I recommend staying off airport if u can

Pros: Beautiful place , well kept & clean !

Cons: No complaints at all !

Pros: Quick and efficient check in and a comfortable room for the price!

Cons: Cleaning lady who showed up at 9:00 and did not listen to our protests that we were still in the room. Had to get up, meet her at our open door (that she opened) and tell her we did not want her there.

Pros: The staff was amazing! We lost power for a week during the Texas freeze, and this place became like home. The staff took the best care of us, knew who we were by say two, and made us feel comfortable during a massive storm. Would go back just for the staff.

Pros: The staff is awesome!

Cons: No

Pros: Clean room, comfortable bed, and the nice staff!

Cons: Everything was good with hotel. I just feel they should update their info on sites because we thought we booked a hotel with a hot tub, but they didn't have any hot tubs! The listing stated their was. The reason for the 7 rating.

Pros: During the tragic ice storm, Paul, Aaron, Brianna and Laurie were amazing hosts. We were stuck in TX for 6 days, can’t explain what we went through it’s unfathomable and indescribable. It’s about your people and being human and caring that goes beyond a job. Behind the scenes in their own lives they had no power or water but their first concern was us. It doesn’t get better than that. They are not just employees of a holiday inn they are professionals who deeply care about people and deeply committed to the holiday inn

Cons: Texas could have not had an ice storm, first one like this in 72 years

Pros: During the snowstorm the manger told us we didn’t have a room even after we had confirmed directly with just hours earlier. As we had nowhere to go his words to me we’re simply “I don’t know what to tell you”. There was no offer to help, no offer to get us coffee or let us warm up at the minimum.

Cons: The staff could not accommodate us and did not seem eager to help. I understand it was the middle of a snow crisis but, rather than overbooking rooms and not telling people until they show up, they could have at least had the courtesy to call us or let us know on the phone. They also could have made makeshift space as it was an emergency with people dying.

Pros: The service and rooms

Cons: I had to pay to get breakfast

Pros: Newly remodeled. Clean . Comfy bed

Cons: Room was a little humid

Pros: New hotel between the airport and downtown. The place is super clean and the staff is great. Airport shuttle was a great bonus.

Cons: There is nothing within walking distance.

Pros: Everything was great everyone was very nice and helpful for sure booking again at this location.

Pros: Shuttle service to airport. Availability of bar. Nice pool and patio.

Cons: Gratuity of 18% automatically included in bar tab.

Pros: The staff was very friendly and helpful! The room was clean, bed was very comfortable, and air conditioner worked well. Excellent experience.

Cons: N/a

Pros: Very clean, since were relying on the hotel shuttle to get to the airport we were happy with the lounge/restaurant and our waitress great! The food was very good also!

Cons: We were on the end by the highway and heard semi's traveling on the highway all night long.

Pros: Amazing room with big king sized bed. Great bath products.

Cons: Would have loved it if breakfast was free but everything else was great.

Pros: Room was great and staff was friendly.

Cons: Charge for continental breakfast.

Pros: New and clean. Nice bar area and great rooms

Pros: The staff is very helpful. The design of the room is well thought of.

Cons: The front desk staff went out of their way to help us.

Pros: Ease of access for the business I was in Austin for.

Cons: Billing process absolutely sucks!!!

Pros: The service here is always great! My wife and i stay here every time we are in austin.

Cons: The room wasn't as clean as before. A few water stains on the floor in the bathroom and the drawers had some left over trash from past customers. However, the last 4 times we stayed in this hotel, the rooms were impeccable.

Pros: They were helpful

Cons: The gentleman who checked me in was way too fast and I felt extremely rushed or a bother. In the morning the room service staff was soooo loud clanging and banging around. I have no idea what they were doing. I put the quiet please sign on my door but that didn't do much for the noise.

Pros: I arrived at the holiday inn Austin airport with my kayak reservation in hand. However they could find no record of the $169 pre-paid reservation so they charged me $219 in addition. Had I known it was going to cost me over $400, I would have stayed at the W! Also traffic is terrible on the only road able to access the hotel because of highway construction.

Cons: The hotel is brand new and clean but very expensive when you are charged twice!

Pros: Clean!

Cons: The Hotel LOST POWER on 2/19/2021. We were EVACUATED on 2/20/2021. They surrounding hotels all had power. This one had a relay problem we were told, and it wouldn't be fixed until Monday 2/22/2021. I would like MY FULL REFUND PLEASE!

Pros: It was clean and well designed. Good staff.

Cons: front desk clerk with blonde highlights was rude

Pros: I enjoyed my stay very much. The staff were friendly and my room was nice, clean, and comfortable.

Cons: n/a

Pros: Didn't let me stay for the duration if was booked for.

Cons: if I stayed for the duration it was booked for

Cons: Front desk clerk was very cold and did not seem very welcoming!

Pros: The property was great. Spacious and loved the amenities. Full fridge was awesome and the coffee maker was a lifesaver.

Cons: There was nothing I didn’t like about the property.

Pros: Everything about the property was great. I would honestly stay again.

Cons: I was charged a bigger amount than the one given on the receipt.

Pros: The rooms are clean

Cons: That we have separate floors

Pros: Clean, friendly staff

Pros: Clean and comfortable.

Pros: excellent frontdesk staff !!Hotel employees Clean big rooms

Cons: Kitchenette not equipped enough and cheapn noisy A/C

Pros: Friendly staff that assured my quick and efficient check in and transfer to airport. Saline pool so relaxing, and great breakfast the next morning.

Cons: Wait time upon arrival; door locks wedged with paper so they wouldn't actually lock (to pool and fitness center)

Pros: Very helpful staff.

Pros: Nice staff, place, good location. The only thing that I needed was a firm pillow choice.

Pros: Very clean and the staff was friendly and helpful.

Cons: I was traveling with my boss and booked 2 rooms through Kayak. I showed up with my booking.com confirmation and the hotel had no record of my reservation. It was Wednesday night in Austin, TX and almost the whole city was sold out (everything at the Home2 Suites level was long gone). I ended up finding a shabby hotel across town which I ended up taking only because I didn't want to drive another 30 min -1 hour to another city as my boss had the first flight out of Austin the next morning. Totally unacceptable experience as it not only reflects poorly on your company, but me personally and professionally.

Pros: Cleanliness of the room.

Cons: I was charged when I made the reservation which I did not think would occur.

Pros: The staffing were nice.

Cons: There was no kitchen and microwave.

Pros: We thought it was part of the hotel stay but wasn’t. Was good. Everything was great

Cons: Nothing.

Pros: Very comfortable bed. Great pillows. You plenty of hot water for shower.

Cons: N/A

Pros: I like that it was 15 minutes from downtown Austin. I thought the cable was really good also. I like that it was quiet and in a private location.

Cons: I did not like that I found hair in my sheets and in the bathroom floor. I thought the breakfast was laughable. It had a small bagel, two cold boiled eggs, yogurt, and a choice of tow cereals. It should have been a hot breakfast where they asked us what we would like. The bagel did not even have jelly. I wanted to make waffles and the had not waffle mix. They need to have someone their who is making waffle or eggs and passing out pastries as well.

Pros: Room was fine till we saw a roach going across the desk.. Tried to get it but it got away. To late and to tired to deal with it at the time. Had to get up early and check out to catch flight.

Cons: Room was fine till we saw a roach going across the desk.. Tried to get it but it got away. To late and to tired to deal with it at the time. Had to get up early and check out to catch a flight.

Pros: It was quiet. Close to restaurants and a coffee place.

Cons: The room had bottle caps under bed which made me question just how well it was cleaned. I stayed at a Hampton in Phoenix at the end of August that was very well maintained for cleanliness including air purifier in room and saran wrapped remotes.

Pros: Beautiful and clean!

Cons: Got rid of shuttle service during Covid. And booked this hotel to use the shuttle service.

Pros: Location

Cons: I found bed bugs in my bed and they moved me to a new room without an apology and made it seem like it was my fault. I noticed multiple bug bites on my arms and legs the second And third dayS of my stay and couldn’t not continue the Last night.

Pros: great customer service at the front desk

Pros: Friendly STaff

Cons: Rooms a little out dated..Staff was ok, Need more multi cultural staff members on board..

Pros: updated, room interiors are modern and clean.

Cons: room did not have mini fridge, shower head needed maintenance

Pros: Clean nice good location

Cons: No

Pros: do not understand why I have the room charge twice, someone wants to explain what happens?

Cons: do not understand why I have the room charge twice, someone wants to explain what happens?

Pros: The friendly staff!

Pros: check in was fast room was neat and clean

Cons: Water smelled like fish guts.

Pros: The stay was very enjoyable and the hotel was one of the best we've stayed at. We would definitely stay there again.

Pros: Especially liked service staff friendliness. A special thanks to D. J. Collins, the night clerk. He helped us contact some new-found friends for whom we didn't have the last name or room number. He knew and followed all of the privacy rules and passed a message to them that allowed us to contact them. We also liked the fact that you gave the cleaning staff part of Thanksgiving day off. We didn't mind at all that there was limited cleaning service on Thanksgiving. Our air conditioning wasn't working one morning, but the lady at the desk had it fixed while we were eating breakfast. Please pass on to D. J. and others our appreciation. ---- a retired couple from Missouri

Cons: We didn't need the refrigerator, but we did notice that it had been revoved from the cabinet. Otherwise, We have no complaints about the hotel or its service.

Pros: The man at the desk, Jeff was very nice and helpful.

Cons: I was not happy with my stay at this hotel because I did not get the room that I had booked. My room was supposed to have one king bed, and instead, it had two double beds. I was told that they had no more rooms with king sized beds, even though I booked my room almost a week before my stay. The beds were also not very comfortable and the pillows were not either. Overall, I was pretty unhappy with my stay at this particular Hampton. In the past, I have always liked staying at Hampton because of how nice the rooms are, and how comfortable the beds are. I did not have that experience this time.

Pros: Close to the airport with shuttle service to and from the the airport. The shuttle was broken down when we needed to the return to the airport, but the Hampton in paid for our Taxi.

Cons: Its a hampton inn. You pretty much know what you are getting when you sign up. its a hotel with a clean bed, and free breakfast. Nothing to rave about, but at the same time nothing to complain about

Pros: Nice clean room. Great location for us.

Cons: No breakfast.

Pros: The beds were comfortable. The location is wonderful

Cons: When the water went off we asked for another room because we could not flush the toilet. The staff were so rude about it. We were understanding about the situation, however we did not deserve to be treated so rudely

Pros: How the staff made sure my mother in law was taken care of and made sure she was comfortable and felt safe

Cons: That the shower was a walk in so it was help people who are in wheelchair or who have hard time lifting thee legs to get in the shower

Pros: The location was perfect for me! It is minutes away the the airport, VA clinic, I-35 and the 130 toll road.

Cons: The bathroom doors do not lock and the television turns off every 2-3 hours. It tells you to press okay to continue watching but that feature never works.

Pros: Cleankiness

Cons: No dislikes

Pros: The service was great. The rooms were comfortable. The location was perfect.

Cons: The hallways were unclean, as well as the stairways. They remained dirty for the 3 days I stayed there. The shower in my room was not working, I reported it and it was never fixed so used the adjoining suite shower.

Pros: Location

Cons: The clerk when checking in was not the most welcoming. She put me on the first floor without asking my preference. The pillows were extremely horrible and did not have any support. The shower was horrible, had rust stains and the tub floor was warped.

Pros: Location and it was clean

Cons: No breakfast not even a bag with a breakfast bar or a roll and a piece of fruit only coffee in room

Pros: Very clean. Quie TV and feels homey

Cons: No complaints

Pros: Location and accessibility

Cons: We’ve been staying at this LaQuinta whenever we travel to Austin to visit family. When Wyndham first took over the property it was very well maintained. Over the last couple of years that has declined and appears to be falling into disrepair, much like many of the other Wyndham properties. Very disappointing

Pros: The location of it was nice in austin city by the airport.

Cons: Very disappinted that there was not even a single bottle of water in the room as complimentary. Especially when you offer a coffee machine with coffee, you would expect atleast a bottle of water to make the coffee with. The blanket was dirty and stained.

Pros: I liked that it was close to a lot of our favorite restaurants.

Cons: The lady up front was really rude. She was not friendly or welcoming at all. The ac unit in the room was not working we were hot all night. The king size bed had only three small pillows which made it uncomfortable to sleep all night.

Pros: Microwaves and refrigerators in all rooms

Cons: no promocodes

Pros: Close to the airport.

Cons: Loud metal doors to the rooms that were slamming shut all night long.

Pros: The bed, and that it's dog friendly!!

Cons: ___

Pros: Beds

Pros: Good location in the city.

Cons: Rooms are not clean

Pros: Location

Cons: It is advertised that they have a pool and offer breakfast but they currently don't. It was a big let down that my kid couldn't go swimming.

Pros: I love this hotel's location and cleanliness and the size of the rooms

Cons: The staff can be a bit rude at times

Pros: Very clean place, front desk is always more than willing to help out with any issues, they do a good job keeping the Austin homeless out of the parking lots.

Cons: Nope. It’s perfect for our work stays

Pros: Very clean. Very very clean place. Front desk is always more than helpful. The “snack pantry” has a great selection for us road workers. Very close to restaurants and nightlife.

Cons: Not really anything they can control but we did have gas cans stolen from our work trucks. Some of the “Austin wanderers” like strolling thru the parking lot but security normally does a good job at removing people that don’t need to be

Cons: You change the price on me. Yes

Pros: Location,Staff fine. Back door was locked and key wouldn’t work, they just left unlocked,

Cons: Last night we had evacuated people from South moved in and couldn’t get another room Thurs night, ok, We got another room in Bastrop,Tx.

Pros: Will not clean room, want bring towels or make beds

Cons: They want clean room or bring towels or make beds , there making good $ now,

Pros: Location was excellent

Cons: My room was next to a jungle party... loud music, loud street language... horrible! My travel schedule had me too tired to complain in order to attempt a room change.

Pros: Very clean and friendly staff

Cons: None

Pros: Everything

Cons: Hotel stay was excellent

Pros: When I left

Cons: The rooms and the the manager decision about an incident with the air conditioning

Pros: The hotel location was close to where I needed to be during my stay.

Cons: It continues to advertise comp breakfast and open swimming pool which both are false. The room was not thoroughly cleaned as should be. The bathroom sink would take almost an hour to drain after use. A lamp had a glasshade that cracked due to heat of bulb

Pros: Very dirty place, dirty dore nob, elevator trashy, dusty carpet, they don't care about sanitation

Cons: Location

Cons: Non of the amenities advertised were available. Changed rooms after the first night due to cockroaches on the coffee bar. Asked front desk to extend check out, next day manager was at my door stating that late check outs not allowed. Very rude. Horrible.

Pros: The location in comparison to where I was going. Short distance.

Cons: The glass lamp shade cracked due to heat of the size of bulb. The refridgerator freezer section was iced over. The sink in the bathroom would not drain properly. The hotel could have provided complimentary snacks since not providing breakfast but did not.

Pros: Location n ease

Cons: Ac unit wasn't able to keep room at 67 degrees plus last 2 notes I smelled burned or overheated compressor on ac but I was too tired n dehydrated to switch rooms

Pros: It was easy to locate from the airport.

Cons: No free breakfast, as advertised. (No coffee. No "to-go" bags, either) No swimming pool, as advertised. The room was adequate.

Pros: I have stayed many times. Nice hotel with good location.

Cons: You advertised breakfast included. There was no breakfast. You advertised pool. It was closed. I had planned a leisurely afternoon swim and a breakfast meeting in the morning. Neither happened.

Pros: Close to stores

Cons: Customer service sucks at this location

Pros: Great location with friendly staff.

Cons: My room had a weird scent and the elevator was too loud.

Pros: The staff was excellent. One member even

Pros: The staff were wonderful - meeting unexpected needs graciously and with kindness.

Cons: No

Pros: It’s a quiet location that is easy to access.

Pros: The locations is good

Cons: The morning of our first night there at 8am we were trying to leave the hotel and we got stuck in the elevator. The elevator arrived at the first floor but the door didn't open. We called the front desk using the elevator wall speaker phone. The lady said, I'm coming over and getting help. We didn't hear anything. 3-5 minutes passed, we called her again and she said: "don't worry about it!" I'm getting help to get the door open. How can we not worry about it? We are stuck there and is very scary. No one talked to us. No one made sure we were ok. I could have been a diabetic or with another serious illness. Also, with covid-19, one of worst places to be, for an extended period of time, is an elevator. Finally we saw that someone had inserted a metal stick thru a hole but he didn't say anything and was trying to move a mechanism. He tried several times with no success. He could have asked us to do something. My husband kept asking, what are you trying to do? Do you want me to help and do something? My husband figure out what the person was trying to do and he moved the lever that open the door. The person outside didn't know what to do at all and he could have taken another 30 minutes trying. We were stuck for about 10-12 minutes but felt at lot longer. We come out and we see a young Hispanic guy and he was nice and apologized for the trouble. No one else said anything. The lady who had answer the phone was busy preparing breakfast. A men in the reception left his post when we passed by. No one asked us anything and no one made sure we were fine. We really wanted to check-out and leave at that moment but we needed to make an appointment, the reason we had traveled to Austin for. We are very disappointed with the Marriott company. We understand the situation with covid and having less employees but the hotel seem at full capacity. There needs to be more employee training and more maintenance at this hotel.

Pros: Everything was clean and easy to get too. Love the layout of room.

Pros: Very nice and clean. No problem with bringing toddler.

Cons: No free coffee in lobby.

Pros: Service, room was spotless , low deposit hold

Pros: Location

Cons: Shuttle not available for early am flights

Cons: It took awhile for the staff to program the keys. The door to the room was hard to open.

Pros: Nothing

Cons: Everything

Pros: It was clean

Cons: I was under impression there was a free available breakfast but there wasn't and the tv would only let you watch things if you paid.

Pros: The Bistro manager.

Cons: No, everything was fine.

Pros: Proximity to airport

Cons: Out-of-the-way location.

Pros: updated lobby,good location, clean

Cons: only one working elevator, house keeping knocked on door at 8 in the morning trying to come in to clean

Pros: Served my needs.

Cons: Nil

Pros: Did not stay long enough to have an opinion

Cons: You could not see it from the hwy,GPS says you've reached your destination and we could not see it definitively need better signage

Cons: Room was very Hot

Pros: The staff were so friendly and helpful, especially the airport shuttle driver

Cons: The location is slightly creepy with an abandoned hotel right next door and some sketchy characters nearby

Pros: Clean modern room

Cons: Worst shower in years!!!

Cons: Bathroom in room.

Pros: Super nice all the amenities

Cons: The only complaint I have is even though I had a reservation I had to wait about a half hour for a clean room at 5:00 pm.

Pros: clean and staff is warm and welcoming. Starbucks in lobby helps

Cons: location is less than easy to get to. If your having to stay near airport this is a clean cheap option

Pros: Friendly staff.

Pros: Location by airport, spacious room

Pros: Breakfast was awefull, taco tortilla was soggy..

Cons: Clean room and comfortable bed.

Pros: Beds

Cons: Breakfast was soggy

Pros: Fridge and microwave in room

Cons: Negativr

Pros: The room was excellent. Very clean and spacious. Beds were exceptional comfortable and the best.

Cons: Nothing everything was nice. Loved the room and bed.

Pros: I liked everything its was very big and quiet.

Cons: The morning staff.

Pros: Nice tub

Cons: Smoke alarm was going off in first room. They moved me to different room . Smoke going off there also. Smoke alarm not going off. It was beeping about ever 10 seconds. Let office know and they came up and took alarm out of room. (So no alarm).

Pros: Breakfast and the room was clean and comfortable.

Pros: The workers are nice

Cons: The big room

Pros: Close to the airport and quiet.

Pros: Good location

Cons: 3 days with no room cleaning service. Loose tile on bathroom floor and loose toilet seat

Pros: everything

Cons: nothing

Pros: Staff

Cons: No

Pros: The king suite room was large, comfortable, and very clean. Great customer service and modern amenities. I liked the high ceilings, good air conditioning, and crown molding. The smart TV with access to Youtube and ability to log into Netflix was a great bonus.

Cons: Although Riverside Dr has improved in the recent years, it is not a neighborhood that you want to go for a jog in. Just be aware of your surroundings.

Pros: The design is great and very comfortable. Great value.

Cons: I found a live cockroach in the bathroom!

Pros: Clean rooms and a good breakfast

Cons: The thin bacon

Pros: Big room, great breakfast, comfy beds, good location, shuttle service, good TV

Cons: One mattress was producing a strange sound when I moved - like metal on metal (probably springs).

Pros: Breakfast was decent. Rooms were big, hotel was clean. Front desk staff was very helpful at check in/out.

Cons: Air conditioner was loud when on. Mattresses were very uncomfortable.

Pros: Friendliness of the hotel staff.

Cons: No.

Pros: Location

Cons: Room had really bad smoking smell when I checked in

Pros: The young lady at the front desk was as very friendly and helpful

Cons: The location is right by construction, it was a little loud. The bed was a little lumpy

Cons: Horrible shuttle service and lausie bathroom with no tawells

Pros: Pretty lobby. Good breakfast. Friendly staff.

Cons: Horrible lighting in bathroom. Room smelled musty. Uncomfortable pillows. Biggest disappointment was the climate/thermostat in our room. Even when temp on thermostat said it was in the 60's, it still felt damp and humid.

Cons: Lack of full service shuttle van to the airport.

Pros: This is the best hotel we ever stayed at. We loved every second of it. Incredibly clean and the nicest staff we have ever encountered.

Pros: breakfast

Cons: outdated facilities, looks like they are trying to update the rooms/bathroom but they need to not cut corners.

Pros: Kind staffs Clean facilities

Cons: No good accessibility to store and restaurant

Pros: Staff was great

Cons: Paper thin walls. Heard everything from people walking above me to vacuuming floors.

Pros: The room was comfortable and clean

Cons: I checked in at 11pm and left at 4am and still had to pay full price. The shuttle never came to get me from the airport so I had to call for a taxi after sitting there for over a half hour.

Pros: typical BW Plus. I like staying at BW Plus because of the consistency of the properties... I travel a lot and I like knowing what I'm getting. Great job again Best Western! Keep it up...

Pros: The a/c

Cons: First off, I was charged by kayak. Then I proceeded to get charged by the hotel. Then the night staff could not find my reservation. This lead to a long wait. Then he finally gave me a card to my room, well it was not quite my room. As I entered that first room I found a naked man sleeping on the bed. At this point I was tired and frustrated, so I went back down to the desk. The employee found an unoccupied room. The room was new, but the fit and finish of the construction is terrible. The paint had a horrendous smell, and all the seams in the drywall was very visible. Overall it was a terrible venture down to Austin.

Cons: Didn't like the limited options of bars/restaurants.

Pros: Beds and room were clean, staff was helpful and kind, we were comfortable and undisturbed by others

Cons: the breakfast was unsatisfactory, the hot food was unbearable and the items such as bagels and pastries tasted stale, we were informed that the pool was unusable during our entire stay because of one night of rain that "disrupted the chemicals" and that there was nobody available to fix it. that was a major disappointment for us and other guests.

Pros: Very clean and comfortable rooms. Friendly and helpful staff.

Cons: Nothing.

Pros: Great for a one night stay

Cons: Nothing really

Pros: This hotel was equally close to the airport and close to the city. It made staying in Austin very convenient. The room was very clean and the staff pleasant.

Cons: The walls were very thin. We could hear everything above and around us at all times of day and night. Made sleeping a bit difficult.

Pros: Bed

Cons: The shampoo, soup, conditioner, hair dryer

Pros: I LOVED THE STAFF!!! What awesome, wonderful, fantastic people!!! The room was beautiful, extremely clean and most comfortable, but it was the staff that made out stay here wonderful! I can't wait to stay here again!!!

Cons: Nothing, everything was perfect!

Pros: The staff , I helped a man who slipped and fell and they were awesome help

Cons: I went to take a break from doing work in my room and the staircase was flooded with water, not to mention random fire alarms going off during the night

Pros: I did not like i was accused of smoking bc a smoke detector went off while i was showering. And i was chharged $250.00.

Cons: I did not like i was accused of smoking bc a smoke detector went off while i was showering. And i was chharged $250.00. I called to ask what the additional charge was as i was unaware of damages. I was told by manager fabiola that since i smoked i was charged. Ahe said that i removed the cover off a detector to try to silence it. I told her when i was in shower that morning, the steam set the detector off and that the cover fell then. I never thought that would make me responsible for an allegation she was adamant about. I also informed her i had been bitten by what i think were bedbugs. She said they treated the hotel and all bedding is wrapped. She didnt listen at all and was rude. Then told me she was gonna end the conversation and hung up just bc i asked her how they can charge in an inflection she apparently thought was confrontational. I was not happy especially bc i didnt smoke in that room at all ever but was accused of lying. Yes i was defensive naturally and rightfully so. But i in no way form or manner cursed of said anything derogatory to her. I am very upset with the unprofessional and tacky treatment i was given

Pros: The breakfast attendant was super nice! I can’t temper her name but she said she only worked part time.

Cons: The property seemed dated and the construction in around the airport area is terrible.

Pros: Friendly staff, very accommodating.

Cons: The lever you needed to pull up in the tub to divert water from to the shower head was corroded in place to the bathtub spout position. I pulled as hard as could and couldn't budge it. The manager had to fix it. Also, there were no hangars in the closet

Pros: Good and fresh , clean

Cons: More light outside by the entrance,

Pros: Friendly staff and clean environment

Pros: Clean, staff was helpful

Pros: Very clean.

Cons: They put us in a handicapped room without asking us. We aren’t handicapped so the shower didn’t work well for us.

Pros: The best part of this hotel is the location and shuttle. The staff was also friendly and accommodating.

Cons: There were no breakfast meats and my first room smelled like smoke. I was moved without incidence.

Pros: Large rooms

Cons: Told AFTER arrival that they don't allow park & ride to the airport, which is the reason we stayed there! They also said they have few rooms with 2 beds- fortunately they found us one and luckily we were also allowed to park & ride since it was a 24 hr

Pros: Nice hotel, the room was very nice. Close to the airport which was nice.

Pros: Spacious rooms

Cons: Nothing really. Loud kids were running in the hallways

Pros: Great breakfast easy to access the highway. Close to the airport and track.

Cons: The staff wasn’t great

Pros: The floor plan of the room, fitness center and breakfast

Cons: For a three star it was pretty good. I did not have many improvements to suggest

Pros: Clean and a nice hot breakfast.

Cons: Why in the world don't they add exhaust fan in the bathrooms! And they gave us a Handicap room also.

Cons:  

Pros: Spacious, good bed, cold ac, good pillows, great shower, great front desk staff on check in.

Cons: Breakfast not all that appetizing, hallways too warm.

Pros: It was near the airport.

Cons: When we entered the room, there were three women in it, who said they were "inspecting" it. It was after 4, and check-in was at 3, and they had just started the dishwater, which was very loud. We had to listen for over an hour. The AC was also very loud

Pros: The hotel and room was dirty and need updating.

Cons: It needs some repairs R

Pros: room size and breakfast

Cons: elevators were distance from front desk and one was out of order.

Pros: The price was awesome

Cons: The elevators not working properly.

Pros: Nice Kitchenette

Cons: Couch did not seem clean

Pros: Clean - Good location - was only there one night, so had very little interaction with staff. Nice breakfast included. I would stay there again.

Pros: Front girl was quick during my check in and very nice.

Cons: I loved everything!

Pros: Staff was friendly. Bed was comfortable.

Cons: Super old and dated. Furniture in bad shape. Wifi kept dropping. Hallways and public areas smelled like body odor.

Cons: Rude front desk. Unfriendly, confused about room types, unhelpful Given handicapped room when told would not be given one

Pros: location

Cons: staff was rude

Pros: Large rooms

Cons: Location industrial area

Pros: Staff was nice.

Cons: Old, dated, musty smelling rooms.

Pros: Location

Cons: Had ants running throughout bathrooms of first floor rooms. Moved me from one that was worse but second one also had ants.

Pros: Location

Cons: The room was not cleaned. The bed was made but that's it

Pros: It was average.

Cons: Simply put, there are hotels on both sides I went and checked out after I saw mine. They were both better. My room had holes in the furniture upholstery, the toilet didn't flush well, the elevator was slow. Meh

Pros: About a 13 minute drive to downtown Austin. Clean sheets and good room size.

Cons: There seemed to be no updates to the hotel since the 90s. It could have been cleaner and smelled better. It smelled like it had been closed up for years (not pleasant).

Pros: the breakfast, bath tub in the hotel room, and a full kitchen, and 2 tv, one in living area, one in bed room. The basket ball court was neat, pool, and grill area, and a complimentary dinner was very nice.

Cons: There was vomit near elevator, and a strange man stumbling around with a black eye, that smelled bad on the floor we were on, and the bathroom towel had rat poo poo crumbs in them when you unfolded it.

Pros: Breakfast and amenities.

Cons: Bed could be more comfortable.

Pros: The bed in the room

Cons: The staff, was totally insensitive and unaccommodating. My car broke down and the whole ordeal of trying to get the car fixed caused me not be able to make it on Friday, I called around 9:30 PM or so totally stressed out and they would not accommodate me

Pros: It was the cheapest option for the star rating. And it showed. Perhaps it would be good if you were staying for longer than one night.

Cons: The a/c did not work. Room was underwhelming. Suppose it would be good if you are staying for longer than a night.

Pros: Location was great. Kitchen was well stocked.

Cons: When I called to request a king bed, they told me it was a $20 upcharge. Also, breakfast was supposed to be at 7:30. Scrambled eggs were not ready until 7:50.

Pros: They allowed us a later check out time.

Cons: The walls seemed to be paper thin.

Pros: Left my purse there. Housekeeping turned it in. Everything still in it. Very clean hotel.

Pros: Staff and location

Cons: No breakfast.

Pros: Location of hotel was great!!

Cons: When we arrive to our room there was gnats, the front desk attendant was awesome in switching us to another room immediately.

Pros: Needs airport shuttle early morning before the shuttle driver shift started. They called an uber for us - great service.

Pros: Clean....kids loved the pool...

Cons: I didn’t like that the breakfast was not self serving... they need to give guess a voucher to Denny’s next door for a hot breakfast...

Pros: A great place to stay with helpful staff, clean and comfortable rooms, and a good breakfast to begin each day on this pleasure trip.

Cons: road construction in the area did affect times to drive to and from some events in the city.

Pros: Breakfast was outstanding. Maybe the best complimentary breakfast I have had.

Pros: Staff was kind and the room was clean

Cons: Nope

Pros: The breakfast was delicious

Cons: Yes. I complained to the hotel the bed pillows where dirty. Smelt of body-odor. They have not contacted me to discuss. Very this disappointed.

Pros: Proximity to the venue

Cons: Bugs in room, walls had brown stains

Pros: very convenient location. took the shuttle to and from the airport in only a few minutes. took lyft to downtown Austin, cost around $11 one way. great selections for breakfast. Will definitely stay there again.

Pros: the Keurig coffee single serving in the rooms were phenomenal. Also, the rooms were just so well designed. So practical and accommodating. Had a desk/table on side of small kitchen with fridge(too bad I forgot my drinks when I checked out in the fridge).

Cons: I think the sink area was a little small. My wife and I competed for space for hygiene items. Other than that, our room stay was superb!

Cons: The room is supposed to meet ADA standards but the king size bed inhibits a wheel chair.

Pros: I had booked my hotel few days ahead and when I was ready to check in, someone had signed my room and my room was booked to that person. I waited at least 30 mins to see what they could do for me. It is unacceptable that they had given my room to someone.

Pros: Rooms were clean and comfortable.

Cons: The pool area! Water in the main pool was grimy green and disgusting. NOT CLEANED.

Pros: Room seemed relatively clean.

Cons: Rude staff, I observed them "managing" complaints from other guests and they were very unaccommodating even though they had made a mistake. We were on the first floor and there was a street light shining into our window and we only had a sheer curtain.

Pros: The room was decent.

Cons: Although we reserved our hotel a week in advance and checked in a lot later than the check in time, our room was still not ready. Then they were going to try to give a room that we did not reserve and that would not accommodate all of us.

Cons: Very loud. Could hear noise in the hallway.

Pros: Great breakfast choices

Cons: No

Pros: being off I-35, less expensive for an overnight stay, Breakfast bar was well stocked and fresh...being able t sleep in was also appreciated

Cons: pillows too soft, might want to have thicker density "cool" pillows like those sold at Matress Firm

Pros: Beds were amazingly comfortable and loved that the window opened! Room was nice & big!

Cons: They serving breakfast at 9:30am which is really early for people that stayed out to enjoy Austin's nightlife! 10:30-11 would make it perfect!!

Pros: Comfortable bed, soft and firm pillow option, good breakfast

Cons: Air conditioner was VERY loud Blow dryer was worthless No black-out curtains Use of styrofoam plates and bowls at breakfast is an outrage--we know how bad this stuff is for the planet.

Pros: The rooms were very clean, no smokey smells. The pool was very nice and hot tub was even better. The shuttle bus was very accommodating for our flight out and for our return.

Cons: Breakfast wasn't served early enough for our early flight out.

Pros: i previously stayed in a holiday in express in San antonio and had a good experience so I thought I'd stay with them again. Just as I expected, the room was clean and the floors were hardwood instead of carpet (that's different)!! Staff was super nice and friendly. If you need help with transportation they have a shuttle to and from the airport and phone numbers for taxi's. Check in and out was less than a minute. Beds were comfortable and food was good. I enjoyed my stay!

Cons: Nothing I can think of.

Pros: Rooms were well furnished, clean and roomy(had an "Executive Suite"). Coffee was better than expected.

Cons: Shuttle service was a bit sluggish, long wait after calling in and got ambiguous responses on inquiries.

Pros: spacious rooms, acceptable breakfast.

Cons: when I checked in my first floor room was full of crickets crawling up the walls, curtains and across the floor. I asked to be moved, and the desk clerk told me "it's cricket season" as if that was an acceptable reason for me to have to sleep with them inside a hotel room. I had to insist to be moved. He told me more than once they were sold out and had no rooms. When I demanded he call another Holiday Inn and get me a room, he magically found an empty room on the 4th floor.

Cons: I didn’t like that we had to pay for parking!

Pros: Outstanding Experience Overall!

Cons: N/A

Pros: Convenient to airport, very clean and great value.

Cons: Nothing, everything was great.

Pros: Very nice and accommodations were excellent. Airport driver very friendly.

Cons: Nothing

Cons: Yes they advertised a king room with fridge and instead it was basic barely Coffee maker had petrified white gunk and all glasses were streaked with same streak as counter tops when cleaned

Pros: It's location.

Cons: The tub drain was plugged. It took me a lot longer to take a shower because I was in a pool of water, and it was gross.

Pros: Pool was great. Being so close to the airport with shuttle service was very convenient

Cons: No

Pros: final desk clerk aknowledged our challenges and provided a discount for their confusion and technical issues. Also had some challenges w/food and service in the bar/restaurant as well as the Starbucks location in the lobby.

Cons: I did not appreciate most of the front desk staff - they were not kind nor were they helpful - Save for the last woman who finally got it all straightened out and validated our having a challenge.

Pros: Location to airport

Cons: The rooms looked old and needed renovation.

Pros: Comfortable and so close to airport. Maybe a bit too close when jets take off north.

Cons: Jet noise on morning of departure.

Pros: All staff members were friendly and helpful. Service and food at restaurant and lounge was fantastic. Great location at airport.

Pros: The location

Cons: The room was very standard. Outdated. I was expecting something much nicer for what I paid and where we were staying. On top of the high price I had to pay for overnight parking. NOT a perk. I was not satisfied at all.

Pros: Good location

Pros: Location, rooms and amenities.

Cons: The attendant at check-in seemed angry/put out at the questions I asked. She talked down to me when she answered. All other staff was excellent.

Pros: The staff was really friendly, great cost for the room size as well.

Pros: The staff and location were good.

Cons: The hotel room needs a big face lift. There were many wooden surfaces (TV stand and picture frames) that were peeling up. The shower head did not work efficiently and required some rigging to be functional.

Pros: Location!!!

Pros: Staff were extremely helpful in an extreme time for us

Pros: The staff is wonderful and very helpful..

Cons: Not know which elevator was the closest to room...Staff should point this out when giving the key...

Pros: Loved the amenities and location of this facility

Cons: I did not like the staff, they were very rude and the inconvience of having to walk half way around the circle to get to our room every time

Pros: Cleanliness

Cons: The Staff wasn't great at the front desk. I Think he was the manager- didn't really care too much when we were checking in. No eye contact or smile. Just gave they keys and said thats your room number. Customer service could be better. Its away from city.

Pros: Room was clean

Cons: I was not informed that I would have to pay for overnight parking, very disappointed, that is a factor I would have considered when selecting a hotel.

Cons: We'll first off their security measures are faulty and not at all safe they also have a rodent problem . Management is yet to call me back to resolve issues

Pros: Check in was quick & easy! There was a note in my reservation, that I requested a room facing the outside, on the 4th floor. Our room was ready for us, when we arrived. Room was clean, quiet and roomy. The beds were very comfortable Staff was friendly.

Cons: The location was not good! Way too far from everything there is do in Austin. There are much better & newer hotels, in the area near downtown, close to restaurants, nightlife, shopping. You have to pay to self park, and breakfast is not included in price.

Pros: The room attendants and one staff person, who was kind enough to guide us to pool location, were the only helpful staff. ***Front desk, customer service fail***

Cons: The staff was not helpful. Asked easiest way to room. All was offered was a pointing of finger, over there.. The shower was not working, although someone did come up right away to check, because of the overall experience, no redemption with that.

Pros: Close to the airport.

Cons: I paid too much. My room was over $----. I could have gotten the room for $----.

Pros: The hotel was very clean, which is super important. The interior atrium was really beautiful.

Cons: Two double beds for a couple is odd. The check- in clerk was brusque. No refrigerator?! The hotel charged extra for parking- even if you didn't use valet (there was no valid reason) Also, a complimentary bagel and juice box in the morning might help.

Pros: Quiet Atmosphere

Cons: Secluded Lovation and Parking was expensively

Pros: Nice lobby and facilities. Checking in was pleasant.

Cons: Extra for parking. No staff in the morning to answer questions about shuttle times. There was one guy working the front desk and nobody to answer the phone. Very frustrating morning. Also, rooms have carpet.

Cons: there was no internet / wifi, and the staff didn't seem to know the status of the situation, saying "as far as I know there's no internet, maybe it will be fixed tomorrow"

Pros: Front desk staff, engineering staff, location

Cons: Room-to-room noise isolation, restaurant staff professionalism

Pros: Loved the indoor bar! Also loved the late night service, but not the price for the quality of food. Very nice hotel, loved the scenery. If you're traveling, this is the place to stay as it is near the airport (obviously). Overall this was a nice place for a decent price!

Cons: Price of the food..ordered a late night snack (turkey sandwich & chicken wrap)..food was almost frozen & not very tasty for $30+

Pros: Large, nice room with your standard room stuff. 24 hr room service.

Cons: Thin walls. Parking fee. No fridge.

Pros: It is close to the freeway

Cons: The chair in our room was torn in several areas. The shower curtain was old and torn. You could smell marijuana in the elevator and down the hall.

Pros: Location

Cons: Airport shuttle did not start till 8AM, way too late. Anybody with a morning flight was left in the lurch. No breakfast. Tub did not drain at all.

Pros: The space was good, the staff was super friendly

Cons: Every where outside my room smelled like smoke. Couldn't breathe outside the room till outside

Pros: Location, clean and good staff

Cons: No

Pros: Every employee greeted me wih "sir"

Cons: No.

Pros: Great price, location, and room was very nice.

Cons: Wish check out was a little later

Pros: Staff was very pleasant and helpful

Cons: The hotel is outdated and has a smell. to many other options in the area to ever stay here again.

Pros: Nice, clean, and quiet room.

Cons: Front desk staff was fine, but relatively non-interactive. Relatively low customer service level, nothing really negative, but nothing really positive either.

Pros: Good bed

Pros: Location to airport

Cons: The curtains didn’t close so the parking lot lights kept me up. And the shower didn’t turn on.

Cons: We could not get a shuttle to the hotel like it said on the website

Pros: Leaving it.

Cons: Shuttle does not operate 11pm-5am. Water was not potable (health dept regulation), hotel charged top dollar for bottled water. Sent me to a room already occupied.... Terrible experience!!!!

Pros: THE STAFF AND THE LOCATION

Cons: THE CARPET AND DOORS AND CEILINGS WERE FROM 1984. I DIDN'T MIND TOO MUCH BUT YEA...

Pros: Staff was friendly and helpful

Cons: Price was high and bathroom was run down

Pros: Easily accessible the breakfast was awesome. Staff was superb. Overall a great experience

Pros: Friendly front desk at check-in. Check-out was the opposite. Indifferent and rude. Guess it's hard to find friendly people to work the night shift. STAY AWAY FROM ROOM 303. VERY SMOKEY!!!

Cons: Checked in late. Room smelled like perfume. After a while I could smell that it was just to cover up a heavy smoke smell. Awful! Front desk was indifferent. Was told breakfast started at 5am. Oops they didn't mention no hot food until 6:30. Cold for me.

Pros: Excellent! Exceeded star level

Cons: Breakfast sausage needed more cooking

Pros: The room was nice and clean. The price was great. I would tell my friends.

Pros: The hotel was immaculate and the price was great. It was my husband, 3 college aged sons and myself to see our daughter graduate. The room had 2 queens & 1 pull out sofa. For 5 adults, it was not crowded. They had a nice breakfast, including Texas shaped waffles. The staff was very friendly when we had any requests. The room was less than $120 per night...great price! We have traveled a lot this past year as a family and this was the best hotel so far!

Pros: Very clean and good breakfast bar.

Cons: No

Pros: I liked how close it was to the airport.

Cons: The place smelt, needs updating. Also they could extend breakfast hours to at least 10am.

Cons: The hotel was old. It was obvious that they were in the process of remodeling.

Pros: Staff were awesome!! Mr Patal and his crew run a tight ship...we had to stay because out house was freezing and it was warm and cozy inside!

Cons: The whole place had a really strong odor that was overwhelming.

Pros: The hotel was quiet and very peaceful. The bed was very comfortable.

Cons: I wish they would have provided breakfast, even if it's in little bags that get handed out. Also, there was a slightly weird smell in the room.

Pros: I like that it was clean. Check in was easy. Staff was nice. It was a small room but did its purpose. There was no juice and he said there would be. The bed was really comfortable. Sheets were clean.

Cons: There wasn't anything I didn't really like. I didn't realize it was by the airport but still wasn't too bad. I didn't realize where it was until after I booked the room. The window didn't have a screen which I thought was weird.

Pros: The staff is friendly and helpful. The hotel is close to the airport. I definitely recommend this location.

Pros: The bed was very comfortable. And Love the fact that Starbucks is crossing the street.

Cons: N/A

Pros: Close to airport- off main highway

Cons: There was a strange mechanical noise all night long !? Was not elevator..

Pros: Price was way less than I expected.

Pros: It was off the highway.

Cons: Yes, there were a lot of issues. The staff was not friendly, at all. There was a bag over the smoke decorator and the bathroom (especially the tub) was DIRTY. They also did not have any extra pillows.

Cons: Housekeeps walked into my room without knocking or identifying herself. Lucky I had the safty bar shut because I was in the process of changing.Employees are not wearing mask.

Pros: Check in very quick. Staff friendly and helpful with directions. Have stayed there before, and will stay again.

Pros: It was clean, quiet, accessible to the airport

Cons: Nothing, I had to go home and I wanted to stay

Pros: Price

Cons: Low ceilings and tight rooms. Threadbare towels. Permanent stains on sheets and pillowcases. Nothing special, a 2.5 star hotel. Staff not personable - but adequate. The area is sketchy.

Pros: Location and cleanliness of rooms

Cons: Yes. We were told that no pets were allowed, but there were several people with pets in the hotel. As we were evacuees from Hurricane Laura, it was an inconvenience to not be allowed to have our pets accompany us which led to an added expense to board.

Pros: Great customer service. Clen room.

Pros: It was close to my job

Pros: Location

Cons: TV

Pros: Location

Cons: Website says free breakfast. There was NO free breakfast. NO signs in the lobby stating there wasn’t going to be breakfast. Staff didn’t say anything during check in. That was the main reason I chose this hotel. I could’ve stayed some

Pros: I liked the over all property and location just a few things disposing me

Cons: The conjoined room could hear the ppl and the shower not great

Pros: Very inexpensive. Good location near the airport and I-35. Clean. Comfortable bed. Maid service was good.

Cons: For the price I suppose one shouldn’t expect too much. For instance there wasn’t a microwave or fridge. The room was quite small, hence “microtel”.

Pros: Clean and the staff was friendly.

Cons: I had a noisy neighbor one night but other than that everything was fine.

Pros:  

Cons:  

Pros: The bathroom is very out dated and the water pressure was awful!!

Pros: Location.

Cons: The room had a bad smell.

Pros: Free shuttle to airport with wake up call.

Cons: Broken tile on wall by bathtub

Pros: I liked all of it. I was greeted by a very friendly reservationist, had a very clean room, and the lication was perfect!

Cons: No it met my expectations and pricepoint

Pros: Convenience to the Airport

Cons: No

Pros: Low Noise and parking

Cons: It is the smallest room I have ever stayed in!

Pros: The price was good for the size of the room. It was comfortably large.

Cons: So, so noisy. Our neighbors were so loud, plus we could hear the air conditioner unit on the roof. That was constant and annoying.

Pros: We liked the hot breakfast.

Cons: The door to the side of the building was broke and for the amount of money spent on the room the quality was not great.

Pros: very close to airport.

Cons: The vanity faucet was not tied down. There were long black hairs on the shower wall and on one of the bath towels.

Pros: The location to the airport.

Cons: The bathroom had not been cleaned, the sink had stains and hair in it. This made me question the cleanliness of the room. It was ok for one night, but I probably wouldn't stay their next time.

Pros: Location

Pros: Location

Cons: Did not offer a big enough selection of fruit for breakfast

Pros: We arrived for the formula 1 races and the very nice staff let us leave our bags for the day as it was before check in time - when we came back and got our room it was lovely, quite chic and very clean- the decor is modern and the lighting mellow ( love!) The gentleman at the desk was super nice and recommended we eat at the nearby Mexican restaurant as there are not many eateries in walking distance- there is a Starbucks across the street so that was perfect- also they sell snacks and drinks - toothbrushes etc - We read some reviews that were mixed saying the rooms were small, the room was perfectly sized and not small at all! Very pleased with this hotel and I’m a neat freak- highly recommend

Pros: The ac that's it.

Cons: Fecal matter on the toilet seat , caked on. Disgusting. The remote control for the tv , I was told by the front desk that came up to my room that you have to literally stand up next to the TV and switch the channels. I paid a buck eighty for this ??? For 20 dollars more I am now in Renaissance room. No thanks - I won't return.

Pros: Neat & quiet

Pros: Classy .

Cons: Had to get a room attendant to clean urine off the toilet seat and rim.

Pros: Would not recommend this hotel. Tell all our friends tripping to Austin to avoid this hotel.

Cons: Room items did not work and the shower fixture had about as much pressure as one we jimmy rig camping. We were woken up at 6:30am by staff members preparing breakfast and the noise didn't stop until well after breakfast. Not the hotel experience I thought I was paying for.

Pros: Desk clerks were really good and friendly----- Goood breakfast area Really good location for the airport airport transpertation

Cons: We left our car there because they have airport transportation....when we returned the desk clerk said get a yellow cab an we will take care of it......we did, an when we arrived some older gentleman didn't seem to care what the desk clerk had told us.....thankfully, a clerk arrived and took care of us with a great attitude.

Pros: Great stay, room was nice and clean, staff was great, and the breakfast was awesome.

Pros: My flight was cancelled while I was in Austin. At the last minute I booked this hotel. I was looking for a good value, clean hotel, that was close to the airport. When I first arrived I received the best welcome from one of the employees. The entire staff was friendly and helpful. I can understand why they won the JD Power Awards the past two years. You can truly feel it in the service. The room was large, well maintained and clean. The best part was the fresh cookies that they had when we arrived. If you are looking for a place near the airport, look no further.

Pros: Location good

Pros: Location

Cons: The security swing latch in my room was sheared off. There were two holes in my top sheet at the top where it was visible as it was folded down. For a property that offered a laundry room they had no single serve laundry soap for purchase knowing travelers would not have their own. I’ve never had an issue w this property before just a bit befuddled w the lack of attention to detail.

Cons: Somehow they messed up our reservation and it took them over an hour to get it straightened out.

Pros: It was 8min from work.

Cons: Being there for three days straight not one day did the room get cleaned or trash taken out.

Pros: Beds were comfortable. Rooms were really clean and nice. Very good price for our money!

Cons: No breakfast due to covid.

Cons: I was only suppose to pay around 46.00 and I ended up paying a whole extra 30.00

Pros: Location

Cons: Front desk staff upon checking was very unhelpful. I was doing his job.

Pros: They left us waiting for long time to check in . No one was in the front and top of that it said to call the number provided and no one picked up and I called a lot of times since afternoon. Not going back

Pros: Close to airport.

Cons: Rooms were dirty, there was a shirt on the floor in the first room I was given. Then the second room had a broken toilet. Even the hallway carpet and floors look old and dirty.

Pros: The staff is great enviorment cool

Cons: None

Pros: Inside was clean and comfortable

Cons: No breakfast wile still advertising it and the staff was not friendly.

Cons: The staff wasn't present at all when I left my card key in my room by accident.

Pros: The staff and customers mind there own buss. And staff is great

Cons: None

Pros: Cheap, location

Cons: No hot water. At all. No open pool (shouldn’t be listed if it’s not open). Dirty hallway. Unfriendly front desk. No sodas in the soda machine. People knocking on hotel room doors throughout the hallway overnight.

Pros: Cheap quality hotel

Cons: Couldn't get breakfast but that is due to covid

Pros: Nothing at all

Cons: The staff was rude The room was dirty it was loud not helpful staff could not get a refund

Pros: No violence and no fire drill.

Cons: 50 dollar deposit and swimming pool closed.

Pros: Good price.

Cons: the rooms were clean and comfortable, but no amenities which is understandable for the nightly price charge. Just a nice room and a hot shower.

Pros: My room was really clean. Really clean. Liked the fridge and microwave in the room. Location.

Cons: Common areas were not very clean. Promised amenities were not available. *No airport transportation! No breakfast. No weight room, pool, etc.

Pros: While I stayed 1 night my truck got broken into my tools shovels n etc from myself as well as my co workers same thing I’ll never stay there again no hot water I’m beyond pushed mo hot water now my tools are gone n stolen worse experience I

Cons: Yeah no hot water got robbed n y coworkers vehicles did bad I’m very upset will never stay there got my n co workers tools robbed

Pros: Half of the staff I encountered were nice

Cons: There were no pets allowed, broken window in room, entire place smelled gross, difficult to get to, nothing worked, place seemed dirty, internet signal was shoddy, everything like business center was closed

Cons: it was advertised as a non-smoking room, but it stank like old cigerette smoke.

Pros: I was faced with a king size room that smelt of a burning iron. The toilet would make a loud sound for about 1-2 mins after flushing. The bed was all springs. No hot water and told several times that there would be maintenance there at some point no show

Cons: The problems were never solved. Spoke with hotel employee on one occasion and stated he knew of no complaints since arriving for his shift

Pros: The only good thing was its location near the airport

Cons: The first room I had had no cord for the TV they looked at me like I was nuts when I told them. The second room I had was so humid but so cold at the same time it wasn't clean. It's obvious that covid-19 I didn't know but there was no shuttle service.

Pros: Nothing really h h 1 h 1. h

Cons: The staff wasn't much helpful and neither willing

Cons: The room was infested with Ants smelled like mildew. Wasn't properly cleaned had old food by the bed... Was completely disgusted.

Pros: Front desk was very helpful and responsive to our need to have someone look at the shower head that was spraying water outside the tub onto the floor toilet and vanity.

Cons: I requested Teo estar pillows and I was denied because of covid. The air conditioning was not cold . The hotels van was taking up more room then necessary At the portacahe. It should be moved over so it will not crowd a guests drop off or pickup

Pros: Proximity to the airport was the best (only, really) thing. I had a early AM flight and it was super easy to get some gas at the corner and return my car. I really could have just paid to park there, sleep in my car, then leave to the airport.

Cons: This hotel was so unattractive inside, had carpet stains, ants running amok in the shower area..I really did not feel like sitting on any chair. Then the next morning, I saw a nasty bug on my bed sheets!!! I did not even shower here, gladly left. Ugh!!

Pros: Nothing.

Cons: Everything about this hotel is dislikable.

Pros: The staff that checked us in was amazing and courteous and helpful!

Cons: The breakfast was cancelled but other than that it was great

Pros: Price.

Cons: Several people loitering- car repairs in the parking lot. Broken down cars. People drinking in the parking lot. Unkept landscaping. Shower water would not get past warm temperature.

Pros: The staff.

Cons: Parking.

Pros: Close good location nice friendly young guy at the front desk

Cons: Wish the vending machine worked and no breakfast still

Pros: Staff

Pros: When the counter person was there, he was very pleasant.

Cons: Yes. Hotel is set up like an Alley, it took me 25 minutes and a phone call to the hotel to locate it. Only 1 person working front desk, problems, etc.... I will not be staying at this hotel again 😔

Pros: Quite even next to the airport

Pros: Convenience to the airport

Cons: Furniture was broken; there was a cockroach in the bathroom.

Pros: The staff were great, especially after a long day of travel.

Cons: The bathroom had some problems - the shower curtain had broken off and had not been properly fixed.

Pros: The room and the staff

Pros: loction to airport.

Cons: the hotel clerk was sleeping on the job. I called Hotel employee as instructed in the evening for shuttle service and could not reach anybody at the front desk and also came down to the front desk and there still was nobody there finally thank goodness th

Pros: Close to airport Fair breakfast

Cons: There was this very unpleasant foul odor in the room starting close to midnight and throughout the night. The location is very difficult for an out of town visitor to drive out and come back. Black mold on bathtub caulking Carpet needs cleaning.

Pros: What I like about this hotel is the shuttle drive from the hotel to the airport. Most of all the like to long term parking for my car for 7 seven days without charge.

Pros: Clean

Cons: Airport shuttle doesn't run on Sundays. Weekend breakfast ends at 9am.

Pros: Staff friendliness

Cons: I booked the hotel primarily based on the shuttle to the airport. I was informed on Sunday morning, the shuttle doesn't run on Sunday. This was highly unsatisfactory.

Pros: The proximity to my venue was GREAT. And the bedding was very clean and fresh.

Cons: The room smelled like the inside of an ashtray. Signs in the room said no smoking or forfeit $250 for the cleaning of the room. Either they don't enforce the fine, or just simply pocket the money. I would also start a resto on this property if I owned it.

Pros: Close to airport

Cons: Bathroom had a noisy leak.

Pros: The hot breakfast.

Cons: Our motorcycle was stolen from parking lot when notifing the manager of the incident her response was 'we're not responsible to theif or damage

Pros: Conveniently close to the airport.

Cons: Very noisy.

Pros: Price

Cons: Run down and old the wall paper was coming off, fridge didn''t work breakfast was very subpar

Pros: cleanliness

Cons: Fix dryer and then asking machines

Pros: Helpful front desk with breakfast to go for people with early flughts

Cons: Floors and halls needed cleaning.

Pros: Free breakfast

Cons: Breakfast ends at 9 instead of 10. Cleaning crew didn't clean our room in between nights they just replaced the towels.

Pros: pricing, room was comfortable

Cons: location, non responsive to phone calls.

Pros: The staff was friendly.

Cons: The room was not as clean as it should have been - corners of bathroom floor under sinks not swept or dusted in quite some time. An elevator was out of order and they seemed to be stopped part-way through a renovation. Pets no longer allowed.

Pros: uhhhh...nothing.

Cons: The lighting sucks outside. Overgrown trees and you have to park far away leaving your vehicle in the dark. TV is way to low. When you lay down in bed you cannot see the TV because of the height of the table it's on. The Elevators have graffiti.

Pros: Quick access to highway

Cons: Renovations and blood and piss in elevator for the entire stay

Pros: The staff was especially kind and helpful.

Pros: It's near the airport, that much is for certain. You do have to do a crazy u-turn across 3 lanes of traffic if you're driving to get there. Staff is also very nice.

Cons: Come here if you like your hotels a little dirty, cause keeping it clean ain't their bag. you get what you pay for and at the quality inn near the airport, that isn't a lot. The breakfast made me sick and the whole place is dated and covered in grafitti.

Pros: Staff was excellent and rooms were clean

Cons: Pillows were to small and lumpy..there were no vending machines on third floor even thou there is a sign for it..had to go all the way to first floor to get a snack or drink

Pros: I enjoyed the bed very comfortable and clean the breakfast was delicious

Cons: N/a

Pros: Great customer service.

Cons: The absolute only complaint was that the elevator needed to be reprinted.