Mediocre
3.0
Pros:
The location was convenient to where we needed to be in Albany. There was plenty of parking.
Cons:
The management treated us poorly when trying to resolve an issue with our booking.
Good
6.0
Cons:
The sofa bed mattress was dirty and paper thin. The cushions were sunk in and the whole sofa was dingy looking.
Poor
1.0
Cons:
The pipes made a knocking noise that kept me up all night and when I complained because I also made 2 videos to back up what I was talking about the clerk had no resolution and did not care. The morning of checkout Managment was unresponsive and the new clerk could not do anything to help without authorization from management. But I was also informed that they only cared about the money and would not offer to really do anything to correct the problem even if I did talk to management. I ended up leaving with no sleep and nothing solved. That’s ridiculous. And even now I still have not heard from anyone about the issue. They need to work on customer service plus they need to give the front desk the tools to be successful. Especially paying over 100.00 for a room that u can’t even get comfortable in. But hey as long as they got their money they are good obviously.
Good
6.0
Cons:
It need a little upgrading the rooms need a little repair.
Excellent
10.0
Pros:
The hotel has great showers but the bath cloths are dirty. Was unable to use them to bathe have to use face towels to bathe with.
Cons:
Online when you look at it says complimentary breakfast but they don't offer it so no breakfast just coffee
Excellent
8.0
Pros:
Staff is great
Cons:
It was a cold night and the heater for the room was not working. No other rooms were available
Excellent
8.0
Pros:
Friendly staff and very clean room.
Cons:
No breakfast and pool not open due to policy for covid precautions.
Mediocre
3.0
Pros:
Close to work and Starbucks.
Cons:
This hotel is never clean, just clean enough for looks, it is NOT SANITIZED. I won't be staying again.
Okay
5.0
Pros:
It was very close to work.
Cons:
The staff wasn't very professional, the room wasn't actually clean, it was tidy enough to put another guest in it. The floors still had crumbs and stuff on it, there was hair in the bed. It was ok for the time being.
Okay
4.0
Cons:
The pool and other things were closed due to covid and they didn't inform us till we got there
Good
6.0
Pros:
It was clean
Cons:
Although I appreciate the attempts to keep people safe, they should advertise that they aren’t doing breakfast due to covid. The bag they give instead is kinda pitiful—not breakfast food really, and you have to ask. We accidentally asked.
Excellent
10.0
Pros:
The employees were very friendly. Enjoyed talking with them.
Cons:
Pool wasn't open but it wasn't their fault
Poor
1.0
Pros:
Nothing was supposed to have queen beds had full..no towles..no breakfast people partying on front porch
Cons:
Everything see above
Good
6.0
Pros:
Cleanliness
Cons:
Staff
Good
6.0
Pros:
The room looked sleek and modern. Good price.
Cons:
There is stain in the bathtub that could not be removed. It felt unclean to shower, though I'm sure it was clean. There were also fingerprints on the bathroom mirrors that I couldn't wash away.
Okay
5.0
Pros:
The location was convenient. Outside grounds were clean. Pricing was good.
Cons:
The rooms need updating and cleaned better. Each guest should be offered breakfast bag upon check out whether they want it or not.
Okay
4.0
Pros:
The ideal location to the mall.
Cons:
I had to change rooms 3 times. 1st room the toilet didn't work and the phone didn't work. 2nd room the sheets had blood stains all over them and the phone didn't work. 3rd room the cable didn't work on either TV but I went ahead and stayed in that room.
Okay
5.0
Pros:
location
Cons:
Sadly, not up to our expectations. Carpet very dirty throughout the place, very pitiful breakfast, bathroom sink barely drained (heard another customer complain too).
Excellent
8.0
Pros:
Super staff and next door to Mello Mushroon.
Cons:
Rooms need an update.
Excellent
9.0
Pros:
Very clean, super friendly staff, great location for us.
Cons:
There really wasn't. Very happy with my stay!
Excellent
10.0
Pros:
Nice rooms great location friendly staff
Cons:
My only problem the person who was cleaning bathroom left dirty rag in bathroom but overall was clean
Excellent
10.0
Pros:
Very efficient even remembered our name.
Cons:
No
Excellent
8.0
Pros:
The location
Cons:
Bedside table was missing and carpet was wet on the side of bed where it should have been
Poor
1.0
Cons:
The bed was lumpy and hard I did not get any rest or sleep.
Good
7.0
Cons:
Took our reservation but didn't keep it. Asked for two rooms with two queens. Got two rooms with one king. This was not ideal but we were prorated some money back which was appreciated.
Excellent
9.0
Pros:
Spacious and clean.
Good
6.0
Pros:
COOKIES, POOL, COFFEE
Cons:
Missing remote for one TV, lumpy bed, leaky shower
Good
7.0
Pros:
location
Cons:
Very slow almost useless wifi speeds
Poor
1.0
Pros:
Nothing
Good
7.4
Pros:
Breakfast was good.
Cons:
Rooms were dated.
Good
6.8
Pros:
Loved the updated bathrooms!! The furnishings were very nice. My grandchildren loved the popcorn and cookies at night. Such a nice treat to end the evening. Thanks! Staff was excellent! !
Cons:
The carpet needs to be updated. The pillows we too soft for my taste. Other than that, I was very pleased with the room. The breakfast bar was a little disappointing, I must say.
Excellent
10.0
Pros:
Everything was just so nice and all the staff was so great and always had a nice on there faces.
Cons:
Nothing