Guests consistently highlight the excellent service and friendliness of the staff, noting their helpfulness and professionalism. Cleanliness is also well regarded, with several guests mentioning clean rooms and pleasant-smelling facilities. The breakfast buffet and pool areas receive positive feedback for quality and maintenance. However, some guests express neutral or mixed feelings about the location, and there are occasional complaints about room size, noise, and lack of amenities like mini-fridges. Overall, the positives focus on service, cleanliness, breakfast, and pool facilities.
AI-generated from customer reviews
Service9.5 out of 10
Cleanliness8.5 out of 10
Breakfast7 out of 10
Pool7 out of 10
Location3 out of 10
All reviews
6.0
Okay
Leigh, Sept 2026
Pros (+) The staff were helpful and cheerful. The pool area was kept clean and had plenty of Sun beds.
Cons (-) The entertainment was of poor quality and the food was lacking in choice.
8.0
Very good
Tina, Sept 2026
Pros (+) How clean it was
3.0
Poor
Mohammed, Sept 2026
Pros (+) Only the food.
Cons (-) The location and the room. I can literally hear every one next to me even when they go to the bathroom. Very unpleasant experience
10
Wonderful
Zanine, Sept 2026
Pros (+) Friendly staff good food location is great all round brilliant
Cons (-) Na
10
Wonderful
Jaymey, Aug 2026
Pros (+) This was our 4th stay here. My children won't let me book anywhere else. The staff are so accommodating and lovely, the entertain is great and the food is always good.
Cons (-) That the trio was so short.
10
Wonderful
Marcel, Aug 2026
Pros (+) Cool and satisfying
3.0
Poor
Ethan, Aug 2026
Pros (+) Drink selection was alright, staff were polite.
Cons (-) Major ant infestation within room. Aircon barely worked Staff banging on door even when do not disturb sign was on. For some reason one of the beds was replaced within the room after we were already asked and said it was okay. Felt like a bit of an invasion of privacy/security whilst we were out.
1.0
Poor
Andrew, Aug 2026
Pros (+) Nothing really
Cons (-) Dated , over priced , terrible food
1.0
Poor
Olivia, Aug 2026
Pros (+) Nothing
Cons (-) Everything!!!!!!!! The rooms were small and the walls were paper thin could hear people talking and the cleanliness was awful and there were red ants crawling everywhere and no fridge. We have video evidence