Most guests praised the hotel's excellent location near the train station and public transport, making it convenient for travel and sightseeing. The staff received many compliments for their professionalism and friendliness. Guests also appreciated the spacious and comfortable rooms. However, several reviews mentioned noise from nearby trams and trains as a significant issue. Cleanliness received mixed feedback, with some guests satisfied and others noting areas for improvement.
AI-generated from customer reviews
Location10 out of 10
Service9 out of 10
Room Size8.5 out of 10
Cleanliness5 out of 10
Noise Level0.5 out of 10
All reviews
10
Wonderful
Lilian, Jul 2026
Pros (+) Great location... pleasant staff and great service
10
Wonderful
Jessica, Jul 2026
Pros (+) I booked for its location. Indeed it was super convenient. Surprisingly quiet too considering it’s right next to SBB.
Cons (-) None
8.0
Very good
Angela, Jul 2026
Pros (+) The location was perfect for the rail station and walkable to the old town Basel.and the Rhine river. The room and bathroom were a good size and staff extremely good. It has a restsurant,bar and outside terrace for drinks from the bar. Two minutes walk from room to the tram stops.
Cons (-) I thought the bar and restsurant area was very dark and drab
9.0
Wonderful
Dlamini, Jun 2026
Pros (+) Location, cleanliness, ambiance and accommodative staff.
Cons (-) It is quite expensive.
9.0
Wonderful
Jeremy, Jun 2026
Pros (+) Location is very central, a slight sound of the trams moving through Bahnhofplatz, rooms very comfortable and bathrooms clean and efficient. Restaurant serves a good range of delicious meals.
Cons (-) all was very good for my stay, I always chose Hotel Victoria when in Basel, I have tried others but they do not have the same comfortable and welcoming feel. Staff make a;ll the difference, I always see a smiling face at reception and around the hotel.
9.0
Wonderful
Marie-fran çoise, Jun 2026
Pros (+) Centre location
Cons (-) Stairs on third floor and no ramp to pull luggage
9.0
Wonderful
Nora, Jun 2026
Pros (+) Close to events and restaurants and trams and train station.
Cons (-) Some noise from trams during the night
7.0
Good
Deepa, Jun 2026
Pros (+) location
Cons (-) cleanliness
10
Wonderful
Jonna, Mar 2026
Pros (+) The room was clean and the bed was excellent. The location is amazing, close to the train station and everything else. The staff was very professional and I felt welcome. I would definitely stay here again. City transport is easily accessible from the hotel.
7.0
Good
Kokkochan, Mar 2026
Pros (+) The location is super! Just in front of the Basel main station.
Cons (-) - You can hear the sounds of trams. - Nowadays even hotels in Europe offer some amenities, but almost no amenities. No shampoo, no hair conditioner, just all in one liquid for the whole body. - The air conditioner doesn’t work.
