Mediocre
3.0
Pros:
The room had a good size. The bathroom had a shower and tube. Was very clean
Cons:
We booked this hotel and when we got there, the hotel was closed and had a sign to tell the guests you needed to go somewhere else. At least they could give you notice in advance so that you don't need to walk in the town with the bags looking for the new place to stay. The hotel they relocated us was lower category, the spa had a limited offer and they didn't had a parking space for us, as requested in the other one. We waited almost one hour to try to book a spa treatment and as the person didn't speak anything apart from Czech, it was very difficult to understand what they were offering
Excellent
8.3
Pros:
Very nice rooms and perfectly placed in the city center. Breakfast was ok and the menu of the hotel restaurant was sufficient. Staff during the day time could perfectly speak English and was very helpful with any inquire we had. Room was big and clean, bathroom was always stacked with all the necessities.
Cons:
Rather small spa area (only one saune and one pool that was supposed to be 31 degree Celsius but actually was rather cold), relaxation area was closed, staff in spa was more busy chatting than refilling towels or water, room towards the street was fairly loud and bright (curtains weren’t fully closing) and the extra bed was a convertible sofa (which was no problem) but it was really uncomfortable as there was no extra mattress on top and you were laying directly on the metal rods.
Excellent
9.2
Pros:
Loved the food. Very simple recipes and good quality products. A lot of choice (fish/meat/poultry) every day and feels like your mama made it. I also loved the « order the day before » system which is very effective and reduces waste. The personnel is very lovely, be it the manager or the cleaning ladies. Beautiful and clean room. Perfect location. The spa facilities feel quite luxe.
Cons:
No groom to help with the luggage (although there is one in the promotional video). Impossible to book a taxi in advance. When we arrived (late - about 10 pm) we called the hotel and told the night portier that we were arriving by bus from Prague and asked to call a taxi to pick us at the station. The night portier first told us that we would have to call by ourselves at the number he would give us - which seemed like a complicated task since taxi drivers usually don’t speak well English or Russian. He ended up telling us to call him back once we were at the station and that he would call a taxi then. We didn’t wait for too long, but still... The same thing happened when we were leaving (early - 5.30 am). The night portier said that he couldn’t book a taxi in advance and that he would call one in the morning when we were ready to leave - which caused more stress because we were afraid that all taxi drivers would be sleeping or busy at such an early hour. It would be great if the taxi service was more on point even if it meant paying a bit more.
Excellent
8.0
Pros:
The hotel is located in the city center, with great access to everything around. The room we had was very big and, to our surprise, a baby crib was already waiting for us. Pool was nice and the kids enjoyed it, as well as we enjoyed the massages.
Cons:
The baby crib was a bit broken, but we managed.
Excellent
8.0
Pros:
All the rest, especially location and view from room.
Cons:
Too little soap and bodyshampoo in the bathroom
Excellent
10.0
Pros:
A very clean and comfortable room with a view on the street and the river. Good breakfast and wonderful spa area with a swimming -pool and sauna. Very friendly staff. Perfect location in Karlovy Vary.
Excellent
8.0
Pros:
Breakfast was top class
Cons:
Room could have been better
Excellent
10.0
Pros:
- great place - very polite and helpfull staff - whole hotel smells good - reconstructed but still historical - delicious breakfast (even when you are on diet, you can have some) - good coffee - parking places available, if you do the reservation of them (they have 6, hotel next door can offer some as well and they have agreement with Parkign house on the hill)
Cons:
nothing, all was perfect
Good
7.0
Pros:
Location was very central. Staff were very helpful, even where their English was limited.
Cons:
Breakfast was a little limited for a 4 star hotel.