Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
We were helped whenever needed and had a pleasant flight.
Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.
More room would have made things better as would a better gate waiting area and some complementary food (like a breakfast sandwich) and some complementary juice. It was 6:30 AM after all. Our connecting flight from FRA was delayed causing us to miss our connecting flight in Chicago, which was further delayed, thereby getting us home 5 hours late. Frankfurt airport is a bad airport in my view. They should study MSP.
Very poor, flight cancelled, no help from Lufthansa customer service.
Worst comfort that I’ve ever experienced on a flight
Good boarding experience, staff was very friendly. No entertainment was provided and vegan/veg food items did not taste good.
No complementary food or drink was given for almost 4 hours of a flight.
Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.
Ended up canceling the tickets with Lufthansa because they need extra visa for changing terminal for layover at Frankfurt airport.
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
The first class flight itself was first class, however getting to the airport and getting through the airport was agony. The BA flight sat on the taxiway for ages and caused us to miss our connecting flight which meant half a day lost. Our return flight on BA was cancelled so a dawn flight was made and we lost another half day. Goodby BA
Horrible seat allocation. Boarding was slow. Food was average and so was entertainment. The TV terminal didn't work and so had to use remote.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
Very poor, they didn't want to attend to me until I missed my flight, my bags are missing
Boarding could be smoother. But the flight crew was excellence. Very professional, friendly and helpful.
Positive boarding experience, easy access to seat with plenty of luggage space
Truly felt "taken care of". Will definitely fly British Airways again.
Qatar airways has clean cabins and it looks like u r in business class