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The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ

The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm

The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.

One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...

Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)

I travel frequently. The flight was late again... KLM should really try and be on time

The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .

Do not like the feeling of being in the basic economy. Everyone should feel good no matter what.

All flights were on time and boarding was issue free

Terrible! The plane was old and you are required to connect your own device to their Wi-Fi rather than have entertainment options in the back of the seat in front of you. The Wi-Fi went out during the flight and there was only one plug for the devices every two seats. Three out of five surrounding my family did not work. The seats and spaces under them were so small I could not fit my backpack, which I’ve always brought on flights and fit before no problem. The crew were unpleasant and patronizing.

Great! The plane was decently sized and comfortable. The staff was nice and there was great in flight entertainment

It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful

Water service would be great. The way they board is terrible. Slow passengers first😂😂 They need to smart up a bit

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

Crew were fine, drinks and snacks were as well but we were delayed for around 2 hrs which made our entry into Mexico delayed as well with the influx of arrivals at the same time. Sort of wasted our first day of vacation. We left Pittsburgh at 630am and did not arrive in Mexico until late dinner time.

I like the non stop flight to Lagos. The cabin crew were great, the food was alright and the ride was smooth. The downside is there wasn’t wifi connection from Lagos to Washington as stated. The 11hrs flight, became boring at times because of no wifi.

There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.

Short flight so not much to rate. Surprised I had to pay for a soda.

the room on the plane was good but that is because flight not sold the other three seat and I had room. the food in terrible.

First the price I paid was excellent, my flight was full, but my seat was roomy. The one downside to the experience was they had games on the entertainment console. The guy behind me poked at my head about half the flight. I hope they get rid of this feature.

Very good need to offer better choice of food for business

They should. Heck planes more often not when they are suppose to be leaving causing delays

Crew was fantastic got lovely food and plenty of water. Entertainment was good. Never had to ask for anything. Left on time and got to Seattle early. Luggage did not take long either.

Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!

Boarding was so quick, flight was ahead of time which is great and the pilot spoke clearly and was letting people know everything, amazing, love travelling with you 😊

Great hospitality and service! Seats are better cushioned then some

Great hospitality and service! Seats could always be cushioned better.

did not get the seats we had specially paid for

This is a no frills airline. You cant expect much for the price. Low cost flight, clean, nice staff. That's all I need for the price. If you want more, book with another airline and pay more. For Europe trips, PLAY is the ONLY airline I use

Misleading instructions for check in. Although I did virtual check in and was instructed to head to security, once I was at security, they told me to go back to Play ticket counter and get paper tickets. Also, beware that Play doesn’t participate in TSA PreCheck. I didn’t know that, despite entering PreCheck info when I purchased the tickets. I wasted time in the TSA PreCheck line as well. So we had two setbacks at check in.

It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.

It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.

Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life

I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.

Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.

Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.

I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.

Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!

The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.

Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together

Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.

I was ver pleased with the service all the way through

I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.

Trouble keeps changing the time and I was booked different flight without knowing it was bad experience

My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698

So far so good. I missed my flight because of the Lufthansa diversion. United helped me to figure out how to get accommodations from Lufthansa for my long layover. They help me book appropriate onward flight.

During the flight there was a medical emergency. We were diverted. Of course I'm thankful they cared for the health of that passenger, but they did a poor job of communicating with the rest of us passengers. In the end we arrived at our destination several hours late, with no direction of how to rebook missed connecting flights. It all worked out in the end. Those of us that needed accommodations were put up in a hotel by Lufthansa until we could make it to our final destination. But it was United Airlines Personnel who really helped us navigate the process.