They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Business class in the second leg - CDG-EVN was a disaster.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No bording was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
The crew was great and handled our unexpected detour with proactive communication.
Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now
The service was non existent . Crew did very little didn’t even answer call button . Premium economy in this long haul was the worst I have ever experienced . Never again flying with them .
EWR terminal C United Club is great. Flight and everything else mediocre
Beverage and food services are excellent. We enjoy paying the extra for economy plus for the 3 inches more leg room to be exact.
There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.
Very good service and very helpful support staff (wheelchair service)
We learned certain countries (a few) require a notarized letter from an ex to give permission for children to travel to those countries with the other spouse together with birth certificates. To find this out one hour before flying—not good. Nowhere is it documented by the airlines though they require it. Make sure about all documentation required.
I really enjoyed the staff and crew! Very positive and happy people! Made the experience easier! The entertainment was a bit lack luster. Better movie options as well as equipment that works smoother could be nice. My ear buds from the airline didn’t work and my tv screen had a terrible delay that made it hard to search for things to watch. Also the selections were very limited.
Flight canceled due to weather. Rescheduled flight canceled due to maintenance. I’m stuck!
Planes were on time, we were offered opportunities to take seats in exit aisles that had better leg room, tasks offs and landings were smooth, we were kept informed of flight status
The flight was delayed for over four hours due to “maintenance “. Your ground staff made no efforts to avoid my family missing their connecting flight to London. They did not try to reroute them and didn’t even offer meal vouchers without being asked. My daughter, her husband and four children were in the States for our son’s celebration of life service. They experienced rude and unhelpful staff in Asheville. The lack of communication was disgraceful. They missed their connecting flight and the first rebooking. Then the 2nd rebooked flight was delayed by over two hours. They didn’t leave Charlotte until 1:30 AM. Since returning home my granddaughters sleep has been so disrupted that they are overly tired and cry hysterically at bedtime. I have already contacted you regarding compensation but have yet to receive a response. All I’ve received is a canned wrote response. This is not acceptable!!! When my wife and I traveled to England in December on your partner, British Airlines, we were delayed for 4 and one half hours. We missed our connecting train to Leeds and had to pay double. They not only reimbursed our extra train expense, they also refunded half our airfare. And upon our return to the States we were surprised to find that they had upgraded us for free! Now that’s customer service!!! I look forward to a prompt real human response. Sincerely, Jon Cannon
We sat on runway for an 1 hour because they were short handed at key west airport was not fun
The only problem experienced was a ground stop in Chicago due to weather. But the crew handled everything professionally. They prioritized rebooking those passengers who had connecting flights and then deplaning the other passengers. When the hold was lifted, they efficiently re-boarded all the passengers so that we could depart before our departure limit expired.
Cut off carry ons, had to check, got on and there was plenty of bin space. Disappointing.
The WiFi and app don’t work as easily as other airlines
Biggest issue was original flight canceled and booked to another flight 6 hours earlier and received no notification
A much better flight than our previous. The flight attendant took care of us and regularly checked in to see if we needed anything. Brought us drinks prior to the departure and then a couple more times. Totally makes the difference in how you travel when the crew is checking on their passengers. Great job on this leg of our trip.
American Airlines gets worse every time I fly them. This is the 3rd time they lost my bags in a year. I also think their employees do not care when I communicate that I’m unsatisfied with the airlines. I’m a credit card holder, fly first class, and an advantage member but I think that I’m finally going to make the switch to Delta.
Food was very bad, eg noodle dish that could have hardly cost more than $1 plus a dry piece of bread a sad salad and a fig bar. Entertainment was also disappointing, mediocre movies and Tv shows and barely any classical music.
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible.
It was an excellent experience, traveling from Toronto to Denver with United.
Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.
Food could be better, lie flat seats could be a little more cushioned
Again we were late leaving Austin , there was no tv screen for the 3.5 hr flight, the pizza I bought was kinda bland
Over 4 hour delay in departure. Aircraft and gate changes. Problems loading cargo. It was a mess.
It has space for legs. Comfortable seats Punctual Some snacks should be served
I did not like the fact that our bags went missing
my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.
Air Canada are just not reliable …. Kept cancelling /delaying flights
I don’t know if there were any snacks served on the 5 hour flight. I might have been napping when the attendants came around. But I usually wake up when they do.
We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona
There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.
The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts
Having traveled from Canada through Seattle -London-Edinburgh with only carry on ( to keep trip uncomplicated ) We had to check our hand luggage at the gate as flight was full This was really annoying since due to their late flight in from Seattle we’d missed our orginal flight to Edinburgh and had been put on a flight four hours later We had no checked luggage with no need to go to the baggage carousel Very annoying
All was good. The headphones they supply are of poor quality. The food is good but too much dairy.
Terrible. The flight from Islamabad to London took 3 hours more then previously planned, I missed my connection to Chicago, and instead had to go New York, spend an extra day before arriving at my final destination. The return leg of the journey was similar. The connection time in Qatar was shrinked to less then an hour unannounced, I had to scramble to barely make it to my flight to Islamabad. Terrible experience, never using British airways again.
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
Never got on this AA flight since British Airways delayed my original flight 29 hours
Very poor, they didn't want to attend to me until I missed my flight, my bags are missing
Dublin (undefined)Ireland
San José (SJO)Costa Rica