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The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Generally good. The crew is excellent. The food could be better.
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
They charge me for luggage which is was included on the ticket
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Business class in the second leg - CDG-EVN was a disaster.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Sky priority means you get to use the KLM business Lounge.
We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.
Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier
T hey did a great job. Flight was on time .
Flight delayed for 2 hours due to a part. The plane sat waiting for boarding for a long time and during final preflight inspection the issue was found. Why not do the preflight inspection sooner if you know the plane is being used?
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
It was fine. Everything ran on time, crew was great.
It was a great flight, great crew, excellent service, fantastic brand new place, overall 10+ on the experience! Thank you.
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
The best part was we weren’t too delayed. Seating space in economy is insulting and about as uncomfortable as one could expect before mutiny breaks out. Prep for landing happened well over 45 minutes before wheels down: no final garbage pickup and it interrupted those of us who needed tray tables down for dinner, etc.
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
I was in business class. There was an excellent headset. But half an hour before arrival they collected them! The rest of the trip I had to use a cheap earphone. There must be a better way to protect the headphones.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.
The only poor experience was the flight the day before was canceled. I have flown enough to change as soon as notified. That was a huge plus for AA. Obviously I paid out of pocket for a hotel. Not AA choice , it was mine. I had resources. Other friends on the same flight were more affected. I know everyone is doing their best and the ability to change my flight was a good move AA.😀
Do not eat the bagel! Otherwise, good albeit late, breakfast in first. Boarding downgrade only because flight was delayed due to plane change due to undisclosed problem with original aircraft. I did not use entertainment.
Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.
We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.
Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.
Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.
Ground crew forced me to double pay for infant international charges, when I complained about this and told them, with proof, I already paid they threaten to not allow me on the plane because I was “being rude”. Horrible ground management, horrible airline.
The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".
Glad that the plane was not full so my 6' 2" husband didn't have anyone in front of him. We were able to sit in a row with a space between us so he could stretch his legs.
Glasses of water very small, no any snack and at the second time that the air attendant serve water or juice, she ignored us, only some passengers had something to drink.😕
The staff were so kind and helpful. We flew back from NY with another airline and it was horrible. We will always stick with Air Canada as everything was far better!
Bad. Staff needs training on hospitality. I was on emergency flight and being s vegetarian had no food served. Air Canada should carry at least additional neutral trays of food.
I did not like the fact that our bags went missing
Treating guests with respect when they are having issues. Myself and another guest were expected to climb over someone who had a disability and was clearly not well. There was no assistance. Also when the lady beside me asked to see if there was a possibility to get off the plane as soon as they were able because her husband is having emergency surgery the flight attendant’s response was so rude and dismissive.
It is admissible that we have to pay over price to eat on a 5h flight...
It was good.. it was an emergency flight as had to get home for.my Mom who was dying. She passed away 5 hours after I got home so thankfully I made it with the help.of Kayak.
Very slow boarding and delays. Other than that, the rest was amazing!
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class
Leg room was better than expected. Lavatory’s were easy to access.crew was grea!
Not enough trash pickups throughout the flight. Everything else was great.
It was truly amazing. I will do it again! Excellent!
It was a smooth flight. The flight crew was wonderful and friendly.
My parents travelled through british airways. Service was very poor. They were not able to eat anything in the flight due to poor customer service in the flight.
Some of the crew weren't really nice. The seats were uncomfortable. Absolutely no entertainment system at all. The pilot was good though and completed the trip in a shorter time than expected which was great for me.
Crew was attentive and friendly. Plane was comfortable. Bathroom was not very clean, but that is to be expected.
Superb staff, ingenious seating in Club class. Superb food and service. Loading and unloading. Ample cabin overhead luggage space. But the earphone socket was damaged and did not give binaural audio. Very hard to follow a film over the engine noise. Nor could I get to play Sudoku for want of instructions.