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One location in Northland
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Reviews
10.0 Wonderful
May 2024
10.0 Wonderful
Oct 2023
10.0 Wonderful
Jan 2021
Pros:
Friendly service at the ick-up location; VERY pleased that when I called the 1-800 number to modify my reservation, I actually talked to a real person in under 5 minutes. Overall, Alamo has provided the best rental service that I have experienced in a long time. Will definitely use them again.Cons:
The Kansas City location required additional photo IDs (fraud prevention). This didn't affect me, but others may need to be aware of the requirement (which was not advertised in advance).6.8 Okay
Oct 2020
Cons:
Alamo was closed when we arrived in Kansas City. The rental car company to the right next counter over had to handle the paperwork. I had already booked and paid online for an easy pick up. They made us jump through hoops while my 90 year old parents had to wait for us.10.0 Wonderful
Sep 2020
Pros:
Everything!! The car was clean, customer service was very clear and nice to work with during the process.Cons:
Me having a mobile app to track my reservation better. I had to search through emails and track down information. This is a problem for me not with the service. Alamo was amazing and I will definitely rent from them again. Thank you4.4 Mediocre
Aug 2020
Pros:
The staff was nice, but there were not enough so wait times were longCons:
I got a car that was dirty (inside and out) and that WAS NOT FULL OF GAS, but was down almost a quarter tank. When I pointed this out, I just got a shrug. Bet if I returned it down a quarter tank the reaction would be different2 locations in Northland
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8.0 Very Good
Apr 2024
4.0 Mediocre
Mar 2024
2.0 Poor
Oct 2022
2.0 Poor
Nov 2021
6.0 Okay
May 2021
Pros:
Car ran well.Cons:
Took an hour and a half to pick up car. First one had a display that didn’t work and the second one had a slow leak in one tire that I was told wouldn’t get too low. Is that what we are calling a good rental car? Third one was good but pretty dinged up. Drive fine the whole trip. Drop off took half and hour and the gentleman gave me the third degree about the damage even though they took pics before I left. Not in a good mood but honestly he seemed to be the only one there and the phone was ringing off the hook the whole time going unanswered. Please note you can’t park in their lot while you are gone!!!!! I didn’t know and had to come up with a plan B kinda on the spot.10.0 Wonderful
Apr 2021
Pros:
Easy in and outCons:
Lower price3 locations in Northland
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Reviews
8.0 Very Good
Nov 2023
2.0 Poor
May 2020
Pros:
the staff was professional.Cons:
The car had to be returned because it was SUPER, SUPER toxic with whatever they sprayed it down with. It caused deep coughing, a limited ability to breathe, and my lungs hurt for a full day after driving in it. My mother had the same reaction and thought that she would have passed out over time. We were refunded the remaining days, but still charged for the initial morning we had the Enterprise car. (we returned it as soon as the rental place opened) Nothing was done to compensate us for our trouble... we had to purchase last minute flights and were in danger of missing my sister's labor.9.2 Wonderful
Jul 2019
Pros:
Picking up/Dropping off.Cons:
I wish the insurance coverage would be available by the rentals during the booking time .10.0 Wonderful
Aug 2017
Pros:
They upgraded my rental car to any vehicle I wanted on the lot for a bit more money and waived the gas.10.0 Wonderful
Mar 2017
Pros:
Wonderful People.Cons:
Maintenance on the first car was incomplete. Easy exchange the next morning. Improve signage and directions for easier return would be a plus.7.6 Good
Feb 2017
Cons:
My mothers wheelchair did not fit in the back without turning down the seats. So. No extra passengers.One location in Northland
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Reviews
8.8 Very Good
Jul 2017
Pros:
They upgraded us a Ford Explorer. It was awesome very nice rideCons:
Car was not cleaned. Floor was dirty and we had to clean back compartment.8.8 Very Good
Nov 2016
Pros:
Fairly quick pick up and drop off. Friendly service. I was given a level higher than reserved due to limited selection.Cons:
No washer fluid in car so I had to clean bugs of windshield at gas station a couple of times.One location in Northland
One location in Northland
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