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Pros: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."

Pros: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Cons: "As always, the economy chair area are small but roomier than other airlines."

Pros: "Service was great and the flight very smooth. Great flight!"

Pros: "On time performance with better than average crew with standard service"
Cons: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."

Pros: "Special GF meals care on board, friendly staff, good food and drinks"

Cons: "Sardine can."

Pros: "Amount of times drinks, water, was served."
Cons: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."

Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."

Cons: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Pros: "Excelente"
Cons: "Excelente"

Pros: "Overall good"
Cons: "Delay"

Cons: "Seats too small. Staff not friendly"

Pros: "Service."
Cons: "Not enough leg room."

Pros: "Excellent service, comfortable, clean, on time."

Cons: "Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out"

Cons: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."

Cons: "The bar between the seats is not going up all the way"

Pros: "Very accommodating"

Pros: "Comfortable and safe flight"
Cons: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"

Pros: "comfortable flight"

Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."

Cons: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."

Pros: "Crew were organized and pleasent. Lots of food."
Cons: "Seats in economy are tight."

Pros: "We were worried based on negative reviews on SWISS we had read prior to our trip, but they were WONDERFUL!! We flew coach from MIA to CRETE, two stops and 13+ hours of flying. The seats were as roomy as coach gets, but comfortable, reclining further than Delta or AA in my opinion. The food, drinks and snacks never stopped and were tasty!! Including a delicious Swiss chocolate a the end of your flight! They were so attentive! The attendants were all kind and polite. In fact, we had someone sit in front of us on our flight home who culturally didn't bath/wear deodorant and VERY malodorous and we asked the flight attendant if we could move. As soon as everyone boarded and she found two open seats for us, she moved us right before take off and we had a wonderful, great-smelling 10.5 hour flight!! LOL"
Cons: "There seems to only be 4 (plenty) bathrooms right in the center of the coach area of the plane, but with the flight attendants constantly serving drinks and food, you really had to time it so you could get to the bathrooms when they weren't in the aisles. Trust me though, this is hardly a negative and I will happily fly SWISS over and over!!!"

Pros: "The service is the best!!! I enjoyed everything!!"

Pros: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."

Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."

Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"

Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."

Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Cons: "Nothing"

Cons: "Flight from Delhi to Zurich was on time but from Zurich to Miami it was delayed by 4 hours. We sat in a hot plan for almost an hour 30 minutes and then decided to let us off the plan. I would like to ask for some compensation for this delay. Please have someone from Swiss international reach out to me. Thanks"

Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."

Pros: "good entertainment and many options on the tv"
Cons: "The seats are very uncomfortable"

Pros: "Nice crew, good food!"
Cons: "NO INTERNET!!!"

Pros: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."

Cons: "They didn't let me on the flight because I'm disabled pure disciminati"

Pros: "This was simply the best flying experience I have ever had in my life! From the courteous,professional and always available cabin crew to the comfort of the seat,from the quality of the food to the cleanliness of the craft, everything was just perfect. I traveled in economy class but it felt like king. I will make sure to fly SWISS again!Great great job!"

Pros: "The whole flight process was a nightmare! From the counter check in to baggage claim."
Cons: "There should have been a children's area that was double insulated from the rest of the very full and crowded flight."

Pros: "Great flight all together."

Cons: "Nothing"

Pros: "Very organized"
Cons: "Very uncomfortable seating"

Pros: "Flight was on time."
Cons: "The airline just gives you the basics. For a long flight nothing really stood out."

Pros: "Terrible to travel with toddlers as there is no space and food is very limited."

Cons: "rarely did they come around with water. I had to go to the back to get it myself. One time they told me they had just gone around. I told them I was awake, reading a paper, and definitely was not offered water. They then gave me 2 small bottle of water, which was a very good idea.. The screen with the flight inf. stopped working mid-flight and we never got it back. No announcements either, and we did not know where we were or how much longer the flight would be until they announced our approach to Miami."

Pros: "Flight atendands were great evribady did a great job"

Pros: "The staff was very courteous. They offer drinks very often. The food was good. The chocolates; fabulous touch. The tv en each seat with new movies releases was a home run. The flight was very long but we were not bored, we saw 3 new movies, eat, drink and relax in a 11 hours flight. Oh, by the way, the hot towels to refresh us was perfect. Excellent experience."
Cons: "The seats were not very comfortable. For a long trip we need more space between seats."

Pros: "Everything!!!!!"
Cons: "The seats were somewhat uncomfortable."

Pros: "Service, Staff"
Cons: "Plane felt old, especially considering they updated it (USB, personal screens). Food was okay, at best. Seats and not very comfortable."

Pros: "Good service"
Cons: "Business class is poor, the food that is the menu is not enough for everybody , I was setting in seat 14 and I dindt have the opportunity to choose my dish, because was so chicken. The bread was not fresh, and all the portion in general were very little."

Cons: "Work on those delays"

Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Cons: "Faster lines at check-in. More courteous security personnel"

Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."

Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."

Pros: "Service"
Cons: "Older aircraft"

Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"

Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Cons: "N/A"

Cons: "Na"

Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"

Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Cons: "-"

Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."

Pros: "How professional everyone was"
Cons: "Everything was good"

Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"

Pros: "Late. Poor communication. Crying kids"

Cons: "It was a smaller airplane."

Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."

Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."

Pros: "Always a good experience with Delta! They’re the best!"

Pros: "Free entertainment of new and older movies, free meals (although still typical airline food"
Cons: "Can someone please improve airline food?! They definitely fed us a lot, which is not something that usually happens on coach flights, but the main entrees were quite soggy."

Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"

Cons: "There is just not enough leg room for a flight that long and the seats don't recline enough to be comfortable unless you upgrade and the tickets were already overpriced."

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "Awful"

Pros: "They are very professional"
Cons: "I luv it"

Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Pros: "on time. easy no issues"

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Cons: "I had to take different flights due to the delays."

Pros: "Everything"
Cons: "No complaints"

Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"

Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Cons: "On the run way for 1 hour in line to take off"

Cons: "Had to check my bag"

Pros: "Early arrival"
Cons: "VHS antiquated system"

Pros: "Easy boarding."
Cons: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."

Pros: "All is good"
Cons: "No food only snacks"

Pros: "So much food and snakes."
Cons: "Boarding needs to be improved. The back rows should board before the front rows to avoid long lines outside of the plane."

Pros: "Service was excellent"
Cons: "It was hot before take off and after landing. Plane needed more adequate AC"

Pros: "Jean T was very accommodating... Flight was delayed but he did what ever he needed to to keep all of of us with a smile on our faces. I'm used to having everyone saying thank you, go ahead. He mentioned everyone's name one by one and tried to make eack person smile, either with a joke or depended on the person it was. Customer service = 100000"
Cons: "Jean T"

Pros: "The service from the airline."
Cons: "The space between seats is so uncomfortable."

Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Very friendly crew and on time with no problems."

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"

Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."

Cons: "They left my bag off the plane. Ridiculous."

Cons: "Delays, took my hand luggage into the hold,"

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"

Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Cons: "Flight was cancelled."

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Pros: "Left ontime and service was excellent."

Pros: "Really friendly staff. Great service"

Pros: "Good flights. Good prices."

Cons: "At some point the luggage was lost. here."

Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "."

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."

Pros: "captain was great."

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Pros: "Flight all good"
Cons: "Suitcase did not arrive and still not received."

Pros: "Flat bed seats 747 upper deck"
Cons: "Lost my luggage for 7 days"

Pros: "Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay."
Cons: "A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible."

Cons: "Me quede un dia completo en Panama en el aeropuerto."

Pros: "The crew was very nice , offering us often drinks and snacks There was touch screen to each passenger the flight passed faster thanks to the films ... especially i loved the idea of waching a film that took place in new york city when our destinations was new york . Thank you"

Pros: "entertainment options"
Cons: "lack of USB or other power outlet to charge my own devices, poor responsiveness from crew"

Pros: "Flight crew was good. Food was palatable. On time."
Cons: "Seats moved several times, separated. Media screen didn't work on this 10 hour flight--again. They now changed return flight."

Pros: "On time boarding and a friendly staff"
Cons: "Horrible flight, old airplane and no leg-space. No service on-board; no food, no drinks! And really annoying baby in front, and the staff didn't correct the parents.. Transavia, never again!!"

Pros: "Nice short flight, everything was on time"
Cons: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Cons: "I had a middle seat."

Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."

Pros: "At når det bar noe som var mistenkelig så var det ikke noe alternativ, skift fly"
Cons: "Å måtte skifte fly"

Pros: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Cons: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Pros: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Cons: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."

Cons: "flight was canceled and I have not heard back from SAS"

Pros: "price, water, easy boarding, in time"
Cons: "noise, no snacks"

Cons: "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Pros: "Great flight very happy"

Cons: "The seat next to me was open and they moved someone over next to me."

Pros: "The food"

Pros: "Movie selection"
Cons: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."

Pros: "They came through twice with coffee and tea after meal and snack."
Cons: "Meal trays were left a bit too long."

Cons: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."

Cons: "They charge me €70 for my bag and it should have been free!!"

Pros: "Delicious food"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Pros: "Friendly and helpful staff."
Cons: "Narrow seats."

Pros: "The crew were very friendly"
Cons: "The entertainment System could use an update - more recent movies and TV shows would help."

Pros: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Cons: "The slight delay due to something not being able to lock."

Pros: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."

Cons: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."

Pros: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"

Pros: "Comfortable seats."
Cons: "Entertainment center was not working for left half of plane (which included me). Crew was extremely lazy. I asked for a coffee and she told me to get up out of my chair and follow her to the back to get the coffee. Why couldnt she just bring me my coffee? My friend had the same issue, he asked for water and she had him come to the back to get it."

Pros: "Very friendly crew and staff of the center transfer."
Cons: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."

Cons: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Cons: "Rated low on food and entertainment because they didn't have any of such items... Not because they were bad."

Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"

Pros: "we didn't crash"
Cons: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Pros: "Crew was very pleasant. Short flight, so no food was served."
Cons: "Seats are a little tight."

Pros: "The flight was on time and the crew was friendly"
Cons: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Pros: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."

Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Pros: "The crew was very nice and helpful. I've never received so much food on a flight! What an unexpected treat. Also, I loved that there was a water bottle at my seat when I arrived."
Cons: "Hmm... machine at check in wasn't working properly (wasn't scanning my passport), but a friendly SAS representative helped me check in using another machine."

Pros: "I slept for most of the flight, and had space to lie down. I skipped the dinner, and the stewardesses did not wake me up at all, inspite of their serving most people on board. When I woke up close to landing, I asked for a cup of coffee, which the stewardesses made for me promptly. The flight was smooth, and the good night's rest was refreshing."

Pros: "The airplane and individual tv screens were great, more choices of recent movies would be better. Cabin crew was nice and flight was smooth throughout. Even with a 2 hour delay the captain was able to make up 1 hour in our 10 our flight."
Cons: "Requested water and flight attendant infromed me to go to the back and get it myself. When I did go to the back, both were on their mobile phones. Would hope to have water go around more frequently instead of me having to go to the back and get it myself, especially on a long flight."

Pros: "Our original flight was to be from Hannover to Copenhagen to Chicago. What we got was Hannover to Copenhagen Stockholm to Chicago. The flight team was cold and offered nothing for our inconvenience. Our meals were delayed (I feel for the diabetics on board). When we go to Chicago, an announcement came overhead thanking us for our patience. Little effort too late. There should have been a personal apology for the flight crew to every passenger. It would have cost them nothing to do this while they were passing out drinks or meals. At the very least drinks should have been comp-ed for the Copengagen to Stockholm leg of the flight. This was a bad situation, yes. But, SAS missed numerous opportunities for service recovery to ensure my future business."
Cons: "Flight crew was distant and didn't seem to appreciate what a huge inconvenience this was to people. Many people missed connecting flights. I am not diabetic but this was a horrible situation for people that have to plan and schedule their meals."

Cons: "SAS does not participate in Global Entry so I had to use the long line at security."

Pros: "The automated boarding was convenient, but not well managed"
Cons: "No food, drinks cost money, no entertainment, and they lost my luggage"

Pros: "Smooth boarding & flight."
Cons: "Half hour delay but not a big deal."

Pros: "Excellent crew, very friendly and efficient"

Pros: "I took home the wrong suit case and your ground crew was most accommodating in handling this situation. Thank you so much to your company and to Mr. Jay in Newark. Sorry for the mix up. Hannelore Baumann"

Pros: "I love the SAS hospitality. It's none that I have ever experienced and it made me want to return to Copenhagen just for more days instead of a layover."

Cons: "The problem with the check in. Why can't we use the standard systems like all other SAS flights?"

Cons: "More options for gluten free food. Always get the same dish"

Pros: "Crew great."

Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Cons: "Couldn’t understand announcements"

Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."

Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"

Pros: "Flight was in time"

Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."

Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."

Pros: "Crew was very nice and the food was excellent."

Cons: "Food"

Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"

Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."

Cons: "Security services at Manchester airport...too long and not friendly at all"

Pros: "Nothing"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"

Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"

Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"

Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"

Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"

Pros: "Nothing particular"
Cons: "Nothing particular"

Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Pros: "Everything was very prefect and would love to fly again."
Cons: "NA"

Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"

Pros: "the Airline"
Cons: "The Airport, Security, Boarder control."

Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."

Pros: "Nothing"
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."

Pros: "Crew are efficient and friendly."
Cons: "Very small plane."

Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"

Pros: "Although plane was full staff moved us through quickly"

Pros: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."

Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"

Pros: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Cons: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"

Pros: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Cons: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."

Pros: "Crew seemed attentive to needs,"
Cons: "Not being able to select seats prior to check in."

Pros: "The food wasn't bad."
Cons: "My husband & I were seated toward the back on the side. Our seats had several inches less leg room than the ones surrounding us (not sure why). This information was not made available when we booked our flight. My husband is 6'2" and his legs legitimately could not fit into his seat. He had to sit the entire flight with one leg in the aisle and the other tucked under the seat in front of me. It was only made worse when the kid in front of him fully reclined his seat. We would have chosen to not sit together rather than endure that had we been given the option. Also, the menu they distributed said they serve ice cream but we asked and then didn't have any. Don't get my hopes up!"

Pros: "Great crew, very patient and super welcoming."

Pros: "Seat space was decent, food was good, tv had plenty of movies to choose from, casino games were fun although a bit unrealistic - turned $500 into 8 million over the course of the flight."
Cons: "Hard to find a comfortable position to sleep."

Pros: "clean. Seat covers nice and clean. furniture color scheme pleasant."
Cons: "1. seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food only sweets. Sufficient for the flight if you had another flight before. 6. Electrical / USB / Network plugs or WIFI unknown."

Pros: "Foreign films, current films, great for a movie buff."
Cons: "Cramped seating, but that's par for the airlines these days."

Cons: "The plane must be at least 25 years old, and the food was horrible!!"

Pros: "Excellent French style food. Full service provided."
Cons: "Food serving is too small. Headphones should already be available before I arrive at my seat. Seat is comfortable, but not suitable for flight."