Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Cons: "Crew miss my drink"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Super friendly crew. Enough food and drink."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Cons: "The toilets were a little unsanitary."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Cons: "Too much stop over"
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Pros: "Services, the Care and the Concern!"
Cons: "Poor service."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "Short flight duration."
Cons: "Would have liked to recline"
Pros: "Crew great, seats comfortable"
Pros: "Efficient and easy, good sandwich for only a two hour flight."
Pros: "Great leg room. On time and flight even arrived early."
Cons: "More comfortable seats"
Pros: "Help from ticketing crews was very helpful."
Cons: "More smiles"
Pros: "No carry-on fees, plenty of available seats."
Cons: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Pros: "Drinks were great and unexpected! Extremely fast boarding!"
Pros: "We like the service. It doesnt take long for boarding."
Pros: "Friend and excellent attention to detail."
Pros: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Pros: "Very kind to passengers"
Pros: "On time flight and decent snack for a short flight"
Pros: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Pros: "All went smoothly"
Pros: "Easy getting out of town and to the boarding gate."
Pros: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Cons: "Nice that they provided a snack, but didn't like the mystery meat roll."
Cons: "Not telling you what time they are boarsing and departing"
Pros: "Great service"
Cons: "Delay for 3 hrs due Weather"
Pros: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Cons: "No entertainment and usb charging ports not working"
Cons: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Pros: "Small plane with nearly personal attire"
Pros: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Cons: "Language was good. Staff friendly. All went well. Would use again"
Pros: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Pros: "Operated by Laos Airlines. On time arrival. Excellent service."
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "It ran smoothly"
Pros: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Cons: "The tight seating"
Cons: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Pros: "Flight was on time. Good snacks"
Pros: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Cons: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Pros: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Cons: "-the landing was really rough and a bit scary."
Pros: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Cons: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Pros: "Free in-flight snacks and beverages (including beer)."
Pros: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Pros: "Over is good.."
Cons: "Everything is ok we like it ..."
Pros: "Security was nice, counter was nice, over all is good"
Cons: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Pros: "Service Interior of Plane On Time!"
Pros: "Courteous staff."
Cons: "late arrival."
Pros: "Once on, the flight was OK."
Cons: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Pros: "Very well priced compared to Bangkok Airlines. No issues on flight, courteous staff."
Cons: "No entertainment, but to be expected for a regional airline."
Pros: "The staff and service were friendly and excellent. Flight was fast and efficient."
Cons: "I can’t think of anything."
Cons: "Staff was rude"
Cons: "Was a short flight. It was all well done."
Pros: "The price is a big factor, all the rest was very good"
Pros: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Cons: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Pros: "Very good quick smooth flight. On time departure and arrival"
Pros: "Staff were so friendly!!"
Pros: "Sweet and professional staff"
Cons: "The flight did not happen!!!!"
Cons: "Be on schedule."
Pros: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Pros: "Good food, good service, comfy plane!"
Pros: "Nice comfortable flight, food was good"
Pros: "The Crew was amazing, the Seat were the best Selling point for the business class"
Cons: "More leg Room, more arm rest space"
Cons: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Pros: "On time and lots of room with plane about 30% full."
Cons: "Good poor."
Pros: "Wonderful service, great food, helpful, on time! A+ airline!!"
Pros: "The flight arrived at destination prior to schedule time."
Cons: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Cons: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Pros: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Cons: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Pros: "Everything was well organized and on time. Food was delicious!"
Pros: "Flight is comfortable"
Cons: "They changed the gate and they were too far. Took a while to go back. No proper information"
Pros: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
Cons: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
Cons: "Exhorbitant overweight baggage charges. For a total of 4kg over, I paid 2000 baht. Also the security check at DonMuang airport is completely over the top...much harsher that any security anywhere I’ve flown"
Cons: "The flight attendants could have been more courteous and helpful."
Cons: "I missed my flight because of kayak."
Cons: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
Pros: "Easy boarding, on time, and friendly crew."
Pros: "Pretty smooth flight, nice and helpful staff"
Cons: "Flight was delayed by almost an hour"
Cons: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
Pros: "They do a great job - a meal that was pretty good served on a 55 minute flight. Very friendly staff. The seats weren't as comfortable as you'd hope but they were not awful. They codeshare with all of one world except American."
Cons: "All staff at airport and airplane need to relax just a bit"
Pros: "Cabin crew"
Cons: "Flight delay"
Pros: "Fantastic service, quick and friendly. Meals on each flight."
Pros: "I think I missed the potential love connection my stewardess."
Cons: "Apart from delays it was a fine flight that got me to my destination safely"
Pros: "No hassle. Organized."
Pros: "It's possible to choose the meal"
Cons: "The plane looks a bit old."
Pros: "Great staff, on Time And quick luggage."
Cons: "Food could have Been better..!"
Pros: "Service mind staffs"
Pros: "Free lounge is great"
Pros: "Separate bus for premium cabin passengers to take us from the terminal to the plane."
Cons: "Seats were economy seats with no center passenger. Likewise, the legroom was the same as economy's."
Cons: "We got food poisoning from the food on this flight!"
Pros: "Food vouchers"
Cons: "Significant flight delays"
Cons: "Very bad communications delays were not advised prior"
Pros: "The flight was quick and on time"
Cons: "Used a cattle car bus to board. Annoying."
Pros: "The crew onboard was friendly, but the check in crew was average."
Cons: "The plane was quite old and there were no beverages except for water."
Cons: "I was bumped from the flight and left alone"
Cons: "They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion."
Pros: "Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!"
Pros: "Nothing, the entire experience was terrible"
Cons: "They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old."
Cons: "To avoid the delay. To manage the lines that were formed both for checking in and to board."
Cons: "1 check in bag only policy."
Pros: "Check in and boarding was easy."
Cons: "What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?"
Cons: "No visa on arrival. Missed my flight"
Pros: "The plane was clean."
Cons: "Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport"
Cons: "No food or drink"
Pros: "Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues."
Pros: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour."
Cons: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked."
Cons: "There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok."
Pros: "Friendly crew, organized check in and boarding process, sat on the runway for too long."
Cons: "Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats"
Cons: "International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak."
Cons: "We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system."
Pros: "The plane was new. Boarding was fast cause everyone was upset."
Cons: "The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!"
Pros: "Everyone was most helpful to us."
Pros: "The team's uniforms"
Cons: "Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye."
Pros: "There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight."
Cons: "I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience."
Pros: "Efficient check-in, boarding and take-off"
Cons: "Interior of plane was old looking but fine for a short flight"
Cons: "Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines."
Pros: "Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful."
Pros: "On Time"
Cons: "No meal"
Pros: "Nice crew good airplane flight delayed and hour and then disembarking took a long time"
Cons: "Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help."
Pros: "Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer."
Pros: "Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!"
Cons: "Flight was delayed"
Cons: "Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier."
Pros: "Well organized, friendly crew, and the pilots flew and landed very smoothly."
Pros: "Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!"
Cons: "Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport."
Pros: "People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it"
Pros: "Quick flight"
Cons: "Airplane not that nice"
Pros: "Felt like a regional jet but still fairly expensive for the region."
Cons: "Bare bones and nothing much else"
Pros: "short flight so not a lot of services required. The main plus was free 20kg checked in baggage."
Pros: "Allowed me to change time (extra charge), easy check in. Quick flight."
Cons: "Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized."