Overview

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Novotel London Heathrow Airport
Top Family Hotel

Cherry Lane, West Drayton, UB7 9HJ, United Kingdom
+44 207 660 0681

€61+

Overall guest ratings

8.1/10 Excellent
based on 3,080 reviews

Review highlights

  • 8.6
  • 8.5
  • 8.2
  • 6.0

Good to know

  • Comfortable beds
  • Professional service
  • Friendly service
  • Good access to airport

Nearby

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    About

    Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Terrace/Patio
    • Laundry facilities
    • Game room
    • Airport shuttle (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 3,080 reviews
    • 8.6 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.5 "Location is great."
      9.7 "Good access to the airport, said 97%."
      8.3 "Easily accessible by car, said 83%."
      7.2 "72% liked the proximity to shopping."
      8.8 "88% liked the proximity to sightseeing."
      7.8 "78% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      7.0 "Management was excellent, said 70%."
    • 7.3 "Good breakfast."
    • 6.5 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      5.3 "Only 53% thought the shower was ok."
      5.0 "Only 50% said the rooms were modern."
      5.6 "56% said the view was so-so."
    • 6.0 "Average value."
    • 5.9 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
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    Overall rating

    8.2 Excellent
    based on 862 reviews
    • 8.7 "Location is great."
      9.8 "Good access to the airport, said 98%."
    • 8.7 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 7.8 "High comfort."
      7.9 "79% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      7.3 "73% liked the big bathroom."
    • 7.3 "Good breakfast."
    • 5.9 "Food is average."
      5.9 "Only 59% were satisfied with the menu."

    Overall rating

    8.1 Excellent
    based on 1,293 reviews
    • 8.6 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
    • 8.4 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.4 "Easily accessible by car, said 84%."
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 7.5 "Good breakfast."
    • 6.6 "Vibe was decent."
      6.4 "Only 64% thought, the hotel was stylish."
    • 6.6 "Average cleanliness."
      7.0 "70% said rooms were clean."
    • 6.5 "Pool is mediocre."
    • 6.3 "Average value."
    • 5.9 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      6.5 "For only 65%, the noise level was all right."
    • 5.9 "Rooms are ok."
      6.5 "Beds were acceptable for 65%."
      5.1 "For only 51%, the bathroom was ok."
      7.0 "70% said rooms were clean."
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    Overall rating

    7.5 Good
    based on 92 reviews
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 6.7 "Breakfast is mediocre."
    • 6.6 "Vibe was decent."
    • 6.4 "Average value."
    • 5.9 "Rooms are ok."
    • 5.6 "Food is average."
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    Overall rating

    8.2 Excellent
    based on 831 reviews
    • 8.7 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 8.4 "Location is great."
      9.7 "Good access to the airport, said 97%."
    • 8.1 "Comfort level is high."
      7.9 "79% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      7.2 "72% thought it was pleasantly quiet."
      8.0 "80% liked the big bathroom."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      8.3 "83% said the reception staff was great."
    • 7.3 "Good breakfast."
    • 6.9 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.3 "Only 53% said the rooms were modern."
    • 6.8 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.6 "Vibe was decent."
      6.9 "Only 69% thought, the hotel was stylish."
    • 6.2 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
    • 5.8 "Average value."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Comfortable beds"
    "Professional service"
    "Friendly service"
    "Good access to airport"
    data provided by TrustYou

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