Staff & cleanliness. Lack of mirror. Provide more in the room.
Location. Very friendly check-in staff. Room was comfortable. Junk food (I include Applebees). They are in the middle of good farming in upstate New York. Why not work with the local producers?
Very convenient to Binghamton University. Very pleasant and helpful staff. Wifi signal was weak in the 'outer' rooms (which we had)