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Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, ST1 5BQ, United Kingdom
+44 870 225 4601

€59+

Sun 11/12 Check in
Mon 12/12 Check out

Overall guest ratings

8.1/10 Excellent
based on 1,012 reviews

Review highlights

  • 9.1
  • 8.5
  • 8.0
  • 6.2

Good to know

  • Spacious rooms
  • Friendly service

Nearby

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    About

    The Best Western Plus® Stoke-on-Trent Hanley Moat House Hotel is a four star hotel ideally located within the heart of the Midlands, a short drive from both junctions 15 and 16 of the M6 (and 10 minutes from Stoke itself), within easy reach of Manchester, Nottingham East Midlands and Birmingham Airports. That's great news for anyone who's jetting off on their jollies or returning from a distant getaway. Of course, a number of local attractions such as Alton Towers and natural beauty spots in the Peak District make the hotel every bit as convenient and attractive for 'stay-cations' too! Purpose-built to include the facilities you'd expect in a modern hotel, the Best Western Plus® Stoke-on-Trent Hanley Moat House Hotel boasts full leisure facilities (indoor heated pool and air conditioned Gymnasium) to compliment the comfort in all of the bedrooms... as well as the atmosphere in our Viva Bar and Brasserie which both offer something to tempt every taste! Restaurant closed all Friday & Saturday nights in December 2016 for Christmas parties. Restaurant also closed December 25, 26, 27 & 31, 2016.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Sauna
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Spa
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • Safe
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 1,012 reviews
    • 9.1 "Terrific location."
    • 8.5 "Great service."
    • 8.0 "Breakfast is good."
    • 7.2 "Good amenities."
    • 6.4 "Rooms are ok."
    • 6.2 "Average cleanliness."
    • 5.5 "Food is average."
    • 4.2 "Vibe wasn't good."
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    Overall rating

    8.2 Excellent
    based on 556 reviews
    • 9.3 "Terrific location."
      8.8 "Great parking, according to 88%."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 8.0 "Breakfast is good."
    • 6.7 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 6.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 6.5 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.0 "Only 60% said rooms were clean enough."
    • 6.5 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 6.0 "Average value."
    • 5.7 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
    • 4.4 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    based on 232 reviews
    • 8.9 "Location is great."
    • 8.2 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 7.4 "High comfort."
      9.6 "96% thought rooms were spacious."
    • 6.9 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.6 "Only 56% said rooms were clean enough."
    • 6.7 "Pool is mediocre."
    • 6.1 "Sufficient wellness & sports facilities."
    • 6.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.1 "Food is average."
      5.8 "Only 58% were satisfied with the menu."
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    Overall rating

    7.7 Good
    based on 222 reviews
    • 8.9 "Location is great."
      8.8 "Great parking, according to 88%."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 6.1 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      6.3 "Beds were acceptable for 63%."
    • 6.0 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 5.4 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
    • 3.9 "Vibe wasn't good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Friendly service"
    data provided by TrustYou

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